Wednesday, July 11, 2007
Airline Outsourcing News Links & News Snippets
BlogOut provides regular, global outsourcing updates. See BlogOut Directory for the complete list of categories
See also outsourcing updates for related categories: Airlines
Airline Outsourcing News Links & News Snippets
EDS to Buy Sabre Airline Outsourcing Business - total cost about 770 US $ million - Mar 2001
CSC Wins Airline Outsourcing Deal - Scandinavian airline and travel company SAS Group has signed up Computer Sciences for a five-year, $1.5bin outsourcing deal. CSC will provide SAS with IT consulting, systems integration, application development and maintenance services, as wells as provide services for SAS's booking and ticket reservation systems, ticket-free travel technologies, self-service check-in systems, flight maintenance systems and cargo control systems. SAS Group will turn over the operation of its IT infrastructure under a deal worth more than $1 billion - Dec 2003
Machinists to fight ruling on airline outsourcing US AIRWAYS The International Association of Machinists said Thursday it will ask a 13-judge appeals court to rehear a case involving US Airways outsourcing, after a three-judge panel lifted an injunction that prohibited the airline from contracting out maintenance - Feb 2004
Are Airlines Outsourcing Safety? Eyewitness News Investigation - a critical report by Steve Daniels (05/09/05 ) - An Eyewitness News investigation is uncovering a new trend in outsourcing -- the outsourcing of airline maintenance. Some airlines have been outsourcing nearly 80 percent of their maintenance. It's a way to save money, but we've discovered disturbing safety issues at one North Carolina maintenance company. Full report here @ ABC 11 TV - Sep 2005
Airline's outsourcing decision pending - The dispute over US Airways' outsourcing of Airbus jet overhauls could be decided by an arbitration panel as early as next month. The International Association of Machinists challenged US Airways in court last October when the carrier started sending its Airbus jets to an Alabama maintenance contractor for their five-year, heavy maintenance checks - July, 2004
Airline Fights Outsourcing Trend - Eyewitness News Investigation - Sep 2005 - Outsourcing maintenance saves airlines money, but airlines insist they are following FAA regulations and the practice is perfectly safe. In 2004, the government reported that U.S. airlines outsource 51 percent of their maintenance. But Eyewitness News has discovered that some airlines outsource much more: * Southwest says it outsources 75 percent of its maintenance, * Delta just announced that it's outsourcing major overhauls, called "heavy maintenance," for nearly its entire fleet, * United outsources much of its heavy maintenance at TIMCO, which is headquartered in Greensboro, * America West outsources 100 percent of its heavy maintenance - full report here - Sep 2005
Delta Airlines's outsourcing contract with AT&T's Global Information Solutions unit - To take on a rapidly changing airline business and sluggish mainframe performance, Delta Air Lines recently joined with AT&T Global Information Solutions, Dayton, Ohio, to provide information technology services for the Atlanta-based airline. The move represents a conversion to enterprise-wide, client/server technology after 25 years as a mainframe-based company, said John King, Delta's vice president of information technology. The deal calls for Delta to buy an estimated $2.8 billion in technology products and services - Oct 1994
Electronic Data Systems (EDS) to Buy Piece of Swissair Operation - Electronic Data Systems Corp. said Monday that it plans to buy the technical-outsourcing business of Atraxis, the ticketing unit of Swissair Group - Oct 2001
Management team acquires airline outsourcing business - Together with the management, NatWest Development Capital (NWDC) has bought Heathrow-based Select Prospects Limited, a leader in revenue accounting and recovery outsourcing services to international airlines in a deal worth £4m. Select, formed in 1992, employs over 150 people and its customers include many of the world's largest flag carriers including British Airways, South African Airways, Swiss Air, Air New Zealand, KLM and American Airlines - Apr 2001
Airlines Tighten the Screws on IT Costs - With industry spending on IT ranging from $8 billion to $10 billion annually, that should mean big bucks for aviation outsourcers such as IBM (IBM ), Accenture (ACN ), Unisys (UIS ), and Electronic Data Systems (EDS ). Unisys already manages the IT infrastructure for cargo operations at Delta Airlines (DAL ), Air Canada, and Northwest Airlines (NWAC ), and EDS runs most of US Airways' IT systems. PLACES TO CUT. Labor contracts and the buying and leasing of planes mean the majority of airlines' expenses are relatively fixed, so all other costs have come under intense scrutiny. Moving IT to an outsourcer has been a favorite..Savings from outsourcing can range from 10% to 20%, according to outsourcers and consultants. Further, the airline industry has generally lagged behind others in developing standardized software packages. That has necessitated expensive custom programming...as much as 80% of the business software run by airlines is custom-developed. Costly custom work and less expensive but still difficult system-integration projects are catching the eye of top execs....Aug 2002, full report here @ Business Week
Airlines Outsource Upkeep - Carriers Try to Cut Costs; Unions Raise Safety Concerns - August, 2005 - The mechanics' strike at Northwest Airlines Corp. has refocused attention on the airline industry's ongoing push to reduce costs by outsourcing maintenance jobs. JetBlue Airways and America West Airlines have their planes serviced in El Salvador. Northwest and Continental Airlines use repair stations in Hong Kong and Singapore. Delta Air Lines' planes will soon be serviced by a division of Air Canada. Many other carriers send maintenance work to third parties in the United States, mainly in the South, where labor rates are lower Aug 2005 - full report here Wash Post
Northwest to outsource jobs if IAM rejects deal; Saying the contract saves thousands of jobs the airline would otherwise farm out, the union recommended ratification. If Northwest Airlines ground workers reject an agreement negotiated Friday by their union, the airline intends to eliminate 2,890 equipment service jobs and outsource that work. If the union members ratify the deal, the job losses for equipment service employees, who handle bags and push aircraft back from gates, will be held to 492 positions.
Bankrupt United Airlines to outsource telephone call centre / reservation jobs to India - United Airlines will start outsourcing telephone reservation jobs to India as the airline continues to find areas where it can trim costs. The move to add 650 jobs in India will help the airline reign in costs for retraining in an area known for high employee turnover - Oct 2004
Airline Sells Business Outsourcing Arm to Warburg Pincus - Warburg Pincus, one of the largest US private equity firms, has bought a majority stake in World Network Services, British Airways' business services outsourcing arm. The private equity firm said it bought 70 per cent of WNS. BA will retain the rest. WNS is in the business of assuming back office processes for its clients, which include airlines (including BA), pharmaceutical companies and insurance businesses. BA is WNS's biggest source of revenues. WNS has 1,500 employees in London, Bombay and Pune, India. Apr 04, 2002
Global repairs: Domestic airlines outsource and in-source maintenance work all over world - Northwest Airlines is closing two hangars at Minneapolis-St. Paul International Airport because the standard work of overhauling the airline's 747 fleet has moved to Asia. Air China, meanwhile, is sending its planes to San Francisco for high-tech engine work by United Airlines mechanics. U.S. carriers have outsourced thousands of maintenance jobs, but at the same time, some also have stepped up efforts to bring maintenance work into their shops. The major carriers are "in-sourcing" work from domestic low-cost carriers that don't have their own maintenance crews and from airlines based in China, South Korea, Canada and elsewhere - Jun 2004 - full report from Post Gazette
The Sabre Group Signs 10-Year IT Outsourcing Agreement With Aerolineas Argentinas - The SABRE Group (NYSE: TSG) today announced that it has signed a 10-year, $120 million agreement with Aerolineas Argentinas that calls for the airline to outsource the management and provision of its information technology functions to The SABRE Group. The contract also calls for The SABRE Group to provide specialized information technology services to Aerolineas Argentina's affiliate, Austral Lineas Aereas-Cielos Del Sur - Nov 1998, PR Newswire
Delta to outsource more jet maintenance - In a new move to slash costs, Delta Air Lines said Tuesday that it will turn over more of its airplane maintenance to lower-cost outside contractors. The outsourcing announcement was the latest sign of financial distress for Atlanta-based Delta, which has lost $8.5 billion since 2001. It said Tuesday that outsourcing scheduled maintenance on 344 jetliners will save $240 million over five years. The airline announced earlier it is cutting as many as 2,000 mechanic jobs...full report @ USA Today Mar 2005
Delta to employ college students as service agents - Delta Air Lines is teaming up with Clayton State College to hire 150 students part-time as customer service agents. Starting next month, the airline will lease space at the student center, where students will answer phones for four hours a day, taking the 5,000 to 10,000 customer questions that are unrelated to Delta ticket sales. They also will handle teletype requests, which are messages from other airlines that require time-consuming manual work - Dec 1994
AI, IA may outsource non-core functions - Since outsourcing has enabled many airlines to reduce costs and keep the number of direct manpower on its rolls down to the minimum, Air India and Indian Airlines are also expected to explore outsourcing of non-core airline functions - Sep 2002
Case study: British Airways Outsourcing to Amadeus - The airline industry is facing the worst crisis in its history and cash-strapped carriers are being forced to sacrifice many sacred cows. Some have scrapped free meals and others have cut back on blankets. British Airways has gone much further and turned the axe on its IT department in a bid to find £80m of cost savings over two years. In 2000, BA struck a ground-breaking outsourcing deal with Amadeus, the Madrid-based airline computerised reservation system operator, which is now running BA's core IT systems. BA chose Amadeus as its outsourcing partner, but not without some misgivings, not least because the Amadeus data centre is in Munich, 2,500km away from BA's base in Heathrow. Nevertheless, the 10-year contract, which started in 2001, has so far gone without a major hitch and has confirmed BA's faith in outsourcing - May 2003. Full report here @ FT
Amadeus expands tech offering to airlines, allowing them to outsource even more non-core apps - Amadeus has announced the implementation of its Central Ticketing solution for airlines, providing state-of-the-art technology for ticket printing and control, as well as internal automatic sales and accounting reports. Amadeus's Central Ticketing solution allows airlines to outsource their ticketing - June 1999
Korean Airlines & IBM Global Services Sign Outsourcing Agreement - Korean Airlines and IBM Global Services have signed a ten-year, US$120m outsourcing contract - Dec 1998
Click on the labels below for more posts on those categories
See also outsourcing updates for related categories: Airlines
Airline Outsourcing News Links & News Snippets
EDS to Buy Sabre Airline Outsourcing Business - total cost about 770 US $ million - Mar 2001
CSC Wins Airline Outsourcing Deal - Scandinavian airline and travel company SAS Group has signed up Computer Sciences for a five-year, $1.5bin outsourcing deal. CSC will provide SAS with IT consulting, systems integration, application development and maintenance services, as wells as provide services for SAS's booking and ticket reservation systems, ticket-free travel technologies, self-service check-in systems, flight maintenance systems and cargo control systems. SAS Group will turn over the operation of its IT infrastructure under a deal worth more than $1 billion - Dec 2003
Machinists to fight ruling on airline outsourcing US AIRWAYS The International Association of Machinists said Thursday it will ask a 13-judge appeals court to rehear a case involving US Airways outsourcing, after a three-judge panel lifted an injunction that prohibited the airline from contracting out maintenance - Feb 2004
Are Airlines Outsourcing Safety? Eyewitness News Investigation - a critical report by Steve Daniels (05/09/05 ) - An Eyewitness News investigation is uncovering a new trend in outsourcing -- the outsourcing of airline maintenance. Some airlines have been outsourcing nearly 80 percent of their maintenance. It's a way to save money, but we've discovered disturbing safety issues at one North Carolina maintenance company. Full report here @ ABC 11 TV - Sep 2005
Airline's outsourcing decision pending - The dispute over US Airways' outsourcing of Airbus jet overhauls could be decided by an arbitration panel as early as next month. The International Association of Machinists challenged US Airways in court last October when the carrier started sending its Airbus jets to an Alabama maintenance contractor for their five-year, heavy maintenance checks - July, 2004
Airline Fights Outsourcing Trend - Eyewitness News Investigation - Sep 2005 - Outsourcing maintenance saves airlines money, but airlines insist they are following FAA regulations and the practice is perfectly safe. In 2004, the government reported that U.S. airlines outsource 51 percent of their maintenance. But Eyewitness News has discovered that some airlines outsource much more: * Southwest says it outsources 75 percent of its maintenance, * Delta just announced that it's outsourcing major overhauls, called "heavy maintenance," for nearly its entire fleet, * United outsources much of its heavy maintenance at TIMCO, which is headquartered in Greensboro, * America West outsources 100 percent of its heavy maintenance - full report here - Sep 2005
Delta Airlines's outsourcing contract with AT&T's Global Information Solutions unit - To take on a rapidly changing airline business and sluggish mainframe performance, Delta Air Lines recently joined with AT&T Global Information Solutions, Dayton, Ohio, to provide information technology services for the Atlanta-based airline. The move represents a conversion to enterprise-wide, client/server technology after 25 years as a mainframe-based company, said John King, Delta's vice president of information technology. The deal calls for Delta to buy an estimated $2.8 billion in technology products and services - Oct 1994
Electronic Data Systems (EDS) to Buy Piece of Swissair Operation - Electronic Data Systems Corp. said Monday that it plans to buy the technical-outsourcing business of Atraxis, the ticketing unit of Swissair Group - Oct 2001
Management team acquires airline outsourcing business - Together with the management, NatWest Development Capital (NWDC) has bought Heathrow-based Select Prospects Limited, a leader in revenue accounting and recovery outsourcing services to international airlines in a deal worth £4m. Select, formed in 1992, employs over 150 people and its customers include many of the world's largest flag carriers including British Airways, South African Airways, Swiss Air, Air New Zealand, KLM and American Airlines - Apr 2001
Airlines Tighten the Screws on IT Costs - With industry spending on IT ranging from $8 billion to $10 billion annually, that should mean big bucks for aviation outsourcers such as IBM (IBM ), Accenture (ACN ), Unisys (UIS ), and Electronic Data Systems (EDS ). Unisys already manages the IT infrastructure for cargo operations at Delta Airlines (DAL ), Air Canada, and Northwest Airlines (NWAC ), and EDS runs most of US Airways' IT systems. PLACES TO CUT. Labor contracts and the buying and leasing of planes mean the majority of airlines' expenses are relatively fixed, so all other costs have come under intense scrutiny. Moving IT to an outsourcer has been a favorite..Savings from outsourcing can range from 10% to 20%, according to outsourcers and consultants. Further, the airline industry has generally lagged behind others in developing standardized software packages. That has necessitated expensive custom programming...as much as 80% of the business software run by airlines is custom-developed. Costly custom work and less expensive but still difficult system-integration projects are catching the eye of top execs....Aug 2002, full report here @ Business Week
Airlines Outsource Upkeep - Carriers Try to Cut Costs; Unions Raise Safety Concerns - August, 2005 - The mechanics' strike at Northwest Airlines Corp. has refocused attention on the airline industry's ongoing push to reduce costs by outsourcing maintenance jobs. JetBlue Airways and America West Airlines have their planes serviced in El Salvador. Northwest and Continental Airlines use repair stations in Hong Kong and Singapore. Delta Air Lines' planes will soon be serviced by a division of Air Canada. Many other carriers send maintenance work to third parties in the United States, mainly in the South, where labor rates are lower Aug 2005 - full report here Wash Post
Northwest to outsource jobs if IAM rejects deal; Saying the contract saves thousands of jobs the airline would otherwise farm out, the union recommended ratification. If Northwest Airlines ground workers reject an agreement negotiated Friday by their union, the airline intends to eliminate 2,890 equipment service jobs and outsource that work. If the union members ratify the deal, the job losses for equipment service employees, who handle bags and push aircraft back from gates, will be held to 492 positions.
Bankrupt United Airlines to outsource telephone call centre / reservation jobs to India - United Airlines will start outsourcing telephone reservation jobs to India as the airline continues to find areas where it can trim costs. The move to add 650 jobs in India will help the airline reign in costs for retraining in an area known for high employee turnover - Oct 2004
Airline Sells Business Outsourcing Arm to Warburg Pincus - Warburg Pincus, one of the largest US private equity firms, has bought a majority stake in World Network Services, British Airways' business services outsourcing arm. The private equity firm said it bought 70 per cent of WNS. BA will retain the rest. WNS is in the business of assuming back office processes for its clients, which include airlines (including BA), pharmaceutical companies and insurance businesses. BA is WNS's biggest source of revenues. WNS has 1,500 employees in London, Bombay and Pune, India. Apr 04, 2002
Global repairs: Domestic airlines outsource and in-source maintenance work all over world - Northwest Airlines is closing two hangars at Minneapolis-St. Paul International Airport because the standard work of overhauling the airline's 747 fleet has moved to Asia. Air China, meanwhile, is sending its planes to San Francisco for high-tech engine work by United Airlines mechanics. U.S. carriers have outsourced thousands of maintenance jobs, but at the same time, some also have stepped up efforts to bring maintenance work into their shops. The major carriers are "in-sourcing" work from domestic low-cost carriers that don't have their own maintenance crews and from airlines based in China, South Korea, Canada and elsewhere - Jun 2004 - full report from Post Gazette
The Sabre Group Signs 10-Year IT Outsourcing Agreement With Aerolineas Argentinas - The SABRE Group (NYSE: TSG) today announced that it has signed a 10-year, $120 million agreement with Aerolineas Argentinas that calls for the airline to outsource the management and provision of its information technology functions to The SABRE Group. The contract also calls for The SABRE Group to provide specialized information technology services to Aerolineas Argentina's affiliate, Austral Lineas Aereas-Cielos Del Sur - Nov 1998, PR Newswire
Delta to outsource more jet maintenance - In a new move to slash costs, Delta Air Lines said Tuesday that it will turn over more of its airplane maintenance to lower-cost outside contractors. The outsourcing announcement was the latest sign of financial distress for Atlanta-based Delta, which has lost $8.5 billion since 2001. It said Tuesday that outsourcing scheduled maintenance on 344 jetliners will save $240 million over five years. The airline announced earlier it is cutting as many as 2,000 mechanic jobs...full report @ USA Today Mar 2005
Delta to employ college students as service agents - Delta Air Lines is teaming up with Clayton State College to hire 150 students part-time as customer service agents. Starting next month, the airline will lease space at the student center, where students will answer phones for four hours a day, taking the 5,000 to 10,000 customer questions that are unrelated to Delta ticket sales. They also will handle teletype requests, which are messages from other airlines that require time-consuming manual work - Dec 1994
AI, IA may outsource non-core functions - Since outsourcing has enabled many airlines to reduce costs and keep the number of direct manpower on its rolls down to the minimum, Air India and Indian Airlines are also expected to explore outsourcing of non-core airline functions - Sep 2002
Case study: British Airways Outsourcing to Amadeus - The airline industry is facing the worst crisis in its history and cash-strapped carriers are being forced to sacrifice many sacred cows. Some have scrapped free meals and others have cut back on blankets. British Airways has gone much further and turned the axe on its IT department in a bid to find £80m of cost savings over two years. In 2000, BA struck a ground-breaking outsourcing deal with Amadeus, the Madrid-based airline computerised reservation system operator, which is now running BA's core IT systems. BA chose Amadeus as its outsourcing partner, but not without some misgivings, not least because the Amadeus data centre is in Munich, 2,500km away from BA's base in Heathrow. Nevertheless, the 10-year contract, which started in 2001, has so far gone without a major hitch and has confirmed BA's faith in outsourcing - May 2003. Full report here @ FT
Amadeus expands tech offering to airlines, allowing them to outsource even more non-core apps - Amadeus has announced the implementation of its Central Ticketing solution for airlines, providing state-of-the-art technology for ticket printing and control, as well as internal automatic sales and accounting reports. Amadeus's Central Ticketing solution allows airlines to outsource their ticketing - June 1999
Korean Airlines & IBM Global Services Sign Outsourcing Agreement - Korean Airlines and IBM Global Services have signed a ten-year, US$120m outsourcing contract - Dec 1998
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Labels: airlines
PermaLink - Airline Outsourcing News Links & News Snippets posted by Ecacofonix : 8:38 AM
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DAALLO Airlines Outsources Accounting to Kale Consultants, India
BlogOut provides regular, global outsourcing updates. See BlogOut Directory for the complete list of categories
See also outsourcing updates for related categories: Airlines, Finance & Accounting
DAALLO Airlines Outsources Accounting to Kale Consultants, India
25 Jun 2007, Source : Moneycontrol.com
DAALLO Airlines, an airline operating between Middle East, Africa and Europe has selected Kale Consultants Ltd. for providing passenger revenue accounting and cargo revenue accounting on an outsourced basis. Kale will provide revenue accounting processing services to Daallo from its Managed Process Services centre in Mumbai, India.
Kale will provide passenger & cargo revenue accounting services including the processing of sales and uplifts, claims to credit card companies and to other airlines for interline coupons, declaration of revenue with comprehensive account postings for the general ledger, management of deals, and a decision support business intelligence system.
Read the full report from here @ Moneycontrol India
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See also outsourcing updates for related categories: Airlines, Finance & Accounting
DAALLO Airlines Outsources Accounting to Kale Consultants, India
25 Jun 2007, Source : Moneycontrol.com
DAALLO Airlines, an airline operating between Middle East, Africa and Europe has selected Kale Consultants Ltd. for providing passenger revenue accounting and cargo revenue accounting on an outsourced basis. Kale will provide revenue accounting processing services to Daallo from its Managed Process Services centre in Mumbai, India.
Kale will provide passenger & cargo revenue accounting services including the processing of sales and uplifts, claims to credit card companies and to other airlines for interline coupons, declaration of revenue with comprehensive account postings for the general ledger, management of deals, and a decision support business intelligence system.
Read the full report from here @ Moneycontrol India
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Labels: accounting, accounting-india, airlines, airlines-africa, airlines-asia, airlines-europe, airlines-india, business-intelligence, finance, finance-asia, finance-india
PermaLink - DAALLO Airlines Outsources Accounting to Kale Consultants, India posted by Ecacofonix : 7:59 AM
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Flights Delayed as British Airways Outsources Airport Support Jobs
BlogOut provides regular, global outsourcing updates. See BlogOut Directory for the complete list of categories
See also outsourcing updates for related categories: Airlines, Customer Support
Flights Delayed as British Airways Outsources Airport Support Jobs
Alastair Jamieson @ Scotsman - 21 Jun 2007
Many British Airways passengers faced delays and disruption yesterday after BA outsourced 430 ground jobs to a separate company.
Dozens of flights between Edinburgh and London were delayed by between 15 minutes and three hours. Yesterday was the first day that BA ground operations at Edinburgh - including check-in, baggage-handling, ticketing and dispatch of aircraft - were provided by the contract firm Aviance.
Read the full report from here @ The Scotsman
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Flights Delayed as British Airways Outsources Airport Support Jobs
Alastair Jamieson @ Scotsman - 21 Jun 2007
Many British Airways passengers faced delays and disruption yesterday after BA outsourced 430 ground jobs to a separate company.
Dozens of flights between Edinburgh and London were delayed by between 15 minutes and three hours. Yesterday was the first day that BA ground operations at Edinburgh - including check-in, baggage-handling, ticketing and dispatch of aircraft - were provided by the contract firm Aviance.
Read the full report from here @ The Scotsman
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Labels: airlines, airlines-europe, airlines-uk, airport-services, airports, customer-support, customer-support-airlines, customer-support-uk, problems-europe
PermaLink - Flights Delayed as British Airways Outsources Airport Support Jobs posted by Ecacofonix : 7:51 AM
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Unions Call for Inquiry into Air New Zealand Outsourcing
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Unions Call for Inquiry into Air New Zealand
13 June 2007 @ Scoop, NZ
The Engineering, Printing and Manufacturing Union and the Aviation and Marine Engineers Association will present a petition to Parliament today asking for a select committee inquiry into Air New Zealand's behaviour toward staff during recent outsourcing disputes.
The petition calls for Parliament to investigate its use of outsourcing and other sharp employment practices. EPMU says an inquiry is in the public interest in terms of transparency.
Read the full report from here @ Scoop, NZ
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Unions Call for Inquiry into Air New Zealand
13 June 2007 @ Scoop, NZ
The Engineering, Printing and Manufacturing Union and the Aviation and Marine Engineers Association will present a petition to Parliament today asking for a select committee inquiry into Air New Zealand's behaviour toward staff during recent outsourcing disputes.
The petition calls for Parliament to investigate its use of outsourcing and other sharp employment practices. EPMU says an inquiry is in the public interest in terms of transparency.
Read the full report from here @ Scoop, NZ
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Labels: airlines, airlines-oceania, new-zealand, opposition, problems
PermaLink - Unions Call for Inquiry into Air New Zealand Outsourcing posted by Ecacofonix : 7:44 AM
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Top 10 Global Airframe MRO Providers
BlogOut provides regular, global outsourcing updates. See BlogOut Directory for the complete list of categories
See also outsourcing updates for related categories: Aerospace, Airlines, Operations & Manufacturing
Top 10 Airframe MRO Providers, according to this Aviation Week story:
2006 Total Airframe Man-Hours By Corporate Entities (subsidiaries included if they are majority owned/controlled)
1. Singapore Technologies Aerospace* 8.10 MILLION
2. Lufthansa Technik** 6.80 MILLION
3. Air France Industries/KLM E&M 6.40 MILLION
4. HAECO/TAECO/STAECO 5.88 MILLION
5. TIMCO Aviation Services 3.90 MILLION
6. Bedek Aircraft/Empire Aero 3.30 MILLION
6. VEM/TAP M&E 3.30 MILLION
8. Goodrich Aviation Technical Services 2.70 MILLION
9. ACTS 2.40 MILLION
10. AAR Aircraft Services 1.98 MILLION
Almost In the Top 10
Ameco Beijing 1.78 million
Gulf Aircraft Maintenance Co. 1.70 million
Sabena technics 1.60 million
SR Technics 1.59 million
*Includes six facilities globally **LHT AG and LHT Philippines only
2006 Third-Party Airframe Man-Hours By Corporate Entities (subsidiaries included if they are majority owned; excludes sister airline work)
1. Singapore Technologies Aerospace* 8.10 MILLION
2. HAECO/TAECO/STAECO 4.47 MILLION
3. Lufthansa Technik** 4.00 MILLION
4. TIMCO Aviation Services 3.90 MILLION
5. Bedek Aircraft/Empire Aero Center 3.30 MILLION
6. VEM/TAP M&E 3.07 MILLION
7. Goodrich Aviation Technical Services 2.70 MILLION
8. ACTS 2.40 MILLION
9. AAR Aircraft Services 1.98 MILLION
10. Air France Industries/KLM E&M 1.92 MILLION
Almost In the Top 10
Gulf Aircraft Maintenance Co. 1.70 million
Sabena technics 1.60 million
SR Technics 1.59 million
Guangzhou Aircraft Maintenance Engineering Co. 1.28 million
Pemco World Air Services 1.10 million
*Includes six facilities globally **LHT AG and LHT Philippines only
Click on the labels below for more posts on those categories
See also outsourcing updates for related categories: Aerospace, Airlines, Operations & Manufacturing
Top 10 Airframe MRO Providers, according to this Aviation Week story:
2006 Total Airframe Man-Hours By Corporate Entities (subsidiaries included if they are majority owned/controlled)
1. Singapore Technologies Aerospace* 8.10 MILLION
2. Lufthansa Technik** 6.80 MILLION
3. Air France Industries/KLM E&M 6.40 MILLION
4. HAECO/TAECO/STAECO 5.88 MILLION
5. TIMCO Aviation Services 3.90 MILLION
6. Bedek Aircraft/Empire Aero 3.30 MILLION
6. VEM/TAP M&E 3.30 MILLION
8. Goodrich Aviation Technical Services 2.70 MILLION
9. ACTS 2.40 MILLION
10. AAR Aircraft Services 1.98 MILLION
Almost In the Top 10
Ameco Beijing 1.78 million
Gulf Aircraft Maintenance Co. 1.70 million
Sabena technics 1.60 million
SR Technics 1.59 million
*Includes six facilities globally **LHT AG and LHT Philippines only
2006 Third-Party Airframe Man-Hours By Corporate Entities (subsidiaries included if they are majority owned; excludes sister airline work)
1. Singapore Technologies Aerospace* 8.10 MILLION
2. HAECO/TAECO/STAECO 4.47 MILLION
3. Lufthansa Technik** 4.00 MILLION
4. TIMCO Aviation Services 3.90 MILLION
5. Bedek Aircraft/Empire Aero Center 3.30 MILLION
6. VEM/TAP M&E 3.07 MILLION
7. Goodrich Aviation Technical Services 2.70 MILLION
8. ACTS 2.40 MILLION
9. AAR Aircraft Services 1.98 MILLION
10. Air France Industries/KLM E&M 1.92 MILLION
Almost In the Top 10
Gulf Aircraft Maintenance Co. 1.70 million
Sabena technics 1.60 million
SR Technics 1.59 million
Guangzhou Aircraft Maintenance Engineering Co. 1.28 million
Pemco World Air Services 1.10 million
*Includes six facilities globally **LHT AG and LHT Philippines only
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Labels: aerospace, aerospace-trends, airlines, maintenance, manufacturing-aerospace
No-frills Airlines in India See Savings by Outsourcing Maintenance
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See also outsourcing updates for related categories: Airlines
No-frills Airlines in India See 25% Savings by Outsourcing Maintenance
Sudhir Chowdhary - New Delhi @ Express Travel World
Low-cost carriers in the country like Kingfisher Airlines and SpiceJet are increasingly outsourcing their aircraft maintenance and overhauling work to keep operating expenses down. They are looking to save almost 20-25 per cent in costs by contracting such work to players such as Lufthansa, KLM, SAS and Singapore Airlines.
Public sector carriers Indian and Air-India, who have rich expertise in aircraft maintenance with a combined manpower exceeding 9,000, are also eyeing a major pie of the contract maintenance and overhauling business. Indian recently bagged a Rs 120 crore contract from Kingfisher Airlines for maintenance work and for flying on non-viable routes.
Full news report from here
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No-frills Airlines in India See 25% Savings by Outsourcing Maintenance
Sudhir Chowdhary - New Delhi @ Express Travel World
Low-cost carriers in the country like Kingfisher Airlines and SpiceJet are increasingly outsourcing their aircraft maintenance and overhauling work to keep operating expenses down. They are looking to save almost 20-25 per cent in costs by contracting such work to players such as Lufthansa, KLM, SAS and Singapore Airlines.
Public sector carriers Indian and Air-India, who have rich expertise in aircraft maintenance with a combined manpower exceeding 9,000, are also eyeing a major pie of the contract maintenance and overhauling business. Indian recently bagged a Rs 120 crore contract from Kingfisher Airlines for maintenance work and for flying on non-viable routes.
Full news report from here
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Labels: airlines, airlines-india, maintenance
PermaLink - No-frills Airlines in India See Savings by Outsourcing Maintenance posted by Ecacofonix : 7:17 AM
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Outsourced Airline Repairs Raise Concerns in the US
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See also outsourcing updates for related categories: Airlines, Operations & Manufacturing
Outsourced Airline Repairs Raise Concerns in the US
The U.S. Congress is examining a recent increase in the outsourcing of airline repairs and maintenance and federal inspectors' ability to monitor them.
The amount of airline repairs and maintenance outsourced to private and foreign companies by American airlines increased from 37 percent in 1996 to the current 64 percent, according to a report. A Transportation Department official said work outsourced to foreign companies is a significant amount.
Critics of the new repair structure said the work leaves the airliners exposed to possible terrorists and is not subject to the same regulations and inspections that in-house repairs are.
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Outsourced Airline Repairs Raise Concerns in the US
The U.S. Congress is examining a recent increase in the outsourcing of airline repairs and maintenance and federal inspectors' ability to monitor them.
The amount of airline repairs and maintenance outsourced to private and foreign companies by American airlines increased from 37 percent in 1996 to the current 64 percent, according to a report. A Transportation Department official said work outsourced to foreign companies is a significant amount.
Critics of the new repair structure said the work leaves the airliners exposed to possible terrorists and is not subject to the same regulations and inspections that in-house repairs are.
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Labels: aircraft-maintenance, airlines, airlines-usa, maintenance, problems-usa
PermaLink - Outsourced Airline Repairs Raise Concerns in the US posted by Ecacofonix : 6:41 AM
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Spirit Airlines to Outsource Call Center, Close Its Own
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Spirit Airlines to Outsource Call Center, Close Its Own
Spirit Airlines plans to close its only reservations center, located in Clinton Township, eliminating 131 jobs. The call centre will close end of Aug 2007.
The discount airline is outsourcing the call center work to PRC of Plantation, Fla. She said the move will allow Spirit to increase its efficiency and should result in better customer service.
Spirit, based in Miramar, Fla., employs more than 2,200 people.
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Spirit Airlines to Outsource Call Center, Close Its Own
Spirit Airlines plans to close its only reservations center, located in Clinton Township, eliminating 131 jobs. The call centre will close end of Aug 2007.
The discount airline is outsourcing the call center work to PRC of Plantation, Fla. She said the move will allow Spirit to increase its efficiency and should result in better customer service.
Spirit, based in Miramar, Fla., employs more than 2,200 people.
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Labels: airlines, airlines-usa, call-centres, call-centres-airlines
PermaLink - Spirit Airlines to Outsource Call Center, Close Its Own posted by Ecacofonix : 6:32 AM
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Ground Handling Outsourcing Dispute Settled at Aer Arann
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Outsourcing Dispute Settled at Aer Arann
12 June 2007
A dispute over outsourcing of ground handling staff at Aer Arann has been settled.
SIPTU members at the regional airline had threatened to take industrial action over plans to transfer operational and check-in functions at Dublin Airport to another private company, Sky Handling Partners.
According to sources, over 30 Aer Arann staff will transfer to Sky Handling, and each staff member will receive some incentives recognition of their contribution to the success of the company....
Read the full report from here @ RTE News
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Outsourcing Dispute Settled at Aer Arann
12 June 2007
A dispute over outsourcing of ground handling staff at Aer Arann has been settled.
SIPTU members at the regional airline had threatened to take industrial action over plans to transfer operational and check-in functions at Dublin Airport to another private company, Sky Handling Partners.
According to sources, over 30 Aer Arann staff will transfer to Sky Handling, and each staff member will receive some incentives recognition of their contribution to the success of the company....
Read the full report from here @ RTE News
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Labels: airlines, airlines-europe, airport-services, airport-services-europe, airports, ireland, problems-europe
PermaLink - Ground Handling Outsourcing Dispute Settled at Aer Arann posted by Ecacofonix : 6:23 AM
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Air NZ Looks to Recruit Engineers Overseas After Layoffs
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Air NZ Looks to Recruit Overseas After Layoffs
July 10, 2007
Air New Zealand is seeking approval to hire senior staff from overseas, including aircraft engineers, just 18 months after ditching 200 engineering jobs through layoffs.
The airline has applied to the Department of Labour to renew its "employer accreditation status" which allows accredited employers to fast-track hiring non-New Zealand residents, according to a leaked memo.
Air New Zealand named "aircraft engineers, fleet managers and other senior management positions" among the positions the company wanted to fill.
Read the full report from here @ NZ Herald
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Air NZ Looks to Recruit Overseas After Layoffs
July 10, 2007
Air New Zealand is seeking approval to hire senior staff from overseas, including aircraft engineers, just 18 months after ditching 200 engineering jobs through layoffs.
The airline has applied to the Department of Labour to renew its "employer accreditation status" which allows accredited employers to fast-track hiring non-New Zealand residents, according to a leaked memo.
Air New Zealand named "aircraft engineers, fleet managers and other senior management positions" among the positions the company wanted to fill.
Read the full report from here @ NZ Herald
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Labels: airlines, airlines-oceania, manufacturing-aerospace, new-zealand, oceania
PermaLink - Air NZ Looks to Recruit Engineers Overseas After Layoffs posted by Ecacofonix : 6:13 AM
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Delays at Hawaiian Airlines' Outsources Call Center
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Delays at Hawaiian Airlines' call center
After Hawaiian Airlines recently outsourced its reservation call center to the Philippines, some customers have had to wait 30 minutes to 45 minutes before they can speak with a representative.
Hawaiian Airlines spokesman Keoni Wagner said the delays are largely the result of a 30 percent spike in call volume. He said moving the call center to the Philippines only played a limited role in the delays.
Read the full report from here @ Honolulu Advertiser
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Delays at Hawaiian Airlines' call center
After Hawaiian Airlines recently outsourced its reservation call center to the Philippines, some customers have had to wait 30 minutes to 45 minutes before they can speak with a representative.
Hawaiian Airlines spokesman Keoni Wagner said the delays are largely the result of a 30 percent spike in call volume. He said moving the call center to the Philippines only played a limited role in the delays.
Read the full report from here @ Honolulu Advertiser
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Labels: airlines, airlines-usa, call-centres, call-centres-airlines, call-centres-usa, problems
PermaLink - Delays at Hawaiian Airlines' Outsources Call Center posted by Ecacofonix : 6:02 AM
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Wednesday, April 11, 2007
Delta Airlines cancels BPO contract with IBM Daksh
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Delta Airlines cancels BPO contract with IBM Daksh, India
Apr 03, 2007, Economic Times
Delta Airlines has pulled out its back office operations from Gurgaon-based IBM Daksh. About 500 people were working under Delta processes in the BPO providing ticketing, customer relation services to the US-based airline. IBM also services United Airlines (UA).
IBM provides upgrade changes, fare loading, customer relations, ticketing, re-issue etc to UA customers from its Gurgaon, Pune and Mumbai centres. Delta was one of the oldest processes in IBM Daksh, dating back to more than five years. The reasons for the pull out were not known as Delta Airline officials failed to respond to ET queries.
Read the full news report from here @ Economic Times
Other terms / topics mentioned in the report: Banking, Powergen, Vertex, Lloyds TSB, Philippines, Bankruptcy, British Airways, KLM, South African Airways, Virgin Atlantic, WNS Holdings
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Delta Airlines cancels BPO contract with IBM Daksh, India
Apr 03, 2007, Economic Times
Delta Airlines has pulled out its back office operations from Gurgaon-based IBM Daksh. About 500 people were working under Delta processes in the BPO providing ticketing, customer relation services to the US-based airline. IBM also services United Airlines (UA).
IBM provides upgrade changes, fare loading, customer relations, ticketing, re-issue etc to UA customers from its Gurgaon, Pune and Mumbai centres. Delta was one of the oldest processes in IBM Daksh, dating back to more than five years. The reasons for the pull out were not known as Delta Airline officials failed to respond to ET queries.
Read the full news report from here @ Economic Times
Other terms / topics mentioned in the report: Banking, Powergen, Vertex, Lloyds TSB, Philippines, Bankruptcy, British Airways, KLM, South African Airways, Virgin Atlantic, WNS Holdings
Click on the labels below for more posts on those categories
Labels: airlines, airlines-india, airlines-usa
PermaLink - Delta Airlines cancels BPO contract with IBM Daksh posted by Ecacofonix : 9:45 AM
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Friday, March 23, 2007
New software solutions from Kale for Airline Cargo
New arrivals from Kale on Airline Cargo soon
Kale Consultants, a solutions provider specializing in travel and transportation industry, would be coming out with new solutions for the Cargo Airline segment, in areas of wireless technology, better use of RFID, etc.
The company that offers solutions to the airline industry is also putting in place its strategy for hospitality vertical. It has also recently added BMI Airlines from UK to its customer kitty, and its client list now includes Delta Airlines, Asiana Airlines, Finnair Cargo, DAHACO, Kuala Lumpur Airport, SkyTeam Alliance, Accovia and Air Luxor.
Read the full report from CIOL here
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Kale Consultants, a solutions provider specializing in travel and transportation industry, would be coming out with new solutions for the Cargo Airline segment, in areas of wireless technology, better use of RFID, etc.
The company that offers solutions to the airline industry is also putting in place its strategy for hospitality vertical. It has also recently added BMI Airlines from UK to its customer kitty, and its client list now includes Delta Airlines, Asiana Airlines, Finnair Cargo, DAHACO, Kuala Lumpur Airport, SkyTeam Alliance, Accovia and Air Luxor.
Read the full report from CIOL here
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: air-cargo, airlines, airlines-uk, cargo, hospitality, hospitality-india, it-airlines, it-hospitality, it-transportation, it-travel, travel
PermaLink - New software solutions from Kale for Airline Cargo posted by Ecacofonix : 9:28 PM
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Qantas finds fault with offshore maintenance
Qantas finds fault with offshore maintenance
21 March, 2007
Reporter: Chris Uhlmann
With Qantas keen to take a percentage of its aircraft maintenance offshore, an audit by Qantas itself has raised serious questions about the safety standards of a maintenance contractor in Singapore, based on a copy of a Qantas internal audit of the Singapore company.
The auditors found a number of serious problems with the company's aircraft maintenance work, says this report from ABC, Australia based on an AM transcript.
Read the full report here
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
21 March, 2007
Reporter: Chris Uhlmann
With Qantas keen to take a percentage of its aircraft maintenance offshore, an audit by Qantas itself has raised serious questions about the safety standards of a maintenance contractor in Singapore, based on a copy of a Qantas internal audit of the Singapore company.
The auditors found a number of serious problems with the company's aircraft maintenance work, says this report from ABC, Australia based on an AM transcript.
Read the full report here
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: aircraft-maintenance, airlines, airlines-australia, airlines-oceania, offshore-manufacturing, problems
Etihad Airways keen to buy stakes in hospitality sector
Etihad Airways keen to buy stakes in hospitality sector
BY HASEEB HAIDER, 23 March 2007, Khaleej Times
ABU DHABI — Etihad Airways, the national air-carrier of the UAE, which is outsourcing its non-core business activities, has shown interest in acquiring stakes in hotels and the hospitality sector.
The airline's engineering services have been outsourced to Gamco, while pilot training would be managed by Horizon Institute Al Ain, and information technology services by another company for maximising quality services.
Read the full report from Khaleej Times
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
BY HASEEB HAIDER, 23 March 2007, Khaleej Times
ABU DHABI — Etihad Airways, the national air-carrier of the UAE, which is outsourcing its non-core business activities, has shown interest in acquiring stakes in hotels and the hospitality sector.
The airline's engineering services have been outsourced to Gamco, while pilot training would be managed by Horizon Institute Al Ain, and information technology services by another company for maximising quality services.
Read the full report from Khaleej Times
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: airlines, airlines-asia
PermaLink - Etihad Airways keen to buy stakes in hospitality sector posted by Ecacofonix : 9:16 PM
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Thursday, March 22, 2007
Silverjet Airlines Cargo selects Unitpool for ULD Outsourcing
Silverjet Airlines Cargo selects Unitpool for ULD Outsourcing
Press release
19 Mar 2007
Following the recent introduction of the first UK exclusively business class airline, Silverjet, its cargo division, Silverjet Cargo, has selected to outsource ULD control and pooling services to Unitpool.
“The decision to sign a long term agreement with Unitpool to supply our cargo containers and equipment is based on their reputation in the market and their ability to respond quickly to our requirement. Silverjet, the exclusively business class airline, have ambitious plans to expand their fleet and range of destinations in a short period of time. This agreement will allow us focus on developing the cargo business for the airline.” says Michael Meagher, Silverjet Cargo Managing Director.
Unitpool CEO, David Harman commented, “We are delighted to add Silverjet to our ULD pool. The selection of Unitpool by Silverjet underscores our finding that for a growing number of airlines, ULD outsourcing is recognized as a solution that reduces both cost and management attention. Through contracting Unitpool for all ULD related issues, Silverjet, like our other Pool partners, will not need to engage in the purchase, maintenance or repair of their ULD fleet, and neither will they need to purchase an IT system to control ULDs. All this is taken care of by Unitpool.”
Unitpool continuously sees a significant increase in interest in its services from airlines globally. Unitpool is now serving airline customers at more than 200 stations globally with a ULD pool of more than 23,000 ULDs.
Further information about Silverjet and Unitpool can be obtained from the following web sites – www.flysilverjet.com and www.unitpool.com
Contact:
Aey Dhanyanadth
Key Account Manager / Business Development Unitpool Ltd.
Tel: +41 43 255 41 48
Fax: +41 43 255 41 42
Mobile: +41 79 433 02 28
SITA: HDQUMXD
Visit us at www.unitpool.com
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Press release
19 Mar 2007
Following the recent introduction of the first UK exclusively business class airline, Silverjet, its cargo division, Silverjet Cargo, has selected to outsource ULD control and pooling services to Unitpool.
“The decision to sign a long term agreement with Unitpool to supply our cargo containers and equipment is based on their reputation in the market and their ability to respond quickly to our requirement. Silverjet, the exclusively business class airline, have ambitious plans to expand their fleet and range of destinations in a short period of time. This agreement will allow us focus on developing the cargo business for the airline.” says Michael Meagher, Silverjet Cargo Managing Director.
Unitpool CEO, David Harman commented, “We are delighted to add Silverjet to our ULD pool. The selection of Unitpool by Silverjet underscores our finding that for a growing number of airlines, ULD outsourcing is recognized as a solution that reduces both cost and management attention. Through contracting Unitpool for all ULD related issues, Silverjet, like our other Pool partners, will not need to engage in the purchase, maintenance or repair of their ULD fleet, and neither will they need to purchase an IT system to control ULDs. All this is taken care of by Unitpool.”
Unitpool continuously sees a significant increase in interest in its services from airlines globally. Unitpool is now serving airline customers at more than 200 stations globally with a ULD pool of more than 23,000 ULDs.
Further information about Silverjet and Unitpool can be obtained from the following web sites – www.flysilverjet.com and www.unitpool.com
Contact:
Aey Dhanyanadth
Key Account Manager / Business Development Unitpool Ltd.
Tel: +41 43 255 41 48
Fax: +41 43 255 41 42
Mobile: +41 79 433 02 28
SITA: HDQUMXD
Visit us at www.unitpool.com
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: airlines, airlines-cargo, airlines-europe, airlines-uk
PermaLink - Silverjet Airlines Cargo selects Unitpool for ULD Outsourcing posted by Ecacofonix : 2:35 AM
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Leveraging Line Maintenance - MROs Eye Line Maintenance Outsourcing
Leveraging Line Maintenance - MROs Eye Line Maintenance Outsourcing
Mar 14, 2007, by Carole Shifrin/Overhaul & Maintenance
Although there is less outsourcing of line maintenance than heavy, engine or component work, airline and independent MRO companies are increasing forays into the line maintenance market. Some large independent MROs are venturing away from their main bases to woo airline customers and are setting up operations at new stations.
A number of major MRO providers, which historically have performed a limited amount of line maintenance work, are out marketing new services to potential customers. Companies such as Timco Aviation Services and Cascade Aerospace see increasing airline interest in line maintenance provided by independent, as opposed to airline-owned, MROs.
Read the full news report from Aviation Week
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Mar 14, 2007, by Carole Shifrin/Overhaul & Maintenance
Although there is less outsourcing of line maintenance than heavy, engine or component work, airline and independent MRO companies are increasing forays into the line maintenance market. Some large independent MROs are venturing away from their main bases to woo airline customers and are setting up operations at new stations.
A number of major MRO providers, which historically have performed a limited amount of line maintenance work, are out marketing new services to potential customers. Companies such as Timco Aviation Services and Cascade Aerospace see increasing airline interest in line maintenance provided by independent, as opposed to airline-owned, MROs.
Read the full news report from Aviation Week
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: aerospace-north-america, aerospace-trends, aircraft-maintenance, airlines, airlines-usa, maintenance
PermaLink - Leveraging Line Maintenance - MROs Eye Line Maintenance Outsourcing posted by Ecacofonix : 2:31 AM
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Italy's Air One decides to outsource ULD management to: Jettainer
Air One decides to outsource ULD management: Jettainer enters Italian market
Press release
Air One decides to outsource ULD management: Raunheim, 21.03.2007 - Italy's fast growing carrier Air One has signed a three-year ULD (Unit Load Device) outsourcing contract with Jettainer. According to the agreement, Jettainer will take care of Air One's entire ULD requirements effective March 1, 2007.
Jettainer is a joint venture of international airfreight carrier Lufthansa Cargo AG and mobile asset management specialist TrenStar Inc. The company offers one-stop ULD management services that enable airlines to reduce costs and improve operational performance by outsourcing their ULDs into the expert hands and large, global fleet of a specialist ULD management company.
As part of Air One's customer centric development strategy, the carrier took delivery of the first of 40 ordered Airbus A320 aircraft in October 2006. The carrier selected the A320 for expansion as well as for gradual replacement of its existing Boeing 737 fleet. The commencement of A320 operations coincides with Air One's introduction of ULDs. While for many carriers around the world ULD management is a major, often problematic legacy, Air One is able to outsource this non-core activity to a competent partner from the very beginning, thereby avoiding any need to invest in mobile assets, technology and human resources while retaining a flexible cost basis.
After initially leasing ULDs from Jettainer at the start of Air One's A320 operations, outsourcing ULD management to Jettainer offers the airline a maximum of flexibility and immediate access to ULD management experience, professional resources, best practices and shared operational synergies with other airlines. Following the company's business strategy, Air One focuses on its successful growth, on providing the customers with a superior experience and on being their preferred airline. According to Air One, the smooth integration of the new Airbus fleet is part of this strategy- just as the decision to rely on Jettainer for giving the Airline the right mix of services and technology to support its operations.
Jettainer will handle the airline's entire ULD operations for a monthly fee covering ULD supply chain management services including active stock management, repair and maintenance, tracking and tracing, management reporting and other fleet administration services. In addition, Air One will benefit from the use of "Jettware", Jettainer's suite of latest information technology applications.
According to Jettainer Managing Director Dr. Mohammed Ali Seiraffi, Air One's selection of Jettainer as the preferred single source supplier for all its ULD requirements is the best possible proof of the value proposition offered by outsourced ULD management. "We applaud Air One's decision to outsource ULD management from the very beginning and are proud to partner with them" Seiraffi says. "It is a most rewarding experience to work with Air One. Throughout the entire company professionalism, courtesy and dedication to both customer service and technical innovation are omnipresent.
Ansprechpartner:
Herr Peter Ahnert
Telefon: +49(0)6142 1770-370
Fax: +49(0)6142 1770-470
Zuständigkeitsbereich: Jettainer GmbH
Über Jettainer GmbH :
Jettainer is the leading international service provider for outsourced ULD management. Established as a joint venture in 2003, the company operates the largest outsourced ULD fleet in the world from 400 stations worldwide. Jettainer offers airline clients including Lufthansa Cargo, Swiss and US Airways higher availability of ULDs, economies of scale gained from combining fleets, increased savings on purchasing, better repair contracts, decentralized maintenance for faster repairs, continuous engineering of ULDs and a standardized fleet. The primary shareholders of Jettainer are mobile asset management company TrenStar Inc. headquartered in Denver, Colorado, and Lufthansa Cargo, one of the world’s largest international airfreight carriers, based in Frankfurt, Germany. Jettainer is headquartered in Raunheim, Germany. On the Net: www.jettainer.com
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Press release
Air One decides to outsource ULD management: Raunheim, 21.03.2007 - Italy's fast growing carrier Air One has signed a three-year ULD (Unit Load Device) outsourcing contract with Jettainer. According to the agreement, Jettainer will take care of Air One's entire ULD requirements effective March 1, 2007.
Jettainer is a joint venture of international airfreight carrier Lufthansa Cargo AG and mobile asset management specialist TrenStar Inc. The company offers one-stop ULD management services that enable airlines to reduce costs and improve operational performance by outsourcing their ULDs into the expert hands and large, global fleet of a specialist ULD management company.
As part of Air One's customer centric development strategy, the carrier took delivery of the first of 40 ordered Airbus A320 aircraft in October 2006. The carrier selected the A320 for expansion as well as for gradual replacement of its existing Boeing 737 fleet. The commencement of A320 operations coincides with Air One's introduction of ULDs. While for many carriers around the world ULD management is a major, often problematic legacy, Air One is able to outsource this non-core activity to a competent partner from the very beginning, thereby avoiding any need to invest in mobile assets, technology and human resources while retaining a flexible cost basis.
After initially leasing ULDs from Jettainer at the start of Air One's A320 operations, outsourcing ULD management to Jettainer offers the airline a maximum of flexibility and immediate access to ULD management experience, professional resources, best practices and shared operational synergies with other airlines. Following the company's business strategy, Air One focuses on its successful growth, on providing the customers with a superior experience and on being their preferred airline. According to Air One, the smooth integration of the new Airbus fleet is part of this strategy- just as the decision to rely on Jettainer for giving the Airline the right mix of services and technology to support its operations.
Jettainer will handle the airline's entire ULD operations for a monthly fee covering ULD supply chain management services including active stock management, repair and maintenance, tracking and tracing, management reporting and other fleet administration services. In addition, Air One will benefit from the use of "Jettware", Jettainer's suite of latest information technology applications.
According to Jettainer Managing Director Dr. Mohammed Ali Seiraffi, Air One's selection of Jettainer as the preferred single source supplier for all its ULD requirements is the best possible proof of the value proposition offered by outsourced ULD management. "We applaud Air One's decision to outsource ULD management from the very beginning and are proud to partner with them" Seiraffi says. "It is a most rewarding experience to work with Air One. Throughout the entire company professionalism, courtesy and dedication to both customer service and technical innovation are omnipresent.
Ansprechpartner:
Herr Peter Ahnert
Telefon: +49(0)6142 1770-370
Fax: +49(0)6142 1770-470
Zuständigkeitsbereich: Jettainer GmbH
Über Jettainer GmbH :
Jettainer is the leading international service provider for outsourced ULD management. Established as a joint venture in 2003, the company operates the largest outsourced ULD fleet in the world from 400 stations worldwide. Jettainer offers airline clients including Lufthansa Cargo, Swiss and US Airways higher availability of ULDs, economies of scale gained from combining fleets, increased savings on purchasing, better repair contracts, decentralized maintenance for faster repairs, continuous engineering of ULDs and a standardized fleet. The primary shareholders of Jettainer are mobile asset management company TrenStar Inc. headquartered in Denver, Colorado, and Lufthansa Cargo, one of the world’s largest international airfreight carriers, based in Frankfurt, Germany. Jettainer is headquartered in Raunheim, Germany. On the Net: www.jettainer.com
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: airlines, airlines-cargo, airlines-europe, airlines-italy, italy, logistics, logistics-europe
PermaLink - Italy's Air One decides to outsource ULD management to: Jettainer posted by Ecacofonix : 1:26 AM
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Thursday, March 8, 2007
American Airlines shifts Asia Pacific call center to India
American Airlines shifts Asia Pacific call center to India
2007-03-08, Source : Moneycontrol.com
American Airlines, has announced the shifting of its Asia Pacific call center operations to India, from Australia. The world’s largest airline has appointed Bird Information Systems Pvt. Ltd. (BIS), a technology provider of automated aviation and travel related software solutions, to provide call centre services for travel related queries in India and Asia Pacific region.
Bird Information Systems will provide American Airlines the call centre services to handle all customer requests relating to travel bookings, reservation, fares, ticketing (including E-Tickets) and other general information related to the airline. BIS will assist customers with booking holiday packages, insurance and other travel related services.
Full report here
2007-03-08, Source : Moneycontrol.com
American Airlines, has announced the shifting of its Asia Pacific call center operations to India, from Australia. The world’s largest airline has appointed Bird Information Systems Pvt. Ltd. (BIS), a technology provider of automated aviation and travel related software solutions, to provide call centre services for travel related queries in India and Asia Pacific region.
Bird Information Systems will provide American Airlines the call centre services to handle all customer requests relating to travel bookings, reservation, fares, ticketing (including E-Tickets) and other general information related to the airline. BIS will assist customers with booking holiday packages, insurance and other travel related services.
Full report here
Labels: airlines, airlines-asia, airlines-india, call-centres, call-centres-airlines, call-centres-india, customer-support, customer-support-airlines, customer-support-india, travel, travel-india
PermaLink - American Airlines shifts Asia Pacific call center to India posted by Ecacofonix : 8:03 AM
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Monday, March 5, 2007
Continental Airlines Cargo now live on Unisys-operated cargo portal services
Continental Airlines Cargo now live on Unisys-operated cargo portal services
Unisys announces that Continental Airlines Cargo is now live on the Unisys-operated Cargo Portal Services (CPS), a leading electronic booking and shipment management service for the air cargo industry. Continental’s participation in CPS will give the airline’s air cargo clients a convenient, Web-based facility to manage bookings and track shipments through a neutral portal
Read more from this PR Domain press release 20 Feb 2007
Labels: airlines, it, it-airlines
PermaLink - Continental Airlines Cargo now live on Unisys-operated cargo portal services posted by Ecacofonix : 11:51 AM
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Investigation: Outsourcing, Oversight Could Hamper Airline Safety
Investigation: Outsourcing, Oversight Could Hamper Airline Safety
Feb 05 2007
An investigation released on Monday by US Consumer Reports reveals that the outsourcing of airline maintenance and current government oversight of the industry could be setting the stage for disaster.
Most of the 20 largest U.S. airlines have been outsourcing more than half of their maintenance to other companies, with some of them being overseas.
Their investigation found maintenance work being done in Mexico, Singapore and the Philippines, and with unlicensed mechanics.
More from this report at WBNS 10TV
Labels: aircraft, aircraft-maintenance, airlines, airlines-usa
PermaLink - Investigation: Outsourcing, Oversight Could Hamper Airline Safety posted by Ecacofonix : 11:48 AM
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Jordan-based JorAMCo signs maintenance deal with Vueling Airlines of Spain
Jordan-based JorAMCo signs maintenance deal with Vueling Airlines of Spain
Posted: 12 Feb 2007
Jordan Aircraft Maintenance Ltd. (JorAMCo) and Vueling Airlines, a low-cost carrier (LCC) based in Spain, announced today the signing of a long-term maintenance agreement. Under the terms of the agreement, JorAMCo will provide the Vueling fleet of 14 Airbus A320s with all airframe heavy maintenance requirements from its headquarters in Amman.
More from this reportLabels: aircraft, aircraft-maintenance, airlines, jordan, middle-east
PermaLink - Jordan-based JorAMCo signs maintenance deal with Vueling Airlines of Spain posted by Ecacofonix : 11:44 AM
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Two Airlines to Shift Outsourced Call Centres to Kenya
Two Airlines to shift call centres to Kenya
Feb 24, 2007
NAIROBI: Two major airlines are planning to shift their call centres to Kenya from India in anticipation of a submarine optical fibre cable being laid on the eastern Africa coast, a senior government official said.
At present, eastern Africa relies on satellites for its international telecommunication needs, which is more expensive than using a submarine optical fibre cable.
The two airlines will set up call centres in Kenya and the government aims to subsidise their telecommunication costs to retain the business, said the official. He declined to name the airlines.
More from this Gulf News Daily report
Labels: africa, airlines, airlines-africa, kenya
PermaLink - Two Airlines to Shift Outsourced Call Centres to Kenya posted by Ecacofonix : 11:40 AM
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Friday, March 2, 2007
IBM to handle some AMR personnel services in $217M outsourcing deal
IBM to handle some AMR personnel services in $217M outsourcing deal
DALLAS: AMR Corp., the parent of American Airlines, is hiring International Business Machines Corp. to perform some of its personnel chores in a $217 million (€164 million) deal that will run for 7 1/2 years, the companies said Friday.
Full report here
DALLAS: AMR Corp., the parent of American Airlines, is hiring International Business Machines Corp. to perform some of its personnel chores in a $217 million (€164 million) deal that will run for 7 1/2 years, the companies said Friday.
Full report here
Labels: airlines, airlines-north-america, hr, hr-airlines, hr-north-america
PermaLink - IBM to handle some AMR personnel services in $217M outsourcing deal posted by Ecacofonix : 11:02 AM
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Thursday, March 1, 2007
Air NZ outsourcing 'too risky' in 2005
Air NZ outsourcing 'too risky' in 2005
The Dominion Post, 1 March 2007
Air New Zealand shied away from outsourcing its airport services two years ago because of concerns that it would have no control over industrial action in a key part of its business, a union representing some of the workers says.
Read more from this http://www.stuff.co.nz/3977560a13.html
The Dominion Post, 1 March 2007
Air New Zealand shied away from outsourcing its airport services two years ago because of concerns that it would have no control over industrial action in a key part of its business, a union representing some of the workers says.
Read more from this http://www.stuff.co.nz/3977560a13.html
Labels: airlines, airlines-new-zealand, airlines-oceania, airport-services, airport-services-new-zealand, airport-services-oceania, transportation, transportation-new-zealand, transportation-oceania
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