Thursday, March 29, 2007
Prudential Insurance cost-cutting threatens 3,000 UK jobs
Prudential Insurance cost-cutting threatens 3,000 UK jobs
15 Mar 2007
Prudential has today announced a 15 per cent profit increase, announcing plans to cut its costs further in moves which could affect around 3,000 jobs in the UK.
The insurance company said that the targets will be achieved through a combination of internal cost-cutting and an expansion of its offshore and outsourcing operations, with around 3,000 customer service and other jobs in the UK expected to be affected by the plans.
Read the full news report from here @ In the News, UK
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
15 Mar 2007
Prudential has today announced a 15 per cent profit increase, announcing plans to cut its costs further in moves which could affect around 3,000 jobs in the UK.
The insurance company said that the targets will be achieved through a combination of internal cost-cutting and an expansion of its offshore and outsourcing operations, with around 3,000 customer service and other jobs in the UK expected to be affected by the plans.
Read the full news report from here @ In the News, UK
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: costs, finance-offshore, finance-uk, insurance, insurance-europe, insurance-offshore, insurance-uk, uk
PermaLink - Prudential Insurance cost-cutting threatens 3,000 UK jobs posted by Ecacofonix : 4:25 AM
0 Comments
Barclays - ABN Amro merger means big IT challenges loom
Barclays confirms ABN Amro merger talks as IT challenge looms
Mar 20, 2007, By ComputerworldUK reporter
Acquisition talks come as both banks shake up IT
Barclays has confirmed its interest in acquiring Dutch bank ABN Amro later today, paving the way for what could be Europe's biggest financial services sector merger.
A buy-out could have profound implications for IT operations at the Dutch bank, which announced plans to axe hundreds of IT jobs in October in a bid to rationalise its organisation and improve efficiency after poor third quarter results.
Read the full news report from here @ Computer World UK
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Mar 20, 2007, By ComputerworldUK reporter
Acquisition talks come as both banks shake up IT
Barclays has confirmed its interest in acquiring Dutch bank ABN Amro later today, paving the way for what could be Europe's biggest financial services sector merger.
A buy-out could have profound implications for IT operations at the Dutch bank, which announced plans to axe hundreds of IT jobs in October in a bid to rationalise its organisation and improve efficiency after poor third quarter results.
Read the full news report from here @ Computer World UK
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: banks-europe, banks-uk, finance-europe, finance-uk, it-banks, it-europe, it-finance, it-finance-uk, it-uk, netherlands
PermaLink - Barclays - ABN Amro merger means big IT challenges loom posted by Ecacofonix : 4:20 AM
0 Comments
Call Center Outsourcing to South Africa
Call Center Outsourcing to South Africa - Sunshine in SA's call centres
South Africa is becoming an increasingly popular destination in the call centre industry, with a US and UK bank now directing their calls to SA's Dialogue Group. And it's only just scratched the surface, the group's CEO says.
Read the full news report from here @ iAfrica - Business Section
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
South Africa is becoming an increasingly popular destination in the call centre industry, with a US and UK bank now directing their calls to SA's Dialogue Group. And it's only just scratched the surface, the group's CEO says.
Read the full news report from here @ iAfrica - Business Section
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: africa, alternative-destinations, call-centres, call-centres-africa, call-centres-banks, call-centres-trends, south-africa
British IT consultants got a hefty pay rise last year
British IT consultants got a hefty pay rise last year
By Tash Shifrin London, 26 Mar, 2007
Pay for UK IT consultants has shot up 17% over the past year, fuelled by soaring demand for skilled and experienced professionals to meet public sector outsourcing needs and integrate systems after a huge wave of merger and acquisition activity.
Demand for external consultants has hit record levels due to an unprecedented boom in merger and acquisition activity and the continuing outsourcing of IT development in the public sector...
Rad the full news report from here @ Computer World, New Zealand
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
By Tash Shifrin London, 26 Mar, 2007
Pay for UK IT consultants has shot up 17% over the past year, fuelled by soaring demand for skilled and experienced professionals to meet public sector outsourcing needs and integrate systems after a huge wave of merger and acquisition activity.
Demand for external consultants has hit record levels due to an unprecedented boom in merger and acquisition activity and the continuing outsourcing of IT development in the public sector...
Rad the full news report from here @ Computer World, New Zealand
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: it-europe, it-government, it-trends, it-uk, system-integration
PermaLink - British IT consultants got a hefty pay rise last year posted by Ecacofonix : 4:11 AM
0 Comments
UK Finance giants defend offshore outsourcing
UK Finance giants defend offshore outsourcing
Mar 28, 2007
The UK’s financial giants have defended their Indian call centre operations amid fresh concerns from British customers about data security and declining customer service.
An internal report from insurer Norwich Union found shortcomings in its Indian call centres may potentially lead to losses of more than £10million, and fines from the FSA.
Banking giant HSBC was also accused this week of running a ‘first-class and second class system’ that sees affluent callers dealt with in the UK, while poorer ones are diverted to the sub-continent. A HSBC spokesperson dismissed the claims. Similarly, asked yesterday about Norwich Union’s troubled call centres in India, the National Outsourcing Association (NOA) hinted it was unfair to suggest the location was to blame.
Read the full news report from here @ Contractor UK
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Mar 28, 2007
The UK’s financial giants have defended their Indian call centre operations amid fresh concerns from British customers about data security and declining customer service.
An internal report from insurer Norwich Union found shortcomings in its Indian call centres may potentially lead to losses of more than £10million, and fines from the FSA.
Banking giant HSBC was also accused this week of running a ‘first-class and second class system’ that sees affluent callers dealt with in the UK, while poorer ones are diverted to the sub-continent. A HSBC spokesperson dismissed the claims. Similarly, asked yesterday about Norwich Union’s troubled call centres in India, the National Outsourcing Association (NOA) hinted it was unfair to suggest the location was to blame.
Read the full news report from here @ Contractor UK
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: banks-europe, banks-uk, finance-uk, offshore-problems, opposition, problems-europe, problems-india, uk
Temenos buys German banking software outfit ACTIS.BSP
Temenos buys German banking software outfit ACTIS.BSP
Swiss banking systems vendor Temenos has signed a definitive agreement to acquire ACTIS.BSP, a Germany-based provider of core banking and securities technology, for US$19m in cash.
ACTIS.BSP is a subsidiary of Flexible Management Systems (FMS) and provides technology to financial services firms including Dresdner Bank, Postbank, DekaBank and DaimlerChrysler Bank. Approximately 50% of the firm's revenues are recurring maintenance and outsourcing revenues.
Read the full news report from here @ FinExtra
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Swiss banking systems vendor Temenos has signed a definitive agreement to acquire ACTIS.BSP, a Germany-based provider of core banking and securities technology, for US$19m in cash.
ACTIS.BSP is a subsidiary of Flexible Management Systems (FMS) and provides technology to financial services firms including Dresdner Bank, Postbank, DekaBank and DaimlerChrysler Bank. Approximately 50% of the firm's revenues are recurring maintenance and outsourcing revenues.
Read the full news report from here @ FinExtra
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: banks-switzerland, it-banks, it-europe
PermaLink - Temenos buys German banking software outfit ACTIS.BSP posted by Ecacofonix : 3:47 AM
0 Comments
Credit Suisse considers massive switch to offshore
Credit Suisse considers massive switch to offshore
by Antony Savvas, 27 February 2007, Computer Weekly
Credit Suisse is considering outsourcing over half of its 5,000 IT jobs in Switzerland to offshore centres, including India, to slash operating costs.
According to Swiss newspaper SonntagsZeitung, the bank is planning to offshore 50% to 70% of IT jobs in Switzerland, as part of plans to make around £1bn in cost savings.
Read more from here @ Computer Weekly
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
by Antony Savvas, 27 February 2007, Computer Weekly
Credit Suisse is considering outsourcing over half of its 5,000 IT jobs in Switzerland to offshore centres, including India, to slash operating costs.
According to Swiss newspaper SonntagsZeitung, the bank is planning to offshore 50% to 70% of IT jobs in Switzerland, as part of plans to make around £1bn in cost savings.
Read more from here @ Computer Weekly
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: banks-europe, banks-offshore, banks-switzerland, it-banks, switzerland
PermaLink - Credit Suisse considers massive switch to offshore posted by Ecacofonix : 3:18 AM
0 Comments
InCore Bank of Switzerland deploys NetApp storage solutions
InCore Bank deploys NetApp storage solutions
Feb 27, 2007 - Network Appliance (NetApp) Inc. has announced that InCore Transaction Bank of Switzerland has selected NetApp’s unified storage solutions for its transaction-intensive data service and data protection needs. The Swiss Bank selected NetApp storage solutions to reduce operational costs and keep customer data secure and available, NetApp said last week.
InCore Bank offers services such as brokerage, payment transactions, and reporting for small and midsize private and retail banks in Switzerland and Liechtenstein.
Read the full report from here @ Computer Technology Review
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Feb 27, 2007 - Network Appliance (NetApp) Inc. has announced that InCore Transaction Bank of Switzerland has selected NetApp’s unified storage solutions for its transaction-intensive data service and data protection needs. The Swiss Bank selected NetApp storage solutions to reduce operational costs and keep customer data secure and available, NetApp said last week.
InCore Bank offers services such as brokerage, payment transactions, and reporting for small and midsize private and retail banks in Switzerland and Liechtenstein.
Read the full report from here @ Computer Technology Review
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: banks-switzerland, finance-europe, it-banks
PermaLink - InCore Bank of Switzerland deploys NetApp storage solutions posted by Ecacofonix : 3:14 AM
0 Comments
Wednesday, March 28, 2007
Is US Blind to Dangers of Foreign Outsourcing?
Is US Blind to Dangers of Foreign Outsourcing?
By Thomas Emmon Pisano, Seoul Times Columnist on The outsourcing of American manufacturing
"To answer the above stated question, yes America is oblivious to what is happening to her economy, society, standards, and its people because of foreign outsourcing. We, as Americans, run many risks because of the utilization of off shore manufactured goods and raw materials. I have come to this conclusion about outsourcing; through an unfortunate and rude awakening, this reporter has discovered that as hard as overseas manufactures and service providers may try, their products are inferior to domestically manufactured goods and services, " says the author in this note.
Read more from the report here @ The Seoul Times
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
By Thomas Emmon Pisano, Seoul Times Columnist on The outsourcing of American manufacturing
"To answer the above stated question, yes America is oblivious to what is happening to her economy, society, standards, and its people because of foreign outsourcing. We, as Americans, run many risks because of the utilization of off shore manufactured goods and raw materials. I have come to this conclusion about outsourcing; through an unfortunate and rude awakening, this reporter has discovered that as hard as overseas manufactures and service providers may try, their products are inferior to domestically manufactured goods and services, " says the author in this note.
Read more from the report here @ The Seoul Times
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: analysis, manufacturing, manufacturing-usa, offshore-manufacturing, opinions, problems-manufacturing, problems-usa, quality, usa
PermaLink - Is US Blind to Dangers of Foreign Outsourcing? posted by Ecacofonix : 10:59 AM
0 Comments
Top companies reveal IT outsourcing gripes
Top companies reveal IT outsourcing gripes
Research has revealed that many FTSE 350 companies have changed their IT outsourcing provider.
Data from law outfit Addleshaw Goddard has found that 60 % of companies had changed or renegotiated their IT outsourcing contract; a third returned the running of IT infrastructures to own employees.
Poor quality of service was the most common reason for switching IT outsourcing supplier, with failing to stick to cost estimates being another.
Source: iHotDesk
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Research has revealed that many FTSE 350 companies have changed their IT outsourcing provider.
Data from law outfit Addleshaw Goddard has found that 60 % of companies had changed or renegotiated their IT outsourcing contract; a third returned the running of IT infrastructures to own employees.
Poor quality of service was the most common reason for switching IT outsourcing supplier, with failing to stick to cost estimates being another.
Source: iHotDesk
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: it, it-problems, it-trends, it-uk, problems, trends
CPA Partners India as a Preferred Off-Shore Destination to Drive Global Growth Plans
CPA Partners India as a Preferred Off-Shore Destination to Drive Global Growth Plans
Press release
LONDON, March 28 - CPA, the world's leading IP services
provider, formally announce the establishment of its state-of-the-art IP
services delivery centre in India. This development marks CPA's continued
investment in India and makes it an intrinsic part of the company's
strategic growth plan.
Peter Sewell, CPA's Global CEO, explains: "We've had a presence in
India for the past 18 months, via Intellevate however the full launch of
our Indian operation is key. This Indian operations centre will become the
engine room that enables CPA to become the global leader in outsourced
legal services."
CPA currently employs over 200 staff in India, that work with CPA's
other IP specialists across the globe to deliver a unique combination of
on-and off- shore services to clients. CPA is already a major player in the
IP services market and as the legal outsourcing phenomenon grows, CPA is
well positioned to capture this expanding market.
Baskhar Bagchi, County Head of the India centre agrees: "It's an
exciting time to be part of CPA as India has been identified as a strategic
market for CPA's global growth plans. I am particularly pleased to be
working in such an innovative environment, amongst a fantastic group of IP
professionals and to be part of a truly global workplace. Moving forward,
we'll continue to develop the IP support team in India in order to deliver
high value IP strategies and integrated support services to our global
clients."
"Our development in India is thanks to the quality of people we have
and will have working for us. Their intelligence, academic ability, eye for
detail and dedication is outstanding proving that it's not only
cost-effectiveness that has lured us to set up operations there. India also
provides us with the capacity to grow and over the next 3 years we'll be
investing up to $50 million. Longer-term we hope to create 10,000 great
careers in India," says Peter Sewell.
India has been an off-shore destination for business process
outsourcing (BPO) for many years and statistics show that India is a
preferred choice for both knowledge process outsourcing (KPO) and legal
process outsourcing (LPO). As the LPO trend continues, CPA also plans to
move into new markets, outside of the IP arena and with another
announcement set for the coming months, CPA's position in India means that
it will be extremely well placed to help clients take part in this
revolution.
The IP Market
The global legal services market, which includes major developed
English speaking countries: US, UK, Canada, Australia and New Zealand was
estimated to be worth around $190 billion in 2005. The overall addressable
offshore opportunity in legal services is estimated to be $4.5 billion by
2010. The Indian off-shore industry will grow dramatically, especially in
2006 and 2007; and from a current revenue base of $61.6 million we expect
off-shoring revenues to touch $605 million in 2010.
Currently law firms are the largest service buyers from the Indian
legal off-shoring industry contributing about 49% of the total $61.6
million revenues. The others are corporations and legal publishers.
1800 people were employed in the legal off-shoring industry in India in
2005. This is set to increase to 12,000 in 2008 and 24,000 in 2010. The
Indian legal off-shoring industry will grow ten-fold over the next four
years to revenues of $600 million.
The UK and US accounted for 95% of outsourcing to India in 2005. Key
growth areas will be patent search, filing, etc. (IP related work) as well
as transaction oriented, process driven work such as conveyancing and
property transfer transactions.
About CPA
With over 35 years of IP experience, 40,000 clients and 1000 staff, CPA
is the world's leading IP support services provider. Our patent, trademark,
domains and digital content, on- and off-shore support services and
software portfolios are designed to enable clients to effectively manage
their IP. CPA currently helps clients to increase capacity, reduce costs --
without compromising quality, track competition and fulfil IP due diligence
tasks. For further information on CPA's portfolio of products and services
visit: http://www.cpaglobal.com .
About Intellevate:
In 2005, CPA purchased a majority shareholding in Intellevate, which
has lead to the launch of services in Europe and other parts of the world.
Intellevate now has operations in the US, UK, Germany and India. The
company was founded in 1999 by US patent attorneys, SLWK who recognised
that highly- trained, outsourced IP specialists can reduce the burden of
managing the IP prosecution process and can significantly improve a firms
efficiency. Intellevate's services help clients focus their talent and
resources on those activities that are most strategic and profitable. Visit
http://www.cpaglobal.com/Intellevate for further information.
About Bhaskar Bagchi:
In the last ten years Bhaskar has developed expertise in creating
world- class operations centres. In a previous role with XL Capital, he
created in India a high quality knowledge centre providing analytics
support to XL businesses in 35 countries in actuarial, risk management and
financial control domains. Prior to that, he was a key part of the IBM
Daksh management team where he managed a business unit servicing Fortune
500 clients in the e- commerce and travel domains.
Source: CPA
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Press release
LONDON, March 28 - CPA, the world's leading IP services
provider, formally announce the establishment of its state-of-the-art IP
services delivery centre in India. This development marks CPA's continued
investment in India and makes it an intrinsic part of the company's
strategic growth plan.
Peter Sewell, CPA's Global CEO, explains: "We've had a presence in
India for the past 18 months, via Intellevate however the full launch of
our Indian operation is key. This Indian operations centre will become the
engine room that enables CPA to become the global leader in outsourced
legal services."
CPA currently employs over 200 staff in India, that work with CPA's
other IP specialists across the globe to deliver a unique combination of
on-and off- shore services to clients. CPA is already a major player in the
IP services market and as the legal outsourcing phenomenon grows, CPA is
well positioned to capture this expanding market.
Baskhar Bagchi, County Head of the India centre agrees: "It's an
exciting time to be part of CPA as India has been identified as a strategic
market for CPA's global growth plans. I am particularly pleased to be
working in such an innovative environment, amongst a fantastic group of IP
professionals and to be part of a truly global workplace. Moving forward,
we'll continue to develop the IP support team in India in order to deliver
high value IP strategies and integrated support services to our global
clients."
"Our development in India is thanks to the quality of people we have
and will have working for us. Their intelligence, academic ability, eye for
detail and dedication is outstanding proving that it's not only
cost-effectiveness that has lured us to set up operations there. India also
provides us with the capacity to grow and over the next 3 years we'll be
investing up to $50 million. Longer-term we hope to create 10,000 great
careers in India," says Peter Sewell.
India has been an off-shore destination for business process
outsourcing (BPO) for many years and statistics show that India is a
preferred choice for both knowledge process outsourcing (KPO) and legal
process outsourcing (LPO). As the LPO trend continues, CPA also plans to
move into new markets, outside of the IP arena and with another
announcement set for the coming months, CPA's position in India means that
it will be extremely well placed to help clients take part in this
revolution.
The IP Market
The global legal services market, which includes major developed
English speaking countries: US, UK, Canada, Australia and New Zealand was
estimated to be worth around $190 billion in 2005. The overall addressable
offshore opportunity in legal services is estimated to be $4.5 billion by
2010. The Indian off-shore industry will grow dramatically, especially in
2006 and 2007; and from a current revenue base of $61.6 million we expect
off-shoring revenues to touch $605 million in 2010.
Currently law firms are the largest service buyers from the Indian
legal off-shoring industry contributing about 49% of the total $61.6
million revenues. The others are corporations and legal publishers.
1800 people were employed in the legal off-shoring industry in India in
2005. This is set to increase to 12,000 in 2008 and 24,000 in 2010. The
Indian legal off-shoring industry will grow ten-fold over the next four
years to revenues of $600 million.
The UK and US accounted for 95% of outsourcing to India in 2005. Key
growth areas will be patent search, filing, etc. (IP related work) as well
as transaction oriented, process driven work such as conveyancing and
property transfer transactions.
About CPA
With over 35 years of IP experience, 40,000 clients and 1000 staff, CPA
is the world's leading IP support services provider. Our patent, trademark,
domains and digital content, on- and off-shore support services and
software portfolios are designed to enable clients to effectively manage
their IP. CPA currently helps clients to increase capacity, reduce costs --
without compromising quality, track competition and fulfil IP due diligence
tasks. For further information on CPA's portfolio of products and services
visit: http://www.cpaglobal.com .
About Intellevate:
In 2005, CPA purchased a majority shareholding in Intellevate, which
has lead to the launch of services in Europe and other parts of the world.
Intellevate now has operations in the US, UK, Germany and India. The
company was founded in 1999 by US patent attorneys, SLWK who recognised
that highly- trained, outsourced IP specialists can reduce the burden of
managing the IP prosecution process and can significantly improve a firms
efficiency. Intellevate's services help clients focus their talent and
resources on those activities that are most strategic and profitable. Visit
http://www.cpaglobal.com/Intellevate for further information.
About Bhaskar Bagchi:
In the last ten years Bhaskar has developed expertise in creating
world- class operations centres. In a previous role with XL Capital, he
created in India a high quality knowledge centre providing analytics
support to XL businesses in 35 countries in actuarial, risk management and
financial control domains. Prior to that, he was a key part of the IBM
Daksh management team where he managed a business unit servicing Fortune
500 clients in the e- commerce and travel domains.
Source: CPA
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: india, kpo-india, law, law-india, offshore, patents
PermaLink - CPA Partners India as a Preferred Off-Shore Destination to Drive Global Growth Plans posted by Ecacofonix : 10:02 AM
0 Comments
Outsourcing patent work - Pitfalls
Outsourcing patent work - Pitafalls
By Scott Harris, Fish & Richardson PC, March 27, 2007
Legal costs for patent work have seen astronomical increases, and many companies are under pressure to reduce their patent costs. This has led many companies to lower-cost providers of patent work.
A number of Indian patent outsourcing companies do patent work at a billing rate at one-tenth of the billing rates from top-tier U.S. firms.
Yet many don't realize the significant disadvantages and difficulties that flow with Indian outsourcing, and even malfeasance that may lead to criminal acts, says this article.
Read the full report from here @ San Diego Source
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
By Scott Harris, Fish & Richardson PC, March 27, 2007
Legal costs for patent work have seen astronomical increases, and many companies are under pressure to reduce their patent costs. This has led many companies to lower-cost providers of patent work.
A number of Indian patent outsourcing companies do patent work at a billing rate at one-tenth of the billing rates from top-tier U.S. firms.
Yet many don't realize the significant disadvantages and difficulties that flow with Indian outsourcing, and even malfeasance that may lead to criminal acts, says this article.
Read the full report from here @ San Diego Source
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: law-india, law-usa, patents, problems, problems-usa
Safe From Outsourcing? Maybe Think Again
Safe From Outsourcing? Maybe Think Again
28 Mar 2007
Economist Alan Blinder thinks the impact of free trade is about a lot more than moving customer service jobs to India or manufacturing to China.
Today's Wall Street Journal details the evolution on Blinder's thinking on globalization and its impact on jobs. Blinder, say reporters David Wessel and Bob Davis, sees as many as 40 million jobs being at risk of moving offshore over the next 20 or so years - more than double the number of American workers involved in manufacturing today.
What kind of jobs are at the most risk? According to Blinder, it's those that don't require a lot of face-to-face contact.
Read this interesting post from here @ e Financial Careers, UK
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
28 Mar 2007
Economist Alan Blinder thinks the impact of free trade is about a lot more than moving customer service jobs to India or manufacturing to China.
Today's Wall Street Journal details the evolution on Blinder's thinking on globalization and its impact on jobs. Blinder, say reporters David Wessel and Bob Davis, sees as many as 40 million jobs being at risk of moving offshore over the next 20 or so years - more than double the number of American workers involved in manufacturing today.
What kind of jobs are at the most risk? According to Blinder, it's those that don't require a lot of face-to-face contact.
Read this interesting post from here @ e Financial Careers, UK
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: analysis, economics, offshore-trends, opinions
Viewpoint: Outsourcing for knowledge - Legal, Finance Research...
Viewpoint: Outsourcing for knowledge
India's lure has begun encompassing new more complex areas, says Andy Mukherjee - Bloomberg News, March 27, 2007
Software code-writing and back-office transaction processing are already well-established businesses in India. More recently, however, the country's lure as an outsourcing location has begun encompassing newer, more complex areas.
From fixed-income and equity analysis to litigation research and patent filing, India is fast becoming the world capital for services that require specialized knowledge.
Read this article at IHT for more
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
India's lure has begun encompassing new more complex areas, says Andy Mukherjee - Bloomberg News, March 27, 2007
Software code-writing and back-office transaction processing are already well-established businesses in India. More recently, however, the country's lure as an outsourcing location has begun encompassing newer, more complex areas.
From fixed-income and equity analysis to litigation research and patent filing, India is fast becoming the world capital for services that require specialized knowledge.
Read this article at IHT for more
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: financial-analysis-india, financial-research-india, kpo-india, law, law-india
PermaLink - Viewpoint: Outsourcing for knowledge - Legal, Finance Research... posted by Ecacofonix : 9:42 AM
0 Comments
Luxoft Increases Co-Operation with Deutsche Bank to Exploit Their Successful CRM Solution
Luxoft Increases Co-Operation with Deutsche Bank to Exploit Their Successful CRM Solution
Don Panek - CRMDirectory Editor
15 March 2007
Luxoft Increases Co-Operation with Deutsche Bank to Exploit Their Successful CRM Solution; joint initiative to commercialise innovative ‘Client First’ tool
HANNOVER, Germany and MOSCOW - Luxoft, Russia’s largest provider of high-end IT out-sourcing services, today announced that it is extending its co-operation with Deutsche Bank, one of the world’s leading investment banks.
Luxoft will provide development resources in Russia and the Ukraine to enhance and further innovate Client First, a cutting-edge Client Relationship Management (CRM) package.
Read the full report from here @ CRM Directory
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Don Panek - CRMDirectory Editor
15 March 2007
Luxoft Increases Co-Operation with Deutsche Bank to Exploit Their Successful CRM Solution; joint initiative to commercialise innovative ‘Client First’ tool
HANNOVER, Germany and MOSCOW - Luxoft, Russia’s largest provider of high-end IT out-sourcing services, today announced that it is extending its co-operation with Deutsche Bank, one of the world’s leading investment banks.
Luxoft will provide development resources in Russia and the Ukraine to enhance and further innovate Client First, a cutting-edge Client Relationship Management (CRM) package.
Read the full report from here @ CRM Directory
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: banks-europe, banks-germany, finance-europe, it-banks, it-finance, it-finance-europe, it-germany, it-russia, russia
PermaLink - Luxoft Increases Co-Operation with Deutsche Bank to Exploit Their Successful CRM Solution posted by Ecacofonix : 8:08 AM
0 Comments
Why Deutsche Bank Spreads Its Outsourcing
Why Deutsche Bank Spreads Its Outsourcing
The German powerhouse bank explains why it uses both India and Russia for its offshoring needs.
by Tony Hallett and Andy McCue
Deutsche Bank (DB) is one of the world's largest banks and has long used outsourcing and offshoring, at various sites around the world, but this week it took its relationship with Russian IT services player Luxoft to a new level.
So why would it work with this supplier, at sites in Russia, rather than have more work carried out in its established offshore locations - such as Bangalore, Mumbai or Manila - where it has captive operations or works with local companies?
Read the full article here to find the answer - @ Business Week
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
The German powerhouse bank explains why it uses both India and Russia for its offshoring needs.
by Tony Hallett and Andy McCue
Deutsche Bank (DB) is one of the world's largest banks and has long used outsourcing and offshoring, at various sites around the world, but this week it took its relationship with Russian IT services player Luxoft to a new level.
So why would it work with this supplier, at sites in Russia, rather than have more work carried out in its established offshore locations - such as Bangalore, Mumbai or Manila - where it has captive operations or works with local companies?
Read the full article here to find the answer - @ Business Week
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: banks, banks-europe, banks-germany, banks-offshore, finance-europe, finance-offshore, it-banks, it-finance
IT outsourcing not catching on with Irish small biz
IT outsourcing not catching on with Irish small biz
By Ciara O'Brien, ElectricNews.net
9th March 2007
Small firms are falling behind in outsourcing IT functions, a new survey has revealed.
According to research by the Irish Computer Society (ICS), IT outsourcing has become common practice in Irish organisations, with some 72 per cent taking advantage of the services.
Smaller IT departments, however, appear to be holding on to their services inhouse, despite the traditional assumption that these firms would be more likely to farm out their IT applications.
Read the full news report from here @ The Register, UK
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
By Ciara O'Brien, ElectricNews.net
9th March 2007
Small firms are falling behind in outsourcing IT functions, a new survey has revealed.
According to research by the Irish Computer Society (ICS), IT outsourcing has become common practice in Irish organisations, with some 72 per cent taking advantage of the services.
Smaller IT departments, however, appear to be holding on to their services inhouse, despite the traditional assumption that these firms would be more likely to farm out their IT applications.
Read the full news report from here @ The Register, UK
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: ireland, it-europe, it-ireland, small-business, small-business-ireland
PermaLink - IT outsourcing not catching on with Irish small biz posted by Ecacofonix : 7:58 AM
0 Comments
Outsourcing is a double-edged sword for Irish jobs
Outsourcing is a double-edged sword for Irish jobs
11 March 2007 By Tom Sullivan in Delhi
In a week when almost 1,000 job losses were announced in Ireland, there is constant flight of jobs from Ireland to lower cost locations.
Two of the cutbacks announced - Motorola in Cork and Thompson Scientific in Limerick - will lead to jobs being transferred to India as part of a growing trend which experts say is set to continue to hit lower skilled sectors of the economy.
An increasing number of Irish firms moving operations to India are doing so to ensure their survival, he said.
Read the full article from here @ The Sunday Business Post Online
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
11 March 2007 By Tom Sullivan in Delhi
In a week when almost 1,000 job losses were announced in Ireland, there is constant flight of jobs from Ireland to lower cost locations.
Two of the cutbacks announced - Motorola in Cork and Thompson Scientific in Limerick - will lead to jobs being transferred to India as part of a growing trend which experts say is set to continue to hit lower skilled sectors of the economy.
An increasing number of Irish firms moving operations to India are doing so to ensure their survival, he said.
Read the full article from here @ The Sunday Business Post Online
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: competitive-advantage, europe, ireland, strategies, trends, trends-europe
PermaLink - Outsourcing is a double-edged sword for Irish jobs posted by Ecacofonix : 7:52 AM
0 Comments
Outsourcing US Tech Expertise
Outsourcing US Tech Expertise
The United States might not be a third world country yet, but the days of the nation being a leader in the technology sector are numbered — if, indeed, they haven't already come to an end. And it is because, as happened with most other manufacturers, producers of high-tech goods are moving production facilities overseas, says this opinion piece by Christopher S. Bentley
The latest is Intel. On Monday Intel President Paul Otellini announced that the company would build a new chip fabrication facility in the Chinese city of Dalian...
Read the full article from here @ The John Birch Society
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
The United States might not be a third world country yet, but the days of the nation being a leader in the technology sector are numbered — if, indeed, they haven't already come to an end. And it is because, as happened with most other manufacturers, producers of high-tech goods are moving production facilities overseas, says this opinion piece by Christopher S. Bentley
The latest is Intel. On Monday Intel President Paul Otellini announced that the company would build a new chip fabrication facility in the Chinese city of Dalian...
Read the full article from here @ The John Birch Society
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: analysis, offshore, opinions, problems-usa, usa
Accenture sets the pace in fast-growing consulting sector
Accenture sets the pace in fast-growing consulting sector
28-Mar-2007
Accenture has always set the pace in the consultancy marketplace since it began life as Andersen Consulting. The fastest growing of the audit-based consultancy firms, it was the first such firm to separate from its audit parent and the only one to remain in one piece and as an independent entity. It has led the consulting industry into profitable areas such as IT consulting in the 1990s and outsourcing this century, and during this time has continued to innovate in both its business model and the way it does business with clients.
Read more about the Accenture story here @ Consultant News
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
28-Mar-2007
Accenture has always set the pace in the consultancy marketplace since it began life as Andersen Consulting. The fastest growing of the audit-based consultancy firms, it was the first such firm to separate from its audit parent and the only one to remain in one piece and as an independent entity. It has led the consulting industry into profitable areas such as IT consulting in the 1990s and outsourcing this century, and during this time has continued to innovate in both its business model and the way it does business with clients.
Read more about the Accenture story here @ Consultant News
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: accenture, consulting, consulting-it
PermaLink - Accenture sets the pace in fast-growing consulting sector posted by Ecacofonix : 7:44 AM
0 Comments
Outsourcing of R&D Set to Increase - Despite Concerns About Control
Outsourcing of R&D Set to Increase - Despite Concerns About Control
The cost and complexity of the innovation process are encouraging companies from a wide range of sectors to transform the way they carry out research and development (R&D), according to a new Economist Intelligence Unit survey. Rather than retaining R&D as a central function, a growing number of companies are both outsourcing and offshoring aspects of the innovation process in what is termed a global innovation network model, says this article.
The proportion of companies with at least some of their R&D activity taking place overseas today is 65%, but that figure is predicted to rise to 84% in three years' time.
Read the full report from here @ Cellular News
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
The cost and complexity of the innovation process are encouraging companies from a wide range of sectors to transform the way they carry out research and development (R&D), according to a new Economist Intelligence Unit survey. Rather than retaining R&D as a central function, a growing number of companies are both outsourcing and offshoring aspects of the innovation process in what is termed a global innovation network model, says this article.
The proportion of companies with at least some of their R&D activity taking place overseas today is 65%, but that figure is predicted to rise to 84% in three years' time.
Read the full report from here @ Cellular News
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: research, research-and-development, surveys, trends
PermaLink - Outsourcing of R&D Set to Increase - Despite Concerns About Control posted by Ecacofonix : 7:40 AM
0 Comments
Tuesday, March 27, 2007
Lawmakers seek answers in Texas government outsourcing debacle
Lawmakers seek answers in Texas government outsourcing debacle
By Brandi Grissom / Austin Bureau, El Paso Times
16 Mar 2007
AUSTIN -- Lawmakers grilled the head of the state health agency Thursday about why a nearly $1 billion outsourcing contract failed and how he plans to ensure needy Texans continue to receive state benefits.
Recently, the Texas Health and Human Services Commissioner Albert Hawkins announced the agency and Bermuda-based Accenture were "winding down" an $899 million contract after some troubles. The contract required Accenture to maintain call center operations, process applications for the Children's Health Insurance Program and maintain computer systems for programs like food stamps and Medicaid.
Read the full news report from here @ El Paso Times
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
By Brandi Grissom / Austin Bureau, El Paso Times
16 Mar 2007
AUSTIN -- Lawmakers grilled the head of the state health agency Thursday about why a nearly $1 billion outsourcing contract failed and how he plans to ensure needy Texans continue to receive state benefits.
Recently, the Texas Health and Human Services Commissioner Albert Hawkins announced the agency and Bermuda-based Accenture were "winding down" an $899 million contract after some troubles. The contract required Accenture to maintain call center operations, process applications for the Children's Health Insurance Program and maintain computer systems for programs like food stamps and Medicaid.
Read the full news report from here @ El Paso Times
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: case-studies, failures, government-usa, problems, usa
PermaLink - Lawmakers seek answers in Texas government outsourcing debacle posted by Ecacofonix : 9:59 AM
0 Comments
Offshoring Down Under - Opposition in Australia
Offshoring Down Under - Opposition in Australia
March 26, 2007
Offshoring, especially to India, has become an important issue in Australia, There is no significant public backlash, but the players are treading warily while the critics circle. Graeme Philipson @ Global Services examines the latest developments.
Many of Australia’s largest companies have outsourced operations offshore, mostly to India. There has been substantial opposition, most vocally from Australia’s trade union movement, which has strong ties with the opposition Australian Labor Party, which is ahead in the opinion polls. In the volatility of Australia’s hardest fought federal election in more than ten years, offshoring may still be a factor.
Read the full analysis and update here @ Global Services
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
March 26, 2007
Offshoring, especially to India, has become an important issue in Australia, There is no significant public backlash, but the players are treading warily while the critics circle. Graeme Philipson @ Global Services examines the latest developments.
Many of Australia’s largest companies have outsourced operations offshore, mostly to India. There has been substantial opposition, most vocally from Australia’s trade union movement, which has strong ties with the opposition Australian Labor Party, which is ahead in the opinion polls. In the volatility of Australia’s hardest fought federal election in more than ten years, offshoring may still be a factor.
Read the full analysis and update here @ Global Services
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: australia, india, offshore, offshore-trends, opposition
PermaLink - Offshoring Down Under - Opposition in Australia posted by Ecacofonix : 9:52 AM
0 Comments
Government IT Managers Face Offshoring Constraints
Government IT Managers Face Offshoring Constraints
March 26, 2007 (Computerworld) -- DALLAS -- Some CIOs of government entities in the US (for instance the CIO for the city of Minneapolis), think that offshoring government IT work — even tasks that are being done by the employees of a corporate contractor — would touch off a political maelstrom.
Kaiser, the Minneapolis CIO, said at the Gartner Outsourcing Summit here last week that offshoring could cut the $10 million that Minneapolis spends annually on IT infrastructure services by only about $500,000. It isn’t a huge sum, but he would like to see a change in government officials’ attitude toward sending IT work overseas.
Read more from the news report here @ Computer World
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
March 26, 2007 (Computerworld) -- DALLAS -- Some CIOs of government entities in the US (for instance the CIO for the city of Minneapolis), think that offshoring government IT work — even tasks that are being done by the employees of a corporate contractor — would touch off a political maelstrom.
Kaiser, the Minneapolis CIO, said at the Gartner Outsourcing Summit here last week that offshoring could cut the $10 million that Minneapolis spends annually on IT infrastructure services by only about $500,000. It isn’t a huge sum, but he would like to see a change in government officials’ attitude toward sending IT work overseas.
Read more from the news report here @ Computer World
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: government, government-usa, opposition, problems
PermaLink - Government IT Managers Face Offshoring Constraints posted by Ecacofonix : 9:49 AM
0 Comments
Severstal-auto Awards Outsourcing Deal to Compulink
Severstal-auto Awards Outsourcing Deal to Compulink
March 23, 2007
Severstal-auto, a subsidiary of Severstal (a Russian steel company), has awarded an Information Technology Outsourcing (ITO) deal to Compulink, an Indian IT-services firm.
Under the terms of the deal, Compulink will manage the Severstal-auto IT infrastructure including networks. In addition, the company will provide support services to the end-users of Severstal-auto.
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
March 23, 2007
Severstal-auto, a subsidiary of Severstal (a Russian steel company), has awarded an Information Technology Outsourcing (ITO) deal to Compulink, an Indian IT-services firm.
Under the terms of the deal, Compulink will manage the Severstal-auto IT infrastructure including networks. In addition, the company will provide support services to the end-users of Severstal-auto.
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: auto, auto-india, it-auto, it-india, it-infrastructure
PermaLink - Severstal-auto Awards Outsourcing Deal to Compulink posted by Ecacofonix : 9:16 AM
0 Comments
VCs sprinkled $508-m on India in 2006
VCs sprinkled $508-m on India in 2006
Friday, March 09, 2007
CHENNAI: Venture Capital (VC) firms invested $508 million in India during 2006, according to a joint study by Venture Intelligence and US-India Venture Capital Association (US-IVCA).
The report pointed that auto components and clinical research outsourcing are attracting VC attention while a bulk of the investments continue to pour into the IT and ITeS industry.
Read the full news report from here @ CIOL
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Friday, March 09, 2007
CHENNAI: Venture Capital (VC) firms invested $508 million in India during 2006, according to a joint study by Venture Intelligence and US-India Venture Capital Association (US-IVCA).
The report pointed that auto components and clinical research outsourcing are attracting VC attention while a bulk of the investments continue to pour into the IT and ITeS industry.
Read the full news report from here @ CIOL
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: auto-components-india, clinical-research-india, venture-capital
Indian Auto components sector
Indian Auto components sector
RISHI BAGLA, Economic Times, Mar 27, 2007
Today the Indian automobile industry is poised at the threshold of becoming a global outsourcing hub. Operations are all set to surge ahead in terms of quality and volume of business.
However, simply innovation and cost pruning do not hold the key to meeting the global challenge of rising demand from developed countries and competition from other emerging economies. While the auto component sector has the potential to repeat the famous success story of the IT industry, a lot of structural changes are needed for that to happen, says this article.
Read the full news report from here @ The Economic Times
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
RISHI BAGLA, Economic Times, Mar 27, 2007
Today the Indian automobile industry is poised at the threshold of becoming a global outsourcing hub. Operations are all set to surge ahead in terms of quality and volume of business.
However, simply innovation and cost pruning do not hold the key to meeting the global challenge of rising demand from developed countries and competition from other emerging economies. While the auto component sector has the potential to repeat the famous success story of the IT industry, a lot of structural changes are needed for that to happen, says this article.
Read the full news report from here @ The Economic Times
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: auto-components, auto-components-india
Indian Animation Movies - Tooning in moolah
Indian Animation Movies - Tooning in moolah
Chhavi Dang, Times News Network, Mar 17, 2007
Inspired by the success of home-spun animation films like Hanuman, mainstream Indian entertainment companies like Adlabs, UTV and Dharma Productions & directors like Govind Nihalani and B R Chopra are producing full length animation films. Pricewaterhouse Coopers (PwC) puts the Indian animation industry at Rs 1,200 crore and says it will reach Rs 4,200 crore by 2009.
Though production work (modelling and texturing characters) still forms 90% of the domestic animation market, the content outsourcing driven the animation industry is slowly shifting gears to owning or co-owning intellectual property, says this report from Times News Network.
Read the full report here @ Economic Times
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Chhavi Dang, Times News Network, Mar 17, 2007
Inspired by the success of home-spun animation films like Hanuman, mainstream Indian entertainment companies like Adlabs, UTV and Dharma Productions & directors like Govind Nihalani and B R Chopra are producing full length animation films. Pricewaterhouse Coopers (PwC) puts the Indian animation industry at Rs 1,200 crore and says it will reach Rs 4,200 crore by 2009.
Though production work (modelling and texturing characters) still forms 90% of the domestic animation market, the content outsourcing driven the animation industry is slowly shifting gears to owning or co-owning intellectual property, says this report from Times News Network.
Read the full report here @ Economic Times
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: animation, animation-india
Animation films are the next big thing in Bollywood
Animation films are the next big thing in Bollywood as it eyes cartoons
Vandana Kalra, Express India
After the success of two-dimensional Hanuman, production houses like Yash Raj Films and Karan Johar’s Dharma Productions plan to enter animation kingdom. Cashing in on the trend are big players, including directors like Govind Nihalani and production houses like UTV, Pooja Shetty’s Adlabs Films and Shemaroo Entertainment,according to this news report from Express India.
Indian producers and animation biggies are not just looking at domestic market; they are also outsourcing their work. Examples are UTV, Toonz Animation Studio...
Read the full news report from here @ Mumbai Newsline - Express India
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Vandana Kalra, Express India
After the success of two-dimensional Hanuman, production houses like Yash Raj Films and Karan Johar’s Dharma Productions plan to enter animation kingdom. Cashing in on the trend are big players, including directors like Govind Nihalani and production houses like UTV, Pooja Shetty’s Adlabs Films and Shemaroo Entertainment,according to this news report from Express India.
Indian producers and animation biggies are not just looking at domestic market; they are also outsourcing their work. Examples are UTV, Toonz Animation Studio...
Read the full news report from here @ Mumbai Newsline - Express India
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: animation-india, films
PermaLink - Animation films are the next big thing in Bollywood posted by Ecacofonix : 7:47 AM
0 Comments
Animation Outsourcing from Hollywood - India behind the scenes
Animation Outsourcing from Hollywood - India behind the scenes
BV Mahalakshmi, March 26, 2007
The new post production facilities offer domestic studios a chance of transforming their image from an animation sweatshop to a high-end outsourcing partner.
The Indian animation industry is staking claims on making it big in Hollywood and is beginning to give a tough competition to current outsourcing favourites like Hong Kong, China, Philippines and Taiwan.
It started with 2D animation and has now graduated to 3D features and TV animation work being outsourced. This is typically a high value work. The newer areas are telecine (converting celluloid films into tape media), film scanning and recording are increasing for the state-of-the-art Indian studios. Countries like the UK, US, Malaysia, Singapore and Canada have started outsourcing their digital post production requirements.
Read more from this detailed news report @ Financial Express
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
BV Mahalakshmi, March 26, 2007
The new post production facilities offer domestic studios a chance of transforming their image from an animation sweatshop to a high-end outsourcing partner.
The Indian animation industry is staking claims on making it big in Hollywood and is beginning to give a tough competition to current outsourcing favourites like Hong Kong, China, Philippines and Taiwan.
It started with 2D animation and has now graduated to 3D features and TV animation work being outsourced. This is typically a high value work. The newer areas are telecine (converting celluloid films into tape media), film scanning and recording are increasing for the state-of-the-art Indian studios. Countries like the UK, US, Malaysia, Singapore and Canada have started outsourcing their digital post production requirements.
Read more from this detailed news report @ Financial Express
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: animation, animation-india, films, hollywood, multimedia, multimedia-asia, philippines
PermaLink - Animation Outsourcing from Hollywood - India behind the scenes posted by Ecacofonix : 7:39 AM
0 Comments
Datamonitor Study Highlights Opportunities for Marketing Service Providers
Datamonitor Study Highlights Opportunities for Marketing Service Providers
Press release - March 08, 2007
Alterian Partners Excel in Assessment of Leading UK MSPs
LONDON - Alterian (LSE:ALN), the leading global provider of software for Analytically Led Integrated Marketing, today announced that many of its partners are ranked amongst the leaders in Datamonitor’s new report, ‘The UK Marketing Service Provider Market’, including Acxiom, EuroRSCG and Occam. The study examined the attitudes of 100 marketing decision-makers and analysed the capabilities of 15 leading Marketing Service Providers (MSPs).
The report provides an in-depth study of the market from both a supply and demand point of view, valuable for marketers when identifying the right MSPs to consider when selecting an outsourcing partner and also an essential resource for MSPs when planning the development of their products and services.
Conducted by independent market analysts Datamonitor (www.datamonitor.com), the research has revealed that the primary reason UK marketers outsource to Marketing Service Providers is to gain access to analytical skills not available in house, while access to marketing technologies/applications came second. Reduced cost was the third priority.
Datamonitor surveyed 15 of the UK’s leading MSPs including Identex, Acxiom, Data Lateral, Experian and GB Group, to create a matrix assessing their abilities in different areas including strategy, analysis, database hosting and online/digital services. This section of the study helps guide marketers when refining their marketing partner selection shortlists.
“Identex believes its strong position in the Datamonitor matrix confirms the benefits marketers receive from partnering with us and underlines our capability to support the diverse needs of leading UK marketers,” said Rob Macdermott, CEO, Identex. “Alterian technology helps us to deliver innovative customer insight applications for clients such as Best Western, Post Office and Interflora. These applications provide a better understanding of customer data and increase campaign effectiveness.”
The Datamonitor report also covers what the largest growth areas in marketing outsourcing are expected to be, the barriers to outsourcing and what the most popular services offered by MSPs are – which show areas such as on-line marketing services growing fast.
“We are delighted to see so many of our partners scoring highly in this new study and helping establish industry best practice,” commented David Eldridge, CEO, Alterian. “The report shows that the combination of MSPs’ skills with Alterian technology is in big demand – particularly in the area of using analytics to drive strategy and execution. Successful service providers will be those which continue to move further up the value chain and expand into new areas like online.”
About Alterian
Alterian (LSE:ALN) is the leading global provider of software for Analytically Led Integrated Marketing – making it practical and cost effective for marketers to gain insight into their data and use this to drive an integrated marketing strategy, across multiple online and offline channels, from a single set of applications and infrastructure.
A global community of over 70 business partners, including many of the leading providers of services to marketers such as Accenture, Acxiom, Allant Group, Carlson Marketing Group, Experian, Epsilon, InfoUSA, Harte-Hanks, Merkle, Ogilvy One and Euro RSCG Worldwide, deliver the Alterian Marketing Services Platform alongside their own value-added services. These solutions empower market leaders like Princess Cruises, General Motors, Zurich, HSBC, Starz Entertainment, Limited Too, Dell, Amnesty International and Vodafone, to drive competitive advantage through improved marketing performance and customer satisfaction.
Alterian was founded in 1997 and listed on the techMARK Index of the London Stock Exchange in 2000. With offices throughout North America and Europe, Alterian software is used in over 20 countries worldwide. www.alterian.com
Contacts
ChemistryTM for Alterian
Ian Pearson
+44-(0)20-8439-8200
www.chemistrytm.com
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Press release - March 08, 2007
Alterian Partners Excel in Assessment of Leading UK MSPs
LONDON - Alterian (LSE:ALN), the leading global provider of software for Analytically Led Integrated Marketing, today announced that many of its partners are ranked amongst the leaders in Datamonitor’s new report, ‘The UK Marketing Service Provider Market’, including Acxiom, EuroRSCG and Occam. The study examined the attitudes of 100 marketing decision-makers and analysed the capabilities of 15 leading Marketing Service Providers (MSPs).
The report provides an in-depth study of the market from both a supply and demand point of view, valuable for marketers when identifying the right MSPs to consider when selecting an outsourcing partner and also an essential resource for MSPs when planning the development of their products and services.
Conducted by independent market analysts Datamonitor (www.datamonitor.com), the research has revealed that the primary reason UK marketers outsource to Marketing Service Providers is to gain access to analytical skills not available in house, while access to marketing technologies/applications came second. Reduced cost was the third priority.
Datamonitor surveyed 15 of the UK’s leading MSPs including Identex, Acxiom, Data Lateral, Experian and GB Group, to create a matrix assessing their abilities in different areas including strategy, analysis, database hosting and online/digital services. This section of the study helps guide marketers when refining their marketing partner selection shortlists.
“Identex believes its strong position in the Datamonitor matrix confirms the benefits marketers receive from partnering with us and underlines our capability to support the diverse needs of leading UK marketers,” said Rob Macdermott, CEO, Identex. “Alterian technology helps us to deliver innovative customer insight applications for clients such as Best Western, Post Office and Interflora. These applications provide a better understanding of customer data and increase campaign effectiveness.”
The Datamonitor report also covers what the largest growth areas in marketing outsourcing are expected to be, the barriers to outsourcing and what the most popular services offered by MSPs are – which show areas such as on-line marketing services growing fast.
“We are delighted to see so many of our partners scoring highly in this new study and helping establish industry best practice,” commented David Eldridge, CEO, Alterian. “The report shows that the combination of MSPs’ skills with Alterian technology is in big demand – particularly in the area of using analytics to drive strategy and execution. Successful service providers will be those which continue to move further up the value chain and expand into new areas like online.”
About Alterian
Alterian (LSE:ALN) is the leading global provider of software for Analytically Led Integrated Marketing – making it practical and cost effective for marketers to gain insight into their data and use this to drive an integrated marketing strategy, across multiple online and offline channels, from a single set of applications and infrastructure.
A global community of over 70 business partners, including many of the leading providers of services to marketers such as Accenture, Acxiom, Allant Group, Carlson Marketing Group, Experian, Epsilon, InfoUSA, Harte-Hanks, Merkle, Ogilvy One and Euro RSCG Worldwide, deliver the Alterian Marketing Services Platform alongside their own value-added services. These solutions empower market leaders like Princess Cruises, General Motors, Zurich, HSBC, Starz Entertainment, Limited Too, Dell, Amnesty International and Vodafone, to drive competitive advantage through improved marketing performance and customer satisfaction.
Alterian was founded in 1997 and listed on the techMARK Index of the London Stock Exchange in 2000. With offices throughout North America and Europe, Alterian software is used in over 20 countries worldwide. www.alterian.com
Contacts
ChemistryTM for Alterian
Ian Pearson
+44-(0)20-8439-8200
www.chemistrytm.com
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: analytics, analytics-software, marketing
PermaLink - Datamonitor Study Highlights Opportunities for Marketing Service Providers posted by Ecacofonix : 7:26 AM
0 Comments
Credit Suisse to ramp up India operations
Credit Suisse to ramp up India operations
Pune, March 15, 2007: 2,500 people to be added by next year-end, BPO operations to begin in 3 months, says this Express News Service article
Banking major Credit Suisse that opened a Centre of Excellence (COE) in Pune will increase its staff strength from current 200 people to 2,500 people by next year-end, chief information officer and head of the Centre of Excellence programme Tom Sanzone said.
The CoE programme is a strategic initiative, which is designed to improve client services globally by deploying resources and building new infrastructure, globally.
Read the full news story from here @ Pune Newsline - Express India
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Pune, March 15, 2007: 2,500 people to be added by next year-end, BPO operations to begin in 3 months, says this Express News Service article
Banking major Credit Suisse that opened a Centre of Excellence (COE) in Pune will increase its staff strength from current 200 people to 2,500 people by next year-end, chief information officer and head of the Centre of Excellence programme Tom Sanzone said.
The CoE programme is a strategic initiative, which is designed to improve client services globally by deploying resources and building new infrastructure, globally.
Read the full news story from here @ Pune Newsline - Express India
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: banks, banks-asia, banks-india, finance-india, india, kpo-india
BOT Model in Indian BPO
BOT Model in Indian BPO - Now, it's your turn!
Vishwanath Kulkarni & Krishnan Thiagarajan
The BOT (Build, Operate and Transfer) model that was employed extensively by multinational clients in the early years of the offshoring wave of software services to India was in the news recently, and in the BPO sector.
A couple of multinational clients exercised the transfer option and took over the operations from the Indian vendors. European life insurer Aviva recently exercised the transfer option with one of its BPO vendors 24/7 Customer, to take over and run the delivery centre in Bangalore, which was set up in 2003...Similarly, in January, Dendrite International took over the offshore development centre run by Aztec Software in Bangalore...
This article explores the status and dynamics of the BOT model in the prevailing software services environment to establish whether this continues to be in vogue.
Read more from this article at the Hindu Business Line
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Vishwanath Kulkarni & Krishnan Thiagarajan
The BOT (Build, Operate and Transfer) model that was employed extensively by multinational clients in the early years of the offshoring wave of software services to India was in the news recently, and in the BPO sector.
A couple of multinational clients exercised the transfer option and took over the operations from the Indian vendors. European life insurer Aviva recently exercised the transfer option with one of its BPO vendors 24/7 Customer, to take over and run the delivery centre in Bangalore, which was set up in 2003...Similarly, in January, Dendrite International took over the offshore development centre run by Aztec Software in Bangalore...
This article explores the status and dynamics of the BOT model in the prevailing software services environment to establish whether this continues to be in vogue.
Read more from this article at the Hindu Business Line
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: acquisitions-india, bot, business-models, strategies
Offshoring Mothers? - India gives birth to lucrative business
India gives birth to lucrative business
By Siddharth Srivastava
NEW DELHI - Surrogate mothers being outsourced to India add one more chapter to the saga of cheaper "jobs" being transferred to low-cost economies such as India. For now, "hiring" a womb appears to be a win-win situation, both from the cost and quality of medical service.
For instance, the town Anand in Gujarat has become known for such in-vitro fertilization (IVF) procedures. The cost of renting a womb is under US$5,000, compared to more than $50,000 in the West. The entire procedure in India costs in the range of $10,000, and the quality of treatment and technology and the expertise of the country's doctors compares with the best in the world.
Read more from this interesting news story here @ Asia Times Online
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
By Siddharth Srivastava
NEW DELHI - Surrogate mothers being outsourced to India add one more chapter to the saga of cheaper "jobs" being transferred to low-cost economies such as India. For now, "hiring" a womb appears to be a win-win situation, both from the cost and quality of medical service.
For instance, the town Anand in Gujarat has become known for such in-vitro fertilization (IVF) procedures. The cost of renting a womb is under US$5,000, compared to more than $50,000 in the West. The entire procedure in India costs in the range of $10,000, and the quality of treatment and technology and the expertise of the country's doctors compares with the best in the world.
Read more from this interesting news story here @ Asia Times Online
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: healthcare-india, india, unique-outsourcing
PermaLink - Offshoring Mothers? - India gives birth to lucrative business posted by Ecacofonix : 6:54 AM
0 Comments
Evalueserve wins the NASSCOM IT Innovations Award for its Innovative Business Model
Evalueserve wins the NASSCOM IT Innovations Award for its Innovative Business Model
Press release
Evalueserve, the global research and analytics firm, is the winner of the prestigious NASSCOM IT Innovations Awards 2006. Evalueserve has won this award in the Business Model innovation category and has been recognized for its business intelligence services, customized reports and value-added research to clients in different industry verticals. Evalueserve is one of the 7 finalists (from the short listed 18 companies) who have been felicitated by the Prime Minister of India, Manmohan Singh at the NASSCOM 2007 India Leadership Forum, on the 9th of February in Mumbai.
Gurgaon, India ?February 27, 2007. Evalueserve, the global research and analytics firm, is the winner of the prestigious NASSCOM IT Innovations Awards 2006. Evalueserve has won this award in the Business Model innovation category and has been recognized for its business intelligence services, customized reports and value-added research to clients in different industry verticals. Evalueserve is one of the 7 finalists ( from the short listed 18 companies ) who have been felicitated by the Prime Minister of India, Manmohan Singh at the NASSCOM 2007 India Leadership Forum, on the 9th of February in Mumbai.
The Prime Minister while addressing in the event said ?In the field of business process outsourcing ( BPO ), we must not only retain our first mover advantage, but move up the value chain. To be able to do so, our BPO industry should increasingly become a knowledge process outsourcing ( KPO ) industry. It should leverage on the high quality human capital that exists in the country in a wide range of fields ? in engineering, architecture, medicine, law, accountancy, finance, management, and entertainment. This transition from BPO to KPO will require broad-basing the knowledge economy and improving its capabilities.?
Evalueserve is a pioneer in innovation and has created the new business segment called KPO ( Knowledge Process Outsourcing ). It was infact one of the first, third party provider of research and analytics services from India serving the global markets. Evalueserve has been successful in differentiating itself from the realm of traditional offshoring models.
?The unique and innovative business model that Evalueserve is thriving on allows disaggregation of the knowledge value chain and enables more innovation for our end clients, especially SME?s. This is definitely a world class business model and we expect to be more successful with this model,? is what Marc Vollenweider, CEO & Co-founder, Evalueserve said.
Ashish Gupta, COO & Country Head, Evalueserve, who was in Mumbai to collect the award, said ?Innovation is becoming the CEO?s agenda in many large companies. IP for example is no longer seen as a legal function but as a strategic issue. Rather than leaving it to be an evolutionary process, the top management of companies should take it up as a business issue. Large companies have to understand that they either innovate or they die.?
NASSCOM is the representative body of IT services in India and the NASSCOM IT Innovation in India Awards 2006 aims to highlight different facets of IT innovation in India ? process, business models and products. This award also aims to encourage, support and reward innovative approaches and breakthrough solutions and recognize the people and the organizations behind these endeavors.NASSCOM believes that IT innovation is slowly gathering momentum in India. As global customers and giant ICT companies outsource their core product development and R&D work to the country and as its service providers make "out-of the-box" services a key differentiator, an ecosystem of innovation is getting built in India.
About Evalueserve:
Evalueserve ( EVS ) works as a Global Knowledge Partner. It provides a range of customized research, analytics and intellectual property solutions, supporting Clients around the world. A team of 1,400+ analysts cover multiple industries across every continent in more than 50 languages. Evalueserve?s core competencies include Investment Research, Business Research, Market Research, Data and Financial Analytics and Intellectual Property Research.
Evalueserve provides research & analysis solutions to a wide range of industry segments and various functional departments, and has completed more than 10,000 projects to date. EVS analysts are highly educated professionals and include MBAs, Engineers, Chemists, Lawyers, Accountants, Statisticians, Bio-technologists and Medical Doctors. EVS Analysts Teams are located in India, China and Chile.
EVS Clients are locally supported by an experienced team of EVS Client Executives who provide ?in-country? Client support and project coordination from the Americas, Europe and Asia.
ENDS
For any further information please contact Evalueserve?s PR and Corporate communication department at 91 124 415 4000
Web site: www.evalueserve.com
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Press release
Evalueserve, the global research and analytics firm, is the winner of the prestigious NASSCOM IT Innovations Awards 2006. Evalueserve has won this award in the Business Model innovation category and has been recognized for its business intelligence services, customized reports and value-added research to clients in different industry verticals. Evalueserve is one of the 7 finalists (from the short listed 18 companies) who have been felicitated by the Prime Minister of India, Manmohan Singh at the NASSCOM 2007 India Leadership Forum, on the 9th of February in Mumbai.
Gurgaon, India ?February 27, 2007. Evalueserve, the global research and analytics firm, is the winner of the prestigious NASSCOM IT Innovations Awards 2006. Evalueserve has won this award in the Business Model innovation category and has been recognized for its business intelligence services, customized reports and value-added research to clients in different industry verticals. Evalueserve is one of the 7 finalists ( from the short listed 18 companies ) who have been felicitated by the Prime Minister of India, Manmohan Singh at the NASSCOM 2007 India Leadership Forum, on the 9th of February in Mumbai.
The Prime Minister while addressing in the event said ?In the field of business process outsourcing ( BPO ), we must not only retain our first mover advantage, but move up the value chain. To be able to do so, our BPO industry should increasingly become a knowledge process outsourcing ( KPO ) industry. It should leverage on the high quality human capital that exists in the country in a wide range of fields ? in engineering, architecture, medicine, law, accountancy, finance, management, and entertainment. This transition from BPO to KPO will require broad-basing the knowledge economy and improving its capabilities.?
Evalueserve is a pioneer in innovation and has created the new business segment called KPO ( Knowledge Process Outsourcing ). It was infact one of the first, third party provider of research and analytics services from India serving the global markets. Evalueserve has been successful in differentiating itself from the realm of traditional offshoring models.
?The unique and innovative business model that Evalueserve is thriving on allows disaggregation of the knowledge value chain and enables more innovation for our end clients, especially SME?s. This is definitely a world class business model and we expect to be more successful with this model,? is what Marc Vollenweider, CEO & Co-founder, Evalueserve said.
Ashish Gupta, COO & Country Head, Evalueserve, who was in Mumbai to collect the award, said ?Innovation is becoming the CEO?s agenda in many large companies. IP for example is no longer seen as a legal function but as a strategic issue. Rather than leaving it to be an evolutionary process, the top management of companies should take it up as a business issue. Large companies have to understand that they either innovate or they die.?
NASSCOM is the representative body of IT services in India and the NASSCOM IT Innovation in India Awards 2006 aims to highlight different facets of IT innovation in India ? process, business models and products. This award also aims to encourage, support and reward innovative approaches and breakthrough solutions and recognize the people and the organizations behind these endeavors.NASSCOM believes that IT innovation is slowly gathering momentum in India. As global customers and giant ICT companies outsource their core product development and R&D work to the country and as its service providers make "out-of the-box" services a key differentiator, an ecosystem of innovation is getting built in India.
About Evalueserve:
Evalueserve ( EVS ) works as a Global Knowledge Partner. It provides a range of customized research, analytics and intellectual property solutions, supporting Clients around the world. A team of 1,400+ analysts cover multiple industries across every continent in more than 50 languages. Evalueserve?s core competencies include Investment Research, Business Research, Market Research, Data and Financial Analytics and Intellectual Property Research.
Evalueserve provides research & analysis solutions to a wide range of industry segments and various functional departments, and has completed more than 10,000 projects to date. EVS analysts are highly educated professionals and include MBAs, Engineers, Chemists, Lawyers, Accountants, Statisticians, Bio-technologists and Medical Doctors. EVS Analysts Teams are located in India, China and Chile.
EVS Clients are locally supported by an experienced team of EVS Client Executives who provide ?in-country? Client support and project coordination from the Americas, Europe and Asia.
ENDS
For any further information please contact Evalueserve?s PR and Corporate communication department at 91 124 415 4000
Web site: www.evalueserve.com
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: analytics, analytics-india, business-models, research
PermaLink - Evalueserve wins the NASSCOM IT Innovations Award for its Innovative Business Model posted by Ecacofonix : 6:47 AM
0 Comments
Fast-Growing Indian Analytics Sector Needs More Workers
Fast-Growing Indian Analytics Sector Needs More Workers
The Economic Times, 26 Feb 2007
Analytics is an emerging area in the Indian knowledge process outsourcing (KPO) sector. While the overall KPO space is expected to grow at 50 percent, analytics could witness 70 to 80 percent growth, according to experts.
However, this rapidly growing area is facing the same challenge as that of other IT/ITES (information technology-enabled services) related segments -- finding the right qualified talent, especially in niche areas like financial analytics.
Read more from this report here - Economic Times article CRM Buyer
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
The Economic Times, 26 Feb 2007
Analytics is an emerging area in the Indian knowledge process outsourcing (KPO) sector. While the overall KPO space is expected to grow at 50 percent, analytics could witness 70 to 80 percent growth, according to experts.
However, this rapidly growing area is facing the same challenge as that of other IT/ITES (information technology-enabled services) related segments -- finding the right qualified talent, especially in niche areas like financial analytics.
Read more from this report here - Economic Times article CRM Buyer
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: analytics, analytics-india, business-intelligence, india, kpo-india
PermaLink - Fast-Growing Indian Analytics Sector Needs More Workers posted by Ecacofonix : 6:45 AM
0 Comments
The Next Wave of Business Analytics
The Next Wave of Business Analytics
March 2007 Issue, By Dan Vesset and Brian McDonough
IDC's research into the BA market has identified that the market moves in 15-year cycles. The first of these periods, from 1975 to 1990, was characterized by production reporting on mainframes. The second 15-year period, from 1990 to 2005, saw the beginning of the modern era of BI characterized by end user-friendlier client/server-based BI...The current market cycle is expected to last until 2020 and will be focused on expanding the reach of BA to more users both inside and outside the organization, says this interesting article
Read the full article here @ DM Review
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
March 2007 Issue, By Dan Vesset and Brian McDonough
IDC's research into the BA market has identified that the market moves in 15-year cycles. The first of these periods, from 1975 to 1990, was characterized by production reporting on mainframes. The second 15-year period, from 1990 to 2005, saw the beginning of the modern era of BI characterized by end user-friendlier client/server-based BI...The current market cycle is expected to last until 2020 and will be focused on expanding the reach of BA to more users both inside and outside the organization, says this interesting article
Read the full article here @ DM Review
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: analytics, business-intelligence, research, trends
Captives in India: Evolution and Growth
Captives in India: Evolution and Growth
March 26, 2007 - Global Services
Captives account for 30% of the overall Indian offshore services market. This is not only growing, but is also evolving in terms of services being offered, says a report by H. Karthik, Nikhil Rajpal and Geetha Tedakapalli, Everest Research Institute
There is a strong perception that the captive business model is under threat, and that third-party suppliers, especially in the Indian context, are maturing and are taking significant steps to expand the scale and the scope of processes delivered, thereby posing a threat to the captive model.
However, contrary to perception, Everest research indicates that captives are a large and significant section of the Indian offshore services market, and will continue to grow rapidly. This article traces the evolution of the Indian captive market and highlights that not only is captive adoption spreading to new verticals and functions, but captives now offer more complex, high-end services for their parent organizations than before.
Read the full article @ Global Services
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
March 26, 2007 - Global Services
Captives account for 30% of the overall Indian offshore services market. This is not only growing, but is also evolving in terms of services being offered, says a report by H. Karthik, Nikhil Rajpal and Geetha Tedakapalli, Everest Research Institute
There is a strong perception that the captive business model is under threat, and that third-party suppliers, especially in the Indian context, are maturing and are taking significant steps to expand the scale and the scope of processes delivered, thereby posing a threat to the captive model.
However, contrary to perception, Everest research indicates that captives are a large and significant section of the Indian offshore services market, and will continue to grow rapidly. This article traces the evolution of the Indian captive market and highlights that not only is captive adoption spreading to new verticals and functions, but captives now offer more complex, high-end services for their parent organizations than before.
Read the full article @ Global Services
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: bpo, bpo-india, bpo-trends, captive, india, offshore, offshore-trends, trends-india
BPOs smart under telephony curbs
BPOs smart under telephony curbs
BS Reporter / New Delhi March 4, 2007
The Business Process Industry Association of India (BPIAI) has condemned the government's decision to clamp down on 'illegal' use of internet telephony by call centres and business process outsourcing (BPO) units in the country.
In a move that is likely to affect nearly 5,000 small call centres across the country, the Department of Telecommunications (DoT) recently directed Internet service providers (ISPs) to suspend provision of bandwidth to call centres and BPOs not registered with the DoT.
Internet Service Providers Association of India (ISPAI) President Rajesh Chharia has opposed this move from the government.
Read the full news story from here @ Business Standard Tech World
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
BS Reporter / New Delhi March 4, 2007
The Business Process Industry Association of India (BPIAI) has condemned the government's decision to clamp down on 'illegal' use of internet telephony by call centres and business process outsourcing (BPO) units in the country.
In a move that is likely to affect nearly 5,000 small call centres across the country, the Department of Telecommunications (DoT) recently directed Internet service providers (ISPs) to suspend provision of bandwidth to call centres and BPOs not registered with the DoT.
Internet Service Providers Association of India (ISPAI) President Rajesh Chharia has opposed this move from the government.
Read the full news story from here @ Business Standard Tech World
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: government-india, india, problems-india, telecom-india
Indian BPO & KPO Companies Go Globe-trotting to Spread Reach
BPOs go globe-trotting to spread reach
Shelley Singh, Times News Network, Mar 17, 2007
NEW DELHI: The $9-billion Indian back office business is on a global expansion drive like never before. A drive that will see the top players in the Indian business and knowledge outsourcing (BPO and KPO) industry with teams in the Philippines or Mexico to boot—having 15-25% of their staff in overseas.
The new stops span from Santiago (Chile) and Sao Paulo (Brazil) in South America to Bucharest (Romania), the Czech Republic and Belgium in Europe to Mexico and Guatemala in Central America to Colombo (Sri Lanka).
Read the full news report here @ Economic Times
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Shelley Singh, Times News Network, Mar 17, 2007
NEW DELHI: The $9-billion Indian back office business is on a global expansion drive like never before. A drive that will see the top players in the Indian business and knowledge outsourcing (BPO and KPO) industry with teams in the Philippines or Mexico to boot—having 15-25% of their staff in overseas.
The new stops span from Santiago (Chile) and Sao Paulo (Brazil) in South America to Bucharest (Romania), the Czech Republic and Belgium in Europe to Mexico and Guatemala in Central America to Colombo (Sri Lanka).
Read the full news report here @ Economic Times
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: bpo-india, bpo-trends, brazil, kpo, kpo-india, mexico, romania, south-america, sri-lanka
PermaLink - Indian BPO & KPO Companies Go Globe-trotting to Spread Reach posted by Ecacofonix : 2:18 AM
0 Comments
Aussie firms' offshore push
Aussie firms' offshore push
Ben Woodhead, Mar 06, 2007
Skills shortages are driving a growing number of Australian technology companies to establish offshore development centres...
Australian companies are setting up or bought low-cost development centres in India, Sri Lanka, Malaysia etc. Some London-based development of Aussie companies also could be funnelled to Scotland and New Zealand...
According to some Aus companies, staff turnover in the Indian technology sector was too high and that the country was no longer the most desirable destination for offshore facilities.
Read the full news report here @ Australian IT
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Ben Woodhead, Mar 06, 2007
Skills shortages are driving a growing number of Australian technology companies to establish offshore development centres...
Australian companies are setting up or bought low-cost development centres in India, Sri Lanka, Malaysia etc. Some London-based development of Aussie companies also could be funnelled to Scotland and New Zealand...
According to some Aus companies, staff turnover in the Indian technology sector was too high and that the country was no longer the most desirable destination for offshore facilities.
Read the full news report here @ Australian IT
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: australia, oceania, offshore, offshore-trends
Sri Lankan and Indian professionals try to strike a working deal
Sri Lankan and Indian professionals try to strike a working deal
LBO 25-03-2007
Sri Lanka and India are to sign 'Mutual Recognition Agreements', making it easier for professionals to cross borders.
The Mutual Recognition Agreements are signed between the equivalent professional bodies in both countries, such as the Institute of Chartered Accountants, medical or legal associations.
The agreements means that both sides recognize professional qualifications and therefore can verify the credentials of people interested in working in either country.
Read the full news report from here @ Lanka Everything
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
LBO 25-03-2007
Sri Lanka and India are to sign 'Mutual Recognition Agreements', making it easier for professionals to cross borders.
The Mutual Recognition Agreements are signed between the equivalent professional bodies in both countries, such as the Institute of Chartered Accountants, medical or legal associations.
The agreements means that both sides recognize professional qualifications and therefore can verify the credentials of people interested in working in either country.
Read the full news report from here @ Lanka Everything
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: asia, india, sri-lanka
PermaLink - Sri Lankan and Indian professionals try to strike a working deal posted by Ecacofonix : 2:05 AM
0 Comments
India is a great story: Michael Dell
India is a great story: Michael Dell
21 Mar 2007, Source : Moneycontrol.com
Michael Dell is in India and he shares his thoughts on consumer spending, investments in India and the US economy. Computer giant Dell is going all out to beat global competition and so not surprisingly, the company is training its guns on India. So, here's the man himself revealing his plans for India, just after his company decided to divert a 5 billion $ investment to Vietnam from India owing to India's higher tariffs.
Read the full excerpts of the interview here @ Money Control India
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
21 Mar 2007, Source : Moneycontrol.com
Michael Dell is in India and he shares his thoughts on consumer spending, investments in India and the US economy. Computer giant Dell is going all out to beat global competition and so not surprisingly, the company is training its guns on India. So, here's the man himself revealing his plans for India, just after his company decided to divert a 5 billion $ investment to Vietnam from India owing to India's higher tariffs.
Read the full excerpts of the interview here @ Money Control India
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: computers, electronics-asia, ems, manufacturing-asia, manufacturing-computers, manufacturing-india, vietnam
Major Offshore Destination Tastes Sweet, Sour At A Go
Major Offshore Destination Tastes Sweet, Sour At A Go
March 21, 2007
by Imrana Khan, Global Services
India, one of the top offshore outsourcing destinations, faced both good and bad news recently when three multinational corporations announced their future plans.
IBM announced that it will invest six billion dollars in India in 2009., with some of the investment going into the expansion of IBM Research facilities in India. Another reason to cheer is Accenture, the Bermuda-based consulting and tech services firm, which also announced its plans to increase the headcount of its management advisors. On the sour side, Dell, the world’s largest PC maker, announced that India doesn’t fit in their $19 billion global investment plan. The company says that India’s high tariff keeps it away to invest there.
Read the full report here @ Global Services
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
March 21, 2007
by Imrana Khan, Global Services
India, one of the top offshore outsourcing destinations, faced both good and bad news recently when three multinational corporations announced their future plans.
IBM announced that it will invest six billion dollars in India in 2009., with some of the investment going into the expansion of IBM Research facilities in India. Another reason to cheer is Accenture, the Bermuda-based consulting and tech services firm, which also announced its plans to increase the headcount of its management advisors. On the sour side, Dell, the world’s largest PC maker, announced that India doesn’t fit in their $19 billion global investment plan. The company says that India’s high tariff keeps it away to invest there.
Read the full report here @ Global Services
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: accenture, ibm, trends-india
PermaLink - Major Offshore Destination Tastes Sweet, Sour At A Go posted by Ecacofonix : 1:55 AM
0 Comments
India’s outsourcing success has 50 countries trying a me-too
India’s outsourcing success has 50 countries trying a me-too
SUNANDA MEHTA, March 23, 2007, Indian Express
Competition coming from Brazil to Bangladesh but country’s market-leader status safe for now, say experts
About 50 countries around the world are watching India’s outsourcing success with envy and purpose, weighing how they can get a piece of the pie. From Canada to China, Brazil to Bangladesh, there are countries-in-waiting across the globe, vying to replicate India’s success story by using what most of these other nations also have in abundance — manpower resource.
Read the full story from the Indian Express
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
SUNANDA MEHTA, March 23, 2007, Indian Express
Competition coming from Brazil to Bangladesh but country’s market-leader status safe for now, say experts
About 50 countries around the world are watching India’s outsourcing success with envy and purpose, weighing how they can get a piece of the pie. From Canada to China, Brazil to Bangladesh, there are countries-in-waiting across the globe, vying to replicate India’s success story by using what most of these other nations also have in abundance — manpower resource.
Read the full story from the Indian Express
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: alternative-destinations, brazil, canada, china, near-shoring, sri-lanka, vietnam
PermaLink - India’s outsourcing success has 50 countries trying a me-too posted by Ecacofonix : 1:32 AM
0 Comments
A Shore Thing - More CIOs will say “Sure” to offshoring
A Shore Thing - More CIOs will say “Sure” to offshoring
Peter Hind 06 March, 2007
Reporting on the discussions about offshoring at a roundtable conference of CIOs, Peter Hind says what was made plain in these roundtable discussions was that this was not about cost saving. Most recognized the inherent hidden costs that would arise from offshoring, especially the transition costs of utilizing it...but it could be more to do with competitive advantage, more about agility of response.
In a turbulent and uncertain market offshoring could give companies the ability to resource up or scale down, felt some of the CIOs at the event....This was why many CIOs present felt that they had, at least, to put their toe in the offshoring waters...
Read the full article here @ CIO, 6 Mar 2007
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Peter Hind 06 March, 2007
Reporting on the discussions about offshoring at a roundtable conference of CIOs, Peter Hind says what was made plain in these roundtable discussions was that this was not about cost saving. Most recognized the inherent hidden costs that would arise from offshoring, especially the transition costs of utilizing it...but it could be more to do with competitive advantage, more about agility of response.
In a turbulent and uncertain market offshoring could give companies the ability to resource up or scale down, felt some of the CIOs at the event....This was why many CIOs present felt that they had, at least, to put their toe in the offshoring waters...
Read the full article here @ CIO, 6 Mar 2007
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: analysis, australia, cio, costs, india, it-offshore, offshore, opinions
PermaLink - A Shore Thing - More CIOs will say “Sure” to offshoring posted by Ecacofonix : 1:25 AM
0 Comments
Philippine BPO star said to be on the wane
Philippine BPO star said to be on the wane
MANILA, Philippines -- Business process outsourcing "hotspots" such as the Philippines must build up their pool of available talents and skills and improve industry regulations as the cost advantage for offshoring services from developed countries is waning, a Chicago-based global management consulting firm said, citing survey findings.
The Philippines "surprisingly dropped several places" in the 2007 Index from eighth place in 2006, trailing India, China, Malaysia, Thailand, Brazil, Indonesia and Chile, in that order
Read the full report here @ Asian Journal
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
MANILA, Philippines -- Business process outsourcing "hotspots" such as the Philippines must build up their pool of available talents and skills and improve industry regulations as the cost advantage for offshoring services from developed countries is waning, a Chicago-based global management consulting firm said, citing survey findings.
The Philippines "surprisingly dropped several places" in the 2007 Index from eighth place in 2006, trailing India, China, Malaysia, Thailand, Brazil, Indonesia and Chile, in that order
Read the full report here @ Asian Journal
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: bpo-philippines, bpo-trends, philippines, surveys, trends, trends-asia
Medical Tourism - Surgery in the sun lures patients to Thailand
Surgery in the sun lures patients to Thailand
March 07, 2007
Thailand, famous for its beaches, temples and nightlife, is becoming a leading destination for medical tourism. For instance, a hospital named Bumrungrad offers everything from heart bypass surgery to chemotherapy and breast enlargement procedures, in luxurious surroundings at a fraction of the cost in the US. It treated 450,000 foreign patients last year -- more than any other hospital in the world. Competition is strong from the Apollo Hospitals group in India, which is also courting Americans & Europeans looking for cost savings & fed up with long waiting times at home, says this interesting article from Sci Am
Read the full article from here @ Scientific American
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
March 07, 2007
Thailand, famous for its beaches, temples and nightlife, is becoming a leading destination for medical tourism. For instance, a hospital named Bumrungrad offers everything from heart bypass surgery to chemotherapy and breast enlargement procedures, in luxurious surroundings at a fraction of the cost in the US. It treated 450,000 foreign patients last year -- more than any other hospital in the world. Competition is strong from the Apollo Hospitals group in India, which is also courting Americans & Europeans looking for cost savings & fed up with long waiting times at home, says this interesting article from Sci Am
Read the full article from here @ Scientific American
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: asia, healthcare-asia, medical-tourism, thailand
PermaLink - Medical Tourism - Surgery in the sun lures patients to Thailand posted by Ecacofonix : 1:14 AM
0 Comments
Customers admit blame for outsourcing failures
Customers admit blame for outsourcing failures
IT Week Staff, IT Week, 20 Mar 2007
Many businesses accept that poor management on their part and unrealistic expectations are largely to blame for failed IT outsourcing deals, according to a new report released today by sourcing advisory firm TPI.
Meanwhile, a separate study has concluded that the potential for significant savings through outsourcing is expected to fuel growth in the offshoring market for the next 20 years at least.
Read the full report from IT Week, UK
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
IT Week Staff, IT Week, 20 Mar 2007
Many businesses accept that poor management on their part and unrealistic expectations are largely to blame for failed IT outsourcing deals, according to a new report released today by sourcing advisory firm TPI.
Meanwhile, a separate study has concluded that the potential for significant savings through outsourcing is expected to fuel growth in the offshoring market for the next 20 years at least.
Read the full report from IT Week, UK
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
PermaLink - Customers admit blame for outsourcing failures posted by Ecacofonix : 1:10 AM
0 Comments
China, India Seen Dominating Outsourcing
China, India Seen Dominating Outsourcing
Consultancy AT Kearney's study shows the two offshoring leaders will remain dominant for the foreseeable future, and will retain their low-cost labour advantage and dominate the offshore IT and business process outsourcing services market for another 20 years.
The annual Global Services Location List, by management consultancy AT Kearney, says that while wages in offshore locations have started to rise they will remain cheaper than 'onshore' alternatives for the "foreseeable future" - even taking into account the most aggressive projections of wage inflation in developing economies.
Read the full report here @ Business Week, Mar 20, 2007
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Consultancy AT Kearney's study shows the two offshoring leaders will remain dominant for the foreseeable future, and will retain their low-cost labour advantage and dominate the offshore IT and business process outsourcing services market for another 20 years.
The annual Global Services Location List, by management consultancy AT Kearney, says that while wages in offshore locations have started to rise they will remain cheaper than 'onshore' alternatives for the "foreseeable future" - even taking into account the most aggressive projections of wage inflation in developing economies.
Read the full report here @ Business Week, Mar 20, 2007
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: alternative-destinations, alternatives, china, india, indonesia, philippines, thailand, vietnam
Sunday, March 25, 2007
Outsourcing and offshoring of innovation set to increase despite concerns over loss of control, Economist Intelligence Unit finds
23 Mar 2007
Outsourcing and offshoring of innovation set to increase despite concerns over loss of control, Economist Intelligence Unit finds
Hong Kong, Mar 23 (Korea Newswire)-- The cost and complexity of the innovation process are encouraging companies from a wide range of sectors to transform the way they carry out research and development (R&D), according to a new Economist Intelligence Unit survey. Rather than retaining R&D as a central function, a growing number of companies are both outsourcing and offshoring aspects of the innovation process in what is termed a global innovation network model.
Read the full report from Korea News Wire
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Outsourcing and offshoring of innovation set to increase despite concerns over loss of control, Economist Intelligence Unit finds
Hong Kong, Mar 23 (Korea Newswire)-- The cost and complexity of the innovation process are encouraging companies from a wide range of sectors to transform the way they carry out research and development (R&D), according to a new Economist Intelligence Unit survey. Rather than retaining R&D as a central function, a growing number of companies are both outsourcing and offshoring aspects of the innovation process in what is termed a global innovation network model.
Read the full report from Korea News Wire
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: innovation, offshore, offshore-trends, outsourcing-future, outsourcing-research, trends
PermaLink - Outsourcing and offshoring of innovation set to increase despite concerns over loss of control, Economist Intelligence Unit finds posted by Ecacofonix : 10:42 AM
0 Comments
AT Kearney Report: Offshoring's Cost Advantage Slips
Report: Offshoring's Cost Advantage Slips
March 21, 2007, By Deborah Perelman
The cost advantage of offshoring declined in 2006, found the Global Services Location Index released by A.T. Kearney.
The report found that although the wage advantage of offshoring locations for office services is set to last for another 20 years, it is on the decline as offshore wages for IT, business process and call center services have risen. But even under the most aggressive projections of wage inflation and currency appreciation, offshore locations will still have the price advantage for the foreseeable future...
The Index added 10 new alternative offshore destinations: three Baltic States and Ukraine in Eastern Europe; Sri Lanka and Pakistan in South Asia; Uruguay in Latin America; and Morocco, Senegal and Mauritius, all three of them francophone locations
Read the full report here at CIO Insight
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
March 21, 2007, By Deborah Perelman
The cost advantage of offshoring declined in 2006, found the Global Services Location Index released by A.T. Kearney.
The report found that although the wage advantage of offshoring locations for office services is set to last for another 20 years, it is on the decline as offshore wages for IT, business process and call center services have risen. But even under the most aggressive projections of wage inflation and currency appreciation, offshore locations will still have the price advantage for the foreseeable future...
The Index added 10 new alternative offshore destinations: three Baltic States and Ukraine in Eastern Europe; Sri Lanka and Pakistan in South Asia; Uruguay in Latin America; and Morocco, Senegal and Mauritius, all three of them francophone locations
Read the full report here at CIO Insight
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: alternative-destinations, it-trends, offshore, offshore-trends, research, trends
PermaLink - AT Kearney Report: Offshoring's Cost Advantage Slips posted by Ecacofonix : 10:34 AM
0 Comments
CIBER Ranks Highest in Higher Education Outsourcing
CIBER Ranks Highest in Higher Education Outsourcing
ENGLEWOOD, CO USA, Mar 2007
Garners Top Spot In Higher Education Category in The Black Book of Outsourcing
GREENWOOD VILLAGE, Colo., March 12 2007 -- CIBER, Inc. (NYSE: CBR) has been named the top IT outsourcing provider for 2006 for the higher education sector, according to a Brown-Wilson Group survey analyzing outsourcing vendors around the world. The survey results appear in the research firm's The Black Book of Outsourcing, a bestselling international business book and outsourcing resource manual available in
multiple languages worldwide.
CIBER made the announcement at Alliance 2007, being held March 11 - 14
in Lake Buena Vista, Fla. CIBER is exhibiting in booth #300. For more
information about CIBER and its solutions for higher education clients,
visit http://www.ciber.com/events/alliance
Nearly 900 global and regional outsourcing providers of varied service
offerings were analyzed by customers, employees, contractors and partners
for the rankings. The survey was conducted using unaided research. That is,
survey recipients were asked to name their top outsourcers, and were not
provided with a list of outsourcers from which to select.
Survey respondents judged outsourcers in three main categories:
operational excellence, products and services, and overall performance.
Eighteen sub-categories were also employed to rank the firms.
"CIBER exemplifies technical leadership, flexibility, reliability, and
delivery excellence in the higher education marketplace," said Doug Brown,
President of the Brown-Wilson Group and co-author, The Black Book of
Outsourcing. "CIBER held first place rankings in 50 percent of our 18
categories, and was in the top five in 94 percent of the categories.
Clearly, CIBER knows the higher education market, understands clients'
challenges, and builds solutions that exceed their expectations. CIBER has
won the faith of the marketplace."
"Our objective is to provide all of our clients with innovative,
cost-effective, and results-oriented solutions to meet their specific
campus challenges," said Mike Dillon, Senior Vice President of CIBER's
Higher Education Practice. "CIBER has assisted numerous higher education
clients worldwide with custom application development and packaged solution
assessment, implementation, and integration. We're quite pleased to be
recognized by our college and university customers for the quality and
value of our solutions."
About CIBER Enterprise Solutions
As a division of CIBER, Inc. (NYSE: CBR), CIBER Enterprise Solutions
offers enterprise and e-business application implementation and integration
consulting services for top-tier software applications in the enterprise
resource planning (ERP), customer relationship management (CRM), supply
chain and e-business areas. CIBER Enterprise Solutions' business and
technical expertise spans 20 years of providing solutions to companies
across all industries. CIBER, Inc. is a pure-play international system
integration consultancy with superior value-priced services for both
private and government sector clients. CIBER's global delivery services are
offered on a project or strategic staffing basis, in both custom and
enterprise resource planning (ERP) package environments, and across all
technology platforms, operating systems and infrastructures. Founded in
1974 and headquartered in Greenwood Village, Colo., the company now serves
client businesses from over 60 U.S. offices, 22 European offices and five
offices in Asia. Operating in 18 countries, with over 8,250 employees and
annual revenue of approximately $1 billion, CIBER and its IT specialists
continuously build and upgrade clients' systems to "competitive advantage
status." CIBER is included in the Russell 2000 Index and the S&P Small Cap
600 Index. CIBER, ALWAYS ABLE. http://www.ciber.com
Forward-Looking and Cautionary Statements
Statements contained in this release may constitute "forward-looking
statements" within the meaning of the Private Securities Litigation Reform
Act of 1995. These statements involve a number of risks, uncertainties and
other factors that could cause actual results to differ materially, as
discussed in the company's filings with the Securities and Exchange
Commission. CIBER undertakes neither intention nor obligation to publicly
update or revise any forward-looking statements. CIBER and the CIBER logo
are trademarks or registered trademarks of CIBER, Inc. Copyright(C) 2007.
Contacts:
Diane Stoner Jennifer Matuschek
Media Relations Investor Relations
303-220-0100 303-220-0100
SOURCE CIBER, Inc.
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
ENGLEWOOD, CO USA, Mar 2007
Garners Top Spot In Higher Education Category in The Black Book of Outsourcing
GREENWOOD VILLAGE, Colo., March 12 2007 -- CIBER, Inc. (NYSE: CBR) has been named the top IT outsourcing provider for 2006 for the higher education sector, according to a Brown-Wilson Group survey analyzing outsourcing vendors around the world. The survey results appear in the research firm's The Black Book of Outsourcing, a bestselling international business book and outsourcing resource manual available in
multiple languages worldwide.
CIBER made the announcement at Alliance 2007, being held March 11 - 14
in Lake Buena Vista, Fla. CIBER is exhibiting in booth #300. For more
information about CIBER and its solutions for higher education clients,
visit http://www.ciber.com/events/alliance
Nearly 900 global and regional outsourcing providers of varied service
offerings were analyzed by customers, employees, contractors and partners
for the rankings. The survey was conducted using unaided research. That is,
survey recipients were asked to name their top outsourcers, and were not
provided with a list of outsourcers from which to select.
Survey respondents judged outsourcers in three main categories:
operational excellence, products and services, and overall performance.
Eighteen sub-categories were also employed to rank the firms.
"CIBER exemplifies technical leadership, flexibility, reliability, and
delivery excellence in the higher education marketplace," said Doug Brown,
President of the Brown-Wilson Group and co-author, The Black Book of
Outsourcing. "CIBER held first place rankings in 50 percent of our 18
categories, and was in the top five in 94 percent of the categories.
Clearly, CIBER knows the higher education market, understands clients'
challenges, and builds solutions that exceed their expectations. CIBER has
won the faith of the marketplace."
"Our objective is to provide all of our clients with innovative,
cost-effective, and results-oriented solutions to meet their specific
campus challenges," said Mike Dillon, Senior Vice President of CIBER's
Higher Education Practice. "CIBER has assisted numerous higher education
clients worldwide with custom application development and packaged solution
assessment, implementation, and integration. We're quite pleased to be
recognized by our college and university customers for the quality and
value of our solutions."
About CIBER Enterprise Solutions
As a division of CIBER, Inc. (NYSE: CBR), CIBER Enterprise Solutions
offers enterprise and e-business application implementation and integration
consulting services for top-tier software applications in the enterprise
resource planning (ERP), customer relationship management (CRM), supply
chain and e-business areas. CIBER Enterprise Solutions' business and
technical expertise spans 20 years of providing solutions to companies
across all industries. CIBER, Inc. is a pure-play international system
integration consultancy with superior value-priced services for both
private and government sector clients. CIBER's global delivery services are
offered on a project or strategic staffing basis, in both custom and
enterprise resource planning (ERP) package environments, and across all
technology platforms, operating systems and infrastructures. Founded in
1974 and headquartered in Greenwood Village, Colo., the company now serves
client businesses from over 60 U.S. offices, 22 European offices and five
offices in Asia. Operating in 18 countries, with over 8,250 employees and
annual revenue of approximately $1 billion, CIBER and its IT specialists
continuously build and upgrade clients' systems to "competitive advantage
status." CIBER is included in the Russell 2000 Index and the S&P Small Cap
600 Index. CIBER, ALWAYS ABLE. http://www.ciber.com
Forward-Looking and Cautionary Statements
Statements contained in this release may constitute "forward-looking
statements" within the meaning of the Private Securities Litigation Reform
Act of 1995. These statements involve a number of risks, uncertainties and
other factors that could cause actual results to differ materially, as
discussed in the company's filings with the Securities and Exchange
Commission. CIBER undertakes neither intention nor obligation to publicly
update or revise any forward-looking statements. CIBER and the CIBER logo
are trademarks or registered trademarks of CIBER, Inc. Copyright(C) 2007.
Contacts:
Diane Stoner Jennifer Matuschek
Media Relations Investor Relations
303-220-0100 303-220-0100
SOURCE CIBER, Inc.
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: education, education-usa, it-education, it-usa
PermaLink - CIBER Ranks Highest in Higher Education Outsourcing posted by Ecacofonix : 10:19 AM
0 Comments
Ingres Corp Inks Strategic Alliance With Wipro
Ingres Corp Inks Strategic Alliance With Wipro
Wipro to set up Open Source Center of Excellence in Bangalore
REDWOOD CITY, Calif. and BANGALORE, India, March 7, 2007 - Wipro Limited, the leading IT services provider across the globe (NYSE:WIT) and Ingres Corporation today announced a strategic alliance to develop open source business solutions on the Ingres platform and undertake joint go-to-market activities worldwide.
With Ingres as the key technology, Wipro will establish an open source Center of Excellence and practice in its Bangalore facilities. The alliance complements Wipro's strategy of partnering with leading solution providers to deliver business value to its customers globally.
Girish Paranjpe, President, Financial Services of Wipro Technologies
said, "We identify Ingres as a leader in the open source database space,
and this alliance combines Wipro's system integration expertise with
Ingres's open and robust database offering. Deploying proven enterprise
open source is another channel that CIOs can use to lower costs without
sacrificing service levels, and we see great opportunity to showcase this
in our Open Source Center of Excellence using Ingres."
Divakaran Mangalath, CTO of Wipro Technologies said, "Wipro has a well
defined strategy on open source, covering aspects of contribution to open
source community, development of customer solutions and internal adoption."
Ingres and Wipro will work together to introduce reliable open source
offerings to customers worldwide. Wipro's Ingres open source practice,
while global, will also focus on the Indian market, where open source
adoption is accelerating.
Roger Burkhardt, president and COO of Ingres Corporation said, "There
is huge opportunity developing for business open source solutions because
of their flexibility. Wipro's global reach, clear market success, and
solutions-based industry expertise will help commercial and public entities
with the benefits of open source solutions."
Enterprises worldwide will benefit from the combination of Ingres's
enterprise-class offering along with Wipro's system integrator expertise
spanning across areas such as custom application development,
data-warehousing & business intelligence and content management.
Customers interested in working with Ingres and Wipro can contact
either Ingres at (877) 346-4737 and Wipro ( www.wipro.com )
About Wipro
Wipro Technologies, a division of Wipro Limited (NYSE: WIT) is the
first PCMM Level 5 and SEI CMM Level 5 certified IT Services organization
globally. Wipro Technologies was recently assessed at Level 5 for CMMI V
1.2 across offshore and onsite development center's. Wipro is one of the
largest product engineering and support service providers worldwide. Wipro
provides comprehensive research and development services, IT solutions and
services, including systems integration, Information Systems outsourcing,
package implementation, software application development and maintenance
services to corporations globally.
In the Indian market, Wipro is a leader in providing IT solutions and
services for the corporate segment in India offering system integration,
network integration, software solutions and IT services. Wipro also has
profitable presence in niche market segments of consumer products and
lighting. In the Asia Pacific and Middle East markets, Wipro provides IT
solutions and services for global corporations. Wipro's ADS' are listed on
the New York Stock Exchange, and its equity shares are listed in India on
the Stock Exchange - Mumbai, and the National Stock Exchange. For more
information, please visit our websites at http://www.wipro.com
http://www.wiprocorporate.com
About Ingres
Ingres Corporation is the leading Business Open Source software
company, created in November 2005 as part of a partnership between CA, Inc.
(NYSE: CA) and Garnett & Helfrich Capital. Based on more than 25 years of
technology investment, Ingres Corporation offers a product family of
enterprise-class, highly scalable databases and tools that are currently
being used by more than 10,000 major global customers and partners.
Ingres's database technology is also embedded in a large number of major
third-party software offerings including CA's primary product offerings
Unicenter and eTrust. Ingres Corporation is headquartered in Redwood City,
California, and has major development, sales and support centers throughout
the United States, United Kingdom, Germany, France and Australia, and
supports customer implementations in more than 58 countries around the
world. Additional information is available at http://www.ingres.com.
SOURCE Ingres Corporation
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Wipro to set up Open Source Center of Excellence in Bangalore
REDWOOD CITY, Calif. and BANGALORE, India, March 7, 2007 - Wipro Limited, the leading IT services provider across the globe (NYSE:WIT) and Ingres Corporation today announced a strategic alliance to develop open source business solutions on the Ingres platform and undertake joint go-to-market activities worldwide.
With Ingres as the key technology, Wipro will establish an open source Center of Excellence and practice in its Bangalore facilities. The alliance complements Wipro's strategy of partnering with leading solution providers to deliver business value to its customers globally.
Girish Paranjpe, President, Financial Services of Wipro Technologies
said, "We identify Ingres as a leader in the open source database space,
and this alliance combines Wipro's system integration expertise with
Ingres's open and robust database offering. Deploying proven enterprise
open source is another channel that CIOs can use to lower costs without
sacrificing service levels, and we see great opportunity to showcase this
in our Open Source Center of Excellence using Ingres."
Divakaran Mangalath, CTO of Wipro Technologies said, "Wipro has a well
defined strategy on open source, covering aspects of contribution to open
source community, development of customer solutions and internal adoption."
Ingres and Wipro will work together to introduce reliable open source
offerings to customers worldwide. Wipro's Ingres open source practice,
while global, will also focus on the Indian market, where open source
adoption is accelerating.
Roger Burkhardt, president and COO of Ingres Corporation said, "There
is huge opportunity developing for business open source solutions because
of their flexibility. Wipro's global reach, clear market success, and
solutions-based industry expertise will help commercial and public entities
with the benefits of open source solutions."
Enterprises worldwide will benefit from the combination of Ingres's
enterprise-class offering along with Wipro's system integrator expertise
spanning across areas such as custom application development,
data-warehousing & business intelligence and content management.
Customers interested in working with Ingres and Wipro can contact
either Ingres at (877) 346-4737 and Wipro ( www.wipro.com )
About Wipro
Wipro Technologies, a division of Wipro Limited (NYSE: WIT) is the
first PCMM Level 5 and SEI CMM Level 5 certified IT Services organization
globally. Wipro Technologies was recently assessed at Level 5 for CMMI V
1.2 across offshore and onsite development center's. Wipro is one of the
largest product engineering and support service providers worldwide. Wipro
provides comprehensive research and development services, IT solutions and
services, including systems integration, Information Systems outsourcing,
package implementation, software application development and maintenance
services to corporations globally.
In the Indian market, Wipro is a leader in providing IT solutions and
services for the corporate segment in India offering system integration,
network integration, software solutions and IT services. Wipro also has
profitable presence in niche market segments of consumer products and
lighting. In the Asia Pacific and Middle East markets, Wipro provides IT
solutions and services for global corporations. Wipro's ADS' are listed on
the New York Stock Exchange, and its equity shares are listed in India on
the Stock Exchange - Mumbai, and the National Stock Exchange. For more
information, please visit our websites at http://www.wipro.com
http://www.wiprocorporate.com
About Ingres
Ingres Corporation is the leading Business Open Source software
company, created in November 2005 as part of a partnership between CA, Inc.
(NYSE: CA) and Garnett & Helfrich Capital. Based on more than 25 years of
technology investment, Ingres Corporation offers a product family of
enterprise-class, highly scalable databases and tools that are currently
being used by more than 10,000 major global customers and partners.
Ingres's database technology is also embedded in a large number of major
third-party software offerings including CA's primary product offerings
Unicenter and eTrust. Ingres Corporation is headquartered in Redwood City,
California, and has major development, sales and support centers throughout
the United States, United Kingdom, Germany, France and Australia, and
supports customer implementations in more than 58 countries around the
world. Additional information is available at http://www.ingres.com.
SOURCE Ingres Corporation
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: alliances, alliances-india, alliances-it, it, it-india
PermaLink - Ingres Corp Inks Strategic Alliance With Wipro posted by Ecacofonix : 10:14 AM
0 Comments
Metavante, Temenos in Strategic Alliance to Launch Core Banking Platform in USA
Metavante and TEMENOS Form Strategic Alliance to Launch Advanced Core Banking Platform for United States
Press release
March 14, 2007
Metavante and Temenos form exclusive alliance for TCB in U.S.
Product development aimed at top-tier U.S. financial institutions
Metavante and Temenos take U.S. leadership in next wave of core technology
MILWAUKEE & GENEVA, Switzerland - Metavante Corporation, the financial technology subsidiary of Marshall & Ilsley Corporation (NYSE: MI), today announced the signing of a strategic agreement with TEMENOS Group (SWX: TEMN), the international provider of integrated core banking systems, to launch an advanced core banking platform based on TEMENOS™ COREBANKING (TCB) for top-tier U.S. financial institutions.
This innovative initiative combines leading TEMENOS TCB global banking technology with Metavante’s unique depth of banking knowledge and 40 years of experience in developing and deploying technology for the U.S. financial services marketplace. Metavante will be the exclusive provider of the new, advanced TCB-based platform to the United States market and also enjoy a preferential status for providing TCB as an outsourced solution internationally.
Metavante will deliver the new, enhanced TCB-based platform on a component basis, enabling large banks to replace aging solutions on a “line of business,” or phased approach. It will initially be available as a licensed solution designed for tier-one and tier-two financial institutions. In addition, Metavante plans to integrate these advanced capabilities as a series of component upgrades for those large financial institutions already using its core banking platform.
“Metavante is making a significant investment in core banking that, together with our on-going investment in our core business, will provide financial institutions with access to the latest technology and functionality to successfully compete in tomorrow’s banking market,” said Metavante President and Chief Executive Officer Frank Martire. “This platform will be one cornerstone of Metavante’s growth strategy for serving large financial institutions and expanding business internationally.”
“We expect the combination of Metavante’s leading market position, its development and distribution prowess in the U.S. banking software market, and its expertise in outsourcing services, with the product superiority of TCB will prove a formidable combination both in the United States and internationally,” said TEMENOS Chief Executive Officer Andreas Andreades.
TCB is the Temenos’ solution for large-scale retail and commercial banks. TCB is a highly scalable solution for tier-one and tier-two banks, as well as multi-bank outsourcing centers. It is a next-generation platform that delivers core retail processing together with a competitive advantage. TCB runs a number of large-scale banking operations. In Europe, TCB operates in the largest retail bank outsourcing center in Spain, running 74 banks and supporting a branch network of over 4,000 branches in a single processing instance. In Asia, TCB has been used as the core platform for a retail bank processing 17 million accounts.
“Because the TCB solution is platform independent, it can be deployed in COBOL as well as Java in a J2EE environment. This should be attractive to large U.S. banks, which operate with large mainframe environments and are challenged with aging platforms,” said Paul Danola, group president, Metavante Enterprise Solutions. “The new Metavante solution will provide large banks with next-generation technology to support advanced frameworks and standards; platform independence; offer a parameter-based solution built with flexible code generation; and a services-oriented architecture that is both open and able to integrate to other environments,” he added.
Metavante and Temenos will be co-hosting an investor briefing session in New York on 21st March, and in London on the 22nd March. Investors who are interested in attending should contact the respective investor relations officers (see contacts below).
About TEMENOS
Founded in 1993, TEMENOS Group AG is a provider of integrated modular core banking systems to over 580 financial institutions in 110 countries worldwide. TEMENOS software provides banks with a single, real-time view of the client across the enterprise, enabling banks to maximize returns while streamlining costs. Whether providing 24/7 functionality to the wholesale, retail and private or universal banking sectors, partnering with central banks on core system replacement, or working with the World Bank on solutions for the emerging markets, TEMENOS knows banking. The company has a transparent approach to its operations and brings to bear its experience, expertise, commitment and professionalism on every project. Headquartered in Geneva, Switzerland, the company has 39 offices in 31 countries and is listed on the main segment of the SWX Swiss Exchange (TEMN). www.temenos.com
About Metavante
Metavante Corporation delivers banking and payments technologies to over 8,600 financial services firms and businesses worldwide. Metavante products and services drive account processing for deposit, loan and trust systems, image-based and conventional check processing, electronic funds transfer, consumer healthcare payments, electronic presentment and payment, and business transformation services. Headquartered in Milwaukee, Metavante (www.metavante.com) is wholly owned by Marshall & Ilsley Corporation (NYSE: MI).
Metavante is a registered trademark of Metavante Corporation.
TEMENOS and TEMENOS™ COREBANKING are registered trademarks of TEMENOS Group AG.
Contacts
Metavante Corporation
Chip Swearngan, 414-357-3688
or
TEMENOS
Max Chuard, +41 (0) 22 708 1157
Caroline Guennelon, +41 (0) 22 855 1476
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Press release
March 14, 2007
Metavante and Temenos form exclusive alliance for TCB in U.S.
Product development aimed at top-tier U.S. financial institutions
Metavante and Temenos take U.S. leadership in next wave of core technology
MILWAUKEE & GENEVA, Switzerland - Metavante Corporation, the financial technology subsidiary of Marshall & Ilsley Corporation (NYSE: MI), today announced the signing of a strategic agreement with TEMENOS Group (SWX: TEMN), the international provider of integrated core banking systems, to launch an advanced core banking platform based on TEMENOS™ COREBANKING (TCB) for top-tier U.S. financial institutions.
This innovative initiative combines leading TEMENOS TCB global banking technology with Metavante’s unique depth of banking knowledge and 40 years of experience in developing and deploying technology for the U.S. financial services marketplace. Metavante will be the exclusive provider of the new, advanced TCB-based platform to the United States market and also enjoy a preferential status for providing TCB as an outsourced solution internationally.
Metavante will deliver the new, enhanced TCB-based platform on a component basis, enabling large banks to replace aging solutions on a “line of business,” or phased approach. It will initially be available as a licensed solution designed for tier-one and tier-two financial institutions. In addition, Metavante plans to integrate these advanced capabilities as a series of component upgrades for those large financial institutions already using its core banking platform.
“Metavante is making a significant investment in core banking that, together with our on-going investment in our core business, will provide financial institutions with access to the latest technology and functionality to successfully compete in tomorrow’s banking market,” said Metavante President and Chief Executive Officer Frank Martire. “This platform will be one cornerstone of Metavante’s growth strategy for serving large financial institutions and expanding business internationally.”
“We expect the combination of Metavante’s leading market position, its development and distribution prowess in the U.S. banking software market, and its expertise in outsourcing services, with the product superiority of TCB will prove a formidable combination both in the United States and internationally,” said TEMENOS Chief Executive Officer Andreas Andreades.
TCB is the Temenos’ solution for large-scale retail and commercial banks. TCB is a highly scalable solution for tier-one and tier-two banks, as well as multi-bank outsourcing centers. It is a next-generation platform that delivers core retail processing together with a competitive advantage. TCB runs a number of large-scale banking operations. In Europe, TCB operates in the largest retail bank outsourcing center in Spain, running 74 banks and supporting a branch network of over 4,000 branches in a single processing instance. In Asia, TCB has been used as the core platform for a retail bank processing 17 million accounts.
“Because the TCB solution is platform independent, it can be deployed in COBOL as well as Java in a J2EE environment. This should be attractive to large U.S. banks, which operate with large mainframe environments and are challenged with aging platforms,” said Paul Danola, group president, Metavante Enterprise Solutions. “The new Metavante solution will provide large banks with next-generation technology to support advanced frameworks and standards; platform independence; offer a parameter-based solution built with flexible code generation; and a services-oriented architecture that is both open and able to integrate to other environments,” he added.
Metavante and Temenos will be co-hosting an investor briefing session in New York on 21st March, and in London on the 22nd March. Investors who are interested in attending should contact the respective investor relations officers (see contacts below).
About TEMENOS
Founded in 1993, TEMENOS Group AG is a provider of integrated modular core banking systems to over 580 financial institutions in 110 countries worldwide. TEMENOS software provides banks with a single, real-time view of the client across the enterprise, enabling banks to maximize returns while streamlining costs. Whether providing 24/7 functionality to the wholesale, retail and private or universal banking sectors, partnering with central banks on core system replacement, or working with the World Bank on solutions for the emerging markets, TEMENOS knows banking. The company has a transparent approach to its operations and brings to bear its experience, expertise, commitment and professionalism on every project. Headquartered in Geneva, Switzerland, the company has 39 offices in 31 countries and is listed on the main segment of the SWX Swiss Exchange (TEMN). www.temenos.com
About Metavante
Metavante Corporation delivers banking and payments technologies to over 8,600 financial services firms and businesses worldwide. Metavante products and services drive account processing for deposit, loan and trust systems, image-based and conventional check processing, electronic funds transfer, consumer healthcare payments, electronic presentment and payment, and business transformation services. Headquartered in Milwaukee, Metavante (www.metavante.com) is wholly owned by Marshall & Ilsley Corporation (NYSE: MI).
Metavante is a registered trademark of Metavante Corporation.
TEMENOS and TEMENOS™ COREBANKING are registered trademarks of TEMENOS Group AG.
Contacts
Metavante Corporation
Chip Swearngan, 414-357-3688
or
TEMENOS
Max Chuard, +41 (0) 22 708 1157
Caroline Guennelon, +41 (0) 22 855 1476
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: alliances, banks, banks-usa, finance, finance-north-america, finance-usa, it-finance, it-finance-europe, it-finance-usa
PermaLink - Metavante, Temenos in Strategic Alliance to Launch Core Banking Platform in USA posted by Ecacofonix : 10:10 AM
0 Comments
Pharma ChemOutsourcing Show in New Jersey to Gather Pharma, Biotech, and CROs at Industry Conference in Sep 2007
Pharma ChemOutsourcing Show to Gather Pharma, Biotech, and CROs at Industry Conference on September 10-11 in New Jersey
12 Mar 2007
NEW BRUNSWICK, N.J. - The worldwide Pharma, Biotech, Emerging pharma, and supplier chemistry sourcing industries will gather on September 10-11 in the United States to attend Pharma ChemOutsourcing, an annual show bringing together purchasers and suppliers of chemical services exclusively for the pharmaceutical industry.
Focus will center around cutting-edge conferences and expositions on chemistry outsourcing from early discovery through clinical drug development and drug substance. Panel discussion topics include sourcing custom synthesis, discovery, advanced intermediates, APIs, material management, drug substance, major geo-regions such as India, China, Europe, USA...
Read the full report from here @ PR Inside
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
12 Mar 2007
NEW BRUNSWICK, N.J. - The worldwide Pharma, Biotech, Emerging pharma, and supplier chemistry sourcing industries will gather on September 10-11 in the United States to attend Pharma ChemOutsourcing, an annual show bringing together purchasers and suppliers of chemical services exclusively for the pharmaceutical industry.
Focus will center around cutting-edge conferences and expositions on chemistry outsourcing from early discovery through clinical drug development and drug substance. Panel discussion topics include sourcing custom synthesis, discovery, advanced intermediates, APIs, material management, drug substance, major geo-regions such as India, China, Europe, USA...
Read the full report from here @ PR Inside
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: chemicals, chemicals-usa, events, events-pharma, pharma, pharma-china, pharma-india, pharma-trends, pharma-usa
PermaLink - Pharma ChemOutsourcing Show in New Jersey to Gather Pharma, Biotech, and CROs at Industry Conference in Sep 2007 posted by Ecacofonix : 9:59 AM
0 Comments
India Striving to Become A Pharmaceutical Outsourcing Hub
India Striving to Become A Pharmaceutical Outsourcing Hub
Talking about the future of Indian companies operating in the field of contract research and manufacturing, an Indian pharma CEO said the attempts made by Indian pharma firms to make more value across the drug discovery and development chain will result in these firms with critical mass and scale. He also said that many large Indian players who used to deal in generics-only have started to develop their own R&D programs and several of these will certainly diversify their operation to offer discovering services on contract basis also as experience, skills and capacity rise.
Read the full report from here @ India Stock Market
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Talking about the future of Indian companies operating in the field of contract research and manufacturing, an Indian pharma CEO said the attempts made by Indian pharma firms to make more value across the drug discovery and development chain will result in these firms with critical mass and scale. He also said that many large Indian players who used to deal in generics-only have started to develop their own R&D programs and several of these will certainly diversify their operation to offer discovering services on contract basis also as experience, skills and capacity rise.
Read the full report from here @ India Stock Market
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: pharma, pharma-asia, pharma-india, pharma-trends
PermaLink - India Striving to Become A Pharmaceutical Outsourcing Hub posted by Ecacofonix : 9:55 AM
0 Comments
Europcypria outsourcing contract goes to Louis
Europcypria outsourcing contract goes to Louis
20 Mar 2007
An outsourcing catering and airport handling contract to supply Eurocypria has been won by a Louis company, leading to strike action by Cyprus Airways employees at Paphos airport, worried about their jobs.
Read the full news report from here @ Financial Mirror
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
20 Mar 2007
An outsourcing catering and airport handling contract to supply Eurocypria has been won by a Louis company, leading to strike action by Cyprus Airways employees at Paphos airport, worried about their jobs.
Read the full news report from here @ Financial Mirror
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: airport-services, airport-services-europe, airports
PermaLink - Europcypria outsourcing contract goes to Louis posted by Ecacofonix : 9:49 AM
0 Comments
Harsco’s SGB Division Gets $5 Million Contract On Dubai "Airport City" Project
Harsco’s SGB Division Gets $5 Million Contract On Dubai "Airport City" Project
22 Mar 2007
Harsco Corporation (NYSE: HSC) has announced that its SGB access services division has been awarded a major new contract valued at approximately $5.5 million to provide formwork equipment and services during Phase I construction of Dubai’s Jebel Ali Airport City project.
Read the full report from here @ WebWire
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
22 Mar 2007
Harsco Corporation (NYSE: HSC) has announced that its SGB access services division has been awarded a major new contract valued at approximately $5.5 million to provide formwork equipment and services during Phase I construction of Dubai’s Jebel Ali Airport City project.
Read the full report from here @ WebWire
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: airport-services, airports
PermaLink - Harsco’s SGB Division Gets $5 Million Contract On Dubai "Airport City" Project posted by Ecacofonix : 9:46 AM
0 Comments
FMC Technologies Wins Contract For DFW Airport Services
FMC Technologies Wins $38M Contract For Airport Services For DFW International Airport
10 Mar 2007
Houston, TX - FMC Technologies announced that its Airport Systems Division has been awarded a contract by the Dallas/Forth Worth (DFW) International Airport Board to provide various airport services.
The scope of supply includes the service and maintenance of all Terminal E gate systems, which include passenger boarding bridges and related equipment, baggage systems, and the physical facility. Currently, FMC Technologies provides similar services to DFW Terminal B and Terminal E under separate contracts.
Read the full report here @ Aerospace Online
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
10 Mar 2007
Houston, TX - FMC Technologies announced that its Airport Systems Division has been awarded a contract by the Dallas/Forth Worth (DFW) International Airport Board to provide various airport services.
The scope of supply includes the service and maintenance of all Terminal E gate systems, which include passenger boarding bridges and related equipment, baggage systems, and the physical facility. Currently, FMC Technologies provides similar services to DFW Terminal B and Terminal E under separate contracts.
Read the full report here @ Aerospace Online
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: airport-services, airport-services-usa, airports, aviation
PermaLink - FMC Technologies Wins Contract For DFW Airport Services posted by Ecacofonix : 9:41 AM
0 Comments
Friday, March 23, 2007
New software solutions from Kale for Airline Cargo
New arrivals from Kale on Airline Cargo soon
Kale Consultants, a solutions provider specializing in travel and transportation industry, would be coming out with new solutions for the Cargo Airline segment, in areas of wireless technology, better use of RFID, etc.
The company that offers solutions to the airline industry is also putting in place its strategy for hospitality vertical. It has also recently added BMI Airlines from UK to its customer kitty, and its client list now includes Delta Airlines, Asiana Airlines, Finnair Cargo, DAHACO, Kuala Lumpur Airport, SkyTeam Alliance, Accovia and Air Luxor.
Read the full report from CIOL here
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Kale Consultants, a solutions provider specializing in travel and transportation industry, would be coming out with new solutions for the Cargo Airline segment, in areas of wireless technology, better use of RFID, etc.
The company that offers solutions to the airline industry is also putting in place its strategy for hospitality vertical. It has also recently added BMI Airlines from UK to its customer kitty, and its client list now includes Delta Airlines, Asiana Airlines, Finnair Cargo, DAHACO, Kuala Lumpur Airport, SkyTeam Alliance, Accovia and Air Luxor.
Read the full report from CIOL here
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: air-cargo, airlines, airlines-uk, cargo, hospitality, hospitality-india, it-airlines, it-hospitality, it-transportation, it-travel, travel
PermaLink - New software solutions from Kale for Airline Cargo posted by Ecacofonix : 9:28 PM
0 Comments
Qantas finds fault with offshore maintenance
Qantas finds fault with offshore maintenance
21 March, 2007
Reporter: Chris Uhlmann
With Qantas keen to take a percentage of its aircraft maintenance offshore, an audit by Qantas itself has raised serious questions about the safety standards of a maintenance contractor in Singapore, based on a copy of a Qantas internal audit of the Singapore company.
The auditors found a number of serious problems with the company's aircraft maintenance work, says this report from ABC, Australia based on an AM transcript.
Read the full report here
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
21 March, 2007
Reporter: Chris Uhlmann
With Qantas keen to take a percentage of its aircraft maintenance offshore, an audit by Qantas itself has raised serious questions about the safety standards of a maintenance contractor in Singapore, based on a copy of a Qantas internal audit of the Singapore company.
The auditors found a number of serious problems with the company's aircraft maintenance work, says this report from ABC, Australia based on an AM transcript.
Read the full report here
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: aircraft-maintenance, airlines, airlines-australia, airlines-oceania, offshore-manufacturing, problems
Insourcing: Using Open Architecture Enterprise Servers to Boost Web Services
Insourcing: Using Open Architecture Enterprise Servers to Boost Web Services
By Rob Shiveley
This article will discuss why insourcing can make more sense than outsourcing web services. It also shares some of the performance gains and service improvements companies have seen by doing it themselves on Dual-Core Itanium 2-based enterprise servers - a solution that's cost-effective and efficient for web services, hosting database-tier applications, handling large transaction volumes and replacing mainframes for data-intensive, business-critical workloads. Written by an Intel executive
Read the full report from here @ Enterprise Networks
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
By Rob Shiveley
This article will discuss why insourcing can make more sense than outsourcing web services. It also shares some of the performance gains and service improvements companies have seen by doing it themselves on Dual-Core Itanium 2-based enterprise servers - a solution that's cost-effective and efficient for web services, hosting database-tier applications, handling large transaction volumes and replacing mainframes for data-intensive, business-critical workloads. Written by an Intel executive
Read the full report from here @ Enterprise Networks
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: alternatives, insourcing, it, web-services
PermaLink - Insourcing: Using Open Architecture Enterprise Servers to Boost Web Services posted by Ecacofonix : 9:18 PM
0 Comments
Etihad Airways keen to buy stakes in hospitality sector
Etihad Airways keen to buy stakes in hospitality sector
BY HASEEB HAIDER, 23 March 2007, Khaleej Times
ABU DHABI — Etihad Airways, the national air-carrier of the UAE, which is outsourcing its non-core business activities, has shown interest in acquiring stakes in hotels and the hospitality sector.
The airline's engineering services have been outsourced to Gamco, while pilot training would be managed by Horizon Institute Al Ain, and information technology services by another company for maximising quality services.
Read the full report from Khaleej Times
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
BY HASEEB HAIDER, 23 March 2007, Khaleej Times
ABU DHABI — Etihad Airways, the national air-carrier of the UAE, which is outsourcing its non-core business activities, has shown interest in acquiring stakes in hotels and the hospitality sector.
The airline's engineering services have been outsourced to Gamco, while pilot training would be managed by Horizon Institute Al Ain, and information technology services by another company for maximising quality services.
Read the full report from Khaleej Times
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: airlines, airlines-asia
PermaLink - Etihad Airways keen to buy stakes in hospitality sector posted by Ecacofonix : 9:16 PM
0 Comments
Thursday, March 22, 2007
The new face of outsourcing - back-office and not call centres
The new face of outsourcing - back-office and not call centers
19 Mar 2007
While growth in offshore call centres slows, a far bigger revolution in back office outsourcing is only just beginning - companies are moving more of their day-to-day operations such as HR and accounting to India and elsewhere, writes Dan Roberts
The new outsourcing projects to India do not have Indians answering phones to customers but dealing with each other - accountants, computer technicians and personnel officers working on the often mundane administrative tasks that make any large organisation tick.
Read the full report here @ Telegraph, UK
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
19 Mar 2007
While growth in offshore call centres slows, a far bigger revolution in back office outsourcing is only just beginning - companies are moving more of their day-to-day operations such as HR and accounting to India and elsewhere, writes Dan Roberts
The new outsourcing projects to India do not have Indians answering phones to customers but dealing with each other - accountants, computer technicians and personnel officers working on the often mundane administrative tasks that make any large organisation tick.
Read the full report here @ Telegraph, UK
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: administration-insurance, back-office, back-office-india, back-office-uk, call-centres, hr-india, offshore-trends, trends-india, trends-uk
PermaLink - The new face of outsourcing - back-office and not call centres posted by Ecacofonix : 4:21 AM
0 Comments
Caneum Announces New Customer Contract Wins in USA, UK, Sweden, India
Caneum, Inc. Announces Significant New Customer Contract Wins in the United States, the United Kingdom, Sweden and India
Company Adds $2.6 Million in New Customer Wins and Existing Customer Expansions in the Last 60 Days, Including Greater Bay Banco
Mar. 19, 2007
Press release
NEWPORT BEACH, CA -- 03/19/07 -- Caneum, Inc., a global provider of business process and information technology outsourcing services, today announced that it has closed $2.6 million of new contract wins and existing customer expansions in the first quarter of 2007, significantly outpacing last quarter's new contract wins and existing customer expansions of $1.9 million.
This new business includes new customer additions with BPMP, Inc., Eagle Teleconferencing Services, Inc., Emerges, Greater Bay Bancorp, Heligon (UK), KidsGive, Microvention, Modis IT, Musicbrigade AB (Sweden), Newberry Consulting, NIIT Smartserve (India), Sitelab, U-Nav Microelectronics, Vootage and Xebec (India) and existing contract expansions with DIRECTV, Panasonic Avionics, Keane, McGraw Hill, and LAUSD.
Gary Allhusen, COO of Caneum, commented, "The first quarter of the year has been very active for us and ahead of growth expectations communicated last quarter. Based on the contracts executed in the last 60 days, we have demonstrated not only the growth potential of Caneum's business model domestically, but also our ability to leverage the acquisition of Continuum Systems Pvt. Ltd. to grow our operations and customer base globally. Highlighted wins during this period have included customers in the United States, the United Kingdom, Sweden and India alike. Needless to say, we are very excited by the successful diversification of our business operations internationally."
About Caneum, Inc.
Caneum, Inc. is a global provider of business process and information technology outsourcing services across vertical industries including technology, energy, government, transportation, financial services, education and healthcare. The Company provides a suite of business strategy and planning capabilities to assist companies with their "make versus buy" decisions in the areas of data, network, product development, product maintenance and customer support, and fulfills its services in-house, on-shore, near-shore and off-shore, depending on the business goals and objectives of its global customers. In parallel, the Company is opportunistically pursuing accretive acquisitions within its core outsourcing product and service suite in order to broaden its core capabilities, expand its customer base and supplement its organic growth. For more information, please visit the Company's web site at www.caneum.com.
"Safe Harbor" Statement under the Private Securities Litigation Reform Act of 1995: With the exception of historical information, the statements set forth above include forward-looking statements that involve risk and uncertainties. The Company wishes to caution readers that a number of important factors could cause actual results to differ materially from those in the forward-looking statements. Those factors include, but are not limited to, the risk factors noted in the Company's filings with the United States Securities and Exchange Commission, such as the rapidly changing nature of technology, evolving industry standards and frequent introductions of new products, services and enhancements by competitors; the competitive nature of the markets for the Company's products and services; the Company's ability to gain market acceptance for its products and services; the Company's ability to fund its operational growth; the Company's ability to attract and retain skilled personnel; the Company's ability to diversify its revenue streams and customer concentrations; and the Company's reliance on third-party suppliers.
Contacts:
Caneum, Inc.
Gary Allhusen
EVP, COO & Principal Financial Officer
(949) 273-4000
or
TMS Capital, LLC
Thomas Sauve
(Investors / Media)
(646) 245-2465
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Company Adds $2.6 Million in New Customer Wins and Existing Customer Expansions in the Last 60 Days, Including Greater Bay Banco
Mar. 19, 2007
Press release
NEWPORT BEACH, CA -- 03/19/07 -- Caneum, Inc., a global provider of business process and information technology outsourcing services, today announced that it has closed $2.6 million of new contract wins and existing customer expansions in the first quarter of 2007, significantly outpacing last quarter's new contract wins and existing customer expansions of $1.9 million.
This new business includes new customer additions with BPMP, Inc., Eagle Teleconferencing Services, Inc., Emerges, Greater Bay Bancorp, Heligon (UK), KidsGive, Microvention, Modis IT, Musicbrigade AB (Sweden), Newberry Consulting, NIIT Smartserve (India), Sitelab, U-Nav Microelectronics, Vootage and Xebec (India) and existing contract expansions with DIRECTV, Panasonic Avionics, Keane, McGraw Hill, and LAUSD.
Gary Allhusen, COO of Caneum, commented, "The first quarter of the year has been very active for us and ahead of growth expectations communicated last quarter. Based on the contracts executed in the last 60 days, we have demonstrated not only the growth potential of Caneum's business model domestically, but also our ability to leverage the acquisition of Continuum Systems Pvt. Ltd. to grow our operations and customer base globally. Highlighted wins during this period have included customers in the United States, the United Kingdom, Sweden and India alike. Needless to say, we are very excited by the successful diversification of our business operations internationally."
About Caneum, Inc.
Caneum, Inc. is a global provider of business process and information technology outsourcing services across vertical industries including technology, energy, government, transportation, financial services, education and healthcare. The Company provides a suite of business strategy and planning capabilities to assist companies with their "make versus buy" decisions in the areas of data, network, product development, product maintenance and customer support, and fulfills its services in-house, on-shore, near-shore and off-shore, depending on the business goals and objectives of its global customers. In parallel, the Company is opportunistically pursuing accretive acquisitions within its core outsourcing product and service suite in order to broaden its core capabilities, expand its customer base and supplement its organic growth. For more information, please visit the Company's web site at www.caneum.com.
"Safe Harbor" Statement under the Private Securities Litigation Reform Act of 1995: With the exception of historical information, the statements set forth above include forward-looking statements that involve risk and uncertainties. The Company wishes to caution readers that a number of important factors could cause actual results to differ materially from those in the forward-looking statements. Those factors include, but are not limited to, the risk factors noted in the Company's filings with the United States Securities and Exchange Commission, such as the rapidly changing nature of technology, evolving industry standards and frequent introductions of new products, services and enhancements by competitors; the competitive nature of the markets for the Company's products and services; the Company's ability to gain market acceptance for its products and services; the Company's ability to fund its operational growth; the Company's ability to attract and retain skilled personnel; the Company's ability to diversify its revenue streams and customer concentrations; and the Company's reliance on third-party suppliers.
Contacts:
Caneum, Inc.
Gary Allhusen
EVP, COO & Principal Financial Officer
(949) 273-4000
or
TMS Capital, LLC
Thomas Sauve
(Investors / Media)
(646) 245-2465
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: it, it-india, it-sweden, it-uk, it-usa
PermaLink - Caneum Announces New Customer Contract Wins in USA, UK, Sweden, India posted by Ecacofonix : 4:13 AM
0 Comments
UK companies failing in web-based customer self-service
UK companies failing in web-based customer self-service
March 22 2007, Retail Bulletin
According to research released by eGain today, 57 percent of UK companies offer little or no web self-service, resulting in lost revenues and increasing customer dissatisfaction. Only 14 percent of UK companies are offering their customers good customer self-service via the web.
eGain analysts assessed the web self-service capabilities of 125 major companies in the UK, covering the retail, financial services, telecommunications and local government sectors.
Read the full report from here @ The Retail Bulletin
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
March 22 2007, Retail Bulletin
According to research released by eGain today, 57 percent of UK companies offer little or no web self-service, resulting in lost revenues and increasing customer dissatisfaction. Only 14 percent of UK companies are offering their customers good customer self-service via the web.
eGain analysts assessed the web self-service capabilities of 125 major companies in the UK, covering the retail, financial services, telecommunications and local government sectors.
Read the full report from here @ The Retail Bulletin
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: customer-support-uk, finance-europe, internet, problems, retail-uk, telecom-europe
PermaLink - UK companies failing in web-based customer self-service posted by Ecacofonix : 4:10 AM
0 Comments
Airline, Travel Solutions Co Kale Consultants wins NASSCOM IT Innovation award 2006
Kale Consultants wins NASSCOM IT Innovation award 2006
1 Mar 2007, Source : Moneycontrol.com
Kale Consultants has been awarded the NASSCOM IT Innovation Award 2006. The award was presented by the Prime Minister of India to Mr.Vipul Jain, CEO and Managing Director, Kale Consultants Ltd. on 9th February 2007 at the NASSCOM IT Leadership Forum.
The Award recognizes Kale’s innovation in creating a Platform Based BPO business model for the Airline and Travel industry. Kale’s portfolio of revenue accounting solutions provides clients the benefits of transformation as well as outsourcing of their processes in a simple compelling value proposition.
Read the full news release from here @ Moneycontrol India
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
1 Mar 2007, Source : Moneycontrol.com
Kale Consultants has been awarded the NASSCOM IT Innovation Award 2006. The award was presented by the Prime Minister of India to Mr.Vipul Jain, CEO and Managing Director, Kale Consultants Ltd. on 9th February 2007 at the NASSCOM IT Leadership Forum.
The Award recognizes Kale’s innovation in creating a Platform Based BPO business model for the Airline and Travel industry. Kale’s portfolio of revenue accounting solutions provides clients the benefits of transformation as well as outsourcing of their processes in a simple compelling value proposition.
Read the full news release from here @ Moneycontrol India
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: airlines-india, finance-india, finance-travel, finance-travel-agents, it-airlines, it-transportation, it-travel, travel, travel-india
PermaLink - Airline, Travel Solutions Co Kale Consultants wins NASSCOM IT Innovation award 2006 posted by Ecacofonix : 2:52 AM
0 Comments
Silverjet Airlines Cargo selects Unitpool for ULD Outsourcing
Silverjet Airlines Cargo selects Unitpool for ULD Outsourcing
Press release
19 Mar 2007
Following the recent introduction of the first UK exclusively business class airline, Silverjet, its cargo division, Silverjet Cargo, has selected to outsource ULD control and pooling services to Unitpool.
“The decision to sign a long term agreement with Unitpool to supply our cargo containers and equipment is based on their reputation in the market and their ability to respond quickly to our requirement. Silverjet, the exclusively business class airline, have ambitious plans to expand their fleet and range of destinations in a short period of time. This agreement will allow us focus on developing the cargo business for the airline.” says Michael Meagher, Silverjet Cargo Managing Director.
Unitpool CEO, David Harman commented, “We are delighted to add Silverjet to our ULD pool. The selection of Unitpool by Silverjet underscores our finding that for a growing number of airlines, ULD outsourcing is recognized as a solution that reduces both cost and management attention. Through contracting Unitpool for all ULD related issues, Silverjet, like our other Pool partners, will not need to engage in the purchase, maintenance or repair of their ULD fleet, and neither will they need to purchase an IT system to control ULDs. All this is taken care of by Unitpool.”
Unitpool continuously sees a significant increase in interest in its services from airlines globally. Unitpool is now serving airline customers at more than 200 stations globally with a ULD pool of more than 23,000 ULDs.
Further information about Silverjet and Unitpool can be obtained from the following web sites – www.flysilverjet.com and www.unitpool.com
Contact:
Aey Dhanyanadth
Key Account Manager / Business Development Unitpool Ltd.
Tel: +41 43 255 41 48
Fax: +41 43 255 41 42
Mobile: +41 79 433 02 28
SITA: HDQUMXD
Visit us at www.unitpool.com
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Press release
19 Mar 2007
Following the recent introduction of the first UK exclusively business class airline, Silverjet, its cargo division, Silverjet Cargo, has selected to outsource ULD control and pooling services to Unitpool.
“The decision to sign a long term agreement with Unitpool to supply our cargo containers and equipment is based on their reputation in the market and their ability to respond quickly to our requirement. Silverjet, the exclusively business class airline, have ambitious plans to expand their fleet and range of destinations in a short period of time. This agreement will allow us focus on developing the cargo business for the airline.” says Michael Meagher, Silverjet Cargo Managing Director.
Unitpool CEO, David Harman commented, “We are delighted to add Silverjet to our ULD pool. The selection of Unitpool by Silverjet underscores our finding that for a growing number of airlines, ULD outsourcing is recognized as a solution that reduces both cost and management attention. Through contracting Unitpool for all ULD related issues, Silverjet, like our other Pool partners, will not need to engage in the purchase, maintenance or repair of their ULD fleet, and neither will they need to purchase an IT system to control ULDs. All this is taken care of by Unitpool.”
Unitpool continuously sees a significant increase in interest in its services from airlines globally. Unitpool is now serving airline customers at more than 200 stations globally with a ULD pool of more than 23,000 ULDs.
Further information about Silverjet and Unitpool can be obtained from the following web sites – www.flysilverjet.com and www.unitpool.com
Contact:
Aey Dhanyanadth
Key Account Manager / Business Development Unitpool Ltd.
Tel: +41 43 255 41 48
Fax: +41 43 255 41 42
Mobile: +41 79 433 02 28
SITA: HDQUMXD
Visit us at www.unitpool.com
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: airlines, airlines-cargo, airlines-europe, airlines-uk
PermaLink - Silverjet Airlines Cargo selects Unitpool for ULD Outsourcing posted by Ecacofonix : 2:35 AM
0 Comments
Leveraging Line Maintenance - MROs Eye Line Maintenance Outsourcing
Leveraging Line Maintenance - MROs Eye Line Maintenance Outsourcing
Mar 14, 2007, by Carole Shifrin/Overhaul & Maintenance
Although there is less outsourcing of line maintenance than heavy, engine or component work, airline and independent MRO companies are increasing forays into the line maintenance market. Some large independent MROs are venturing away from their main bases to woo airline customers and are setting up operations at new stations.
A number of major MRO providers, which historically have performed a limited amount of line maintenance work, are out marketing new services to potential customers. Companies such as Timco Aviation Services and Cascade Aerospace see increasing airline interest in line maintenance provided by independent, as opposed to airline-owned, MROs.
Read the full news report from Aviation Week
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Mar 14, 2007, by Carole Shifrin/Overhaul & Maintenance
Although there is less outsourcing of line maintenance than heavy, engine or component work, airline and independent MRO companies are increasing forays into the line maintenance market. Some large independent MROs are venturing away from their main bases to woo airline customers and are setting up operations at new stations.
A number of major MRO providers, which historically have performed a limited amount of line maintenance work, are out marketing new services to potential customers. Companies such as Timco Aviation Services and Cascade Aerospace see increasing airline interest in line maintenance provided by independent, as opposed to airline-owned, MROs.
Read the full news report from Aviation Week
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: aerospace-north-america, aerospace-trends, aircraft-maintenance, airlines, airlines-usa, maintenance
PermaLink - Leveraging Line Maintenance - MROs Eye Line Maintenance Outsourcing posted by Ecacofonix : 2:31 AM
0 Comments
Outsourcing Aircraft Maintenance - Questions & Answers
Outsourcing Aircraft Maintenance - Questions & Answers
A recent study by Consumer Reports raises safety concerns about aircraft maintenance outsourcing, alleging undocumented, illegal workers at repair stations. The study contends that the FAA relies more on statistics than visual inspections.
So why do airlines still do it?
This report @ Manufacturing.net analyses this question and provides details. Full report here
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
A recent study by Consumer Reports raises safety concerns about aircraft maintenance outsourcing, alleging undocumented, illegal workers at repair stations. The study contends that the FAA relies more on statistics than visual inspections.
So why do airlines still do it?
This report @ Manufacturing.net analyses this question and provides details. Full report here
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: aerospace-north-america, aircraft, aircraft-maintenance, problems
PermaLink - Outsourcing Aircraft Maintenance - Questions & Answers posted by Ecacofonix : 2:10 AM
0 Comments
Italy's Air One decides to outsource ULD management to: Jettainer
Air One decides to outsource ULD management: Jettainer enters Italian market
Press release
Air One decides to outsource ULD management: Raunheim, 21.03.2007 - Italy's fast growing carrier Air One has signed a three-year ULD (Unit Load Device) outsourcing contract with Jettainer. According to the agreement, Jettainer will take care of Air One's entire ULD requirements effective March 1, 2007.
Jettainer is a joint venture of international airfreight carrier Lufthansa Cargo AG and mobile asset management specialist TrenStar Inc. The company offers one-stop ULD management services that enable airlines to reduce costs and improve operational performance by outsourcing their ULDs into the expert hands and large, global fleet of a specialist ULD management company.
As part of Air One's customer centric development strategy, the carrier took delivery of the first of 40 ordered Airbus A320 aircraft in October 2006. The carrier selected the A320 for expansion as well as for gradual replacement of its existing Boeing 737 fleet. The commencement of A320 operations coincides with Air One's introduction of ULDs. While for many carriers around the world ULD management is a major, often problematic legacy, Air One is able to outsource this non-core activity to a competent partner from the very beginning, thereby avoiding any need to invest in mobile assets, technology and human resources while retaining a flexible cost basis.
After initially leasing ULDs from Jettainer at the start of Air One's A320 operations, outsourcing ULD management to Jettainer offers the airline a maximum of flexibility and immediate access to ULD management experience, professional resources, best practices and shared operational synergies with other airlines. Following the company's business strategy, Air One focuses on its successful growth, on providing the customers with a superior experience and on being their preferred airline. According to Air One, the smooth integration of the new Airbus fleet is part of this strategy- just as the decision to rely on Jettainer for giving the Airline the right mix of services and technology to support its operations.
Jettainer will handle the airline's entire ULD operations for a monthly fee covering ULD supply chain management services including active stock management, repair and maintenance, tracking and tracing, management reporting and other fleet administration services. In addition, Air One will benefit from the use of "Jettware", Jettainer's suite of latest information technology applications.
According to Jettainer Managing Director Dr. Mohammed Ali Seiraffi, Air One's selection of Jettainer as the preferred single source supplier for all its ULD requirements is the best possible proof of the value proposition offered by outsourced ULD management. "We applaud Air One's decision to outsource ULD management from the very beginning and are proud to partner with them" Seiraffi says. "It is a most rewarding experience to work with Air One. Throughout the entire company professionalism, courtesy and dedication to both customer service and technical innovation are omnipresent.
Ansprechpartner:
Herr Peter Ahnert
Telefon: +49(0)6142 1770-370
Fax: +49(0)6142 1770-470
Zuständigkeitsbereich: Jettainer GmbH
Über Jettainer GmbH :
Jettainer is the leading international service provider for outsourced ULD management. Established as a joint venture in 2003, the company operates the largest outsourced ULD fleet in the world from 400 stations worldwide. Jettainer offers airline clients including Lufthansa Cargo, Swiss and US Airways higher availability of ULDs, economies of scale gained from combining fleets, increased savings on purchasing, better repair contracts, decentralized maintenance for faster repairs, continuous engineering of ULDs and a standardized fleet. The primary shareholders of Jettainer are mobile asset management company TrenStar Inc. headquartered in Denver, Colorado, and Lufthansa Cargo, one of the world’s largest international airfreight carriers, based in Frankfurt, Germany. Jettainer is headquartered in Raunheim, Germany. On the Net: www.jettainer.com
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Press release
Air One decides to outsource ULD management: Raunheim, 21.03.2007 - Italy's fast growing carrier Air One has signed a three-year ULD (Unit Load Device) outsourcing contract with Jettainer. According to the agreement, Jettainer will take care of Air One's entire ULD requirements effective March 1, 2007.
Jettainer is a joint venture of international airfreight carrier Lufthansa Cargo AG and mobile asset management specialist TrenStar Inc. The company offers one-stop ULD management services that enable airlines to reduce costs and improve operational performance by outsourcing their ULDs into the expert hands and large, global fleet of a specialist ULD management company.
As part of Air One's customer centric development strategy, the carrier took delivery of the first of 40 ordered Airbus A320 aircraft in October 2006. The carrier selected the A320 for expansion as well as for gradual replacement of its existing Boeing 737 fleet. The commencement of A320 operations coincides with Air One's introduction of ULDs. While for many carriers around the world ULD management is a major, often problematic legacy, Air One is able to outsource this non-core activity to a competent partner from the very beginning, thereby avoiding any need to invest in mobile assets, technology and human resources while retaining a flexible cost basis.
After initially leasing ULDs from Jettainer at the start of Air One's A320 operations, outsourcing ULD management to Jettainer offers the airline a maximum of flexibility and immediate access to ULD management experience, professional resources, best practices and shared operational synergies with other airlines. Following the company's business strategy, Air One focuses on its successful growth, on providing the customers with a superior experience and on being their preferred airline. According to Air One, the smooth integration of the new Airbus fleet is part of this strategy- just as the decision to rely on Jettainer for giving the Airline the right mix of services and technology to support its operations.
Jettainer will handle the airline's entire ULD operations for a monthly fee covering ULD supply chain management services including active stock management, repair and maintenance, tracking and tracing, management reporting and other fleet administration services. In addition, Air One will benefit from the use of "Jettware", Jettainer's suite of latest information technology applications.
According to Jettainer Managing Director Dr. Mohammed Ali Seiraffi, Air One's selection of Jettainer as the preferred single source supplier for all its ULD requirements is the best possible proof of the value proposition offered by outsourced ULD management. "We applaud Air One's decision to outsource ULD management from the very beginning and are proud to partner with them" Seiraffi says. "It is a most rewarding experience to work with Air One. Throughout the entire company professionalism, courtesy and dedication to both customer service and technical innovation are omnipresent.
Ansprechpartner:
Herr Peter Ahnert
Telefon: +49(0)6142 1770-370
Fax: +49(0)6142 1770-470
Zuständigkeitsbereich: Jettainer GmbH
Über Jettainer GmbH :
Jettainer is the leading international service provider for outsourced ULD management. Established as a joint venture in 2003, the company operates the largest outsourced ULD fleet in the world from 400 stations worldwide. Jettainer offers airline clients including Lufthansa Cargo, Swiss and US Airways higher availability of ULDs, economies of scale gained from combining fleets, increased savings on purchasing, better repair contracts, decentralized maintenance for faster repairs, continuous engineering of ULDs and a standardized fleet. The primary shareholders of Jettainer are mobile asset management company TrenStar Inc. headquartered in Denver, Colorado, and Lufthansa Cargo, one of the world’s largest international airfreight carriers, based in Frankfurt, Germany. Jettainer is headquartered in Raunheim, Germany. On the Net: www.jettainer.com
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: airlines, airlines-cargo, airlines-europe, airlines-italy, italy, logistics, logistics-europe
PermaLink - Italy's Air One decides to outsource ULD management to: Jettainer posted by Ecacofonix : 1:26 AM
0 Comments
Uncovering the Potential: EMS Opportunities Within the Aerospace & Defense Industry
Uncovering the Potential: EMS Opportunities Within the Aerospace & Defense Industry
Press release
PALO ALTO, Calif., March 20 -- The Electronics and Sensors Group at Frost & Sullivan is pleased to announce its 2007 Quarterly Analyst Briefing Presentation on the aerospace and defense (A&D) EMS providers market to be held on Tuesday, March 27, 2007 at 12:00 p.m. CDT / 1:00 p.m. EDT.
The A&D industry provides a goldmine of opportunities for EMS providers to expand their services. Though still a niche EMS market, the A&D industry has the potential to become a major revenue generator for EMS providers. When compared to the traditional EMS industries, the A&D industry offers a better profit margin. The downturn in the electronics industry and the subsequent recovery saw an increasing number of EMS providers trying to shed their focus on narrow verticals and venture into the hitherto unknown A&D industry.
This briefing will provide a concise analysis of the current trends within the A&D EMS providers market along with identifying key market trends that expect to have a significant impact on its growth rates. The briefing will also provide a gap analysis on vital parameters EMS providers fall short of, preventing them from making the expected growth trajectory within the A&D industry.
This briefing will benefit A&D original equipment manufacturers and electronics manufacturing service providers to include the whole value chain, by discussing current as well as emerging trends and providing forward projections for North American EMS opportunities in the A&D industry.
Highlights of the briefing include: an analysis of market trends, OEM outsourcing trends, revenue forecasts, gap analysis and competitive analysis.
"The A&D industry is proving to hold untapped promises for EMS providers," notes Frost & Sullivan Senior Research Analyst Lavanya Ram Mohan. "The A&D landscape is constantly evolving and as the budget constraints increase, OEMs will aim to increase their competitiveness by forging strategic alliances with EMS providers. EMS providers deliver competitive advantage to OEMs by letting the latter exploit EMS expertise in offering unrivaled manufacturing capabilities, design and test services, engineering capabilities, supply chain operations and also aftermarket services. Rapid advances in technology, escalating stress on profit margins and dealing with supply chain related challenges will continue to be major drivers for increasing levels of outsourcing."
To participate, please email Sara Villarruel at [sara].[villarruel]@[frost].[com] (remove [] for email address) with the following information: your full name, company name, title, telephone number, e-mail address, city, state and country. Upon receipt of the above information, a registration link will be e-mailed to you.
Frost & Sullivan, a global growth consulting company, has been partnering with clients to support the development of innovative strategies for more than 40 years. The company's industry expertise integrates growth consulting, growth partnership services, and corporate management training to identify and develop opportunities. Frost & Sullivan serves an extensive clientele that includes Global 1000 companies, emerging companies, and the investment community by providing comprehensive industry coverage that reflects a unique global perspective and combines ongoing analysis of markets, technologies, econometrics, and demographics. For more information, visit http://www.frost.com/ .
Contact: Sara Villarruel North America Corporate Communications, Industrial Automation & Electronics P: 210-477-8448 F: 210.348.1003, http://www.frost.com
Website: http://www.frost.com
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Press release
PALO ALTO, Calif., March 20 -- The Electronics and Sensors Group at Frost & Sullivan is pleased to announce its 2007 Quarterly Analyst Briefing Presentation on the aerospace and defense (A&D) EMS providers market to be held on Tuesday, March 27, 2007 at 12:00 p.m. CDT / 1:00 p.m. EDT.
The A&D industry provides a goldmine of opportunities for EMS providers to expand their services. Though still a niche EMS market, the A&D industry has the potential to become a major revenue generator for EMS providers. When compared to the traditional EMS industries, the A&D industry offers a better profit margin. The downturn in the electronics industry and the subsequent recovery saw an increasing number of EMS providers trying to shed their focus on narrow verticals and venture into the hitherto unknown A&D industry.
This briefing will provide a concise analysis of the current trends within the A&D EMS providers market along with identifying key market trends that expect to have a significant impact on its growth rates. The briefing will also provide a gap analysis on vital parameters EMS providers fall short of, preventing them from making the expected growth trajectory within the A&D industry.
This briefing will benefit A&D original equipment manufacturers and electronics manufacturing service providers to include the whole value chain, by discussing current as well as emerging trends and providing forward projections for North American EMS opportunities in the A&D industry.
Highlights of the briefing include: an analysis of market trends, OEM outsourcing trends, revenue forecasts, gap analysis and competitive analysis.
"The A&D industry is proving to hold untapped promises for EMS providers," notes Frost & Sullivan Senior Research Analyst Lavanya Ram Mohan. "The A&D landscape is constantly evolving and as the budget constraints increase, OEMs will aim to increase their competitiveness by forging strategic alliances with EMS providers. EMS providers deliver competitive advantage to OEMs by letting the latter exploit EMS expertise in offering unrivaled manufacturing capabilities, design and test services, engineering capabilities, supply chain operations and also aftermarket services. Rapid advances in technology, escalating stress on profit margins and dealing with supply chain related challenges will continue to be major drivers for increasing levels of outsourcing."
To participate, please email Sara Villarruel at [sara].[villarruel]@[frost].[com] (remove [] for email address) with the following information: your full name, company name, title, telephone number, e-mail address, city, state and country. Upon receipt of the above information, a registration link will be e-mailed to you.
Frost & Sullivan, a global growth consulting company, has been partnering with clients to support the development of innovative strategies for more than 40 years. The company's industry expertise integrates growth consulting, growth partnership services, and corporate management training to identify and develop opportunities. Frost & Sullivan serves an extensive clientele that includes Global 1000 companies, emerging companies, and the investment community by providing comprehensive industry coverage that reflects a unique global perspective and combines ongoing analysis of markets, technologies, econometrics, and demographics. For more information, visit http://www.frost.com/ .
Contact: Sara Villarruel North America Corporate Communications, Industrial Automation & Electronics P: 210-477-8448 F: 210.348.1003, http://www.frost.com
Website: http://www.frost.com
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: aerospace, electronics, ems, manufacturing, manufacturing-aerospace
PermaLink - Uncovering the Potential: EMS Opportunities Within the Aerospace & Defense Industry posted by Ecacofonix : 12:41 AM
0 Comments
New generation of out of autoclave prepregs from Advanced Composites
New generation of out of autoclave prepregs
News Release
21 Mar 2007
In 2004, the Advanced Composites Group Limited (Heanor, UK), part of the Composites Division of Umeco plc, supplied materials for use on Burt Rutan's SpaceShipOne and its carrier plane White Knight.
Now, Richard Branson’s Virgin Group’s new commercial spaceline, Virgin Galactic, will offer commercial spaceflight - commercial suborbital passenger space service. Virgin Galactic will operate five spaceship systems manufactured by The Spaceship Company, a joint venture between Sir Richard Branson’s Virgin Group and Burt Rutan’s Scaled Composites. The SpaceShipTwo vehicle and the White Knight 2 carrier plane are to be built from a new generation of out of autoclave prepregs developed by the Advanced Composites Group.
Read the full report from here @ JEC Composites
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
News Release
21 Mar 2007
In 2004, the Advanced Composites Group Limited (Heanor, UK), part of the Composites Division of Umeco plc, supplied materials for use on Burt Rutan's SpaceShipOne and its carrier plane White Knight.
Now, Richard Branson’s Virgin Group’s new commercial spaceline, Virgin Galactic, will offer commercial spaceflight - commercial suborbital passenger space service. Virgin Galactic will operate five spaceship systems manufactured by The Spaceship Company, a joint venture between Sir Richard Branson’s Virgin Group and Burt Rutan’s Scaled Composites. The SpaceShipTwo vehicle and the White Knight 2 carrier plane are to be built from a new generation of out of autoclave prepregs developed by the Advanced Composites Group.
Read the full report from here @ JEC Composites
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: aerospace, aerospace-north-america, aerospace-uk, aerospace-usa, manufacturing-aerospace
PermaLink - New generation of out of autoclave prepregs from Advanced Composites posted by Ecacofonix : 12:26 AM
0 Comments
Wednesday, March 21, 2007
Airbus to cut 1,600 British jobs in European shakeup
Airbus to cut 1,600 British jobs in European shakeup
Terry Macalister, March 1, 2007, The Guardian
Airbus shook the British aerospace industry yesterday when it announced plans to loosen ties with one of its two manufacturing centres here and axe 1,600 jobs.
The move comes just months after the European plane maker's UK partner, the arms firm BAE Systems, sold its 20% stake in the business.
The cuts in Britain were part of a wider shake-up of the troubled group involving 10,000 job cuts, the closure or sale of three plants in France and Germany and plans for widespread outsourcing, some of which is likely to go to lower cost countries such as China.
Read the full report from The Guardian, UK
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Terry Macalister, March 1, 2007, The Guardian
Airbus shook the British aerospace industry yesterday when it announced plans to loosen ties with one of its two manufacturing centres here and axe 1,600 jobs.
The move comes just months after the European plane maker's UK partner, the arms firm BAE Systems, sold its 20% stake in the business.
The cuts in Britain were part of a wider shake-up of the troubled group involving 10,000 job cuts, the closure or sale of three plants in France and Germany and plans for widespread outsourcing, some of which is likely to go to lower cost countries such as China.
Read the full report from The Guardian, UK
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: aerospace, aerospace-china, aerospace-europe, aerospace-uk, manufacturing-aerospace, manufacturing-asia, manufacturing-china
PermaLink - Airbus to cut 1,600 British jobs in European shakeup posted by Ecacofonix : 10:46 PM
0 Comments
Vion Pharmaceuticals Extends Agreement With SAFC Pharma Partnership for Cloretazine(R) API Manufacturing
Vion Pharmaceuticals Extends Agreement With SAFC Pharma Partnership for Cloretazine(R) (VNP40101M) API Manufacturing
21 Mar 2007
ST. LOUIS, March 21 /PRNewswire-FirstCall/ -- SAFC, a member of the Sigma-Aldrich Group , continues its appointment as a high-potency active pharmaceutical ingredient (API) manufacturing partner for Vion Pharmaceuticals' Cloretazine(R) anti-cancer drug, presently in a Phase III clinical trial in combination with Ara-C for relapsed acute myelogenous leukemia (AML), and a Phase II pivotal trial for elderly de novo poor-risk AML. The amended contract extends the original 2003 supply agreement to 2009.
Read the full news release from PR Inside
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
21 Mar 2007
ST. LOUIS, March 21 /PRNewswire-FirstCall/ -- SAFC, a member of the Sigma-Aldrich Group , continues its appointment as a high-potency active pharmaceutical ingredient (API) manufacturing partner for Vion Pharmaceuticals' Cloretazine(R) anti-cancer drug, presently in a Phase III clinical trial in combination with Ara-C for relapsed acute myelogenous leukemia (AML), and a Phase II pivotal trial for elderly de novo poor-risk AML. The amended contract extends the original 2003 supply agreement to 2009.
Read the full news release from PR Inside
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: active-pharmaceutical-ingredients, contract-manufacturing-pharma, pharma, pharma-usa
PermaLink - Vion Pharmaceuticals Extends Agreement With SAFC Pharma Partnership for Cloretazine(R) API Manufacturing posted by Ecacofonix : 10:35 PM
0 Comments
Late To Offshoring Trend, Firms Buy Passage To India
Late To Offshoring Trend, Firms Buy Passage To India
BY J. BONASIA, INVESTOR'S BUSINESS DAILY
02 Mar 2007
Buy-outs and acquisitions seems to be the strategy for Electronic Data Systems (EDS) and Capgemini, two large global tech service firms that have acquired outsourcers with roots in India.
Both firms have been knocked for being late to the offshore trend amid internal restructuring. Now they're playing catch-up.
Read this full report from Investor's Business Daily
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
BY J. BONASIA, INVESTOR'S BUSINESS DAILY
02 Mar 2007
Buy-outs and acquisitions seems to be the strategy for Electronic Data Systems (EDS) and Capgemini, two large global tech service firms that have acquired outsourcers with roots in India.
Both firms have been knocked for being late to the offshore trend amid internal restructuring. Now they're playing catch-up.
Read this full report from Investor's Business Daily
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: acquisitions, acquisitions-india, offshore, offshore-trends, trends, trends-india
PermaLink - Late To Offshoring Trend, Firms Buy Passage To India posted by Ecacofonix : 10:33 PM
0 Comments
Post-Turnaround EDS Hunts For Acquisitions
Post-Turnaround EDS Hunts For Acquisitions
By Paul McDougall, InformationWeek
Feb. 20, 2007
Outsourcer Electronic Data Systems (EDS) will spend $1.5 billion to $2 billion annually during the next few years acquiring businesses that provide tech services in the economy's hottest growth markets, including health care, financial services, and government services, senior EDS officials said.
Read more from this ChannelWeb Network report
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
By Paul McDougall, InformationWeek
Feb. 20, 2007
Outsourcer Electronic Data Systems (EDS) will spend $1.5 billion to $2 billion annually during the next few years acquiring businesses that provide tech services in the economy's hottest growth markets, including health care, financial services, and government services, senior EDS officials said.
Read more from this ChannelWeb Network report
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: acquisitions, acquisitions-it, eds, it-finance, it-government, it-healthcare
Morgan Chambers on how IT, BPO Outsourcing companies are growing
Morgan Chambers on how IT, BPO Outsourcing companies are growing
Phil Morris
Morgan Chambers, an Independent sourcing and advisory services provider, guides corporations globally in their quest to tap into new markets, facilitating, the company says, sourcing decisions at the highest level. The Chief Executive and Founder member of Morgan Chambers, Phil Morris, was in India recently to address the Nasscom Leadership Forum.
In an interaction with eWorld, he provides insights into how the European Union is expected to play a larger role and how `sub-layer companies' are making inroads by scaling up the value chain...
Read the excerpts from the chat here @ The Hindu Business Line, Feb 26, 2007 report
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Phil Morris
Morgan Chambers, an Independent sourcing and advisory services provider, guides corporations globally in their quest to tap into new markets, facilitating, the company says, sourcing decisions at the highest level. The Chief Executive and Founder member of Morgan Chambers, Phil Morris, was in India recently to address the Nasscom Leadership Forum.
In an interaction with eWorld, he provides insights into how the European Union is expected to play a larger role and how `sub-layer companies' are making inroads by scaling up the value chain...
Read the excerpts from the chat here @ The Hindu Business Line, Feb 26, 2007 report
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: acquisitions, acquisitions-europe, acquisitions-india, acquisitions-it, it-europe, it-trends, strategies, trends, trends-2007, trends-india
PermaLink - Morgan Chambers on how IT, BPO Outsourcing companies are growing posted by Ecacofonix : 10:17 PM
0 Comments
IT Outsourcing Major LogicaCMG Benefits from Acquisitions
LogicaCMG Talks Up Benefits of Acquisitions
1st March 2007, By Nick Mayes, Computer Business Review Online
IT services vendor LogicaCMG Plc, which last week announced the sale of its telecoms products business for 265m pounds ($520m), said it brought in 100m euros ($132m) last year through cross-selling orders from the Unilog business that Logica CMG acquired for $1.2bn in 2005, and also achieved integration cost savings of 10m pounds ($19.6m).
LogicaCMG's chief executive Martin Read also said that WM-data, the Swedish services supplier for which it paid $1.7bn last year, enjoyed a strong fourth quarter.
Read more from this CBR Online report
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
1st March 2007, By Nick Mayes, Computer Business Review Online
IT services vendor LogicaCMG Plc, which last week announced the sale of its telecoms products business for 265m pounds ($520m), said it brought in 100m euros ($132m) last year through cross-selling orders from the Unilog business that Logica CMG acquired for $1.2bn in 2005, and also achieved integration cost savings of 10m pounds ($19.6m).
LogicaCMG's chief executive Martin Read also said that WM-data, the Swedish services supplier for which it paid $1.7bn last year, enjoyed a strong fourth quarter.
Read more from this CBR Online report
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: acquisitions, acquisitions-europe, acquisitions-it, it-europe, logicacmg
PermaLink - IT Outsourcing Major LogicaCMG Benefits from Acquisitions posted by Ecacofonix : 10:12 PM
0 Comments
Gas Utilities Adopt BPO More Aggressively Than Electric Cos - EquaTerra and UtiliPoint Study
Gas Utilities Adopt Business Process Outsourcing More Aggressively Than Their Electric Counterparts, According to Study by EquaTerra and UtiliPoint
Press Release, EquaTerra
March 12, 2007
HOUSTON - According to the results of a study conducted by EquaTerra and UtiliPoint, gas utilities in North America have strategic objectives beyond cost savings in mind when implementing business process outsourcing (BPO).
Findings from the telephone-based study include:
Gas utilities look to BPO as a means to improve business process improvement more readily than electric utilities
Gas utilities reported a higher percentage of fully outsourced processes than their electric counterparts, and appear to be more accepting of BPO in general
While reducing costs is a common goal, gas utilities are more interested in gaining access to business process skills and knowledge than electric utilities (42 percent versus 22 percent)
Said Matt Smith, Managing Director of EquaTerra’s Energy and Utility practice, “We believe the higher level of interest and adoption of BPO is a reflection of the significant impact increasing commodity costs are having on bottom-line results for many gas utilities. In addition, the relative size of gas utilities leaves fewer executive levers, such as acquisitions, available as alternatives. The relative size also drives the desire to gain access to business process knowledge that BPO providers can offer.”
Other results from the study – disclosed in UtiliPoint’s February 19, 2007 “IssueAlert” – included: 44 percent of total respondents said BPO was important as a means to improve business process improvement, and an additional 15 percent said it was very important; 33 percent have already fully outsourced some processes while 53 percent have partially outsourced some processes; and 65 percent of all respondents are either satisfied or very satisfied with BPO, 31 percent are somewhat satisfied, and the remaining 4 percent are not satisfied.
Said Smith, “Gas and electric utilities are both facing across the board cost increases and significant capital investment to address reliability and environmental concerns. Utility executives are exploring business process outsourcing to obtain cost reduction and enhanced service delivery benefits that have been realized in other industries in which BPO adoption is more common.”
Complete study results were delivered by EquaTerra and UtiliPoint during a webcast on Wednesday, March 7. To access a recording of the webcast, please go to: https://equaterra.webex.com/ec0507l/eventcenter/recording/recordAction .do?theAction=poprecord&confViewID=287275990&siteurl=equaterra (Due to the length of this URL, it may be necessary to copy and paste it into your Internet browser's URL address field. You may also need to remove an extra space in the URL if one exists), and enter the word utility as the password. A report detailing and analyzing the study findings is also available. For more information on the report please send an e-mail to: research@equaterra.com.
Executives from utilities companies who are interested in delving even deeper into the outsourcing topic are invited to attend a complimentary roundtable entitled, “Delivering on the Power of Business Transformation.” The March 21 roundtable features presentations from EquaTerra; Mayer, Brown, Rowe & Maw LLP; AGL Resources; and Hydro One. For more information on the roundtable, please contact: allison.norman@equaterra.com.
About EquaTerra
EquaTerra sourcing advisors help clients achieve sustainable value in their business processes. With an average of more than 20 years of industry experience in over 600 global transformation and outsourcing projects, our advisors offer unmatched industry expertise. EquaTerra has deep functional knowledge in Finance and Accounting, HR, IT, Procurement and other critical business processes with advisors throughout North America, Europe and Asia Pacific. We help clients achieve significant cost savings and process improvement with outsourcing, internal transformation and shared services solutions. For more information on EquaTerra, please contact Lee Ann Moore at +1 713.669.9292; leeann.moore@equaterra.com; www.equaterra.com.
About UtiliPoint International
UtiliPoint is a leader in providing research and consulting services to the utility and energy industries. Our 74-year history and over 500 clients worldwide have led us to currently operate as a utility and energy consulting and issues analysis firm. Our staff is comprised of leading experts with diverse backgrounds in utility generation, transmission & distribution, retail markets, mergers and acquisitions, new technologies, venture capital, information technology, outsourcing, customer service, advanced metering, meter data management, renewable energy, regulatory affairs, and international issues.
Contacts
EquaTerra
Jolie Newman, 407-677-8404
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Press Release, EquaTerra
March 12, 2007
HOUSTON - According to the results of a study conducted by EquaTerra and UtiliPoint, gas utilities in North America have strategic objectives beyond cost savings in mind when implementing business process outsourcing (BPO).
Findings from the telephone-based study include:
Gas utilities look to BPO as a means to improve business process improvement more readily than electric utilities
Gas utilities reported a higher percentage of fully outsourced processes than their electric counterparts, and appear to be more accepting of BPO in general
While reducing costs is a common goal, gas utilities are more interested in gaining access to business process skills and knowledge than electric utilities (42 percent versus 22 percent)
Said Matt Smith, Managing Director of EquaTerra’s Energy and Utility practice, “We believe the higher level of interest and adoption of BPO is a reflection of the significant impact increasing commodity costs are having on bottom-line results for many gas utilities. In addition, the relative size of gas utilities leaves fewer executive levers, such as acquisitions, available as alternatives. The relative size also drives the desire to gain access to business process knowledge that BPO providers can offer.”
Other results from the study – disclosed in UtiliPoint’s February 19, 2007 “IssueAlert” – included: 44 percent of total respondents said BPO was important as a means to improve business process improvement, and an additional 15 percent said it was very important; 33 percent have already fully outsourced some processes while 53 percent have partially outsourced some processes; and 65 percent of all respondents are either satisfied or very satisfied with BPO, 31 percent are somewhat satisfied, and the remaining 4 percent are not satisfied.
Said Smith, “Gas and electric utilities are both facing across the board cost increases and significant capital investment to address reliability and environmental concerns. Utility executives are exploring business process outsourcing to obtain cost reduction and enhanced service delivery benefits that have been realized in other industries in which BPO adoption is more common.”
Complete study results were delivered by EquaTerra and UtiliPoint during a webcast on Wednesday, March 7. To access a recording of the webcast, please go to: https://equaterra.webex.com/ec0507l/eventcenter/recording/recordAction .do?theAction=poprecord&confViewID=287275990&siteurl=equaterra (Due to the length of this URL, it may be necessary to copy and paste it into your Internet browser's URL address field. You may also need to remove an extra space in the URL if one exists), and enter the word utility as the password. A report detailing and analyzing the study findings is also available. For more information on the report please send an e-mail to: research@equaterra.com.
Executives from utilities companies who are interested in delving even deeper into the outsourcing topic are invited to attend a complimentary roundtable entitled, “Delivering on the Power of Business Transformation.” The March 21 roundtable features presentations from EquaTerra; Mayer, Brown, Rowe & Maw LLP; AGL Resources; and Hydro One. For more information on the roundtable, please contact: allison.norman@equaterra.com.
About EquaTerra
EquaTerra sourcing advisors help clients achieve sustainable value in their business processes. With an average of more than 20 years of industry experience in over 600 global transformation and outsourcing projects, our advisors offer unmatched industry expertise. EquaTerra has deep functional knowledge in Finance and Accounting, HR, IT, Procurement and other critical business processes with advisors throughout North America, Europe and Asia Pacific. We help clients achieve significant cost savings and process improvement with outsourcing, internal transformation and shared services solutions. For more information on EquaTerra, please contact Lee Ann Moore at +1 713.669.9292; leeann.moore@equaterra.com; www.equaterra.com.
About UtiliPoint International
UtiliPoint is a leader in providing research and consulting services to the utility and energy industries. Our 74-year history and over 500 clients worldwide have led us to currently operate as a utility and energy consulting and issues analysis firm. Our staff is comprised of leading experts with diverse backgrounds in utility generation, transmission & distribution, retail markets, mergers and acquisitions, new technologies, venture capital, information technology, outsourcing, customer service, advanced metering, meter data management, renewable energy, regulatory affairs, and international issues.
Contacts
EquaTerra
Jolie Newman, 407-677-8404
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: surveys, utilities, utilities-north-america, utilities-usa
PermaLink - Gas Utilities Adopt BPO More Aggressively Than Electric Cos - EquaTerra and UtiliPoint Study posted by Ecacofonix : 10:07 PM
0 Comments
PayStream Advisors issues reports on Payable Automation for the European Market
PayStream Advisors issues reports on 'Payable Automation for the European Market'
Press Release
6 Mar 2007
CHARLOTTE, N.C. – The European financial landscape is rapidly changing, with new imaging, invoice management and payment automation technologies playing a key role. For accounts payable professionals already buried in a sea of paperwork, navigating this new world of technology can be an overwhelming task.
Helping companies in the European market review, evaluate and narrow financial automation solutions providers is the focus of a new report by PayStream Advisors (www.paystreamadvisors). The report, Accounts Payable Automation for the European Market, provides valuable insights into new trends in these areas and features profiles of leading vendors in this space.
Targeted to accounts payable, purchasing and IT buyers in European companies, this 70-page report helps distinguish between imaging, invoice and payment automation vendors and the various solutions that they offer. It focuses on imaging, invoice and payment automation solution providers who have strong capabilities and product strategies to meet the needs of medium and large corporate accounts payable automation efforts.
To obtain a free copy of the report, Accounts Payable Automation for the European Market, visit www.paystreamadvisors.com/store/details.cfm?id=141.
PayStream Advisors delivers unbiased, third-party market trend information, assessments of financial automation technology and innovative ideas to business leaders in accounts payable, B2C Collections, B2B Collections, C2B Payments, Procurement, Credit Management, Finance, Treasury, and Healthcare Finance. Call 704-523-7357 or visit www.paystreamadvisors.com for more information.
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Press Release
6 Mar 2007
CHARLOTTE, N.C. – The European financial landscape is rapidly changing, with new imaging, invoice management and payment automation technologies playing a key role. For accounts payable professionals already buried in a sea of paperwork, navigating this new world of technology can be an overwhelming task.
Helping companies in the European market review, evaluate and narrow financial automation solutions providers is the focus of a new report by PayStream Advisors (www.paystreamadvisors). The report, Accounts Payable Automation for the European Market, provides valuable insights into new trends in these areas and features profiles of leading vendors in this space.
Targeted to accounts payable, purchasing and IT buyers in European companies, this 70-page report helps distinguish between imaging, invoice and payment automation vendors and the various solutions that they offer. It focuses on imaging, invoice and payment automation solution providers who have strong capabilities and product strategies to meet the needs of medium and large corporate accounts payable automation efforts.
To obtain a free copy of the report, Accounts Payable Automation for the European Market, visit www.paystreamadvisors.com/store/details.cfm?id=141.
PayStream Advisors delivers unbiased, third-party market trend information, assessments of financial automation technology and innovative ideas to business leaders in accounts payable, B2C Collections, B2B Collections, C2B Payments, Procurement, Credit Management, Finance, Treasury, and Healthcare Finance. Call 704-523-7357 or visit www.paystreamadvisors.com for more information.
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: accounting, accounting-europe, accounts-payable, apar, it-finance, it-finance-europe
PermaLink - PayStream Advisors issues reports on Payable Automation for the European Market posted by Ecacofonix : 11:20 AM
0 Comments
Business Process Management Provider Teams Up With Microsoft Business Solutions Market Leader
Business Process Management Provider Teams Up With Microsoft Business Solutions Market Leader
Crystal Stowe, March 21, 2007
Alpharetta, GA – Emerald Coast Software, a premier provider of business process management solutions, announces today a partnership with ITWorks, a market leader in the Microsoft Business Solutions market, of Hattiesburg, Mississippi.
By combining efforts, the companies can immediately offer Accounts Payable process management software that can scan in images of invoice documents, read and interpret the images, make automated entries to accounts payable systems and store the invoice images in a document management system. This is just one example of the new capabilities for both companies. Emerald Coast is offering the imaging, process management, and interpretation software, while ITWorks is offering the integration with Microsoft Business Solutions products, specifically Great Plains, Solomon, Axapta, and Navision.
Read the full company release from here @ American Chronicle
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Crystal Stowe, March 21, 2007
Alpharetta, GA – Emerald Coast Software, a premier provider of business process management solutions, announces today a partnership with ITWorks, a market leader in the Microsoft Business Solutions market, of Hattiesburg, Mississippi.
By combining efforts, the companies can immediately offer Accounts Payable process management software that can scan in images of invoice documents, read and interpret the images, make automated entries to accounts payable systems and store the invoice images in a document management system. This is just one example of the new capabilities for both companies. Emerald Coast is offering the imaging, process management, and interpretation software, while ITWorks is offering the integration with Microsoft Business Solutions products, specifically Great Plains, Solomon, Axapta, and Navision.
Read the full company release from here @ American Chronicle
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: accounting-software, accounts-payable, apar, document-management-software, it-accounting, it-finance, it-finance-usa
PermaLink - Business Process Management Provider Teams Up With Microsoft Business Solutions Market Leader posted by Ecacofonix : 10:59 AM
0 Comments
Pharma logistics outsourcing to reach $2bn in 2011
Pharma logistics outsourcing to reach $2bn in 2011
Emilie Reymond, Outsourcing Pharma
14 Mar 2007
European spending on outsourced logistics services in the pharma industry is likely to exceed $2bn (€1.5bn) in 2011 as opportunities arise for 3PL providers who want to grab a chunk of this burgeoning market.
Analytiqa''s latest research report, "Western European Logistics 2007" predicts that logistics spend in Western Europe markets is set to grow by more than 20 per cent, with Spanish markets leading the way.
Read the full details of report from here @ Outsourcing Pharma
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Emilie Reymond, Outsourcing Pharma
14 Mar 2007
European spending on outsourced logistics services in the pharma industry is likely to exceed $2bn (€1.5bn) in 2011 as opportunities arise for 3PL providers who want to grab a chunk of this burgeoning market.
Analytiqa''s latest research report, "Western European Logistics 2007" predicts that logistics spend in Western Europe markets is set to grow by more than 20 per cent, with Spanish markets leading the way.
Read the full details of report from here @ Outsourcing Pharma
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: 3pl-europe, pharma, pharma-europe, pharma-trends, trends
PermaLink - Pharma logistics outsourcing to reach $2bn in 2011 posted by Ecacofonix : 10:55 AM
0 Comments
Movianto doubles 3PL capability at two European sites
Movianto doubles 3PL capability at two sites
By Kirsty Barnes
21 Feb 2007 - Movianto has more than doubled its pharmaceutical storage capacity at two of its European sites with the construction of two new warehouses, in answer to increased demand.
With the newly operational facilities, the third-party logistics (3PL) service provider has extended its pallet capacity in Greenogue, Ireland from 5,000 to 12,000 spaces and in Brno, Czech Republic from 3,000 to 10,500 spaces.
Read the full report from here @ Outsourcing Pharma
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
By Kirsty Barnes
21 Feb 2007 - Movianto has more than doubled its pharmaceutical storage capacity at two of its European sites with the construction of two new warehouses, in answer to increased demand.
With the newly operational facilities, the third-party logistics (3PL) service provider has extended its pallet capacity in Greenogue, Ireland from 5,000 to 12,000 spaces and in Brno, Czech Republic from 3,000 to 10,500 spaces.
Read the full report from here @ Outsourcing Pharma
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: 3pl, 3pl-europe, pharma, pharma-europe
PermaLink - Movianto doubles 3PL capability at two European sites posted by Ecacofonix : 10:52 AM
0 Comments
Pharma sector growth to boost 3PL in Japan
Pharma sector growth to boost 3PL in Japan
By Emilie Reymond, in-Pharma Technologist
28 Feb 2007
The fast-growingJapanese pharmaceutical market is set to boost the third party logistics (3PL) sector as drug makers are expected to increase their reliance on outsourcing for this type of services in the future, a new report said.
According to the research published by market analysts Frost & Sullivan, bio-medical companies have been expanding their businesses rapidly in the country and this is opening huge opportunities for 3PL providers.
Read the full report from in-Pharma Technologist
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
By Emilie Reymond, in-Pharma Technologist
28 Feb 2007
The fast-growingJapanese pharmaceutical market is set to boost the third party logistics (3PL) sector as drug makers are expected to increase their reliance on outsourcing for this type of services in the future, a new report said.
According to the research published by market analysts Frost & Sullivan, bio-medical companies have been expanding their businesses rapidly in the country and this is opening huge opportunities for 3PL providers.
Read the full report from in-Pharma Technologist
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: 3pl, 3pl-asia, 3pl-japan, japan, pharma, pharma-asia, pharma-japan
Accellos Kicks Off Series of User Conferences for WMS, 3PL, TMS and Mobile Resource Management Customers
Accellos Kicks Off Series of User Conferences for WMS, 3PL, TMS and Mobile Resource Management Customers
21 Mar 2007
Accellos, Inc., a global provider of warehouse, 3PL, logistics, transportation and mobile resource management solutions kicks off the first of a multi-city conference series beginning today in Toronto. The conference, Visions 2007, will be held in five locations between March 20 and May 17. Visions 2007 is designed to bring together users of the company's Accellos WMS Powered by Radio Beacon warehouse management solution, Accellos Enterprise 3PL third party logistics solution, Accellos TMS Powered by Freight Logix transportation management solution and Accellos Real Dispatch mobile resource management solution.
Read the full report of the schedule and venues from MoreRFID
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
21 Mar 2007
Accellos, Inc., a global provider of warehouse, 3PL, logistics, transportation and mobile resource management solutions kicks off the first of a multi-city conference series beginning today in Toronto. The conference, Visions 2007, will be held in five locations between March 20 and May 17. Visions 2007 is designed to bring together users of the company's Accellos WMS Powered by Radio Beacon warehouse management solution, Accellos Enterprise 3PL third party logistics solution, Accellos TMS Powered by Freight Logix transportation management solution and Accellos Real Dispatch mobile resource management solution.
Read the full report of the schedule and venues from MoreRFID
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: 3pl, 3pl-usa, logistics-usa
PermaLink - Accellos Kicks Off Series of User Conferences for WMS, 3PL, TMS and Mobile Resource Management Customers posted by Ecacofonix : 10:41 AM
0 Comments
New Report Shows Russia Will Become the Third Largest Outsourcing Destination for The ICT Industry by 2010
New Report Shows Russia Will Become the Third Largest Outsourcing Destination for The ICT Industry by 2010
March 13, 2007, Press Release by Research and Markets
DUBLIN, Ireland--(BUSINESS WIRE)--Research and Markets (http://www.researchandmarkets.com/reports/c52025) has announced the addition of Frost & Sullivan’s new report "Social and Infrastructure & Labor Analysis for the Russian Information and Communication Technologies Industry" to their offering.
Research Overview
The global information and communications technology (ICT) industry has provided the supporting infrastructure for economic growth across the world in the last decade. Despite the setbacks following the failure of dot com enterprises, the ICT industry continues to show enormous growth potential. ICT is a vital component of the infrastructural support needed for the development of any economy. Global trends in telecommunications indicate a shift toward open access, creation of a healthy competitive environment, and a consequent drop in prices. Although companies are likely to continue outsourcing IT services mainly to India, they are also expected to increasingly witness lucrative bids from Russia, the Philippines, Ireland, Israel, and China.
ICT spending is likely to grow impressively, with emerging markets in eastern Europe and Asia Pacific leading the way. Shares of IT and telecommunications sectors are almost equally important in the total ICT spending, with governments and businesses accounting for more than three quarters of the spending. The growing affluence of the population and the globalization of enterprises also improve ICT consumption. It is vital for ICT enterprises to have a high-performance networking infrastructure, as their enterprise applications and operations depend on it.
Russia has been the biggest spender on IT among the central and eastern European (CEE) countries and its spending has been higher than the global average since 2002. This industry’s growth is high and stable, considering it witnessed double-digit growth for the last five years and is poised for further growth until 2010, although consumption trends in telecommunication vary across regions as well as segments.
Russia’s vast human resources and low labor costs hold it in good stead in the ICT industry and have set it on course to becoming the third largest outsourcing destination in the world by 2010. Its competent education system provides its citizens with high levels of skills, excellent training, as well as intensive scientific and engineering expertise. However, the industry is impaired by a shortage of IT specialists but this is set to change, with the present government strongly focusing on the development of the IT industry, since the telecommunications industry is already well covered. Also, a series of high-profile industry reports changed the general perception that the ICT infrastructure in Russia is inadequate by publishing positive articles.
Frost & Sullivan’s Information and Communication Technology Country Industry Forecast service provides vital inputs for evaluating the attractiveness of a country and its ICT industry. Besides enabling decision makers to assess the impact of non-market forces, it also helps in identifying new market opportunities. This service provides a strong base for preparing contingency plans. In addition, investors can assess industry-specific risk factors as well as conduct a more in-depth micro research.
Content Outline:
1. Introduction
1. Country Industry Overview
1. Russian ICT Industry
2. Social Analysis
1. Russian ICT Consumption
1. Demographic Trends and Impact
2. ICT Consumption Trends
3. End User Analysis
3. Infrastructural Analysis
1. Infrastructure Overview
1. General Infrastructure
2. ICT Infrastructure
4. Labor Analysis
1. IT Labor
1. IT Labor Trends
5. Impact Analysis and Growth Opportunities
1. Impact Analysis and Growth Opportunities
1. Impact Analysis
2. Growth Opportunities
For more information visit http://www.researchandmarkets.com/reports/c52025
Contacts
Research and Markets
Laura Wood
Senior Manager
Fax: +353 1 4100 980
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
March 13, 2007, Press Release by Research and Markets
DUBLIN, Ireland--(BUSINESS WIRE)--Research and Markets (http://www.researchandmarkets.com/reports/c52025) has announced the addition of Frost & Sullivan’s new report "Social and Infrastructure & Labor Analysis for the Russian Information and Communication Technologies Industry" to their offering.
Research Overview
The global information and communications technology (ICT) industry has provided the supporting infrastructure for economic growth across the world in the last decade. Despite the setbacks following the failure of dot com enterprises, the ICT industry continues to show enormous growth potential. ICT is a vital component of the infrastructural support needed for the development of any economy. Global trends in telecommunications indicate a shift toward open access, creation of a healthy competitive environment, and a consequent drop in prices. Although companies are likely to continue outsourcing IT services mainly to India, they are also expected to increasingly witness lucrative bids from Russia, the Philippines, Ireland, Israel, and China.
ICT spending is likely to grow impressively, with emerging markets in eastern Europe and Asia Pacific leading the way. Shares of IT and telecommunications sectors are almost equally important in the total ICT spending, with governments and businesses accounting for more than three quarters of the spending. The growing affluence of the population and the globalization of enterprises also improve ICT consumption. It is vital for ICT enterprises to have a high-performance networking infrastructure, as their enterprise applications and operations depend on it.
Russia has been the biggest spender on IT among the central and eastern European (CEE) countries and its spending has been higher than the global average since 2002. This industry’s growth is high and stable, considering it witnessed double-digit growth for the last five years and is poised for further growth until 2010, although consumption trends in telecommunication vary across regions as well as segments.
Russia’s vast human resources and low labor costs hold it in good stead in the ICT industry and have set it on course to becoming the third largest outsourcing destination in the world by 2010. Its competent education system provides its citizens with high levels of skills, excellent training, as well as intensive scientific and engineering expertise. However, the industry is impaired by a shortage of IT specialists but this is set to change, with the present government strongly focusing on the development of the IT industry, since the telecommunications industry is already well covered. Also, a series of high-profile industry reports changed the general perception that the ICT infrastructure in Russia is inadequate by publishing positive articles.
Frost & Sullivan’s Information and Communication Technology Country Industry Forecast service provides vital inputs for evaluating the attractiveness of a country and its ICT industry. Besides enabling decision makers to assess the impact of non-market forces, it also helps in identifying new market opportunities. This service provides a strong base for preparing contingency plans. In addition, investors can assess industry-specific risk factors as well as conduct a more in-depth micro research.
Content Outline:
1. Introduction
1. Country Industry Overview
1. Russian ICT Industry
2. Social Analysis
1. Russian ICT Consumption
1. Demographic Trends and Impact
2. ICT Consumption Trends
3. End User Analysis
3. Infrastructural Analysis
1. Infrastructure Overview
1. General Infrastructure
2. ICT Infrastructure
4. Labor Analysis
1. IT Labor
1. IT Labor Trends
5. Impact Analysis and Growth Opportunities
1. Impact Analysis and Growth Opportunities
1. Impact Analysis
2. Growth Opportunities
For more information visit http://www.researchandmarkets.com/reports/c52025
Contacts
Research and Markets
Laura Wood
Senior Manager
Fax: +353 1 4100 980
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: it-research, it-russia, it-trends, research, russia, trends
PermaLink - New Report Shows Russia Will Become the Third Largest Outsourcing Destination for The ICT Industry by 2010 posted by Ecacofonix : 10:25 AM
0 Comments
South Africa has global outsourcing ambitions
SA has global outsourcing ambitions
March 16, 2007, By Tiisetso Motsoeneng
Johannesburg - South Africa's department of trade and industry on Thursday launched an incentive programme for the business process outsourcing sector in a bid to position the country as a global outsourcing hub.
Key elements of the government's initiatives include marketing, easy entry into South Africa, skills development, simplified administrative procedures and other investment incentives.
Read the full report from here @ Business Report, South Africa
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
March 16, 2007, By Tiisetso Motsoeneng
Johannesburg - South Africa's department of trade and industry on Thursday launched an incentive programme for the business process outsourcing sector in a bid to position the country as a global outsourcing hub.
Key elements of the government's initiatives include marketing, easy entry into South Africa, skills development, simplified administrative procedures and other investment incentives.
Read the full report from here @ Business Report, South Africa
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: africa, south-africa, trends
PermaLink - South Africa has global outsourcing ambitions posted by Ecacofonix : 10:19 AM
0 Comments
HRO Hits Rough Waters, but Most Buyers Are Staying the Course, According to EquaTerra’s HRO Buyer Pulse Survey
HRO Hits Rough Waters, but Most Buyers Are Staying the Course, According to EquaTerra’s HRO Buyer Pulse Survey
March 21, 2007, Press Release from EquaTerra
HOUSTON--(BUSINESS WIRE)--Responses to EquaTerra’s recently completed HR Outsourcing (HRO) Buyer Pulse Survey showed that buyers are only experiencing moderate benefits from their HRO agreements. But while HRO hasn’t borne out to be the panacea some had hoped for, many buyers believe improvements can be made to help them and their service providers still meet their original individual and mutual objectives.
The study was conducted in the second half of 2006. It included an online survey and interviews with more than 50 North American and Western European organizations that had undertaken multi-process HRO, some for over 10 years. The study yielded the following key findings:
Top-ranking benefits sought by HRO buyers: cost reduction, (ranked highest), followed closely by access to external skills and knowledge, process improvements, and ability to internally focus on more strategic activities
Only average success to date: on a one to five scale, with five being “benefits full achieved” and one being “benefits not at all achieved”, most anticipated benefits received rankings of between 2.5 and 3.0
Responsibility for HRO successes and problems: buyers tended to note that they share both success and problem responsibility with service providers, although they more often gave success credit to their own organization and placed blame on their provider
Recompetes, terminations and renewals: 31 percent plan to renew with their current key HRO provider; 31 percent are uncertain of their future course on renewals; 17 percent plan to recompete with similar scope; 10 percent plan to terminate and bring work back in-house; 10 percent plan to recompete with expanded scope; and eight percent of respondents plan to recompete their contract with reduced scope; These percentages signal that even with dissatisfaction, most buyers will continue with some form of HRO
Said Stan Lepeak, EquaTerra’s Managing Director of Research, “The results from this study and other ongoing EquaTerra research clearly shows that both HRO buyers and service providers can take steps to more consistently achieve common HRO goals. For example, they should focus on building realistic business cases with quantifiable and attainable benefits, not overly fixate on unrealistic cost cutting goals that result in poor service levels and unsustainably low or non-existent service provider profits, adequately invest in governance people, process and systems, and learn from their mistakes and experiences and then collaboratively work to restructure deals and relationships as needed.”
As open-ended survey questions enable respondents to anonymously provide positive or negative color commentary, following are a variety of actual survey responses:
What are the greatest achievements HRO has delivered to your organization? 1) "Access to specialized systems that we did not have the justification to build for ourselves”; 2) “Gaining access to knowledge experts and solid/consistent processes (claims management) through external vendors”; and 3) “Move from fixed overhead to variable costs (based on employee numbers)”
What has been your biggest disappointment with your HR outsourcing efforts? 1) “Lack of continuous process improvement as well as innovation from the service provider"; 2) “Limited flexibility with dealing with unique company issues and preferences”; and 3; “Cost containment”
Based on your experiences, do you feel the HRO industry/HRO service providers are mature/experienced enough to meet your HR outsourcing needs and deliver the benefits you seek? 1) ‘I believe that for individual processes, yes. However, I do not feel that the industry has proven that whole house outsourcing has demonstrated the savings and value promised”; 2) “I believe the HRO experience has enough traction to gain lessons learned”; 3) “No – they lack the flexibility and cannot move quickly enough to meet the needs of the business. Additionally, although they handle norms well, they have difficulty dealing with exceptions and providing the required attention”
An analysis of the results of EquaTerra’s HRO Buyer Pulse Survey will be presented during a webcast on April 26 in conjunction with the results from EquaTerra’s regularly scheduled 1Q07 Advisor and Service Provider Pulse Survey. This portion of the webcast will reveal in-the-field insights into ITO and BPO activity during January through March 2007. To register for the webcast, please contact: allison.norman@equaterra.com. A report detailing the survey findings will be available at the end of April 2007 by sending an e-mail to: research@equaterra.com.
EquaTerra’s Pulse Surveys cover a wide range of topics including challenges to deal consummation, the impact of compliance, levels of offshore outsourcing and demand breakdown by process and sub-process, horizontal and vertical industry trends, and demand predictions for the following quarter and half year.
About EquaTerra
EquaTerra advisors help clients achieve sustainable value in their business processes. With an average of more than 20 years of industry experience in over 600 global transformation and outsourcing projects, our advisors offer unmatched industry expertise. EquaTerra has deep functional knowledge in Finance and Accounting, HR, IT, Procurement and other critical business processes with advisors throughout North America, Europe and Asia Pacific. We help clients achieve significant cost savings and process improvement with outsourcing, internal transformation and shared services solutions. For more information on EquaTerra, please contact Lee Ann Moore at +1 713.669.9292, www.equaterra.com
Contacts
For EquaTerra, Houston
Jolie Newman, +1 407-677-8404
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
March 21, 2007, Press Release from EquaTerra
HOUSTON--(BUSINESS WIRE)--Responses to EquaTerra’s recently completed HR Outsourcing (HRO) Buyer Pulse Survey showed that buyers are only experiencing moderate benefits from their HRO agreements. But while HRO hasn’t borne out to be the panacea some had hoped for, many buyers believe improvements can be made to help them and their service providers still meet their original individual and mutual objectives.
The study was conducted in the second half of 2006. It included an online survey and interviews with more than 50 North American and Western European organizations that had undertaken multi-process HRO, some for over 10 years. The study yielded the following key findings:
Top-ranking benefits sought by HRO buyers: cost reduction, (ranked highest), followed closely by access to external skills and knowledge, process improvements, and ability to internally focus on more strategic activities
Only average success to date: on a one to five scale, with five being “benefits full achieved” and one being “benefits not at all achieved”, most anticipated benefits received rankings of between 2.5 and 3.0
Responsibility for HRO successes and problems: buyers tended to note that they share both success and problem responsibility with service providers, although they more often gave success credit to their own organization and placed blame on their provider
Recompetes, terminations and renewals: 31 percent plan to renew with their current key HRO provider; 31 percent are uncertain of their future course on renewals; 17 percent plan to recompete with similar scope; 10 percent plan to terminate and bring work back in-house; 10 percent plan to recompete with expanded scope; and eight percent of respondents plan to recompete their contract with reduced scope; These percentages signal that even with dissatisfaction, most buyers will continue with some form of HRO
Said Stan Lepeak, EquaTerra’s Managing Director of Research, “The results from this study and other ongoing EquaTerra research clearly shows that both HRO buyers and service providers can take steps to more consistently achieve common HRO goals. For example, they should focus on building realistic business cases with quantifiable and attainable benefits, not overly fixate on unrealistic cost cutting goals that result in poor service levels and unsustainably low or non-existent service provider profits, adequately invest in governance people, process and systems, and learn from their mistakes and experiences and then collaboratively work to restructure deals and relationships as needed.”
As open-ended survey questions enable respondents to anonymously provide positive or negative color commentary, following are a variety of actual survey responses:
What are the greatest achievements HRO has delivered to your organization? 1) "Access to specialized systems that we did not have the justification to build for ourselves”; 2) “Gaining access to knowledge experts and solid/consistent processes (claims management) through external vendors”; and 3) “Move from fixed overhead to variable costs (based on employee numbers)”
What has been your biggest disappointment with your HR outsourcing efforts? 1) “Lack of continuous process improvement as well as innovation from the service provider"; 2) “Limited flexibility with dealing with unique company issues and preferences”; and 3; “Cost containment”
Based on your experiences, do you feel the HRO industry/HRO service providers are mature/experienced enough to meet your HR outsourcing needs and deliver the benefits you seek? 1) ‘I believe that for individual processes, yes. However, I do not feel that the industry has proven that whole house outsourcing has demonstrated the savings and value promised”; 2) “I believe the HRO experience has enough traction to gain lessons learned”; 3) “No – they lack the flexibility and cannot move quickly enough to meet the needs of the business. Additionally, although they handle norms well, they have difficulty dealing with exceptions and providing the required attention”
An analysis of the results of EquaTerra’s HRO Buyer Pulse Survey will be presented during a webcast on April 26 in conjunction with the results from EquaTerra’s regularly scheduled 1Q07 Advisor and Service Provider Pulse Survey. This portion of the webcast will reveal in-the-field insights into ITO and BPO activity during January through March 2007. To register for the webcast, please contact: allison.norman@equaterra.com. A report detailing the survey findings will be available at the end of April 2007 by sending an e-mail to: research@equaterra.com.
EquaTerra’s Pulse Surveys cover a wide range of topics including challenges to deal consummation, the impact of compliance, levels of offshore outsourcing and demand breakdown by process and sub-process, horizontal and vertical industry trends, and demand predictions for the following quarter and half year.
About EquaTerra
EquaTerra advisors help clients achieve sustainable value in their business processes. With an average of more than 20 years of industry experience in over 600 global transformation and outsourcing projects, our advisors offer unmatched industry expertise. EquaTerra has deep functional knowledge in Finance and Accounting, HR, IT, Procurement and other critical business processes with advisors throughout North America, Europe and Asia Pacific. We help clients achieve significant cost savings and process improvement with outsourcing, internal transformation and shared services solutions. For more information on EquaTerra, please contact Lee Ann Moore at +1 713.669.9292, www.equaterra.com
Contacts
For EquaTerra, Houston
Jolie Newman, +1 407-677-8404
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: hr, hr-europe, hr-north-america, hr-usa, surveys
PermaLink - HRO Hits Rough Waters, but Most Buyers Are Staying the Course, According to EquaTerra’s HRO Buyer Pulse Survey posted by Ecacofonix : 10:13 AM
0 Comments
India is a fantastic centre for finance and accounting
“India is a fantastic centre for finance and accounting”
David Leigh, Commercial & Strategy Director, Xansa spoke to Dominic K of Express Computers (India) on the developments in the Indian BPO market particularly in non voice processes for finance, accounting and payroll. Read the details of the interview from this report @ Express Computers
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
David Leigh, Commercial & Strategy Director, Xansa spoke to Dominic K of Express Computers (India) on the developments in the Indian BPO market particularly in non voice processes for finance, accounting and payroll. Read the details of the interview from this report @ Express Computers
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: accounting, accounting-india, accounting-usa, finance, finance-india
PermaLink - India is a fantastic centre for finance and accounting posted by Ecacofonix : 10:11 AM
0 Comments
Accounting Shortage Increases Outsourcing
Accounting Shortage Increases Outsourcing
AccountingWEB.com - March 14, 2007 - Today’s shortage of skilled accounting staff may be widening the need for outsourcing, reports the Ohio Society of CPAs Corporate Focus.
Cutting costs is cited as the primary reason for finance and accounting outsourcing, according to 42 percent of those surveyed by FAO Research Inc. Lack of internal accounting and finance staff followed with 33 percent.
Read the full news report from here @ Accounting Web
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
AccountingWEB.com - March 14, 2007 - Today’s shortage of skilled accounting staff may be widening the need for outsourcing, reports the Ohio Society of CPAs Corporate Focus.
Cutting costs is cited as the primary reason for finance and accounting outsourcing, according to 42 percent of those surveyed by FAO Research Inc. Lack of internal accounting and finance staff followed with 33 percent.
Read the full news report from here @ Accounting Web
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: accounting, accounting-usa
Accenture And Texas Terminate Troubled Outsourcing Contract
Accenture And Texas Terminate Troubled Outsourcing Contract
March 17, 2007, by Paul McDougall, InformationWeek
Accenture and the state of Texas have agreed to cancel a troubled contract under which Accenture was to operate and maintain the state’s welfare enrollment system.
In the context of this termination of contract, Accenture said it will work to ensure that the hand off of the state’s welfare enrollment system is done smoothly
Read the full report from Global Services
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
March 17, 2007, by Paul McDougall, InformationWeek
Accenture and the state of Texas have agreed to cancel a troubled contract under which Accenture was to operate and maintain the state’s welfare enrollment system.
In the context of this termination of contract, Accenture said it will work to ensure that the hand off of the state’s welfare enrollment system is done smoothly
Read the full report from Global Services
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: accenture, government-usa, problems
PermaLink - Accenture And Texas Terminate Troubled Outsourcing Contract posted by Ecacofonix : 9:58 AM
0 Comments
Accenture clings on to UK HMRC Outsourcing ties
Accenture clings on to UK HMRC ties
Nicholas Neveling, Accountancy Age, 20 Mar 2007
HM Revenue & Customs keeps Accenture ties despite £14m pay-off
The UK government is tied in to using Accenture as a major outsourcing partner for tax & national insurance systems more than two years after the company was paid £14m as part of ending its contract to run national insurance systems.
Read the full report from the Financial Director, UK
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Nicholas Neveling, Accountancy Age, 20 Mar 2007
HM Revenue & Customs keeps Accenture ties despite £14m pay-off
The UK government is tied in to using Accenture as a major outsourcing partner for tax & national insurance systems more than two years after the company was paid £14m as part of ending its contract to run national insurance systems.
Read the full report from the Financial Director, UK
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: accenture, accounting-europe, accounting-uk, government, government-europe, government-uk, insurance-uk
PermaLink - Accenture clings on to UK HMRC Outsourcing ties posted by Ecacofonix : 9:40 AM
0 Comments
Accenture wins $57 million U.S. Navy contract for material readiness and logistics support
Accenture wins $57 million U.S. Navy contract for material readiness and logistics support
RESTON, Va., 21 March 2007
Accenture has been awarded a contract worth up to $57.52 million by the U.S. Department of the Navy to provide business transformation services and military preparedness support.
The contract was awarded by the Navy's Fleet & Industrial Supply Center. Accenture will provide management support to the Director of Material Readiness and Logistics (OPNAV N4) in facilitating business transformation initiatives for the Navy enterprise.
Read the full report here @ Military & Aerospace Electronics
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
RESTON, Va., 21 March 2007
Accenture has been awarded a contract worth up to $57.52 million by the U.S. Department of the Navy to provide business transformation services and military preparedness support.
The contract was awarded by the Navy's Fleet & Industrial Supply Center. Accenture will provide management support to the Director of Material Readiness and Logistics (OPNAV N4) in facilitating business transformation initiatives for the Navy enterprise.
Read the full report here @ Military & Aerospace Electronics
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: accenture, business-transformation-outsourcing, defense, logistics, logistics-usa, usa
PermaLink - Accenture wins $57 million U.S. Navy contract for material readiness and logistics support posted by Ecacofonix : 9:33 AM
0 Comments
Friday, March 16, 2007
Outsourcing woes for India
Outsourcing woes for India
March 3, 2007 posted by indiatime
British banking giant Lloyds TSB is pulling out of India’s call centers, giving in to customer demands. Over 400,000 customers had signed a petition complaining they were unhappy with the level of customer service from the Indian call centeres, says this post.
Read the full blog post @ India Time to get more inputs on the perceptions that Indian outsourcing industry (esp call centers) have outside India.
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
March 3, 2007 posted by indiatime
British banking giant Lloyds TSB is pulling out of India’s call centers, giving in to customer demands. Over 400,000 customers had signed a petition complaining they were unhappy with the level of customer service from the Indian call centeres, says this post.
Read the full blog post @ India Time to get more inputs on the perceptions that Indian outsourcing industry (esp call centers) have outside India.
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: call-centres, call-centres-india, english, language, language-india, problems, problems-india
India’s Outsourcing Problems - Costs, Talent, Ethics?
India’s Outsourcing Problems - Costs, Talent, Ethics?
Of late, there are problems with India's outsourcing, quotes this article "engineers skip projects after only a few months and salaries are rising by 14% per year..."
Ansd it goes on to say, "...to develop the Eurofreelancer.com website...we scoured approximately 8 different IT outsourcing companies in India,, China, Belarus and the UK. Although the labour costs in India were far lower than those in the other three countries, when browsing portfolios and taking into account experience, we noticed a distinct lack of expertise and trend-awareness. In the end we settled for a company in Belarus, a country that has a high population of extremely talented IT personnel...strong work ethic and little to no language barriers."
This is trend that is being seen more and more...companies keen to explore alternative locations, outside of India. This is getting particularly important for those people who are looking at outsourcing small-sized projects...
Read more on the author's views from the Dec 2006 blog post at Euro Freelancer
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Of late, there are problems with India's outsourcing, quotes this article "engineers skip projects after only a few months and salaries are rising by 14% per year..."
Ansd it goes on to say, "...to develop the Eurofreelancer.com website...we scoured approximately 8 different IT outsourcing companies in India,, China, Belarus and the UK. Although the labour costs in India were far lower than those in the other three countries, when browsing portfolios and taking into account experience, we noticed a distinct lack of expertise and trend-awareness. In the end we settled for a company in Belarus, a country that has a high population of extremely talented IT personnel...strong work ethic and little to no language barriers."
This is trend that is being seen more and more...companies keen to explore alternative locations, outside of India. This is getting particularly important for those people who are looking at outsourcing small-sized projects...
Read more on the author's views from the Dec 2006 blog post at Euro Freelancer
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: alternative-destinations, europe, problems, problems-india, software, software-india
PermaLink - India’s Outsourcing Problems - Costs, Talent, Ethics? posted by Ecacofonix : 1:39 AM
0 Comments
Game programming: India outsourcing postmortem
Game programming: India outsourcing postmortem
In this post, Rakkar details the problems he faced trying to hire a few programmers to do his game programming from India. In a way, he is trying to tell the lessons he learnt and how not to outsource such projects. Useful post.
Found this post via this Unobscured View blog post
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
In this post, Rakkar details the problems he faced trying to hire a few programmers to do his game programming from India. In a way, he is trying to tell the lessons he learnt and how not to outsource such projects. Useful post.
Found this post via this Unobscured View blog post
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: offshore, problems, problems-india, software
PermaLink - Game programming: India outsourcing postmortem posted by Ecacofonix : 1:33 AM
0 Comments
India Outsourcing and Security Concerns
India Outsourcing and Security Issues
In an effort to better protect the millions of outsourced consumer and business records that find their way to its shores each year, India has begun training law enforcement personnel to identify and catch cybercriminals, says this blog post at Jim Stroud
Read more from this post on how Indian officials try to make the country more secure for outsourcing businessews
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
In an effort to better protect the millions of outsourced consumer and business records that find their way to its shores each year, India has begun training law enforcement personnel to identify and catch cybercriminals, says this blog post at Jim Stroud
Read more from this post on how Indian officials try to make the country more secure for outsourcing businessews
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: india, india-security, offshore, security
Peter Allen of TPI on productivity in outsourcing
TPI's Peter Allen on productivity in outsourcing
Peter talks about productivity in software, with special emphasis on productivity in software outsourcing, in this blog post. Here's what he has to say, "Much of the India-based outsourcing industry has taken flight on the wings of lower-cost labor, not necessarily more-productive labor, though leaders of the many India-based service providers are now talking about the need to increase productivity. Some have introduced management process discipline to sell their services...These same management disciplines have rarely been adopted in the U.S. because, generally, they drive up the cost of the project."
Read more from this interesting post of Peter's @ The Corporate Dealmaker Blog
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Peter talks about productivity in software, with special emphasis on productivity in software outsourcing, in this blog post. Here's what he has to say, "Much of the India-based outsourcing industry has taken flight on the wings of lower-cost labor, not necessarily more-productive labor, though leaders of the many India-based service providers are now talking about the need to increase productivity. Some have introduced management process discipline to sell their services...These same management disciplines have rarely been adopted in the U.S. because, generally, they drive up the cost of the project."
Read more from this interesting post of Peter's @ The Corporate Dealmaker Blog
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: productivity, software
PermaLink - Peter Allen of TPI on productivity in outsourcing posted by Ecacofonix : 1:20 AM
0 Comments
Hilarious Video Posting on Offshore Outsourcing to India
Hilarious Video Posting on Offshoring to India
Outsourcing to offshore locations might be serious business for the companies involved, and a pain in the neck for those who are losing their jobs, but it could also do with some fun, can't it?
I came across a hilarious video on outsourcing to India. Highly exaggerated of course, but really funny. You have an American lady calling a security support center because she thinks some one had broken into her house, only to have a lady in India - who is also simulataneously handling calls for a pizza company, Dell, Air Canada and an escort service - absolutely frustrate her.
Watch the video here @ Eclecticity
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Outsourcing to offshore locations might be serious business for the companies involved, and a pain in the neck for those who are losing their jobs, but it could also do with some fun, can't it?
I came across a hilarious video on outsourcing to India. Highly exaggerated of course, but really funny. You have an American lady calling a security support center because she thinks some one had broken into her house, only to have a lady in India - who is also simulataneously handling calls for a pizza company, Dell, Air Canada and an escort service - absolutely frustrate her.
Watch the video here @ Eclecticity
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: humour, india, offshore, video
PermaLink - Hilarious Video Posting on Offshore Outsourcing to India posted by Ecacofonix : 12:33 AM
0 Comments
Thursday, March 15, 2007
Negative Attitude Towards Outsourcing Still Exists
Negative Attitude Towards Outsourcing Still Exists
Carol Kendrick @ Outsourcing Blog, March 15, 2007
The negative perceptions regarding the outsourcing issue still exists despite the fact that many companies are pursuing this business strategy, says Carol and gives the example of recent protests in the case of Boston Globe planning to outsource some functions to India.
Read more from his post here
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Carol Kendrick @ Outsourcing Blog, March 15, 2007
The negative perceptions regarding the outsourcing issue still exists despite the fact that many companies are pursuing this business strategy, says Carol and gives the example of recent protests in the case of Boston Globe planning to outsource some functions to India.
Read more from his post here
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: opposition, problems, usa
PermaLink - Negative Attitude Towards Outsourcing Still Exists posted by Ecacofonix : 12:58 PM
0 Comments
Tuesday, March 13, 2007
India's Infosys looking for acquisitions of mid-size European BPO firms - report
India's Infosys looking for acquisitions of mid-size European BPO firms - report
02.14.07, AFX News Limited, Via Forbes
BOMBAY (XFN-ASIA) - Infosys Technologies Ltd is scouting for acquisitions of mid-sized business process outsourcing (BPO) companies in Europe, the Economic Times reported.
It said the company is looking at deals valued at around 100 mln usd.
Read the full report from Forbes here
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
02.14.07, AFX News Limited, Via Forbes
BOMBAY (XFN-ASIA) - Infosys Technologies Ltd is scouting for acquisitions of mid-sized business process outsourcing (BPO) companies in Europe, the Economic Times reported.
It said the company is looking at deals valued at around 100 mln usd.
Read the full report from Forbes here
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: acquisitions, acquisitions-europe, acquisitions-india, infosys
PermaLink - India's Infosys looking for acquisitions of mid-size European BPO firms - report posted by Ecacofonix : 3:30 AM
0 Comments
T&E Expense Reporting: an Arduous Process Begging for Automation
T&E Expense Reporting: an Arduous Process Begging for Automation
Aberdeen Group Study Press Release
New Aberdeen Study Finds a $1 Million Savings Opportunity for Expense Reporting
BOSTON, MA -- (MARKET WIRE) -- March 06, 2007 -- T&E (travel and entertainment) expense reporting and management is a complex process that, when manually managed with paper-based systems, is fraught with extraordinary compliance risk and inflated processing costs. Unfortunately, lack of automation in managing one of the largest categories of controllable enterprise spend is the norm, leaving most enterprises with inefficient processes that offer little visibility into overall T&E spend and no mechanism to ensure policy compliance. Material was revealed in a new study by Aberdeen, a Harte-Hanks Company (NYSE: HHS).
Several factors are increasing the focus on expense management for the 377 enterprises that participated in this study, including:
-- Compliance focus: The need to reduce current risk levels posed by non-
compliance with internal policies and external government regulations
-- Cost reduction: The competitive pressure to reduce processing,
administrative and auditing costs associated with expense reports
-- Employee productivity: The organizational pressure to improve employee
productivity and satisfaction
The top strategic action planned by almost 70% of respondents in this study is the adoption/improvement of technology to automate expense management processes.
Enterprises are looking to automate the "back-end" of expense management. Among others, accounts payable personnel expressed concerns with manual methods -- lengthy reimbursement cycles, losses due to fraud, non-compliance to regulatory requirement and travel policies, and poor visibility into spending data.
-- Processing costs: while enterprises using fully automated processes
have an average cost of $15 per expense report, costs for those using
manual systems is more than double ($31 per expense report). A company
processing 5,000 expense reports a month can save approximately $16 per
report on processing costs. The result is a savings of $960,000 in one
year.
-- Approximately 70% of Best in Class enterprises are using one of the
four automated methods for expense management (i.e., end-to-end solution,
ERP provider, expense management software or outsourcing), compared to only
42% for all other enterprises.
Additionally, respondents showed significant interest in using certain features that expense management systems provide, such as: on-demand access, hotel e-folio data integration, ability to use mobile devices, and receipt fax imaging.
For a complimentary copy of this report, made available with support from American Express, IBM, Infor, InterplX and Spendvision, please visit: http://www.aberdeen.com/link/sponsor.asp?cid=3903
About Aberdeen Group, a Harte-Hanks Company
Aberdeen is a leading provider of fact-based research and market intelligence that delivers demonstrable results. Having benchmarked more than 30,000 companies in the past two years, Aberdeen is uniquely positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen™ for insights that drive decisions.
As a Harte-Hanks Company, Aberdeen plays a key role of putting content in context for the global direct and targeted marketing company. Aberdeen's analytical and independent view of the "customer optimization" process of Harte-Hanks (Information - Opportunity - Insight - Engagement - Interaction) extends the client value and accentuates the strategic role Harte-Hanks brings to the market. For additional information, visit Aberdeen http://www.aberdeen.com or call (617) 723-7890, or to learn more about Harte-Hanks, call (800) 456-9748 or go to
http://www.harte-hanks.com.
Media Contact:
Vishal Patel
Aberdeen Harte-Hanks
(627)854-5245
vishal.patel@aberdeen.com
SOURCE: Aberdeen Group, a Harte-Hanks Company
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Aberdeen Group Study Press Release
New Aberdeen Study Finds a $1 Million Savings Opportunity for Expense Reporting
BOSTON, MA -- (MARKET WIRE) -- March 06, 2007 -- T&E (travel and entertainment) expense reporting and management is a complex process that, when manually managed with paper-based systems, is fraught with extraordinary compliance risk and inflated processing costs. Unfortunately, lack of automation in managing one of the largest categories of controllable enterprise spend is the norm, leaving most enterprises with inefficient processes that offer little visibility into overall T&E spend and no mechanism to ensure policy compliance. Material was revealed in a new study by Aberdeen, a Harte-Hanks Company (NYSE: HHS).
Several factors are increasing the focus on expense management for the 377 enterprises that participated in this study, including:
-- Compliance focus: The need to reduce current risk levels posed by non-
compliance with internal policies and external government regulations
-- Cost reduction: The competitive pressure to reduce processing,
administrative and auditing costs associated with expense reports
-- Employee productivity: The organizational pressure to improve employee
productivity and satisfaction
The top strategic action planned by almost 70% of respondents in this study is the adoption/improvement of technology to automate expense management processes.
Enterprises are looking to automate the "back-end" of expense management. Among others, accounts payable personnel expressed concerns with manual methods -- lengthy reimbursement cycles, losses due to fraud, non-compliance to regulatory requirement and travel policies, and poor visibility into spending data.
-- Processing costs: while enterprises using fully automated processes
have an average cost of $15 per expense report, costs for those using
manual systems is more than double ($31 per expense report). A company
processing 5,000 expense reports a month can save approximately $16 per
report on processing costs. The result is a savings of $960,000 in one
year.
-- Approximately 70% of Best in Class enterprises are using one of the
four automated methods for expense management (i.e., end-to-end solution,
ERP provider, expense management software or outsourcing), compared to only
42% for all other enterprises.
Additionally, respondents showed significant interest in using certain features that expense management systems provide, such as: on-demand access, hotel e-folio data integration, ability to use mobile devices, and receipt fax imaging.
For a complimentary copy of this report, made available with support from American Express, IBM, Infor, InterplX and Spendvision, please visit: http://www.aberdeen.com/link/sponsor.asp?cid=3903
About Aberdeen Group, a Harte-Hanks Company
Aberdeen is a leading provider of fact-based research and market intelligence that delivers demonstrable results. Having benchmarked more than 30,000 companies in the past two years, Aberdeen is uniquely positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen™ for insights that drive decisions.
As a Harte-Hanks Company, Aberdeen plays a key role of putting content in context for the global direct and targeted marketing company. Aberdeen's analytical and independent view of the "customer optimization" process of Harte-Hanks (Information - Opportunity - Insight - Engagement - Interaction) extends the client value and accentuates the strategic role Harte-Hanks brings to the market. For additional information, visit Aberdeen http://www.aberdeen.com or call (617) 723-7890, or to learn more about Harte-Hanks, call (800) 456-9748 or go to
http://www.harte-hanks.com.
Media Contact:
Vishal Patel
Aberdeen Harte-Hanks
(627)854-5245
vishal.patel@aberdeen.com
SOURCE: Aberdeen Group, a Harte-Hanks Company
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: accounting, compliance-finance, finance, it-finance
PermaLink - T&E Expense Reporting: an Arduous Process Begging for Automation posted by Ecacofonix : 3:21 AM
0 Comments
Success Strategies for Global Sourcing
Success Strategies for Global Sourcing
Key takeaways from Global Services second annual conference, held in New York on Jan. 31st
by Easwaradas Nair Global Services
February 28, 2007
The panelists shared their learning from business-transformation projects. At the most granular level comes the business process. A clear design of the business process as the first step would not ever hurt, the panelists were unanimous. In Wellpoint’s case where they had to unify multiple health plans and administer it from one system, a clear business-process design was critical. Whereas in McGraw Hill’s case, the business processes in print and electronic media had to supplement and complement each other.
Read the entire report here at Global Services
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Key takeaways from Global Services second annual conference, held in New York on Jan. 31st
by Easwaradas Nair Global Services
February 28, 2007
The panelists shared their learning from business-transformation projects. At the most granular level comes the business process. A clear design of the business process as the first step would not ever hurt, the panelists were unanimous. In Wellpoint’s case where they had to unify multiple health plans and administer it from one system, a clear business-process design was critical. Whereas in McGraw Hill’s case, the business processes in print and electronic media had to supplement and complement each other.
Read the entire report here at Global Services
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: business-transformation-outsourcing, case-studies, events, strategies
Failed outsourcing deals blamed on people issues
Failed outsourcing deals blamed on people issues
A recent report says SLAs, hardware and software have little to do with it
By Sandra Rossi, Sydney
Successful outsourcing isn’t about tight contracts and meeting Service Level Agreements (SLAs). Rather, it is strictly a people-oriented business and is based on relationships between provider and customer, according to the first global outsourcing survey to be undertaken by KPMG.
Read more from this news report @ Computer World, New Zealand
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
A recent report says SLAs, hardware and software have little to do with it
By Sandra Rossi, Sydney
Successful outsourcing isn’t about tight contracts and meeting Service Level Agreements (SLAs). Rather, it is strictly a people-oriented business and is based on relationships between provider and customer, according to the first global outsourcing survey to be undertaken by KPMG.
Read more from this news report @ Computer World, New Zealand
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: australia, contractual-terms, problems, sla, surveys
PermaLink - Failed outsourcing deals blamed on people issues posted by Ecacofonix : 3:09 AM
0 Comments
Outsourcing Benefits Made Accessible to Mid-Market Lenders
Outsourcing Benefits Made Accessible to Mid-Market Lenders
NDS Infoserv & TPG The Performance Group ® Announce BPO solution enabling small and mid-sized companies to slash costs and improve business performance without the typical risks.
February 15, 2007
CONCORD, N.H.--(BUSINESS WIRE)--NDS InfoServ (NDS) a global provider of IT and BPO services has teamed with TPG The Performance Group ® (TPG), a management consulting firm, specialists in the mortgage banking industry, to enable mid-sized mortgage lenders to adopt business process outsourcing (BPO) services that are affordable, rapidly implemented, and proven to enhance competitive advantage.
Read the full press release from here @ Business Wire
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
NDS Infoserv & TPG The Performance Group ® Announce BPO solution enabling small and mid-sized companies to slash costs and improve business performance without the typical risks.
February 15, 2007
CONCORD, N.H.--(BUSINESS WIRE)--NDS InfoServ (NDS) a global provider of IT and BPO services has teamed with TPG The Performance Group ® (TPG), a management consulting firm, specialists in the mortgage banking industry, to enable mid-sized mortgage lenders to adopt business process outsourcing (BPO) services that are affordable, rapidly implemented, and proven to enhance competitive advantage.
Read the full press release from here @ Business Wire
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: accounts-payable, banks, finance-usa, mortgages
PermaLink - Outsourcing Benefits Made Accessible to Mid-Market Lenders posted by Ecacofonix : 3:06 AM
0 Comments
India seen as hot spot for Finance & Accounting Outsourcing
India seen as hot spot for Finance & Accounting Outsourcing
Times News Network, Feb 17, 2007
NEW DELHI: India, along with Sri Lanka, China and the UK, is emerging as a hotspot for finance and accounting outsourcing (FAO) activities, according to a latest report by investment and advisory firm, Tholons. “Mumbai, Delhi, Philippines, Sri Lanka, Central Europe, Latin America, UK, Singapore, Shanghai and Toronto will be the preferred destinations for FAO,” the report by Tholons said.
Read the full news report here
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Times News Network, Feb 17, 2007
NEW DELHI: India, along with Sri Lanka, China and the UK, is emerging as a hotspot for finance and accounting outsourcing (FAO) activities, according to a latest report by investment and advisory firm, Tholons. “Mumbai, Delhi, Philippines, Sri Lanka, Central Europe, Latin America, UK, Singapore, Shanghai and Toronto will be the preferred destinations for FAO,” the report by Tholons said.
Read the full news report here
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: accounting-india, accounting-uk, china, india, sri-lanka
PermaLink - India seen as hot spot for Finance & Accounting Outsourcing posted by Ecacofonix : 2:46 AM
0 Comments
More Companies Use Offshore Shared Services to Standardize Business Processes
Alsbridge Report: More Companies Use Offshore Shared Services to Standardize Business Processes
Cost Savings Not Main Focus
DALLAS, March 12 PRNewswire — A new report released today by Alsbridge finds that offshore shared service centers represent a significant force in the movement to transform the business operations of companies into standardized processes.
Read the full report from here @ Digital 50
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Cost Savings Not Main Focus
DALLAS, March 12 PRNewswire — A new report released today by Alsbridge finds that offshore shared service centers represent a significant force in the movement to transform the business operations of companies into standardized processes.
Read the full report from here @ Digital 50
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: finance, hr, offshore, procurement, shared-services, standardisation
PermaLink - More Companies Use Offshore Shared Services to Standardize Business Processes posted by Ecacofonix : 2:41 AM
0 Comments
LeanLogistics On-Demand TMS(R) New Functionality for Supplier Inbound Management
LeanLogistics On-Demand TMS(R) Provides New Functionality for Supplier Inbound Management
Buyers Gain Control Over Shipments With Supplier Inbound Management
By: PR Newswire, Mar. 12, 2007
Press release
HOLLAND, Mich., March 12 /PRNewswire/ -- LeanLogistics, the leading provider of Web-native Transportation Management Systems (TMS), announces general availability of the latest release, Revision 4.6, of the flagship LeanLogistics software, On-Demand TMS(R), which adds significant new Supplier Inbound Management functionality. Supplier Inbound Management allows LeanLogistics customers to actively manage their inbound shipment process from Purchase Order (PO) creation through proof-of-delivery. They collaborate with their Suppliers and Carriers to implement the Ready-to-Ship process.
Read more from here @ Sys Con
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Buyers Gain Control Over Shipments With Supplier Inbound Management
By: PR Newswire, Mar. 12, 2007
Press release
HOLLAND, Mich., March 12 /PRNewswire/ -- LeanLogistics, the leading provider of Web-native Transportation Management Systems (TMS), announces general availability of the latest release, Revision 4.6, of the flagship LeanLogistics software, On-Demand TMS(R), which adds significant new Supplier Inbound Management functionality. Supplier Inbound Management allows LeanLogistics customers to actively manage their inbound shipment process from Purchase Order (PO) creation through proof-of-delivery. They collaborate with their Suppliers and Carriers to implement the Ready-to-Ship process.
Read more from here @ Sys Con
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: it-logistics, it-transportation, logistics, supply-chain
PermaLink - LeanLogistics On-Demand TMS(R) New Functionality for Supplier Inbound Management posted by Ecacofonix : 2:23 AM
0 Comments
PowerTrack and Schneider Logistics Discuss State of Transportation at 7th Annual Financial Supply Chain Conference
U.S. Bank PowerTrack and Schneider Logistics Discuss State of Transportation at 7th Annual Financial Supply Chain Conference U.S. Bank Financial Supply Chain Conference
Minneapolis -
Press release
MINNEAPOLIS -- PowerTrack, the payment outsourcing solution from U.S. Bank, will join forces with Schneider Logistics, Inc., an international lead logistics provider and part of the Schneider National enterprise, to host a “State of the Transportation Industry” forum at the upcoming U.S. Bank Financial Supply Chain Conference March 20-22 in Dallas.
Read more from this full news release @ dBusiness News
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Minneapolis -
Press release
MINNEAPOLIS -- PowerTrack, the payment outsourcing solution from U.S. Bank, will join forces with Schneider Logistics, Inc., an international lead logistics provider and part of the Schneider National enterprise, to host a “State of the Transportation Industry” forum at the upcoming U.S. Bank Financial Supply Chain Conference March 20-22 in Dallas.
Read more from this full news release @ dBusiness News
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: 3pl, 3pl-europe, 3pl-usa, logistics
PermaLink - PowerTrack and Schneider Logistics Discuss State of Transportation at 7th Annual Financial Supply Chain Conference posted by Ecacofonix : 2:11 AM
0 Comments
Sunday, March 11, 2007
Credit Suisse to shift Swiss IT jobs offshore - report
Credit Suisse to shift Swiss IT jobs offshore - report
Investment bank Credit Suisse is looking to outsource over half of the 5000 IT jobs at its operations in Switzerland to cheaper offshore centres, according to press reports.
According to a report by Swiss Sunday newspaper SonntagsZeitung the bank is planning to offshore 50-70% of IT jobs in Switzerland under plans to SFr2.5 billion in cost savings.
Read more from here, at Finextra
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Investment bank Credit Suisse is looking to outsource over half of the 5000 IT jobs at its operations in Switzerland to cheaper offshore centres, according to press reports.
According to a report by Swiss Sunday newspaper SonntagsZeitung the bank is planning to offshore 50-70% of IT jobs in Switzerland under plans to SFr2.5 billion in cost savings.
Read more from here, at Finextra
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: banks, banks-europe, banks-offshore, banks-switzerland, europe, investment-banking, it-banks, it-europe, it-finance, it-finance-europe, it-switzerland, offshore, switzerland
PermaLink - Credit Suisse to shift Swiss IT jobs offshore - report posted by Ecacofonix : 12:20 PM
1 Comments
Reverse Offshoring - U.S. company manages mass rapid transportation in Cameroon
Reverse Offshoring - U.S. company manages mass rapid transportation in Cameroon
March 07, 2007
Balaka Baruah Aggarwal, Global Services
Recently Nevada-based Transnational Automotive Group (TAUG), launched an organized system of bus services in the city of Yaounde in Cameroon, where the city was without an organized transport system.
The service is at prices substantially below the alternate means of transport. TAUG will provide bus services across the entire country, according to the agreement with the government.
Read the full article from Global Services
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
March 07, 2007
Balaka Baruah Aggarwal, Global Services
Recently Nevada-based Transnational Automotive Group (TAUG), launched an organized system of bus services in the city of Yaounde in Cameroon, where the city was without an organized transport system.
The service is at prices substantially below the alternate means of transport. TAUG will provide bus services across the entire country, according to the agreement with the government.
Read the full article from Global Services
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: africa, cameroon, reverse-offshoring, reverse-offshoring-usa, road-transportation, transportation, transportation-africa
PermaLink - Reverse Offshoring - U.S. company manages mass rapid transportation in Cameroon posted by Ecacofonix : 12:12 PM
0 Comments
Convergys Call Center in Wichita to Bring Hundreds of Jobs
Convergys call center in Wichita to bring hundreds of jobs
Mar. 03, 2007
BY DAN VOORHIS, The Wichita Eagle
Outsourcing giant Convergys announced Friday that it will open a new call center in Wichita, creating the equivalent of 600 full-time jobs.
The Cincinnati-based company employs about 74,000 people in 30 countries, in call centers and business back-office operations.
Read the full article from here, @ Wichita Eagle
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Mar. 03, 2007
BY DAN VOORHIS, The Wichita Eagle
Outsourcing giant Convergys announced Friday that it will open a new call center in Wichita, creating the equivalent of 600 full-time jobs.
The Cincinnati-based company employs about 74,000 people in 30 countries, in call centers and business back-office operations.
Read the full article from here, @ Wichita Eagle
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: call-centres, call-centres-usa, convergys, usa
PermaLink - Convergys Call Center in Wichita to Bring Hundreds of Jobs posted by Ecacofonix : 12:08 PM
0 Comments
City of Winnipeg Selects BPO Management Services for Document Management Software System
City of Winnipeg Selects BPO Management Services to Supply and Deliver Document & Records Management Software System
Press release
IRVINE, Calif., Feb. 28 /PRNewswire-FirstCall/ -- BPO Management
Services, Inc., (OTC: BPOM) a full service business process outsourcing
company focused on serving middle market enterprises announced today that
it has recently been selected by the City of Winnipeg to supply and deliver
an Open Text Livelink ECM - eDOCS(TM) (formerly Hummingbird) document and
records management software system.
Full news release here @ PR Newswire
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Press release
IRVINE, Calif., Feb. 28 /PRNewswire-FirstCall/ -- BPO Management
Services, Inc., (OTC: BPOM) a full service business process outsourcing
company focused on serving middle market enterprises announced today that
it has recently been selected by the City of Winnipeg to supply and deliver
an Open Text Livelink ECM - eDOCS(TM) (formerly Hummingbird) document and
records management software system.
Full news release here @ PR Newswire
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: canada, document-management, document-management-canada, document-management-software
PermaLink - City of Winnipeg Selects BPO Management Services for Document Management Software System posted by Ecacofonix : 12:01 PM
0 Comments
Outsourcing to Domestic Rural Area Trumps Offshoring
Rural area trumps offshoring
Robbins gains 150 financial-services jobs as a Texas firm rejects overseas sites
Jonathan B. Cox, Staff Writer - News Observer
A commercial real estate consulting firm, Situs Cos. of Houston, has opened a service center in Moore County (North Carolina, USA) and expects to employ as many as 150 people within 18 months.
Employees do financial analysis and other back-office work for Situs clients.It's an operation that, for cost reasons, Situs could have put in India or elsewhere overseas. But executives found that they could get similar savings by going to a rural region and avoiding some troublesome trade-offs.
Read the full article here @ News Observer
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Robbins gains 150 financial-services jobs as a Texas firm rejects overseas sites
Jonathan B. Cox, Staff Writer - News Observer
A commercial real estate consulting firm, Situs Cos. of Houston, has opened a service center in Moore County (North Carolina, USA) and expects to employ as many as 150 people within 18 months.
Employees do financial analysis and other back-office work for Situs clients.It's an operation that, for cost reasons, Situs could have put in India or elsewhere overseas. But executives found that they could get similar savings by going to a rural region and avoiding some troublesome trade-offs.
Read the full article here @ News Observer
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: interesting, offshore, trends, usa, villages
PermaLink - Outsourcing to Domestic Rural Area Trumps Offshoring posted by Ecacofonix : 11:54 AM
0 Comments
Contact Center Software manages customer interaction
Genesys Announces Customer Interaction Management Platform Version 7.5 for the Dynamic Contact Center
Press Release, Feb 14, 2007
Software Suite Orchestrates Customer Traffic, Business Outcomes and Customer Service Resources in Real-Time
PARIS, Feb. 14 /-- Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company (Euronext Paris and NYSE: ALU), today introduced a major upgrade of its contact center software, enabling customer service organizations to dynamically orchestrate their use of resources and business processes throughout the enterprise. The Genesys 7.5 Customer Interaction Management Platform addresses critical issues facing businesses as they transform from cost centers to unified service centers capable of balancing, in real-time, the complex relationship between peaks and valleys in customer traffic, internal resources, desired business outcomes.
Read the full press release from Thomas Net
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Press Release, Feb 14, 2007
Software Suite Orchestrates Customer Traffic, Business Outcomes and Customer Service Resources in Real-Time
PARIS, Feb. 14 /-- Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company (Euronext Paris and NYSE: ALU), today introduced a major upgrade of its contact center software, enabling customer service organizations to dynamically orchestrate their use of resources and business processes throughout the enterprise. The Genesys 7.5 Customer Interaction Management Platform addresses critical issues facing businesses as they transform from cost centers to unified service centers capable of balancing, in real-time, the complex relationship between peaks and valleys in customer traffic, internal resources, desired business outcomes.
Read the full press release from Thomas Net
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: contact-centres, contact-centres-software, customer-support, customer-support-software
PermaLink - Contact Center Software manages customer interaction posted by Ecacofonix : 11:46 AM
0 Comments
Accenture’s India headcount to hit 35,000
Accenture’s India headcount to hit 35,000
28 Feb 2007
BY CHRIS NELSON
NEW YORK — For the first time, a major Western outsourcer will have more employees working in India than in the United States.
Accenture Ltd., the world's largest consulting firm, plans to boost its headcount on the subcontinent by 30 percent to 35,000 by August 31, chief executive officer William Green said.
Accenture currently employs 27,000 people in six Indian cities. By comparison, the company has about 31000 workers in the United States.
Read the full report here @ Indus Business Journal
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
28 Feb 2007
BY CHRIS NELSON
NEW YORK — For the first time, a major Western outsourcer will have more employees working in India than in the United States.
Accenture Ltd., the world's largest consulting firm, plans to boost its headcount on the subcontinent by 30 percent to 35,000 by August 31, chief executive officer William Green said.
Accenture currently employs 27,000 people in six Indian cities. By comparison, the company has about 31000 workers in the United States.
Read the full report here @ Indus Business Journal
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: accenture, india, offshore, trends, trends-india
Many MNCs Considering to Sell off India Offshore Units
Two dozens MNCs considering to sell off India offshore units
New Delhi, March 07, 2007: The latest trend is for MNCs to hive off their Indian units with over two dozen MNCs considering to sell off of their BPO units in the country through a gradual process of exiting.
While British Airways was among the first to spin off its Indian outsourcing unit in 2002, which is today known as WNS Holdings, this trend is catching up fast with the global companies operating in India.
Read more from here @ Zee News
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
New Delhi, March 07, 2007: The latest trend is for MNCs to hive off their Indian units with over two dozen MNCs considering to sell off of their BPO units in the country through a gradual process of exiting.
While British Airways was among the first to spin off its Indian outsourcing unit in 2002, which is today known as WNS Holdings, this trend is catching up fast with the global companies operating in India.
Read more from here @ Zee News
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: acquisitions, acquisitions-india, india, offshore, trends, trends-india
PermaLink - Many MNCs Considering to Sell off India Offshore Units posted by Ecacofonix : 11:00 AM
0 Comments
European Companies Turning to Finance Shared Services To Drive Cost Savings
European Companies Turning to Finance Shared Services To Drive Cost Savings
(WebWire) 3/6/2007 9:13:22 AM
LONDON - Finance shared services organisations (SSOs) have now become a proven and standard approach for most European companies, helping to cut the cost of finance operations by over 20% while enabling them to improve quality, productivity, and customer service by up to 40%, according to new Book of NumbersTM research from The Hackett Group.
Hackett’s research also predicted that the use of offshore SSOs by European companies is expected to expand significantly over the next two years.
Read the entire news story from here @ WebWire
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
(WebWire) 3/6/2007 9:13:22 AM
LONDON - Finance shared services organisations (SSOs) have now become a proven and standard approach for most European companies, helping to cut the cost of finance operations by over 20% while enabling them to improve quality, productivity, and customer service by up to 40%, according to new Book of NumbersTM research from The Hackett Group.
Hackett’s research also predicted that the use of offshore SSOs by European companies is expected to expand significantly over the next two years.
Read the entire news story from here @ WebWire
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: europe, finance, finance-europe, shared-services, shared-services-europe
PermaLink - European Companies Turning to Finance Shared Services To Drive Cost Savings posted by Ecacofonix : 10:56 AM
0 Comments
CFOs Cite Outsourcing As Important Competitive Advantage
CFOs Cite Outsourcing As Important Competitive Advantage
Any non-core business could be outsourced, according to executives
Feb. 19, 2007
Reaping the benefits of outsourcing is one of the ways that companies become more competitive, according a recent study of CFOs. "Outsourcing The Back Office: The Path Toward Sustainable Benefit," a report prepared by CFO Research Services in collaboration with Capgemini, shows that outsourcing has become a ticket to success in the business of today.
Download the full report from here
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Any non-core business could be outsourced, according to executives
Feb. 19, 2007
Reaping the benefits of outsourcing is one of the ways that companies become more competitive, according a recent study of CFOs. "Outsourcing The Back Office: The Path Toward Sustainable Benefit," a report prepared by CFO Research Services in collaboration with Capgemini, shows that outsourcing has become a ticket to success in the business of today.
Download the full report from here
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: back-office, cfo, competitive-advantage, offshore
PermaLink - CFOs Cite Outsourcing As Important Competitive Advantage posted by Ecacofonix : 10:51 AM
0 Comments
India's Manufacturing Sector Needs to Break Red Tape
India's Manufacturing Sector Needs to Break Red Tape
While India Inc’s services are selling like hot cakes what’s keeping the manufacturing sector behind?
According to a report released by 'The Boston Consulting Group' and Knowledge@Wharton, India’s manufacturing sector is tied up in red tape.
The report points out that it’s in fact poor infrastructure, bureaucratic red tape and restrictive labour laws have kept the sector on a back burner.
Read more from this IBN Live site
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
While India Inc’s services are selling like hot cakes what’s keeping the manufacturing sector behind?
According to a report released by 'The Boston Consulting Group' and Knowledge@Wharton, India’s manufacturing sector is tied up in red tape.
The report points out that it’s in fact poor infrastructure, bureaucratic red tape and restrictive labour laws have kept the sector on a back burner.
Read more from this IBN Live site
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: india, manufacturing-india, problems, problems-india
PermaLink - India's Manufacturing Sector Needs to Break Red Tape posted by Ecacofonix : 10:46 AM
0 Comments
BPO Operations Head into Rural India
BPO operations head into rural India
Inside India: Will villages be the next outsourcing destination?
By Steve Ranger
9 March 2007
Indian services companies are opening business process outsourcing (BPO) operations in rural villages as a way of keeping down costs for customers while bridging the digital divide in the country.
Read more from this article @ Silicon.com
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Inside India: Will villages be the next outsourcing destination?
By Steve Ranger
9 March 2007
Indian services companies are opening business process outsourcing (BPO) operations in rural villages as a way of keeping down costs for customers while bridging the digital divide in the country.
Read more from this article @ Silicon.com
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: india, society, society-india, trends, trends-india, villages
Prudential to cut up to 3,000 jobs in UK, might outsource
Prudential may cut up to 3,000 jobs in UK - report
AFX News Limited, 11 Mar 2007
LONDON (AFX) - Insurer Prudential PLC may cut up to 3,000 jobs in its UK business as part of plans to restructure the division, according to a report.
The group believes it can make huge savings by outsourcing the jobs of staff involved in running the back office operations of its UK closed funds to its Indian operation in Mumbai, the Sunday Times reported.
Read the full story from Forbes
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
AFX News Limited, 11 Mar 2007
LONDON (AFX) - Insurer Prudential PLC may cut up to 3,000 jobs in its UK business as part of plans to restructure the division, according to a report.
The group believes it can make huge savings by outsourcing the jobs of staff involved in running the back office operations of its UK closed funds to its Indian operation in Mumbai, the Sunday Times reported.
Read the full story from Forbes
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: back-office, back-office-insurance, back-office-uk, india, insurance, insurance-europe, insurance-india, insurance-uk, offshore
PermaLink - Prudential to cut up to 3,000 jobs in UK, might outsource posted by Ecacofonix : 10:35 AM
0 Comments
Setting Up Back-office While Setting Up UK Business
Back office back-up
February 21, 2007
Getting the back-office functions and legal structure right should not be forgotten in the excitement of setting up overseas operations. Mike Sable outlines some of the essentials for companies moving into the UK, and makes a case for outsourcing.
When overseas companies set up in the UK, initial efforts are naturally directed towards sales and marketing, delivery, and customer attraction and retention strategies. With all these, the back-office function of the new venture can often be put to the back of the mind, which can prove costly.
This article highlights some of the key back-office considerations that a business needs to address when setting up in the UK, and considers the option of outsourcing this function to a third party.
Read the full article here @ FDI Magazine
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
February 21, 2007
Getting the back-office functions and legal structure right should not be forgotten in the excitement of setting up overseas operations. Mike Sable outlines some of the essentials for companies moving into the UK, and makes a case for outsourcing.
When overseas companies set up in the UK, initial efforts are naturally directed towards sales and marketing, delivery, and customer attraction and retention strategies. With all these, the back-office function of the new venture can often be put to the back of the mind, which can prove costly.
This article highlights some of the key back-office considerations that a business needs to address when setting up in the UK, and considers the option of outsourcing this function to a third party.
Read the full article here @ FDI Magazine
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: back-office, back-office-uk
PermaLink - Setting Up Back-office While Setting Up UK Business posted by Ecacofonix : 10:18 AM
0 Comments
Brazil’s Contact Center Industry Generates Over US$2 Billion
Brazil’s Contact Center Industry Generates Over US$2 Billion In Revenues
With 90% Coming From Internal Outsourcing And Companies Managing Their Own Centers
Research and Markets (http://www.researchandmarkets.com/reports/c51407) has announced the addition of Brazil Executive Call Center Report 2007 to their offering.
The Brazil Executive Call Center Report 2007 offers strategic guidance and detailed decision making cost estimates and economic handlers to corporate buyers, vendors, investors and executives about how to compare and evaluate Sao Paulo, Rio de Janeiro, Belo Horizonte, Curitaba and Florianopolis, for site selection service - supplier analysis and investment.
Read the full news release here @ BusinessWire
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
With 90% Coming From Internal Outsourcing And Companies Managing Their Own Centers
Research and Markets (http://www.researchandmarkets.com/reports/c51407) has announced the addition of Brazil Executive Call Center Report 2007 to their offering.
The Brazil Executive Call Center Report 2007 offers strategic guidance and detailed decision making cost estimates and economic handlers to corporate buyers, vendors, investors and executives about how to compare and evaluate Sao Paulo, Rio de Janeiro, Belo Horizonte, Curitaba and Florianopolis, for site selection service - supplier analysis and investment.
Read the full news release here @ BusinessWire
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: brazil, call-centres, call-centres-brazil, call-centres-latin-america, latin-america, south-america
PermaLink - Brazil’s Contact Center Industry Generates Over US$2 Billion posted by Ecacofonix : 9:44 AM
0 Comments
Dell Opens Second Call Center In Philippines
Dell Opens Second Call Center In Philippines
March 02, 2007
TMCnet Contributing Editor
Dell, the Fortune 500 American computer maker, has opened its second customer call center in the Philippines and plans to increase its total employees to 2,600.
A Dell executive said this rapid growth highlights the good quality and talent of Filipino professionals.
Read more from this news release @ TMC Net
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
March 02, 2007
TMCnet Contributing Editor
Dell, the Fortune 500 American computer maker, has opened its second customer call center in the Philippines and plans to increase its total employees to 2,600.
A Dell executive said this rapid growth highlights the good quality and talent of Filipino professionals.
Read more from this news release @ TMC Net
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: call-centres, call-centres-asia, call-centres-computers, call-centres-philippines, computers, philippines
Latin America: More Call Center Outsourcing Business
Latin America: More Call Center Business
Feb 26, 2007
An Indian company outsourcing business to Latin America may seem like shipping coal to Newcastle. Tata Consultancy Services, India's top outsourcing company, disagrees. It is expanding its operations throughout Latin America. Read more about this new trend of Latin America being a favoured location for offshore call centres, from Latin Business Chronicle report here
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Feb 26, 2007
An Indian company outsourcing business to Latin America may seem like shipping coal to Newcastle. Tata Consultancy Services, India's top outsourcing company, disagrees. It is expanding its operations throughout Latin America. Read more about this new trend of Latin America being a favoured location for offshore call centres, from Latin Business Chronicle report here
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: call-centres, call-centres-india, call-centres-latin-america, call-centres-south-america, call-centres-trends, latin-america, offshore, offshore-trends, south-america, trends
PermaLink - Latin America: More Call Center Outsourcing Business posted by Ecacofonix : 8:56 AM
0 Comments
Domestic Contact Center Outsourcing Could Prove to Be the Better Investment
Domestic Contact Center Outsourcing Could Prove to Be the Better Investment
By Susan J. Campbell, TMCnet Contributing Editor
February 15, 2007
Problems can arise when compliance is not a priority for the company providing the outsourced call center service.
For companies in the US, the company’s call center is expected to comply with all rules and regulations even if the call center is located in India. The failure to do so can result in significant fines for the organization.
It is for these compliance concerns that many organizations are looking to domestic companies to support their outsourced call center operations, says this article.
Read more from this analysis report @ TMC Net
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
By Susan J. Campbell, TMCnet Contributing Editor
February 15, 2007
Problems can arise when compliance is not a priority for the company providing the outsourced call center service.
For companies in the US, the company’s call center is expected to comply with all rules and regulations even if the call center is located in India. The failure to do so can result in significant fines for the organization.
It is for these compliance concerns that many organizations are looking to domestic companies to support their outsourced call center operations, says this article.
Read more from this analysis report @ TMC Net
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: call-centres, call-centres-offshore, call-centres-problems, call-centres-usa, compliance, compliance-usa, problems
PermaLink - Domestic Contact Center Outsourcing Could Prove to Be the Better Investment posted by Ecacofonix : 8:50 AM
0 Comments
Barclaycard to Shut Manchester Call Center, to Outsource to India
Barclaycard to Shut Manchester Call Center, to Outsource to India
March 09, 2007
Barclaycard, the credit card division of Barclays, has announced the shutting of a call center in Manchester. The bank has decided to route more customer queries to India.
The Manchester call center mostly handles customer service and sales calls for U.K. credit card customers.
More about this from Global Services Media
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
March 09, 2007
Barclaycard, the credit card division of Barclays, has announced the shutting of a call center in Manchester. The bank has decided to route more customer queries to India.
The Manchester call center mostly handles customer service and sales calls for U.K. credit card customers.
More about this from Global Services Media
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: banks, banks-europe, banks-uk, call-centres, call-centres-banks, call-centres-europe, call-centres-india, call-centres-offshore, call-centres-uk, finance, finance-europe, finance-uk
PermaLink - Barclaycard to Shut Manchester Call Center, to Outsource to India posted by Ecacofonix : 8:42 AM
0 Comments
IT Outsourcing not Catching on with Small Biz in Ireland
IT Outsourcing not Catching on with Small Biz
By Ciara O'Brien, ElectricNews.net → via The Register, UK
9th March 2007
Small firms are falling behind in outsourcing IT functions, a new survey has revealed.
According to research by the Irish Computer Society (ICS), IT outsourcing has become common practice in Irish organisations...smaller IT departments, however, appear to be holding on to their services inhouse, despite the traditional assumption that these firms would be more likely to farm out their IT applications.
Read more from this report @ The Register
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
By Ciara O'Brien, ElectricNews.net → via The Register, UK
9th March 2007
Small firms are falling behind in outsourcing IT functions, a new survey has revealed.
According to research by the Irish Computer Society (ICS), IT outsourcing has become common practice in Irish organisations...smaller IT departments, however, appear to be holding on to their services inhouse, despite the traditional assumption that these firms would be more likely to farm out their IT applications.
Read more from this report @ The Register
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: ireland, it, it-europe, it-ireland, it-small-business, it-surveys, small-business, small-business-ireland, surveys-europe
PermaLink - IT Outsourcing not Catching on with Small Biz in Ireland posted by Ecacofonix : 8:35 AM
0 Comments
Outsourcing After-sales Support - Concerns
Outsourcing After-sales Support - Concerns
By Archana Venkatraman
Mumbai, Mar 3, 2007
If your after sales support is not good, the channel has no business with you.
While this is not a revelation, partners claim to experience errant service more often, when it is rendered by a third party and not directly by a specialized team of the vendor itself.
Read more from this report on issues faced while outsourcing after-sales service and support, from Channel Times
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
By Archana Venkatraman
Mumbai, Mar 3, 2007
If your after sales support is not good, the channel has no business with you.
While this is not a revelation, partners claim to experience errant service more often, when it is rendered by a third party and not directly by a specialized team of the vendor itself.
Read more from this report on issues faced while outsourcing after-sales service and support, from Channel Times
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: customer-support, customer-support-india, problems
Importance of Establishing Key Metrics in the Contact Center
Importance of Establishing Key Metrics in the Contact Center
March 05, 2007
In a recent white paper, "Metrics That Matter, Proactively Boost Performance and Improve the Customer Experience", from the PELORUS Group, the author Richard Bucci focuses on the importance of understanding broad corporate goals and the resultant goals and action plans of the department that includes the contact center. This white paper goes into great detail to examine the metrics that matter, such as customer delight metrics, business intelligence metrics etc., and how any contact center can create and execute a specific set of key metrics.
Read more about this white paper and a link to the same from this TMC Net article
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
March 05, 2007
In a recent white paper, "Metrics That Matter, Proactively Boost Performance and Improve the Customer Experience", from the PELORUS Group, the author Richard Bucci focuses on the importance of understanding broad corporate goals and the resultant goals and action plans of the department that includes the contact center. This white paper goes into great detail to examine the metrics that matter, such as customer delight metrics, business intelligence metrics etc., and how any contact center can create and execute a specific set of key metrics.
Read more about this white paper and a link to the same from this TMC Net article
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: analysis, benchmarking, benchmarking-contact-centre, contact-centres-white-papers, strategies, white-papers
PermaLink - Importance of Establishing Key Metrics in the Contact Center posted by Ecacofonix : 7:50 AM
0 Comments
SAP, TCS to provide HR software solutions to government, public & private companies
SAP, TCS pact to provide HR software solutions to public & pvt companies
February 19, 2007
BANGALORE, FEB 18: SAP, the enterprise applications major, and Tata Consultancy Services (TCS) have formed an alliance to provide HR and payroll software solutions 'on the fly' to the government, public and private sector companies.
TCS has set up a business process outsourcing (BPO) venture which will service the software needs of HR of private enterprises, government and public sector units, and run a HR data centre on behalf of the customers.
Full news report from The Financial Express, India
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
February 19, 2007
BANGALORE, FEB 18: SAP, the enterprise applications major, and Tata Consultancy Services (TCS) have formed an alliance to provide HR and payroll software solutions 'on the fly' to the government, public and private sector companies.
TCS has set up a business process outsourcing (BPO) venture which will service the software needs of HR of private enterprises, government and public sector units, and run a HR data centre on behalf of the customers.
Full news report from The Financial Express, India
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: erp, erp-india, government-india, it-india, sap, sap-asia, sap-hr, sap-india, tcs, tcs-sap
PermaLink - SAP, TCS to provide HR software solutions to government, public & private companies posted by Ecacofonix : 7:42 AM
0 Comments
Resolve Chooses Pegasystems to Improve Customer Service
Resolve Chooses Pegasystems to Improve Customer Service
Press release
20 February 2007
CAMBRIDGE, Mass. - Pegasystems Inc., a company with a focus on unified process and rules technology, today announced that Resolve, a Canadian leader in business process outsourcing (BPO), is using Pegasystems' SmartBPM® Suite to support its loan servicing operations and help drive world class service for its customers.
Resolve licensed Pega’s industry leading business process management (BPM) technology to help integrate many functions of its outsourcing operations, including new account and application processing services, contact center services, receivables management, and claims management.
More from this news release @ CRM Directory
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Press release
20 February 2007
CAMBRIDGE, Mass. - Pegasystems Inc., a company with a focus on unified process and rules technology, today announced that Resolve, a Canadian leader in business process outsourcing (BPO), is using Pegasystems' SmartBPM® Suite to support its loan servicing operations and help drive world class service for its customers.
Resolve licensed Pega’s industry leading business process management (BPM) technology to help integrate many functions of its outsourcing operations, including new account and application processing services, contact center services, receivables management, and claims management.
More from this news release @ CRM Directory
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: customer-support, customer-support-finance, customer-support-usa, finance-usa, it-customer-support, it-finance, loans, loans-usa
PermaLink - Resolve Chooses Pegasystems to Improve Customer Service posted by Ecacofonix : 7:36 AM
0 Comments
European Tech Cos Outsourcing Jobs to India, China
European tech cos sending jobs to India, China
IndiaTimes, Mar 08, 2007
The annual IT confidence survey by Eurocom Worldwide, the global PR network, in association with its member-agencies across Europe, has reported that certain jobs will continue to move to low-cost centres such as China and India.
The study finds that not only are traditional manufacturing jobs are at risk but increasingly service jobs are shifting to low-cost centres as well...
Read more from this news report
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
IndiaTimes, Mar 08, 2007
The annual IT confidence survey by Eurocom Worldwide, the global PR network, in association with its member-agencies across Europe, has reported that certain jobs will continue to move to low-cost centres such as China and India.
The study finds that not only are traditional manufacturing jobs are at risk but increasingly service jobs are shifting to low-cost centres as well...
Read more from this news report
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: china, india, it-trends, manufacturing, offshore, services, trends
PermaLink - European Tech Cos Outsourcing Jobs to India, China posted by Ecacofonix : 7:30 AM
3 Comments
Near-shore Outsourcing Promotes Smoother Outsourcing Operations?
Proximity Promotes Smoother Outsourcing Operations
Posted by Ann All on February 26, 2007 at IT Business Edge
And as the distance grows, so do the costs and complications of outsourcing.
As a result, an increasingly popular alternative among Silicon Valley companies, according to an article, is to locate outsourced jobs in the Western Hemisphere rather than in India or China, the so-called near-shoring strategy. Some of the popular near-shoring locations are Costa Rica, Mexico etc.
Read more from this IT Business Edge report
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Posted by Ann All on February 26, 2007 at IT Business Edge
And as the distance grows, so do the costs and complications of outsourcing.
As a result, an increasingly popular alternative among Silicon Valley companies, according to an article, is to locate outsourced jobs in the Western Hemisphere rather than in India or China, the so-called near-shoring strategy. Some of the popular near-shoring locations are Costa Rica, Mexico etc.
Read more from this IT Business Edge report
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: costa-rica, mexico, near-shoring, trends
PermaLink - Near-shore Outsourcing Promotes Smoother Outsourcing Operations? posted by Ecacofonix : 7:18 AM
0 Comments
Capgemini to Open 600-Seat Contact Center in Junction City, KS
Capgemini to Open 600-Seat Contact Center in Junction City, KS
08 March 2007
Capgemini, one of the world's foremost providers of consulting, technology and outsourcing services, today announced that it will open a 600-seat contact center and begin serving clients in October. This will be the seventh Capgemini contact center in North America.
Full report here @ CRM Today
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
08 March 2007
Capgemini, one of the world's foremost providers of consulting, technology and outsourcing services, today announced that it will open a 600-seat contact center and begin serving clients in October. This will be the seventh Capgemini contact center in North America.
Full report here @ CRM Today
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: capgemini, contact-centres, contact-centres-north-america, contact-centres-usa, crm, crm-north-america, crm-usa, customer-support, customer-support-usa
PermaLink - Capgemini to Open 600-Seat Contact Center in Junction City, KS posted by Ecacofonix : 7:12 AM
0 Comments
XM Satellite Expands CRM & Customer Support BPO with ClientLogic
XM Satellite Expands BPO Relationship with ClientLogic
March 01, 2007
XM Satellite Radio, a Washington-based satellite radio services provider, and ClientLogic, a Tennessee-based business process outsourcing services provider, have inked a CRM services contract expansion.
ClientLogic will continue to offer customer retention & CRM services, and technical support services to XM's subscribers in the U.S. and Canada. The contract expansion is likely to create more jobs in the company's facility in West Virginia.
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
March 01, 2007
XM Satellite Radio, a Washington-based satellite radio services provider, and ClientLogic, a Tennessee-based business process outsourcing services provider, have inked a CRM services contract expansion.
ClientLogic will continue to offer customer retention & CRM services, and technical support services to XM's subscribers in the U.S. and Canada. The contract expansion is likely to create more jobs in the company's facility in West Virginia.
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: crm, crm-north-america, crm-telecom, crm-usa, customer-support, customer-support-north-america, customer-support-usa, telecom, telecom-north-america, telecom-usa
PermaLink - XM Satellite Expands CRM & Customer Support BPO with ClientLogic posted by Ecacofonix : 7:06 AM
0 Comments
Dominican Call Centers Serve the U.S. Hispanic Marketplace
Dominican Call Centers Serve the U.S. Hispanic Marketplace
February 21, 2007
As Hispanic-American consumers become more affluent, they represent a rapidly expanding sector of the business-to-consumer market. American businesses are starting to realize that if they want to reap sales from this increasingly valuable market segment, they need to offer marketing and customer service in both Spanish and English.
Call centers that offer support for Spanish are growing by leaps and bounds. Outsourcing to countries with high quality, Spanish-speaking work forces is also on the rise
Read more from this news report @ TMC Net
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
February 21, 2007
As Hispanic-American consumers become more affluent, they represent a rapidly expanding sector of the business-to-consumer market. American businesses are starting to realize that if they want to reap sales from this increasingly valuable market segment, they need to offer marketing and customer service in both Spanish and English.
Call centers that offer support for Spanish are growing by leaps and bounds. Outsourcing to countries with high quality, Spanish-speaking work forces is also on the rise
Read more from this news report @ TMC Net
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: call-centre-spanish, call-centres, call-centres-dominican-republic, call-centres-usa, dominican-republic, language, spanish, spanish-usa
PermaLink - Dominican Call Centers Serve the U.S. Hispanic Marketplace posted by Ecacofonix : 6:42 AM
0 Comments
Room for improvement in worldwide managed training services and outsourcing
Room for improvement in worldwide managed training services and outsourcing says Global Knowledge
Press release
18-Feb-2007
Global Knowledge announces the launch of 'Total Learning Approach' and the formation of a new Learning Services division to provide organisations with greater value from investments in learning; a new modular approach to outsourced training.
It is introducing 'Total Learning Approach', a new way to look at learning management and outsourcing.
Global Knowledge's Total Learning Approach comprises eight modular services:
Scoping and Implementation
Training Administration
Project and Supplier Management
Programme Design and Content Development
Learning Delivery
Skills Management
Technology
Management Information
Read the full press release here
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Press release
18-Feb-2007
Global Knowledge announces the launch of 'Total Learning Approach' and the formation of a new Learning Services division to provide organisations with greater value from investments in learning; a new modular approach to outsourced training.
It is introducing 'Total Learning Approach', a new way to look at learning management and outsourcing.
Global Knowledge's Total Learning Approach comprises eight modular services:
Scoping and Implementation
Training Administration
Project and Supplier Management
Programme Design and Content Development
Learning Delivery
Skills Management
Technology
Management Information
Read the full press release here
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
PermaLink - Room for improvement in worldwide managed training services and outsourcing posted by Ecacofonix : 4:56 AM
0 Comments
i2 and IBM to Deliver Transportation Management Solution Through a SaaS Model
i2 and IBM Join Forces to Deliver Transportation Management Solution Through a SaaS Model
March 2, 2007
i2 Technologies, Inc. announced the expansion of its strategic partnership with IBM. As part of the agreement, i2 and IBM are increasing sales and marketing, implementation services, hosting and development investments to deliver the i2 hosted and subscription-based transportation management solution, i2 FreightMatrix.
IBM's consultants will apply their knowledge of hosting services and transportation best practices to implement the i2 FreightMatrix solution, and will collaborate on commercial development for industries including manufacturing, retail, and third-party logistics providers in both the enterprise and small-medium business markets.
More about this from this report @ ARC Web
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
March 2, 2007
i2 Technologies, Inc. announced the expansion of its strategic partnership with IBM. As part of the agreement, i2 and IBM are increasing sales and marketing, implementation services, hosting and development investments to deliver the i2 hosted and subscription-based transportation management solution, i2 FreightMatrix.
IBM's consultants will apply their knowledge of hosting services and transportation best practices to implement the i2 FreightMatrix solution, and will collaborate on commercial development for industries including manufacturing, retail, and third-party logistics providers in both the enterprise and small-medium business markets.
More about this from this report @ ARC Web
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: 3pl, it-3pl, it-transportation, saas, saas-transportation, transportation
PermaLink - i2 and IBM to Deliver Transportation Management Solution Through a SaaS Model posted by Ecacofonix : 4:51 AM
0 Comments
Could Outsourcing Certification Help Avoid Costly Management Mistakes?
Could Outsourcing Certification Help Avoid Costly Management Mistakes?
An analysis by Ann All @ IT Business Edge - February 22, 2007
Though companies have become increasingly reluctant to pay for IT certifications, they may be willing to make an exception for a new certification being offered by the International Association of Outsourcing Professionals.
The association just awarded its first 13 certified outsourcing professional designations to folks from companies like Johnson & Johnson, Bell Canada International and Procter & Gamble.
Read the full report @ IT Business Edge
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
An analysis by Ann All @ IT Business Edge - February 22, 2007
Though companies have become increasingly reluctant to pay for IT certifications, they may be willing to make an exception for a new certification being offered by the International Association of Outsourcing Professionals.
The association just awarded its first 13 certified outsourcing professional designations to folks from companies like Johnson & Johnson, Bell Canada International and Procter & Gamble.
Read the full report @ IT Business Edge
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: analysis, certifications, it, it-offshore, offshore
PermaLink - Could Outsourcing Certification Help Avoid Costly Management Mistakes? posted by Ecacofonix : 4:46 AM
0 Comments
BPO to KPO - Report Confirms Indian BPOs Climbing Up Value Chain
Report Confirms Indian BPOs Climbing Up Value Chain
March 09, 2007
Indian BPO companies have started providing more sophisticated services, according to a Wharton-Boston Consulting Group report, writes Balaka Baruah Aggarwal @ Global Services
Playing on the labor arbitrage value proposition was a short-term tactical offshoring strategy for Indian BPO service providers. Moving up the value chain was a part of the “growing up” plan, and Indian BPOs are now beginning to make their presence felt in the high-end of the BPO work, commonly referred to as KPO or Knowledge Process Outsourcing.
This was endorsed in a recent report, Beyond the Back Office, by the Wharton school and Boston Consulting Group.
Read more from this Global Sources report
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
March 09, 2007
Indian BPO companies have started providing more sophisticated services, according to a Wharton-Boston Consulting Group report, writes Balaka Baruah Aggarwal @ Global Services
Playing on the labor arbitrage value proposition was a short-term tactical offshoring strategy for Indian BPO service providers. Moving up the value chain was a part of the “growing up” plan, and Indian BPOs are now beginning to make their presence felt in the high-end of the BPO work, commonly referred to as KPO or Knowledge Process Outsourcing.
This was endorsed in a recent report, Beyond the Back Office, by the Wharton school and Boston Consulting Group.
Read more from this Global Sources report
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: knowledge-management, knowledge-management-india, kpo, kpo-india, value-added-services
PermaLink - BPO to KPO - Report Confirms Indian BPOs Climbing Up Value Chain posted by Ecacofonix : 4:13 AM
0 Comments
Digital Graphics Outsourcing Graphics, Multimedia to Philippines
Digital graphics to outsource to Philippines
Los Angeles-based Lumin Studios, as a graphics company provides services such as digital print layout, multimedia Web content, 3D modeling simulation/animation, visual editing, and wide array of custom digital creations. Having outsourced some of the graphics and multimedia creative work to the Philippines, it currently has 30 employees in its Cebu and Makati offices in the Philippines.
Read more about Digital Graphics' opinion of its outsourcing experience, from Manila Bulletin Online
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Los Angeles-based Lumin Studios, as a graphics company provides services such as digital print layout, multimedia Web content, 3D modeling simulation/animation, visual editing, and wide array of custom digital creations. Having outsourced some of the graphics and multimedia creative work to the Philippines, it currently has 30 employees in its Cebu and Makati offices in the Philippines.
Read more about Digital Graphics' opinion of its outsourcing experience, from Manila Bulletin Online
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: asia, graphics, graphics-asia, graphics-philippines, multimedia, multimedia-asia, multimedia-philippines, philippines, publishing, publishing-asia, publishing-philippines
PermaLink - Digital Graphics Outsourcing Graphics, Multimedia to Philippines posted by Ecacofonix : 4:01 AM
0 Comments
Healthcare Provider Selects CareTech for IT Outsourcing Services
Holy Family Memorial Selects CareTech for IT Outsourcing Services
CareTech Solutions, a healthcare IT and Health Information Management (HIM) services provider, has signed an IT outsourcing contract with Wisconsin’s Holy Family Memorial health network which includes an in-patient facility, outpatient campus, clinics and retail pharmacies.
CareTech will provide IT support services in data center operations, help desk, desktop, network and applications, technical resources for implementation of Holy Family Memorial’s strategic information technology plan.
Original source of report - Global Services page
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
CareTech Solutions, a healthcare IT and Health Information Management (HIM) services provider, has signed an IT outsourcing contract with Wisconsin’s Holy Family Memorial health network which includes an in-patient facility, outpatient campus, clinics and retail pharmacies.
CareTech will provide IT support services in data center operations, help desk, desktop, network and applications, technical resources for implementation of Holy Family Memorial’s strategic information technology plan.
Original source of report - Global Services page
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: healthcare, healthcare-usa, it-healthcare, it-healthcare-usa
PermaLink - Healthcare Provider Selects CareTech for IT Outsourcing Services posted by Ecacofonix : 3:56 AM
0 Comments
Financial benefits of IT outsourcing revealed
Financial benefits of IT outsourcing revealed
Outsourcing IT services can save companies significant sums of money, a new study claims.
A report by the Info-Tech Research group has revealed that large and small businesses alike can achieve financial benefits from outsourcing their IT applications to a specialist firm.
The research found that outsourcing IT help-desk services could save a company up to 13 per cent in costs & application development outsourcing offering savings of 20 per cent.
Full report here @ iHotDesk
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Outsourcing IT services can save companies significant sums of money, a new study claims.
A report by the Info-Tech Research group has revealed that large and small businesses alike can achieve financial benefits from outsourcing their IT applications to a specialist firm.
The research found that outsourcing IT help-desk services could save a company up to 13 per cent in costs & application development outsourcing offering savings of 20 per cent.
Full report here @ iHotDesk
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: costs, finance, it, it-finance, outsourcing-benefits
TechTeam Wins Contract for IT Support Services from Philip Morris International
TechTeam Global Awarded Five-Year Contract for IT Support Services from Philip Morris International
TechTeam to provide corporate IT help desk support in five languages for approximately 9,000 end users in Europe
SOUTHFIELD, Mich., Feb. 20 /PRNewswire-FirstCall/ -- TechTeam Global, Inc., (Nasdaq: TEAM), a worldwide provider of information technology (IT) and business process outsourcing services, today announced that it has been chosen by Philip Morris International (PMI) for the delivery of information technology support services.
TechTeam will provide help desk support services for PMI's information technology infrastructure in Italy, United Kingdom, Poland, Switzerland, Germany and France. The support will be provided in five languages for more than 9,000 employees and delivered from within PMI's Krakow, Poland-based shared services center.
Full press release from here @ PR Newswire
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
TechTeam to provide corporate IT help desk support in five languages for approximately 9,000 end users in Europe
SOUTHFIELD, Mich., Feb. 20 /PRNewswire-FirstCall/ -- TechTeam Global, Inc., (Nasdaq: TEAM), a worldwide provider of information technology (IT) and business process outsourcing services, today announced that it has been chosen by Philip Morris International (PMI) for the delivery of information technology support services.
TechTeam will provide help desk support services for PMI's information technology infrastructure in Italy, United Kingdom, Poland, Switzerland, Germany and France. The support will be provided in five languages for more than 9,000 employees and delivered from within PMI's Krakow, Poland-based shared services center.
Full press release from here @ PR Newswire
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: consumer-goods, fmcg, it, it-consumer-goods, it-fmcg, it-poland, it-support, it-support-consumer-goods, it-support-fmcg, poland
PermaLink - TechTeam Wins Contract for IT Support Services from Philip Morris International posted by Ecacofonix : 3:42 AM
0 Comments
Near-Shoring Can Help U.S. Solution Providers Beat India's Services
Near-Shoring Can Help U.S. Solution Providers Beat India's Services
By Craig Zarley, CRN
Feb. 22, 2007
Outsourcing help-desk and other IT services to India is costing U.S. firms much more than they expected, creating an opportunity for U.S.-based solution providers with near-shoring service models, an analyst said Thursday at CompuCom Systems' sales awards conference in Palm Springs, Calif.
Rich Matlus, vice president of research at Gartner, told CompuCom service executives at the annual event that North American companies could use technical resources in Canada and "beat or match costs in India, and the quality is good."
Read the full report here @ CRN
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
By Craig Zarley, CRN
Feb. 22, 2007
Outsourcing help-desk and other IT services to India is costing U.S. firms much more than they expected, creating an opportunity for U.S.-based solution providers with near-shoring service models, an analyst said Thursday at CompuCom Systems' sales awards conference in Palm Springs, Calif.
Rich Matlus, vice president of research at Gartner, told CompuCom service executives at the annual event that North American companies could use technical resources in Canada and "beat or match costs in India, and the quality is good."
Read the full report here @ CRN
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: canada, canada-usa, competitive-advantage, costs, costs-canada, costs-india, india, near-shoring, offshore, usa
PermaLink - Near-Shoring Can Help U.S. Solution Providers Beat India's Services posted by Ecacofonix : 3:35 AM
0 Comments
BT and Avaya to offer hosted call centres
BT and Avaya to offer hosted call centres
Colin Barker ZDNet UK
Published: 05 Mar 2007
BT has teamed up with communications supplier Avaya to offer a flexible call-centre service for larger customers.
The companies are targeting the finance and outsourcing sectors, and hope to corner the on-demand market in the UK, Europe and elsewhere by offering a pay-as-you-go service for corporate help desks.
See full report here @ ZDNet UK
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Colin Barker ZDNet UK
Published: 05 Mar 2007
BT has teamed up with communications supplier Avaya to offer a flexible call-centre service for larger customers.
The companies are targeting the finance and outsourcing sectors, and hope to corner the on-demand market in the UK, Europe and elsewhere by offering a pay-as-you-go service for corporate help desks.
See full report here @ ZDNet UK
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: call-centre-finance, call-centres, call-centres-europe, call-centres-uk
Newspaper Outsourcing - More Journalists' Jobs Moving Offshore
More journalists' jobs moving offshore
Sally Jackson
March 08, 2007
In Britain and the US, the so-called outsourced newspaper is becoming a reality.
In Europe, Tony O'Reilly's Independent News & Media announced plans to hive off the downtable sub-editing of three of its Irish newspapers to a company set up by two former staff members.
In the US, a growing number of news organisations such as International Herald Tribune and Ohio's Columbus Dispatch are relocating jobs to India.
"With the exception of the magic of writing and editing news ... almost every other function, except printing, is location-indifferent," said an industry professional.
More from this news report @ The Australian
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Sally Jackson
March 08, 2007
In Britain and the US, the so-called outsourced newspaper is becoming a reality.
In Europe, Tony O'Reilly's Independent News & Media announced plans to hive off the downtable sub-editing of three of its Irish newspapers to a company set up by two former staff members.
In the US, a growing number of news organisations such as International Herald Tribune and Ohio's Columbus Dispatch are relocating jobs to India.
"With the exception of the magic of writing and editing news ... almost every other function, except printing, is location-indifferent," said an industry professional.
More from this news report @ The Australian
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: media, media-india, media-offshore, media-uk, media-usa, newspapers, newspapers-india, newspapers-uk, newspapers-usa, offshore, publishing, publishing-india, publishing-uk, publishing-usa
PermaLink - Newspaper Outsourcing - More Journalists' Jobs Moving Offshore posted by Ecacofonix : 3:05 AM
0 Comments
Bringing outsourced HR functions back in-house
Backing Up - Bringing outsourced HR functions back in-house isn’t easy, but sometimes it’s the best course for an organization, says Eric Krell
To date, few large human resources outsourcing (HRO) agreements—those that involve five or more processes and contract values north of $50 million—have been terminated and brought back in-house.
Bringing outsourced functions back in-house is no laughing matter for HR executives. For HR, understanding what it takes to bring an outsourced function back in-house is essential to ensuring that the process goes smoothly.
Read more from this article at Society for Human Resource Management article, Feb 2007
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
To date, few large human resources outsourcing (HRO) agreements—those that involve five or more processes and contract values north of $50 million—have been terminated and brought back in-house.
Bringing outsourced functions back in-house is no laughing matter for HR executives. For HR, understanding what it takes to bring an outsourced function back in-house is essential to ensuring that the process goes smoothly.
Read more from this article at Society for Human Resource Management article, Feb 2007
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: analysis, analysis-hr, hr
PermaLink - Bringing outsourced HR functions back in-house posted by Ecacofonix : 1:56 AM
0 Comments
IBM And Cognos Team Up On IBM's HR BTO Service
IBM And Cognos Team Up On IBM's HR BTO Service
(WebWire) 23 Feb 2007
ARMONK, N.Y. & BURLINGTON, Mass. - Business intelligence and performance management solutions leader Cognos and IBM have extended their alliance to deliver a workforce performance management solution through IBM’s world-leading Human Resources Business Transformation Outsourcing (BTO) service.
IBM selected Cognos 8 Workforce Performance as a standard analytic and reporting solution to be delivered within its full-service Human Capital Management (HCM) outsourcing solutions portfolio. The addition of Cognos 8 Workforce Performance extends IBM services to its clients by teaming their HCM capabilities with analytic insight into workforce trends and influencing factors within the talent management cycle.
Read more from this full press release
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
(WebWire) 23 Feb 2007
ARMONK, N.Y. & BURLINGTON, Mass. - Business intelligence and performance management solutions leader Cognos and IBM have extended their alliance to deliver a workforce performance management solution through IBM’s world-leading Human Resources Business Transformation Outsourcing (BTO) service.
IBM selected Cognos 8 Workforce Performance as a standard analytic and reporting solution to be delivered within its full-service Human Capital Management (HCM) outsourcing solutions portfolio. The addition of Cognos 8 Workforce Performance extends IBM services to its clients by teaming their HCM capabilities with analytic insight into workforce trends and influencing factors within the talent management cycle.
Read more from this full press release
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: business-intelligence, business-intelligence-hr, business-transformation-outsourcing, hr, hr-it, hr-software, ibm, software-workforce-management, workforce-management
PermaLink - IBM And Cognos Team Up On IBM's HR BTO Service posted by Ecacofonix : 1:50 AM
0 Comments
ACS Renews Retirement Benefits Outsourcing Contract with Allied Waste
ACS Renews Retirement Plan Outsourcing Contract with Allied Waste
DALLAS, March 7, 2007 /PRNewswire-FirstCall/ -- Affiliated Computer Services, Inc., a premier provider of business process outsourcing and information technology solutions, announced today that it has been awarded a five-year renewal of its retirement plan outsourcing contract with Allied Waste Industries, Inc., a leading provider of waste services. Financial terms were not disclosed.
ACS has been administering retirement benefits for Allied Waste's employees since 1998. Services include record keeping, administration, benefit calculations, actuarial services, and call center support for Allied Waste's 26,000 retirement plan participants. The renewal highlights ACS' proven strength in large-scale benefits administration, part of its broad range of human resources outsourcing (HRO) solutions.
See the full news release here
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
DALLAS, March 7, 2007 /PRNewswire-FirstCall/ -- Affiliated Computer Services, Inc., a premier provider of business process outsourcing and information technology solutions, announced today that it has been awarded a five-year renewal of its retirement plan outsourcing contract with Allied Waste Industries, Inc., a leading provider of waste services. Financial terms were not disclosed.
ACS has been administering retirement benefits for Allied Waste's employees since 1998. Services include record keeping, administration, benefit calculations, actuarial services, and call center support for Allied Waste's 26,000 retirement plan participants. The renewal highlights ACS' proven strength in large-scale benefits administration, part of its broad range of human resources outsourcing (HRO) solutions.
See the full news release here
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: benefits-administration, benefits-administration-usa, hr, hr-north-america, hr-sanitation, hr-usa, retirement-benefits, retirement-benefits-usa, sanitation, sanitation-usa
PermaLink - ACS Renews Retirement Benefits Outsourcing Contract with Allied Waste posted by Ecacofonix : 1:41 AM
0 Comments
WebApps Increases Reach Into Human Resources Outsourcing Space
WebApps Increases Reach Into Human Resources Outsourcing Space: Partner Network Expands With Strategy Execution Partners
Press release
WebApps and Strategy Execution Partners form a partnership to offer a highly functional, easy-to-use Time and Labor Management solution to end-users in Chicago and the surrounding areas.
Bridgewater, NJ (PRWEB) February 22, 2007 -- WebApps, Inc., a leading provider of Software as a Service (SaaS), with a major push in Time and Labor Management, has entered into its newest strategic partnership with Human Resources Outsourcing (HRO) firm Strategy Execution Partners, LLC, located in Chicago.
Read the full press release here
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Press release
WebApps and Strategy Execution Partners form a partnership to offer a highly functional, easy-to-use Time and Labor Management solution to end-users in Chicago and the surrounding areas.
Bridgewater, NJ (PRWEB) February 22, 2007 -- WebApps, Inc., a leading provider of Software as a Service (SaaS), with a major push in Time and Labor Management, has entered into its newest strategic partnership with Human Resources Outsourcing (HRO) firm Strategy Execution Partners, LLC, located in Chicago.
Read the full press release here
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: hr, hr-it, hr-software, hr-usa, time-management, workforce-management
PermaLink - WebApps Increases Reach Into Human Resources Outsourcing Space posted by Ecacofonix : 1:36 AM
0 Comments
Friday, March 9, 2007
Strategic Risk Management for Financial Services Seminar
OpenPages Partners With Guillermo Kopp and TowerGroup to Deliver Strategic Risk Management for Financial Services Seminar
By: Marketwire @ Sys-Con
Mar. 9, 2007
Financial Services Risk Management roundtable event: Turning Risk and Compliance Cost into a Profitable Business Investment
Where: Millennium Hilton, 55 Church Street, New York, New York 10007
When: Tuesday, March 20, 2007; 8:00am EDT
The fully loaded cost of risk and compliance across the financial services industry will reach an estimated global total in the range of 330 billion USD in 2007. In addition to unnecessary duplication in technology, more than 80% of this cost is still comprised of direct administrative expenses (e.g., compliance, risk management, operational and financial controls) and includes the administrative overhead that is also loaded on most line and management functions.
This seminar addresses these issues. More on this news release from Sys Con
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
By: Marketwire @ Sys-Con
Mar. 9, 2007
Financial Services Risk Management roundtable event: Turning Risk and Compliance Cost into a Profitable Business Investment
Where: Millennium Hilton, 55 Church Street, New York, New York 10007
When: Tuesday, March 20, 2007; 8:00am EDT
The fully loaded cost of risk and compliance across the financial services industry will reach an estimated global total in the range of 330 billion USD in 2007. In addition to unnecessary duplication in technology, more than 80% of this cost is still comprised of direct administrative expenses (e.g., compliance, risk management, operational and financial controls) and includes the administrative overhead that is also loaded on most line and management functions.
This seminar addresses these issues. More on this news release from Sys Con
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: compliance-finance, events, events-finance, events-finance-usa, finance, finance-risk-management, it-finance, it-finance-risk-management, it-finance-usa
PermaLink - Strategic Risk Management for Financial Services Seminar posted by Ecacofonix : 10:53 PM
0 Comments
Press Release - SourceNet Solutions Ranked as No. 1 Accounts Payable Outsourcing Vendor
SourceNet Solutions Ranked as No. 1 Accounts Payable Outsourcing Vendor
Press Release
Texas, March 7 /PRNewswire-FirstCall/ -- SourceNet
Solutions, a Mellon Financial Corporation (NYSE: MEL) business, has been
ranked the No. 1 accounts payable outsourcing vendor in the 2006 Top 50
Best Managed Global Outsourcing Vendors list compiled by the Brown-Wilson
Group, authors of The Black Book of Outsourcing. The recent results show
that SourceNet was ranked first in 12 categories, including:
- Vendor Overall Preference/Recommendation
- Innovation
- Training
- Client Relationships & Governance Accountability
- Trust & Integrity
- Deployment & Outsourcing Implementation
- Customization
- Reliability
- Marginal Value Adds
- Data Security & Backup Services
- Support & Customer Care
- Best of Breed Technology & Process Improvement
"We are very proud of this outstanding ranking, which stems from our proactive efforts to expand and enhance our solutions to address our customers' need for enhanced cash management control through better process management and reporting capabilities," said Leon Busch, SourceNet president and chief executive officer. "Our best-in-class technology, combined with our consultative expertise in assisting clients with enhancing internal controls and automating processes while improving efficiencies and reducing costs, are key differentiators for SourceNet."
Brown-Wilson analyzed more than 870 outsourcing vendors in 63 countries to provide objective analysis and advice to outsourcing buyers around the world. The survey rated companies on their consistent strength in four areas -- human capital performance, CEO commitment, corporate direction and leadership impact. A complimentary copy of the report can be downloaded at http://www.sourcenetsolutions.com.
For more than a decade, SourceNet Solutions has provided an AP outsourcing service that has helped companies lower their direct operating costs by up to 40 percent, while strengthening their working capital management processes and promoting risk mitigation. SourceNet also provides payroll management and utility bill analysis services. More information about SourceNet Solutions is available at http://www.sourcenetsolutions.com.
Mellon Financial Corporation is a global financial services company. Headquartered in Pittsburgh, Mellon is one of the world's leading providers of financial services for institutions, corporations and high net worth individuals, providing asset management, private wealth management, asset servicing, payment solutions and investor services. Mellon has approximately $5.5 trillion in assets under management, administration or custody, including $995 billion under management. News and other information about Mellon is available at http://www.mellon.com.
SOURCE Mellon Financial Corporation
Related links:
http://www.mellon.com
http://www.sourcenetsolutions.com
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Press Release
Texas, March 7 /PRNewswire-FirstCall/ -- SourceNet
Solutions, a Mellon Financial Corporation (NYSE: MEL) business, has been
ranked the No. 1 accounts payable outsourcing vendor in the 2006 Top 50
Best Managed Global Outsourcing Vendors list compiled by the Brown-Wilson
Group, authors of The Black Book of Outsourcing. The recent results show
that SourceNet was ranked first in 12 categories, including:
- Vendor Overall Preference/Recommendation
- Innovation
- Training
- Client Relationships & Governance Accountability
- Trust & Integrity
- Deployment & Outsourcing Implementation
- Customization
- Reliability
- Marginal Value Adds
- Data Security & Backup Services
- Support & Customer Care
- Best of Breed Technology & Process Improvement
"We are very proud of this outstanding ranking, which stems from our proactive efforts to expand and enhance our solutions to address our customers' need for enhanced cash management control through better process management and reporting capabilities," said Leon Busch, SourceNet president and chief executive officer. "Our best-in-class technology, combined with our consultative expertise in assisting clients with enhancing internal controls and automating processes while improving efficiencies and reducing costs, are key differentiators for SourceNet."
Brown-Wilson analyzed more than 870 outsourcing vendors in 63 countries to provide objective analysis and advice to outsourcing buyers around the world. The survey rated companies on their consistent strength in four areas -- human capital performance, CEO commitment, corporate direction and leadership impact. A complimentary copy of the report can be downloaded at http://www.sourcenetsolutions.com.
For more than a decade, SourceNet Solutions has provided an AP outsourcing service that has helped companies lower their direct operating costs by up to 40 percent, while strengthening their working capital management processes and promoting risk mitigation. SourceNet also provides payroll management and utility bill analysis services. More information about SourceNet Solutions is available at http://www.sourcenetsolutions.com.
Mellon Financial Corporation is a global financial services company. Headquartered in Pittsburgh, Mellon is one of the world's leading providers of financial services for institutions, corporations and high net worth individuals, providing asset management, private wealth management, asset servicing, payment solutions and investor services. Mellon has approximately $5.5 trillion in assets under management, administration or custody, including $995 billion under management. News and other information about Mellon is available at http://www.mellon.com.
SOURCE Mellon Financial Corporation
Related links:
http://www.mellon.com
http://www.sourcenetsolutions.com
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: accounting, accounts-payable, finance
PermaLink - Press Release - SourceNet Solutions Ranked as No. 1 Accounts Payable Outsourcing Vendor posted by Ecacofonix : 9:40 PM
0 Comments
The Next Wave of Business Analytics (BA) & Business Intelligence (BI)
The Next Wave of Business Analytics
Article published in DM Review Magazine
March 2007 Issue
By Dan Vesset
In September and October 2006, IDC and DM Review conducted a survey on business intelligence (BI), commonly associated with query, reporting and OLAP technology.
IDC's research into the BA market has identified that the market moves in 15-year cycles. First period: 1975 to 1990, was characterized by production reporting on mainframes. Second period: 1990 to 2005, saw the beginning of user-friendlier client/server-based BI. Starting 2005, the BI market and ushered in the new wave of investment in business analytics (BA) by organizations in all industries. The current market cycle is expected to last until 2020.
Read more on this from this report at DM Review
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Article published in DM Review Magazine
March 2007 Issue
By Dan Vesset
In September and October 2006, IDC and DM Review conducted a survey on business intelligence (BI), commonly associated with query, reporting and OLAP technology.
IDC's research into the BA market has identified that the market moves in 15-year cycles. First period: 1975 to 1990, was characterized by production reporting on mainframes. Second period: 1990 to 2005, saw the beginning of user-friendlier client/server-based BI. Starting 2005, the BI market and ushered in the new wave of investment in business analytics (BA) by organizations in all industries. The current market cycle is expected to last until 2020.
Read more on this from this report at DM Review
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: analytics, business-intelligence, trends, trends-analytics, trends-business-intelligence
PermaLink - The Next Wave of Business Analytics (BA) & Business Intelligence (BI) posted by Ecacofonix : 9:34 PM
0 Comments
2007 will be a challenging year in contact center outsourcing history
2007 will be one of the most challenging years in contact center outsourcing's history
8th March 2007
By Computer Business Review Online Staff Writer
A new report has revealed that contact center outsourcing providers are set to face tremendous challenges with the emergence of late-adopting vertical markets. Indeed, vendors are struggling to adapt industry-specific solutions to both new and established clients.
According to the Datamonitor report, "2007 Trends to Watch: Contact Center Outsourcing and Services," the evolution of horizontal functions will also challenge contact center outsourcers, as more investors move toward one-stop-shops for multiple services. In addition, technology shifts owing to customers rapidly adopting new technology will be an area of concern for outsourcing vendors.
More read from this news report @ CBR Online
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
8th March 2007
By Computer Business Review Online Staff Writer
A new report has revealed that contact center outsourcing providers are set to face tremendous challenges with the emergence of late-adopting vertical markets. Indeed, vendors are struggling to adapt industry-specific solutions to both new and established clients.
According to the Datamonitor report, "2007 Trends to Watch: Contact Center Outsourcing and Services," the evolution of horizontal functions will also challenge contact center outsourcers, as more investors move toward one-stop-shops for multiple services. In addition, technology shifts owing to customers rapidly adopting new technology will be an area of concern for outsourcing vendors.
More read from this news report @ CBR Online
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: 2007, analysis, call-centres, contact-centres, it-contact-centres, trends, value-added-services-call-centres
PermaLink - 2007 will be a challenging year in contact center outsourcing history posted by Ecacofonix : 9:27 PM
0 Comments
Perot Systems Wins Five-Year Contract With Altivity Packaging
Perot Systems Wins Five-Year Contract With Altivity Packaging
Press release
IT Outsourcing and Applications Solution to Support Packaging Company's Post- Merger Integration Strategy
PLANO, Texas, March 7 /PRNewswire-FirstCall/ -- Perot Systems Corporation (NYSE: PER) today announced that Altivity Packaging, a leading provider of folding cartons and bag packaging, has signed a five-year contract with Perot Systems in support of its business and technology integration strategy. Terms of the contract were not disclosed.
Following a period of mergers, acquisitions and growth, the $2 billion packaging manufacturer is looking to Perot Systems to support its IT integration and alignment strategy, including a centralized data center and IT infrastructure housing Altivity's business systems and applications.
"Outsourcing provides us the flexibility to expand our core IT services as our business and technology needs grow. We also needed to provide transparency to the true costs of IT, enabling us to make better informed decisions as the demand for IT services change," said Steve Nelson, vice president of IT for Altivity. "Perot Systems is a match for our needs and is the best IT option for Altivity. We are confident in their ability to deliver."
Under the agreement, Perot Systems will provide a broad range of infrastructure technology outsourcing services and selected application support for Altivity's operations in the U.S., Canada and Mexico. For the initial six months, Perot Systems will focus on helping to migrate select applications and consolidate Altivity's data center into Perot Systems' Plano Technology Center. Perot Systems will also provide network services management, telecommunications support, and its RS6000 utility computing and storage solution from its Technology Center.
"Our industry-specific knowledge, mature IT processes and data center
capabilities provide Altivity with the ability to reliably, quickly and
economically set up and maintain the IT infrastructure needed to run their
systems and network," explained Steve Curts, president of Perot Systems
commercial solutions group. "As a result, Altivity will be better
positioned to achieve significant performance and cost benefits, such as
more timely and economical support for their divisions and groups, as well
as a more efficient use of their financial resources."
About Altivity
Altivity Packaging is a leading manufacturer of consumer packaging products and is one of the largest privately held packaging companies. The company is a leading producer of coated-recycled boxboard and manufactures folding cartons; multiwall and consumer bag packaging; plastic packaging; label solution; inks/coatings; contract packaging; and laminations for a variety of consumer and industrial companies. The company also produces a full-line of high quality, decorative gift boxes for the mass market gift department stores and retail establishments. Altivity Packaging is a
combination of the assets of Smurfit-Stone's Consumer Packaging Division and Field Container Company, L.P. Altivity Packaging operates six recycled boxboard mills and 51 consumer packaging facilities in North America. The company is headquartered in the Chicago area and employs approximately 8,000 employees in the U.S., Canada and Mexico.
About Perot Systems
Perot Systems is a worldwide provider of information technology services and business solutions. Through its flexible and collaborative approach, Perot Systems integrates expertise from across the company to deliver custom solutions that enable clients to accelerate growth, streamline operations and create new levels of customer value. Headquartered in Plano, Texas, Perot Systems reported 2006 revenue of $2.3 billion. The company has more than 21,000 associates located in North America, Europe, and Asia. Additional information on Perot Systems is available at http://www.perotsystems.com .
This press release contains forward-looking statements that are subject to known and unknown risks and uncertainties that could cause actual results to differ materially from those expressed or implied by such statements. For factors that could affect our business and cause actual results to differ materially, please refer to our Annual Report on Form 10-K for the fiscal year ended December 31, 2006, as filed with the U.S. Securities and Exchange Commission and available at http://www.sec.gov , as updated in our Quarterly Reports on Form 10-Q filed after such Form 10-K, for additional information regarding risk factors. We disclaim any
intention or obligation to revise any forward-looking statements whether as a result of new information, future developments, or otherwise.
SOURCE Perot Systems Corporation
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Press release
IT Outsourcing and Applications Solution to Support Packaging Company's Post- Merger Integration Strategy
PLANO, Texas, March 7 /PRNewswire-FirstCall/ -- Perot Systems Corporation (NYSE: PER) today announced that Altivity Packaging, a leading provider of folding cartons and bag packaging, has signed a five-year contract with Perot Systems in support of its business and technology integration strategy. Terms of the contract were not disclosed.
Following a period of mergers, acquisitions and growth, the $2 billion packaging manufacturer is looking to Perot Systems to support its IT integration and alignment strategy, including a centralized data center and IT infrastructure housing Altivity's business systems and applications.
"Outsourcing provides us the flexibility to expand our core IT services as our business and technology needs grow. We also needed to provide transparency to the true costs of IT, enabling us to make better informed decisions as the demand for IT services change," said Steve Nelson, vice president of IT for Altivity. "Perot Systems is a match for our needs and is the best IT option for Altivity. We are confident in their ability to deliver."
Under the agreement, Perot Systems will provide a broad range of infrastructure technology outsourcing services and selected application support for Altivity's operations in the U.S., Canada and Mexico. For the initial six months, Perot Systems will focus on helping to migrate select applications and consolidate Altivity's data center into Perot Systems' Plano Technology Center. Perot Systems will also provide network services management, telecommunications support, and its RS6000 utility computing and storage solution from its Technology Center.
"Our industry-specific knowledge, mature IT processes and data center
capabilities provide Altivity with the ability to reliably, quickly and
economically set up and maintain the IT infrastructure needed to run their
systems and network," explained Steve Curts, president of Perot Systems
commercial solutions group. "As a result, Altivity will be better
positioned to achieve significant performance and cost benefits, such as
more timely and economical support for their divisions and groups, as well
as a more efficient use of their financial resources."
About Altivity
Altivity Packaging is a leading manufacturer of consumer packaging products and is one of the largest privately held packaging companies. The company is a leading producer of coated-recycled boxboard and manufactures folding cartons; multiwall and consumer bag packaging; plastic packaging; label solution; inks/coatings; contract packaging; and laminations for a variety of consumer and industrial companies. The company also produces a full-line of high quality, decorative gift boxes for the mass market gift department stores and retail establishments. Altivity Packaging is a
combination of the assets of Smurfit-Stone's Consumer Packaging Division and Field Container Company, L.P. Altivity Packaging operates six recycled boxboard mills and 51 consumer packaging facilities in North America. The company is headquartered in the Chicago area and employs approximately 8,000 employees in the U.S., Canada and Mexico.
About Perot Systems
Perot Systems is a worldwide provider of information technology services and business solutions. Through its flexible and collaborative approach, Perot Systems integrates expertise from across the company to deliver custom solutions that enable clients to accelerate growth, streamline operations and create new levels of customer value. Headquartered in Plano, Texas, Perot Systems reported 2006 revenue of $2.3 billion. The company has more than 21,000 associates located in North America, Europe, and Asia. Additional information on Perot Systems is available at http://www.perotsystems.com .
This press release contains forward-looking statements that are subject to known and unknown risks and uncertainties that could cause actual results to differ materially from those expressed or implied by such statements. For factors that could affect our business and cause actual results to differ materially, please refer to our Annual Report on Form 10-K for the fiscal year ended December 31, 2006, as filed with the U.S. Securities and Exchange Commission and available at http://www.sec.gov , as updated in our Quarterly Reports on Form 10-Q filed after such Form 10-K, for additional information regarding risk factors. We disclaim any
intention or obligation to revise any forward-looking statements whether as a result of new information, future developments, or otherwise.
SOURCE Perot Systems Corporation
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: data-centres, data-centres-usa, it-infrastructure, it-infrastructure-usa, it-integration, it-integration-usa, it-packaging, packaging, packaging-usa, packgaing-north-america
PermaLink - Perot Systems Wins Five-Year Contract With Altivity Packaging posted by Ecacofonix : 9:21 PM
0 Comments
TeleTech Expands Customer Management Outsourcing Deal with US Cable Provider
TeleTech Expands Agreement With Top U.S. Cable Provider
ENGLEWOOD, Colorado, USA, March 7 /PRNewswire-FirstCall/ -- TeleTech Holdings, Inc., a global business process outsourcing (BPO) providers with a customer management focus, today announced that a top-five U.S. cable operator has chosen to expand its current operations with TeleTech by selecting the TeleTech@Home solution.
TeleTech will provide services for multiple lines of business that include entertainment, telephony, broadband, and wireless. Currently, TeleTech provides customer management, technical support, and value-added sales programs for this client in North America and Argentina.
More from this press release @ PR Newswire
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
ENGLEWOOD, Colorado, USA, March 7 /PRNewswire-FirstCall/ -- TeleTech Holdings, Inc., a global business process outsourcing (BPO) providers with a customer management focus, today announced that a top-five U.S. cable operator has chosen to expand its current operations with TeleTech by selecting the TeleTech@Home solution.
TeleTech will provide services for multiple lines of business that include entertainment, telephony, broadband, and wireless. Currently, TeleTech provides customer management, technical support, and value-added sales programs for this client in North America and Argentina.
More from this press release @ PR Newswire
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: cable, cable-usa, customer-support, customer-support-usa, entertainment, entertainment-usa, internet, internet-usa, telecom, telecom-usa, usa
PermaLink - TeleTech Expands Customer Management Outsourcing Deal with US Cable Provider posted by Ecacofonix : 9:15 PM
0 Comments
Indian offshore call centers 'not doomed'
Indian offshore call centers 'not doomed'
By Steve Ranger, Silicon.com, March 09, 2007
Offshore call centers are expected to continue growing, despite the fact that some companies are bringing their customer care services back home.
Investment in offshore markets will continue for some time...outsourcers will start to focus on higher-value services--such as business-to-employee care and technical support...says this report
Read the full article here @ ZD Net India
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
By Steve Ranger, Silicon.com, March 09, 2007
Offshore call centers are expected to continue growing, despite the fact that some companies are bringing their customer care services back home.
Investment in offshore markets will continue for some time...outsourcers will start to focus on higher-value services--such as business-to-employee care and technical support...says this report
Read the full article here @ ZD Net India
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: call-centres, call-centres-india, call-centres-offshore, doomsayers, offshore, trends, value-added-services, value-added-services-call-centres
Outsourcing customer service offshore can backfire
Outsourcing customer service offshore can backfire, says Brian White in this blog entry on his blog Blogging Stocks.
Some useful and frank comments from the visitors (mostly US) as well, about their experiences with India-specific customer service / contact centers.
Posted Mar 9th 2007 @ Blogging Stocks
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Some useful and frank comments from the visitors (mostly US) as well, about their experiences with India-specific customer service / contact centers.
Posted Mar 9th 2007 @ Blogging Stocks
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: call-centres, call-centres-india, call-centres-usa, customer-support, customer-support-india, customer-support-usa, english, language, language-india, opinions, problems
PermaLink - Outsourcing customer service offshore can backfire posted by Ecacofonix : 8:56 PM
0 Comments
Due diligence is essential for procurement outsourcing
Due diligence is essential for procurement outsourcing
16/02/2007
Business process outsourcing (BPO) company NelsonHall has produced a report intended to help businesses considering outsourcing their indirect procurement.
The report, Indirect Negotiations: Factors to Consider, contains advice as to the factors to consider when entering discussions with potential service providers.
Read more about this report from this Mikrofax article
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
16/02/2007
Business process outsourcing (BPO) company NelsonHall has produced a report intended to help businesses considering outsourcing their indirect procurement.
The report, Indirect Negotiations: Factors to Consider, contains advice as to the factors to consider when entering discussions with potential service providers.
Read more about this report from this Mikrofax article
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: due-diligence, evaluation, logistics, procurement
PermaLink - Due diligence is essential for procurement outsourcing posted by Ecacofonix : 11:07 AM
0 Comments
THOLONS announces services globalisation trends for 2007
THOLONS announces services globalisation trends for 2007
Services globalisation is now a key strategic imperative for successful enterprises and will be the single most important factor shaping how services are developed and delivered across the globe. Globalisation has evolved from individual companies leveraging a few resources offshore to countries now vying to be the next destination for technology and business process outsourcing.
The 10 key future trends for 2007 are:
1. SMEs driven by private equity investors will become significant participants in services globalisation.
2. Firms will adopt the “Cities of Excellence” model, sourcing services from the best location for respective ITO and BPO domains
3. Multi-sourcing will dominate as mega-deals will be sourced to a mix of Tier I and “best of breed” Tier II service providers
4. ITO and BPO growth will be supply constrained in an extremely strong demand market
5. Globally service providers will witness a significant resource crunch
6. Engineering Services, R&D, ERP, Infrastructure Management, Product Development and Healthcare will see increased traction in 2007
7. Captives will see heightened activity in 2007, with parent companies considering spin-offs to cash out
8. Offshoring of customer-facing processes will slow down, and some may move back onshore or nearshore
9. Tier II and Tier III service providers will spread their global footprint acquisitions
10. India will continue to be the leading destination for ITO and BPO. Philippines will be a strong but a distant second while China will trail behind for next several years.
While 2007 will see India’s stature as the world’s back office growing, the Philippines will evolve as the preferred destination for offshoring customer-facing jobs based on the benefits of cost reduction, manpower availability, and quality that it brings to global organisations. Some important factors that might work in favor of Philippines include factors such as a committed and highly trainable workforce, strong cultural affinity with the west, and the expansion of existing BPO firms.
China has challenges with english language fluency, cultural implications and Intellectual Property Rights (IPR). They have a lot of work to do to catch up, so it will be several years before Chinese services companies make their mark on the global ITO and BPO landscape.
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Services globalisation is now a key strategic imperative for successful enterprises and will be the single most important factor shaping how services are developed and delivered across the globe. Globalisation has evolved from individual companies leveraging a few resources offshore to countries now vying to be the next destination for technology and business process outsourcing.
The 10 key future trends for 2007 are:
1. SMEs driven by private equity investors will become significant participants in services globalisation.
2. Firms will adopt the “Cities of Excellence” model, sourcing services from the best location for respective ITO and BPO domains
3. Multi-sourcing will dominate as mega-deals will be sourced to a mix of Tier I and “best of breed” Tier II service providers
4. ITO and BPO growth will be supply constrained in an extremely strong demand market
5. Globally service providers will witness a significant resource crunch
6. Engineering Services, R&D, ERP, Infrastructure Management, Product Development and Healthcare will see increased traction in 2007
7. Captives will see heightened activity in 2007, with parent companies considering spin-offs to cash out
8. Offshoring of customer-facing processes will slow down, and some may move back onshore or nearshore
9. Tier II and Tier III service providers will spread their global footprint acquisitions
10. India will continue to be the leading destination for ITO and BPO. Philippines will be a strong but a distant second while China will trail behind for next several years.
While 2007 will see India’s stature as the world’s back office growing, the Philippines will evolve as the preferred destination for offshoring customer-facing jobs based on the benefits of cost reduction, manpower availability, and quality that it brings to global organisations. Some important factors that might work in favor of Philippines include factors such as a committed and highly trainable workforce, strong cultural affinity with the west, and the expansion of existing BPO firms.
China has challenges with english language fluency, cultural implications and Intellectual Property Rights (IPR). They have a lot of work to do to catch up, so it will be several years before Chinese services companies make their mark on the global ITO and BPO landscape.
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: 2007, globalisation, trends
PermaLink - THOLONS announces services globalisation trends for 2007 posted by Ecacofonix : 11:00 AM
0 Comments
Digital Fuel and TPI Showcase Managing HR Services to Deliver Business Value
Digital Fuel and TPI Showcase How Companies Are Managing HR Services to Deliver Business Value
Illustrates how companies improve Human Resource (HR) services delivery through SLA Management in shared services and/or outsourcing service relationships
February 21, 2007
Digital Fuel today announced that it will co-present a session at The 2nd Annual HR Week West in Santa Clara, CA on February 22nd , entitled "Managing HR Service Relationships for Increased Business Value".
"Despite the increasing investment in human resources outsourcing, many HR departments are not equipped to be proactive in identifying potential issues before problems occur that effect the company," said Tom Schaefer, executive vice president of Digital Fuel. "By leveraging the right software technology to manage service relationships, organizations are able to address any service level issues before they escalate, resolve issues in a collaborative fashion, and ensure that all needs are being met."
Read more from this PR Web report
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Illustrates how companies improve Human Resource (HR) services delivery through SLA Management in shared services and/or outsourcing service relationships
February 21, 2007
Digital Fuel today announced that it will co-present a session at The 2nd Annual HR Week West in Santa Clara, CA on February 22nd , entitled "Managing HR Service Relationships for Increased Business Value".
"Despite the increasing investment in human resources outsourcing, many HR departments are not equipped to be proactive in identifying potential issues before problems occur that effect the company," said Tom Schaefer, executive vice president of Digital Fuel. "By leveraging the right software technology to manage service relationships, organizations are able to address any service level issues before they escalate, resolve issues in a collaborative fashion, and ensure that all needs are being met."
Read more from this PR Web report
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: contractual-terms, hr, hr-sla, hr-software, service-levels, sla, software-sla
PermaLink - Digital Fuel and TPI Showcase Managing HR Services to Deliver Business Value posted by Ecacofonix : 9:59 AM
0 Comments
Drug, Pharma Major Novartis in BPO Pact with Genpact
Novartis forms BPO pact with Genpact
08 Feb 2007
Swiss giant drugmaker Novartis has signed a contract deal with services provider Genpact to outsource some of its business processes to India.
India-based Genpact will provide the pharma division of Novartis with support in accounting and purchasing activities and manage this as a global shared service, Chris Lewis.
More from this Bio-pharma Reporter article
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
08 Feb 2007
Swiss giant drugmaker Novartis has signed a contract deal with services provider Genpact to outsource some of its business processes to India.
India-based Genpact will provide the pharma division of Novartis with support in accounting and purchasing activities and manage this as a global shared service, Chris Lewis.
More from this Bio-pharma Reporter article
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: accounting-india, accounting-pharma, accounting-switzerland, pharma, pharma-europe, pharma-india, pharma-switzerland, purchasing, purchasing-pharma, switzerland
PermaLink - Drug, Pharma Major Novartis in BPO Pact with Genpact posted by Ecacofonix : 9:24 AM
0 Comments
Sony to Outsource PlayStation Chip Production?
Sony To Consider Outsourcing Cell Production
A Sony Japan executive has revealed that the company is planning to cut back on future chip spending, and may elect not to continue to produce the Cell processor in-house as production of the PlayStation 3 continues to ramp up.
Read more from this Gamasutra report, Feb 13, 2007
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
A Sony Japan executive has revealed that the company is planning to cut back on future chip spending, and may elect not to continue to produce the Cell processor in-house as production of the PlayStation 3 continues to ramp up.
Read more from this Gamasutra report, Feb 13, 2007
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: electronics, electronics-japan, games, games-japan, japan, manufacturing-japan, microprocessors, microprocessors-japan
PermaLink - Sony to Outsource PlayStation Chip Production? posted by Ecacofonix : 9:19 AM
0 Comments
Remote Infrastructure Management Outsourcing (RIMO) Market Growth to Exceed US $8 Billion in Next 5 Years
Everest Research Institute Anticipates Remote Infrastructure Management Outsourcing (RIMO) Market Growth to Exceed US $8 Billion over Next Five Years
Institute’s New ITO Research Group to Release In-Depth ITO Analyses in 2007. The Remote Infrastructure Management Outsourcing (RIMO) market is likely to exceed US $8 billion over the next five years, according to a new report released today by the Everest Research Institute.
The RIMO market, an emerging Infrastructure Outsourcing (IO) model, is growing at approximately 60 percent annually. The Roadmap report provides insights into the benefits of RIMO for buyers, such as enhanced flexibility in IT asset ownership arrangements and increased control over IT service delivery, as well as discusses suppliers’ challenges in meeting these new trend demands.
See more about the report here @ dBusinessNews
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Institute’s New ITO Research Group to Release In-Depth ITO Analyses in 2007. The Remote Infrastructure Management Outsourcing (RIMO) market is likely to exceed US $8 billion over the next five years, according to a new report released today by the Everest Research Institute.
The RIMO market, an emerging Infrastructure Outsourcing (IO) model, is growing at approximately 60 percent annually. The Roadmap report provides insights into the benefits of RIMO for buyers, such as enhanced flexibility in IT asset ownership arrangements and increased control over IT service delivery, as well as discusses suppliers’ challenges in meeting these new trend demands.
See more about the report here @ dBusinessNews
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: it, it-infrastructure, remote-infrastructure-management