Wednesday, April 11, 2007
Delta Airlines cancels BPO contract with IBM Daksh
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Delta Airlines cancels BPO contract with IBM Daksh, India
Apr 03, 2007, Economic Times
Delta Airlines has pulled out its back office operations from Gurgaon-based IBM Daksh. About 500 people were working under Delta processes in the BPO providing ticketing, customer relation services to the US-based airline. IBM also services United Airlines (UA).
IBM provides upgrade changes, fare loading, customer relations, ticketing, re-issue etc to UA customers from its Gurgaon, Pune and Mumbai centres. Delta was one of the oldest processes in IBM Daksh, dating back to more than five years. The reasons for the pull out were not known as Delta Airline officials failed to respond to ET queries.
Read the full news report from here @ Economic Times
Other terms / topics mentioned in the report: Banking, Powergen, Vertex, Lloyds TSB, Philippines, Bankruptcy, British Airways, KLM, South African Airways, Virgin Atlantic, WNS Holdings
Click on the labels below for more posts on those categories
See also outsourcing updates for related categories:
Delta Airlines cancels BPO contract with IBM Daksh, India
Apr 03, 2007, Economic Times
Delta Airlines has pulled out its back office operations from Gurgaon-based IBM Daksh. About 500 people were working under Delta processes in the BPO providing ticketing, customer relation services to the US-based airline. IBM also services United Airlines (UA).
IBM provides upgrade changes, fare loading, customer relations, ticketing, re-issue etc to UA customers from its Gurgaon, Pune and Mumbai centres. Delta was one of the oldest processes in IBM Daksh, dating back to more than five years. The reasons for the pull out were not known as Delta Airline officials failed to respond to ET queries.
Read the full news report from here @ Economic Times
Other terms / topics mentioned in the report: Banking, Powergen, Vertex, Lloyds TSB, Philippines, Bankruptcy, British Airways, KLM, South African Airways, Virgin Atlantic, WNS Holdings
Click on the labels below for more posts on those categories
Labels: airlines, airlines-india, airlines-usa
PermaLink - Delta Airlines cancels BPO contract with IBM Daksh posted by Ecacofonix : 9:45 AM
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