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See also outsourcing updates for related categories: Airlines, Finance & Accounting

DAALLO Airlines Outsources Accounting to Kale Consultants, India

25 Jun 2007, Source : Moneycontrol.com

DAALLO Airlines, an airline operating between Middle East, Africa and Europe has selected Kale Consultants Ltd. for providing passenger revenue accounting and cargo revenue accounting on an outsourced basis. Kale will provide revenue accounting processing services to Daallo from its Managed Process Services centre in Mumbai, India.

Kale will provide passenger & cargo revenue accounting services including the processing of sales and uplifts, claims to credit card companies and to other airlines for interline coupons, declaration of revenue with comprehensive account postings for the general ledger, management of deals, and a decision support business intelligence system.

Read the full report from here @ Moneycontrol India

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Labels: accounting, accounting-india, airlines, airlines-africa, airlines-asia, airlines-europe, airlines-india, business-intelligence, finance, finance-asia, finance-india

BlogOut provides regular, global outsourcing updates. See BlogOut Directory for the complete list of categories

See also outsourcing updates for related categories: Airlines

No-frills Airlines in India See 25% Savings by Outsourcing Maintenance

Sudhir Chowdhary - New Delhi @ Express Travel World

Low-cost carriers in the country like Kingfisher Airlines and SpiceJet are increasingly outsourcing their aircraft maintenance and overhauling work to keep operating expenses down. They are looking to save almost 20-25 per cent in costs by contracting such work to players such as Lufthansa, KLM, SAS and Singapore Airlines.

Public sector carriers Indian and Air-India, who have rich expertise in aircraft maintenance with a combined manpower exceeding 9,000, are also eyeing a major pie of the contract maintenance and overhauling business. Indian recently bagged a Rs 120 crore contract from Kingfisher Airlines for maintenance work and for flying on non-viable routes.

Full news report from here

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Labels: airlines, airlines-india, maintenance

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Delta Airlines cancels BPO contract with IBM Daksh, India

Apr 03, 2007, Economic Times

Delta Airlines has pulled out its back office operations from Gurgaon-based IBM Daksh. About 500 people were working under Delta processes in the BPO providing ticketing, customer relation services to the US-based airline. IBM also services United Airlines (UA).

IBM provides upgrade changes, fare loading, customer relations, ticketing, re-issue etc to UA customers from its Gurgaon, Pune and Mumbai centres. Delta was one of the oldest processes in IBM Daksh, dating back to more than five years. The reasons for the pull out were not known as Delta Airline officials failed to respond to ET queries.

Read the full news report from here @ Economic Times

Other terms / topics mentioned in the report: Banking, Powergen, Vertex, Lloyds TSB, Philippines, Bankruptcy, British Airways, KLM, South African Airways, Virgin Atlantic, WNS Holdings

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Labels: airlines, airlines-india, airlines-usa

Kale Consultants wins NASSCOM IT Innovation award 2006

1 Mar 2007, Source : Moneycontrol.com

Kale Consultants has been awarded the NASSCOM IT Innovation Award 2006. The award was presented by the Prime Minister of India to Mr.Vipul Jain, CEO and Managing Director, Kale Consultants Ltd. on 9th February 2007 at the NASSCOM IT Leadership Forum.

The Award recognizes Kale’s innovation in creating a Platform Based BPO business model for the Airline and Travel industry. Kale’s portfolio of revenue accounting solutions provides clients the benefits of transformation as well as outsourcing of their processes in a simple compelling value proposition.

Read the full news release from here @ Moneycontrol India

BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories

Labels: airlines-india, finance-india, finance-travel, finance-travel-agents, it-airlines, it-transportation, it-travel, travel, travel-india

American Airlines shifts Asia Pacific call center to India

2007-03-08, Source : Moneycontrol.com

American Airlines, has announced the shifting of its Asia Pacific call center operations to India, from Australia. The world’s largest airline has appointed Bird Information Systems Pvt. Ltd. (BIS), a technology provider of automated aviation and travel related software solutions, to provide call centre services for travel related queries in India and Asia Pacific region.

Bird Information Systems will provide American Airlines the call centre services to handle all customer requests relating to travel bookings, reservation, fares, ticketing (including E-Tickets) and other general information related to the airline. BIS will assist customers with booking holiday packages, insurance and other travel related services.

Full report here

Labels: airlines, airlines-asia, airlines-india, call-centres, call-centres-airlines, call-centres-india, customer-support, customer-support-airlines, customer-support-india, travel, travel-india