Sunday, April 8, 2007
UK Co-op Financial Services extends Xansa outsourcing deal
BlogOut provides regular, global outsourcing updates. See BlogOut Directory for the complete list of categories
See also the following for related categories: UK, Finance & Investment, Banking, Insurance, Europe
UK Co-op Financial Services extends Xansa outsourcing deal
Company announcement, Source: Xansa
Apr 2007
Co-operative Financial Services (CFS) and Xansa, the outsourcing and technology company, are pleased to announce that CFS is extending and expanding its outsourcing partnership with Xansa.
In a contract which could be worth up to £100 million over five years, Xansa will work with CFS to create a unified Application Development and Support (ADS) service across the whole of the business.
Xansa has been working in partnership with CFS since May 1994 when it signed a £22 million seven year agreement to develop and support the Co-operative Bank's applications. This contract was extended in May 1998 and again to May 2007. The new contract represents a broadening of the partnership to encompass the Insurance side of the business in addition to the current banking relationship. As at present, Xansa will provide the service from a blend of locations in the UK and India.
CFS currently faces the twin challenges of a highly competitive market place and an increasing regulatory environment. Creating the unified ADS service will enable CFS to respond to the regulatory pressures in a cost effective, timely manner. In addition the technology enabled business services will allow CFS to expand and enhance its product lines, improving speed to market and thereby respond quickly to competitive challenges. In selecting Xansa, CFS is able to build on the existing Banking service operation and carry out a fast-track transformation to a unified CFS-wide service.
Commenting on the announcement David Anderson, Chief Executive, Co-operative Financial Services, said: "Xansa has been successfully delivering to Co-operative Financial Services for 12 years. Their approach suits us well with their integrated delivery capability. This will support our business change agenda which is driving us towards the vision of becoming the UK's most admired Financial Services business.
"Xansa's commitment to the UK Retail Banking and Insurance sector means that they understand our market and regulatory environment. In addition Xansa's transformation expertise will enable us to create a best in class, unified application development and maintenance service under the controlling direction of our IS department."
Commenting on the announcement Alistair Cox, Chief Executive, Xansa said: "We are delighted that Co-operative Financial Services continues to choose Xansa as its partner for applications management, IS transformation and web based development. CFS represented Xansa's first ever financial services outsourcing contract and our second ever outsourcing deal, and this expansion and renewal is a clear endorsement of our excellent and longstanding relationship. It also demonstrates our commitment to long term relationships which means that CFS can count on Xansa to help deliver its vision for the future."
Click on the labels below for more posts on those categories
See also the following for related categories: UK, Finance & Investment, Banking, Insurance, Europe
UK Co-op Financial Services extends Xansa outsourcing deal
Company announcement, Source: Xansa
Apr 2007
Co-operative Financial Services (CFS) and Xansa, the outsourcing and technology company, are pleased to announce that CFS is extending and expanding its outsourcing partnership with Xansa.
In a contract which could be worth up to £100 million over five years, Xansa will work with CFS to create a unified Application Development and Support (ADS) service across the whole of the business.
Xansa has been working in partnership with CFS since May 1994 when it signed a £22 million seven year agreement to develop and support the Co-operative Bank's applications. This contract was extended in May 1998 and again to May 2007. The new contract represents a broadening of the partnership to encompass the Insurance side of the business in addition to the current banking relationship. As at present, Xansa will provide the service from a blend of locations in the UK and India.
CFS currently faces the twin challenges of a highly competitive market place and an increasing regulatory environment. Creating the unified ADS service will enable CFS to respond to the regulatory pressures in a cost effective, timely manner. In addition the technology enabled business services will allow CFS to expand and enhance its product lines, improving speed to market and thereby respond quickly to competitive challenges. In selecting Xansa, CFS is able to build on the existing Banking service operation and carry out a fast-track transformation to a unified CFS-wide service.
Commenting on the announcement David Anderson, Chief Executive, Co-operative Financial Services, said: "Xansa has been successfully delivering to Co-operative Financial Services for 12 years. Their approach suits us well with their integrated delivery capability. This will support our business change agenda which is driving us towards the vision of becoming the UK's most admired Financial Services business.
"Xansa's commitment to the UK Retail Banking and Insurance sector means that they understand our market and regulatory environment. In addition Xansa's transformation expertise will enable us to create a best in class, unified application development and maintenance service under the controlling direction of our IS department."
Commenting on the announcement Alistair Cox, Chief Executive, Xansa said: "We are delighted that Co-operative Financial Services continues to choose Xansa as its partner for applications management, IS transformation and web based development. CFS represented Xansa's first ever financial services outsourcing contract and our second ever outsourcing deal, and this expansion and renewal is a clear endorsement of our excellent and longstanding relationship. It also demonstrates our commitment to long term relationships which means that CFS can count on Xansa to help deliver its vision for the future."
Click on the labels below for more posts on those categories
Labels: banks, banks-uk, finance, finance-uk, insurance, insurance-uk, it-finance, it-finance-europe, it-finance-uk
PermaLink - UK Co-op Financial Services extends Xansa outsourcing deal posted by Ecacofonix : 12:59 PM
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Wednesday, April 4, 2007
Finance giants defend offshore outsourcing
Finance giants defend offshore outsourcing
The UK’s financial giants yesterday defended their Indian call centre operations amid fresh concerns from British customers about data security and declining customer service.
An internal report from insurer Norwich Union found shortcomings in its Indian call centres may potentially lead to losses of more than £10million, and fines from the FSA. There was also an alert from consultant AT Kearney that the cost savings of offshore hotspots have “declined almost universally.”
Read the full news report from here @ Contractor UK
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
The UK’s financial giants yesterday defended their Indian call centre operations amid fresh concerns from British customers about data security and declining customer service.
An internal report from insurer Norwich Union found shortcomings in its Indian call centres may potentially lead to losses of more than £10million, and fines from the FSA. There was also an alert from consultant AT Kearney that the cost savings of offshore hotspots have “declined almost universally.”
Read the full news report from here @ Contractor UK
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: banks-uk, call-centres-india, costs, finance, finance-uk, offshore-problems, opposition
Thursday, March 29, 2007
Barclays - ABN Amro merger means big IT challenges loom
Barclays confirms ABN Amro merger talks as IT challenge looms
Mar 20, 2007, By ComputerworldUK reporter
Acquisition talks come as both banks shake up IT
Barclays has confirmed its interest in acquiring Dutch bank ABN Amro later today, paving the way for what could be Europe's biggest financial services sector merger.
A buy-out could have profound implications for IT operations at the Dutch bank, which announced plans to axe hundreds of IT jobs in October in a bid to rationalise its organisation and improve efficiency after poor third quarter results.
Read the full news report from here @ Computer World UK
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Mar 20, 2007, By ComputerworldUK reporter
Acquisition talks come as both banks shake up IT
Barclays has confirmed its interest in acquiring Dutch bank ABN Amro later today, paving the way for what could be Europe's biggest financial services sector merger.
A buy-out could have profound implications for IT operations at the Dutch bank, which announced plans to axe hundreds of IT jobs in October in a bid to rationalise its organisation and improve efficiency after poor third quarter results.
Read the full news report from here @ Computer World UK
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: banks-europe, banks-uk, finance-europe, finance-uk, it-banks, it-europe, it-finance, it-finance-uk, it-uk, netherlands
PermaLink - Barclays - ABN Amro merger means big IT challenges loom posted by Ecacofonix : 4:20 AM
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UK Finance giants defend offshore outsourcing
UK Finance giants defend offshore outsourcing
Mar 28, 2007
The UK’s financial giants have defended their Indian call centre operations amid fresh concerns from British customers about data security and declining customer service.
An internal report from insurer Norwich Union found shortcomings in its Indian call centres may potentially lead to losses of more than £10million, and fines from the FSA.
Banking giant HSBC was also accused this week of running a ‘first-class and second class system’ that sees affluent callers dealt with in the UK, while poorer ones are diverted to the sub-continent. A HSBC spokesperson dismissed the claims. Similarly, asked yesterday about Norwich Union’s troubled call centres in India, the National Outsourcing Association (NOA) hinted it was unfair to suggest the location was to blame.
Read the full news report from here @ Contractor UK
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Mar 28, 2007
The UK’s financial giants have defended their Indian call centre operations amid fresh concerns from British customers about data security and declining customer service.
An internal report from insurer Norwich Union found shortcomings in its Indian call centres may potentially lead to losses of more than £10million, and fines from the FSA.
Banking giant HSBC was also accused this week of running a ‘first-class and second class system’ that sees affluent callers dealt with in the UK, while poorer ones are diverted to the sub-continent. A HSBC spokesperson dismissed the claims. Similarly, asked yesterday about Norwich Union’s troubled call centres in India, the National Outsourcing Association (NOA) hinted it was unfair to suggest the location was to blame.
Read the full news report from here @ Contractor UK
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: banks-europe, banks-uk, finance-uk, offshore-problems, opposition, problems-europe, problems-india, uk
Sunday, March 11, 2007
Barclaycard to Shut Manchester Call Center, to Outsource to India
Barclaycard to Shut Manchester Call Center, to Outsource to India
March 09, 2007
Barclaycard, the credit card division of Barclays, has announced the shutting of a call center in Manchester. The bank has decided to route more customer queries to India.
The Manchester call center mostly handles customer service and sales calls for U.K. credit card customers.
More about this from Global Services Media
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
March 09, 2007
Barclaycard, the credit card division of Barclays, has announced the shutting of a call center in Manchester. The bank has decided to route more customer queries to India.
The Manchester call center mostly handles customer service and sales calls for U.K. credit card customers.
More about this from Global Services Media
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: banks, banks-europe, banks-uk, call-centres, call-centres-banks, call-centres-europe, call-centres-india, call-centres-offshore, call-centres-uk, finance, finance-europe, finance-uk
PermaLink - Barclaycard to Shut Manchester Call Center, to Outsource to India posted by Ecacofonix : 8:42 AM
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Saturday, March 3, 2007
UK outsourcing gets banking boost
UK outsourcing gets banking boost
Tim Ferguson
Monday 26 February 2007
UK outsourcing is being boosted by investment banks as they expand into new business areas.
With some investment banks beginning to offer financial outsourcing services and others providing mortgage lending, Pierre Audoin Consultants (PAC) is predicting this will drive outsourcing growth.
Investment banks are starting to offer outsourced services to specialist financial services companies such as hedge funds.
Read more from this report at Silicon.com
Tim Ferguson
Monday 26 February 2007
UK outsourcing is being boosted by investment banks as they expand into new business areas.
With some investment banks beginning to offer financial outsourcing services and others providing mortgage lending, Pierre Audoin Consultants (PAC) is predicting this will drive outsourcing growth.
Investment banks are starting to offer outsourced services to specialist financial services companies such as hedge funds.
Read more from this report at Silicon.com
Labels: banks, banks-uk, finance, finance-uk, investment-banking, investment-banking-uk, uk
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