Thursday, March 29, 2007
Barclays - ABN Amro merger means big IT challenges loom
Barclays confirms ABN Amro merger talks as IT challenge looms
Mar 20, 2007, By ComputerworldUK reporter
Acquisition talks come as both banks shake up IT
Barclays has confirmed its interest in acquiring Dutch bank ABN Amro later today, paving the way for what could be Europe's biggest financial services sector merger.
A buy-out could have profound implications for IT operations at the Dutch bank, which announced plans to axe hundreds of IT jobs in October in a bid to rationalise its organisation and improve efficiency after poor third quarter results.
Read the full news report from here @ Computer World UK
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Mar 20, 2007, By ComputerworldUK reporter
Acquisition talks come as both banks shake up IT
Barclays has confirmed its interest in acquiring Dutch bank ABN Amro later today, paving the way for what could be Europe's biggest financial services sector merger.
A buy-out could have profound implications for IT operations at the Dutch bank, which announced plans to axe hundreds of IT jobs in October in a bid to rationalise its organisation and improve efficiency after poor third quarter results.
Read the full news report from here @ Computer World UK
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: banks-europe, banks-uk, finance-europe, finance-uk, it-banks, it-europe, it-finance, it-finance-uk, it-uk, netherlands
PermaLink - Barclays - ABN Amro merger means big IT challenges loom posted by Ecacofonix : 4:20 AM
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InCore Bank of Switzerland deploys NetApp storage solutions
InCore Bank deploys NetApp storage solutions
Feb 27, 2007 - Network Appliance (NetApp) Inc. has announced that InCore Transaction Bank of Switzerland has selected NetApp’s unified storage solutions for its transaction-intensive data service and data protection needs. The Swiss Bank selected NetApp storage solutions to reduce operational costs and keep customer data secure and available, NetApp said last week.
InCore Bank offers services such as brokerage, payment transactions, and reporting for small and midsize private and retail banks in Switzerland and Liechtenstein.
Read the full report from here @ Computer Technology Review
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Feb 27, 2007 - Network Appliance (NetApp) Inc. has announced that InCore Transaction Bank of Switzerland has selected NetApp’s unified storage solutions for its transaction-intensive data service and data protection needs. The Swiss Bank selected NetApp storage solutions to reduce operational costs and keep customer data secure and available, NetApp said last week.
InCore Bank offers services such as brokerage, payment transactions, and reporting for small and midsize private and retail banks in Switzerland and Liechtenstein.
Read the full report from here @ Computer Technology Review
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: banks-switzerland, finance-europe, it-banks
PermaLink - InCore Bank of Switzerland deploys NetApp storage solutions posted by Ecacofonix : 3:14 AM
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Wednesday, March 28, 2007
Luxoft Increases Co-Operation with Deutsche Bank to Exploit Their Successful CRM Solution
Luxoft Increases Co-Operation with Deutsche Bank to Exploit Their Successful CRM Solution
Don Panek - CRMDirectory Editor
15 March 2007
Luxoft Increases Co-Operation with Deutsche Bank to Exploit Their Successful CRM Solution; joint initiative to commercialise innovative ‘Client First’ tool
HANNOVER, Germany and MOSCOW - Luxoft, Russia’s largest provider of high-end IT out-sourcing services, today announced that it is extending its co-operation with Deutsche Bank, one of the world’s leading investment banks.
Luxoft will provide development resources in Russia and the Ukraine to enhance and further innovate Client First, a cutting-edge Client Relationship Management (CRM) package.
Read the full report from here @ CRM Directory
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Don Panek - CRMDirectory Editor
15 March 2007
Luxoft Increases Co-Operation with Deutsche Bank to Exploit Their Successful CRM Solution; joint initiative to commercialise innovative ‘Client First’ tool
HANNOVER, Germany and MOSCOW - Luxoft, Russia’s largest provider of high-end IT out-sourcing services, today announced that it is extending its co-operation with Deutsche Bank, one of the world’s leading investment banks.
Luxoft will provide development resources in Russia and the Ukraine to enhance and further innovate Client First, a cutting-edge Client Relationship Management (CRM) package.
Read the full report from here @ CRM Directory
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: banks-europe, banks-germany, finance-europe, it-banks, it-finance, it-finance-europe, it-germany, it-russia, russia
PermaLink - Luxoft Increases Co-Operation with Deutsche Bank to Exploit Their Successful CRM Solution posted by Ecacofonix : 8:08 AM
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Why Deutsche Bank Spreads Its Outsourcing
Why Deutsche Bank Spreads Its Outsourcing
The German powerhouse bank explains why it uses both India and Russia for its offshoring needs.
by Tony Hallett and Andy McCue
Deutsche Bank (DB) is one of the world's largest banks and has long used outsourcing and offshoring, at various sites around the world, but this week it took its relationship with Russian IT services player Luxoft to a new level.
So why would it work with this supplier, at sites in Russia, rather than have more work carried out in its established offshore locations - such as Bangalore, Mumbai or Manila - where it has captive operations or works with local companies?
Read the full article here to find the answer - @ Business Week
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
The German powerhouse bank explains why it uses both India and Russia for its offshoring needs.
by Tony Hallett and Andy McCue
Deutsche Bank (DB) is one of the world's largest banks and has long used outsourcing and offshoring, at various sites around the world, but this week it took its relationship with Russian IT services player Luxoft to a new level.
So why would it work with this supplier, at sites in Russia, rather than have more work carried out in its established offshore locations - such as Bangalore, Mumbai or Manila - where it has captive operations or works with local companies?
Read the full article here to find the answer - @ Business Week
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: banks, banks-europe, banks-germany, banks-offshore, finance-europe, finance-offshore, it-banks, it-finance
Thursday, March 22, 2007
UK companies failing in web-based customer self-service
UK companies failing in web-based customer self-service
March 22 2007, Retail Bulletin
According to research released by eGain today, 57 percent of UK companies offer little or no web self-service, resulting in lost revenues and increasing customer dissatisfaction. Only 14 percent of UK companies are offering their customers good customer self-service via the web.
eGain analysts assessed the web self-service capabilities of 125 major companies in the UK, covering the retail, financial services, telecommunications and local government sectors.
Read the full report from here @ The Retail Bulletin
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
March 22 2007, Retail Bulletin
According to research released by eGain today, 57 percent of UK companies offer little or no web self-service, resulting in lost revenues and increasing customer dissatisfaction. Only 14 percent of UK companies are offering their customers good customer self-service via the web.
eGain analysts assessed the web self-service capabilities of 125 major companies in the UK, covering the retail, financial services, telecommunications and local government sectors.
Read the full report from here @ The Retail Bulletin
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: customer-support-uk, finance-europe, internet, problems, retail-uk, telecom-europe
PermaLink - UK companies failing in web-based customer self-service posted by Ecacofonix : 4:10 AM
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Sunday, March 11, 2007
European Companies Turning to Finance Shared Services To Drive Cost Savings
European Companies Turning to Finance Shared Services To Drive Cost Savings
(WebWire) 3/6/2007 9:13:22 AM
LONDON - Finance shared services organisations (SSOs) have now become a proven and standard approach for most European companies, helping to cut the cost of finance operations by over 20% while enabling them to improve quality, productivity, and customer service by up to 40%, according to new Book of NumbersTM research from The Hackett Group.
Hackett’s research also predicted that the use of offshore SSOs by European companies is expected to expand significantly over the next two years.
Read the entire news story from here @ WebWire
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
(WebWire) 3/6/2007 9:13:22 AM
LONDON - Finance shared services organisations (SSOs) have now become a proven and standard approach for most European companies, helping to cut the cost of finance operations by over 20% while enabling them to improve quality, productivity, and customer service by up to 40%, according to new Book of NumbersTM research from The Hackett Group.
Hackett’s research also predicted that the use of offshore SSOs by European companies is expected to expand significantly over the next two years.
Read the entire news story from here @ WebWire
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: europe, finance, finance-europe, shared-services, shared-services-europe
PermaLink - European Companies Turning to Finance Shared Services To Drive Cost Savings posted by Ecacofonix : 10:56 AM
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Barclaycard to Shut Manchester Call Center, to Outsource to India
Barclaycard to Shut Manchester Call Center, to Outsource to India
March 09, 2007
Barclaycard, the credit card division of Barclays, has announced the shutting of a call center in Manchester. The bank has decided to route more customer queries to India.
The Manchester call center mostly handles customer service and sales calls for U.K. credit card customers.
More about this from Global Services Media
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
March 09, 2007
Barclaycard, the credit card division of Barclays, has announced the shutting of a call center in Manchester. The bank has decided to route more customer queries to India.
The Manchester call center mostly handles customer service and sales calls for U.K. credit card customers.
More about this from Global Services Media
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: banks, banks-europe, banks-uk, call-centres, call-centres-banks, call-centres-europe, call-centres-india, call-centres-offshore, call-centres-uk, finance, finance-europe, finance-uk
PermaLink - Barclaycard to Shut Manchester Call Center, to Outsource to India posted by Ecacofonix : 8:42 AM
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Thursday, March 8, 2007
UK Insurer Norwich Union Signs Admin Outsourcing Deal to Rationalise Systems
Norwich Union signs admin outsourcing deal in move to rationalise systems
Mar 07, 2007
Norwich Union Life has signed an agreement to outsource the administration of almost 3m life and pension policies to Swiss Re. The UK insurer will start the decommissioning of 220 of its 550 product systems in October 2007. The outsourcing deal will see 1,000 Norwich Union staff transferred to Swiss Re, but customers, policies and funds will still be managed by Norwich Union.
More details here from Computer World UK
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Mar 07, 2007
Norwich Union Life has signed an agreement to outsource the administration of almost 3m life and pension policies to Swiss Re. The UK insurer will start the decommissioning of 220 of its 550 product systems in October 2007. The outsourcing deal will see 1,000 Norwich Union staff transferred to Swiss Re, but customers, policies and funds will still be managed by Norwich Union.
More details here from Computer World UK
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: administration-insurance, finance, finance-europe, finance-uk, insurance, insurance-europe, insurance-uk, it-finance, it-finance-europe, it-finance-uk, it-insurance, it-insurance-uk, uk
PermaLink - UK Insurer Norwich Union Signs Admin Outsourcing Deal to Rationalise Systems posted by Ecacofonix : 7:30 PM
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Friday, March 2, 2007
GlaxoSmithKline, Genpact Ink Outsourcing Contract
GlaxoSmithKline, Genpact Ink Outsourcing Contract
February 27, 2007
Genpact, a business and technology services provider, has signed a multiyear contract to provide finance and accounting services for GlaxoSmithKline’s U.K. corporate business operations.
This is the third contract in two years to be signed between the pharmaceutical giant and Genpact.
February 27, 2007
Genpact, a business and technology services provider, has signed a multiyear contract to provide finance and accounting services for GlaxoSmithKline’s U.K. corporate business operations.
This is the third contract in two years to be signed between the pharmaceutical giant and Genpact.
Labels: finance, finance-europe, finance-pharma, finance-uk, pharma, pharma-europe, pharma-uk, uk
PermaLink - GlaxoSmithKline, Genpact Ink Outsourcing Contract posted by Ecacofonix : 4:24 AM
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