Wednesday, July 25, 2007

Chemical Major Henkel Outsourcing to Philippines, Announces Layoffs

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Henkel Announces Layoffs, Outsourcing to Philippines

MEGAN KING, Morning Journal Writer

06/27/2007

AVON Henkel Corporation will lay off about 20 employees at its Just Imagine Drive headquarters, and their jobs will be transferred to a Henkel facility in Manila, Philippines.

The jobs will be eliminated in accounts payable, accounts receivable and collections. The jobs will be phased out beginning in August, according to company spokeswoman...

Read the full report from here @ Morning Journal

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Tuesday, July 24, 2007

Reserve Bank of India (RBI) Staff Alarmed Over Outsourcing

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Reserve Bank of India (RBI) Staff Alarmed Over Outsourcing

BS Reporter / Mumbai/ Ahmedabad July 24, 2007

The All India Reserve Bank Employees Association (AIRBEA) held a meeting to discuss Reserve Bank of India’s (RBI) policies and its decision to outsource important functions. AIRBEA expressed concern over the plan to hand over the sensitive job of inspection and audit of bank branches to chartered accountant firms.

RBI is the regulator of the banking system in India. The supervision of banks (inspection and auditing of bank branches) is reported to be handed over to private chartered accountant firms. There are 50,000 branches of commercial banks to be supervised by RBI.

Another important function the RBI is reported to be considering outsourcing to a private company called ‘National Payments Corporation of India’. A bill to this effect is being placed before the Parliament.

Read the full report from here @ Business Standard

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Wednesday, July 11, 2007

DAALLO Airlines Outsources Accounting to Kale Consultants, India

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DAALLO Airlines Outsources Accounting to Kale Consultants, India

25 Jun 2007, Source : Moneycontrol.com

DAALLO Airlines, an airline operating between Middle East, Africa and Europe has selected Kale Consultants Ltd. for providing passenger revenue accounting and cargo revenue accounting on an outsourced basis. Kale will provide revenue accounting processing services to Daallo from its Managed Process Services centre in Mumbai, India.

Kale will provide passenger & cargo revenue accounting services including the processing of sales and uplifts, claims to credit card companies and to other airlines for interline coupons, declaration of revenue with comprehensive account postings for the general ledger, management of deals, and a decision support business intelligence system.

Read the full report from here @ Moneycontrol India

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Sunday, April 8, 2007

Prospects bright for insurance telesales outsourcing in Thailand

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See also the following for related categories: Finance & Accounting, Insurance, Sales & Marketing, Asia

Prospects bright for telesales outsourcing

Charoen Kittikanya, Apr 7, 2007

Driven by growing demand for telemarketing, particularly in the insurance and finance businesses, Teledirect Telecommerce (Thailand) is looking to expand its business locally.

Teledirect provides outsourced call centres for outbound sales calls and customer relationship management. Its core telesales product is insurance. It currently provides services to four insurers and two consumer product firms.

Teledirect in Thailand employs 250 operators, and derives 95% of its revenue from telesales, mainly for insurance companies.

Read the full news report from here @ Bangkok Post

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Friday, March 9, 2007

Outsourcing Experts Concur In Attractive Outlook for Philippines BPO Sector

Outsourcing Experts Concur In Attractive Outlook for Philippines Business Process Outsourcing (BPO) Sector

Press release by DDC HRO

In a marked convergence and uniformity of opinion, leading industry experts and observers note the role that the Philippines will play in the next wave of “offshore” outsourcing and its attractive positioning for growth in higher-value BPO sectors.

Date Released: 03/07/2007

FOR IMMEDIATE RELEASE New York, NY and Manila March 6, 2007 – In a marked convergence of opinion following the recent e-Services Philippines Conference in Manila, leading industry experts and commentators indicated their positive outlook for the Philippines’ growing role in the global BPO sector and the opportunity for economic growth this will create. Higher-value BPO sectors, such as F&A and KPO, are highlighted as particularly opportune for the Philippines.

In terms of the broader impact on the economy, at e-Services Philippines, it was noted that in just the last few years the number of jobs in the BPO sector has jumped from just 2,000 to over 200,000 with a 48% increase in activity in the last year alone. Of particular significance also to the growth of the Philippines' overall economy is the 3-4 additional jobs created for every one BPO job - with attractive growth anticipated in all support sectors.

With all indicators pointing toward accelerated growth in the BPO sector and with such clear positive benefits for the overall economy, the Philippines Department of Trade & Industry (DTI) will be sponsoring a follow-up to e-Services Philippinesfocused on the US and Canadian markets. The e-Services Philippines Business Mission to the USA and Canada is scheduled for 23 April - 04 May 2007, covering New York, Fort Lauderdale, Chicago and Toronto. The Mission is part of the DTI's strategic marketing program to position the Philippines as a preferred e-Services Hub.

Growth in the global BPO sector and a move to global and multi-shore deployments is driving fresh and rapid appraisal of destinations such as the Philippines - with Vietnam and China not so far behind. The much-anticipated bulge of opportunity in the fast-emerging Finance & Accounting (F&A) and Knowledge Process BPO sectors is now driving an urgent need to find qualified pools of talent to support this more complex, higher-value business activity.

“Just in the last 6 months or so, we've seen a big shift in the marketplace in terms of awareness of the Philippines and the BPO sector opportunity. Of particular interest is the increased understanding of its potential for higher-value BPO, KPO and skills-based BPO work products, such as Finance & Accounting (F&A),” says David Kinnear, President and CEO of DDC HRO and Head of The BPO Council, a newly-formed initiative of the Philippine-American Chamber of Commerce in New York (The Chamber), which works closely with the Department of Trade & Industry. Indeed, The BPO Council is a joint initiative of The Chamber and the New York Trade Office and Philippine Consulate General.

JoJo Aquino, Managing Director of NeoIT concurs in the upside for F&A: "F&A is the next big wave for the Philippines. Captive centers in the country have long done accounting-related work but the growth of 3rd party providers supporting international clients needs to be faster. Existing centers have expressed concerns that they will soon see shortages in accounting graduates. Government effort to encourage basic finance/accounting education will be good. As important, local governments in various cities which have significant pools of F&A resources should aggressively seek out international locators."

Frank Casale, Founder & CEO of The Outsourcing Institute in New York notes the shift in thinking and awareness: “With the level of access we enjoy in the marketplace, we’ve indeed seen an increased awareness of multi-shore operations and the role that the Philippines has to play in that regard specifically. As offshore outsourcing matures further, so companies are embracing a wider range of options for their sourcing destinations. It’s the next wave.” Comments Avinash Vashistha, CEO of Tholons: “The Philippines’ leadership in voice- based BPO is well-known. However, its potential for non-voice-based BPO services in Finance and Accounting, Legal and Healthcare is still underappreciated and underdeveloped. In the years ahead, we see the Philippines emerging in these areas. We also see other cities aside from Manila emerging as BPO delivery centers. These trends will help elevate and further solidify the Philippines' position as a global leader in Services Globalization.”

Says Fred Ayala, Chairman of the Chairman of the Business Process Association of the Philippines (BPA/P): “The sector growth last year was indeed encouraging and brings with it much needed input into the overall economy. BPO is certainly a sector from which the Philippines can benefit greatly.”

“The rapid growth of the BPO industry in the Philippines is a result of highly successful explorations by US Business in the past 5 years. The effectiveness of the Philippine workforce in handling Customer Service, HR, IT Services and other functions shows that supporting US business needs from this country is the right thing to do” notes Russ Metcalf, Managing Director of NeoIT.

Lauro Vives, Founder & CEO of XMG can vouch for the uptick in the BPO economy and the needs of an increasing number of highly visible and sophisticated companies whose BPO operations are growing in the Philippines – or who are exploring that option. “There’s a powerful combination of geographical, technological and people-based factors coming together – the timing looks good for the sector.”

For DDC HRO, a part of The DDC Group with longstanding presence in the Philippines, CEO David Kinnear notes that timing is everything. “The race for global positioning and delivery of global solutions is clearly on. For this, certain locations will be critical for comprehensive services delivery and robust back-office operations in areas such as Finance & Accounting functions. This drives a new or fresh appraisal of the Philippines for many – and the Philippines’ scorecard is looking very good. It’s also good to see the very real socio-economic benefits that can arise from this new phase of the economy.”

DDC HRO is part of The DDC Group – a privately held portfolio of companies, providing human capital BPO solutions and data processing solutions for forward-thinking companies worldwide. With a multi-disciplinary staff of over 3,500 (primarily in DDC's client support centers in the Philippines), DDC is a leading provider of comprehensive onshore and offshore business process outsourcing services and document management solutions. Learn more about DDC HRO and the DDC Group of Companies at www.ddchro.com

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About DDC HRO
DDC provides global outsourcing solutions. Specifically, DDC provides global data capture, document processing and data research services - leveraging offices and production facilities in the US, UK, mainland Europe and the Philippines.
Our clients achieve quality improvements, time savings and cost reductions by working with us.

Contact us for more information.

Submitted by DDC HRO
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Saturday, March 3, 2007

AEMS, Bursa Malaysia Partner in IT Outsourcing JV

AEMS and Bursa Malaysia to Partner in IT Outsourcing JV

LONDON, February 15 /CNW/

AEMS (Atos Euronext Market Solutions) and Bursa Malaysia Berhad (Bursa Malaysia) today signed a Letter Of Intent outlining plans to establish a joint venture company which will focus on offering IT solutions and services to Bursa Malaysia, as well as AEMS' existing and future prospects in Asia.

AEMS is the leading global provider of technology solutions for exchanges, clearing houses, banks, brokers, and intermediaries. AEMS was created by two industry leaders - Atos Origin and Euronext

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