Wednesday, April 11, 2007
Scottish Contact Centres bucking the outsource trend
BlogOut provides regular, global outsourcing updates. See BlogOut Directory for the complete list of categories
See also outsourcing updates for related categories: Customer Support, Sales & Marketing, UK, Europe
Scottish Contact Centres bucking the outsource trend
Scotland is escaping the mass contact centre exodus to India due to its low cost and high skills base, an influential report published this week.
The report, by the University of Strathclyde's Professor Phil Taylor and Peter Bain, will say that while many firms south of the Border have opted to relocate to India, Scotland has bucked the trend and will continue to do so. But it will also warn that Scotland has to up its game to hold on to contact centre jobs and attract offshore business process outsourcing operations that Indian companies plan to export into Europe.
Read the full report from here @ Contact Centres
Other topics / terms discussed in this report
Click on the labels below for more posts on those categories
See also outsourcing updates for related categories: Customer Support, Sales & Marketing, UK, Europe
Scottish Contact Centres bucking the outsource trend
Scotland is escaping the mass contact centre exodus to India due to its low cost and high skills base, an influential report published this week.
The report, by the University of Strathclyde's Professor Phil Taylor and Peter Bain, will say that while many firms south of the Border have opted to relocate to India, Scotland has bucked the trend and will continue to do so. But it will also warn that Scotland has to up its game to hold on to contact centre jobs and attract offshore business process outsourcing operations that Indian companies plan to export into Europe.
Read the full report from here @ Contact Centres
Other topics / terms discussed in this report
Click on the labels below for more posts on those categories
Labels: call-centres-europe, call-centres-uk, offshore, scotland
PermaLink - Scottish Contact Centres bucking the outsource trend posted by Ecacofonix : 8:58 AM
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Sunday, March 11, 2007
Barclaycard to Shut Manchester Call Center, to Outsource to India
Barclaycard to Shut Manchester Call Center, to Outsource to India
March 09, 2007
Barclaycard, the credit card division of Barclays, has announced the shutting of a call center in Manchester. The bank has decided to route more customer queries to India.
The Manchester call center mostly handles customer service and sales calls for U.K. credit card customers.
More about this from Global Services Media
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
March 09, 2007
Barclaycard, the credit card division of Barclays, has announced the shutting of a call center in Manchester. The bank has decided to route more customer queries to India.
The Manchester call center mostly handles customer service and sales calls for U.K. credit card customers.
More about this from Global Services Media
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: banks, banks-europe, banks-uk, call-centres, call-centres-banks, call-centres-europe, call-centres-india, call-centres-offshore, call-centres-uk, finance, finance-europe, finance-uk
PermaLink - Barclaycard to Shut Manchester Call Center, to Outsource to India posted by Ecacofonix : 8:42 AM
0 Comments
BT and Avaya to offer hosted call centres
BT and Avaya to offer hosted call centres
Colin Barker ZDNet UK
Published: 05 Mar 2007
BT has teamed up with communications supplier Avaya to offer a flexible call-centre service for larger customers.
The companies are targeting the finance and outsourcing sectors, and hope to corner the on-demand market in the UK, Europe and elsewhere by offering a pay-as-you-go service for corporate help desks.
See full report here @ ZDNet UK
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Colin Barker ZDNet UK
Published: 05 Mar 2007
BT has teamed up with communications supplier Avaya to offer a flexible call-centre service for larger customers.
The companies are targeting the finance and outsourcing sectors, and hope to corner the on-demand market in the UK, Europe and elsewhere by offering a pay-as-you-go service for corporate help desks.
See full report here @ ZDNet UK
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: call-centre-finance, call-centres, call-centres-europe, call-centres-uk
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