Wednesday, April 4, 2007
Finance giants defend offshore outsourcing
Finance giants defend offshore outsourcing
The UK’s financial giants yesterday defended their Indian call centre operations amid fresh concerns from British customers about data security and declining customer service.
An internal report from insurer Norwich Union found shortcomings in its Indian call centres may potentially lead to losses of more than £10million, and fines from the FSA. There was also an alert from consultant AT Kearney that the cost savings of offshore hotspots have “declined almost universally.”
Read the full news report from here @ Contractor UK
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
The UK’s financial giants yesterday defended their Indian call centre operations amid fresh concerns from British customers about data security and declining customer service.
An internal report from insurer Norwich Union found shortcomings in its Indian call centres may potentially lead to losses of more than £10million, and fines from the FSA. There was also an alert from consultant AT Kearney that the cost savings of offshore hotspots have “declined almost universally.”
Read the full news report from here @ Contractor UK
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: banks-uk, call-centres-india, costs, finance, finance-uk, offshore-problems, opposition
Thursday, March 29, 2007
UK Finance giants defend offshore outsourcing
UK Finance giants defend offshore outsourcing
Mar 28, 2007
The UK’s financial giants have defended their Indian call centre operations amid fresh concerns from British customers about data security and declining customer service.
An internal report from insurer Norwich Union found shortcomings in its Indian call centres may potentially lead to losses of more than £10million, and fines from the FSA.
Banking giant HSBC was also accused this week of running a ‘first-class and second class system’ that sees affluent callers dealt with in the UK, while poorer ones are diverted to the sub-continent. A HSBC spokesperson dismissed the claims. Similarly, asked yesterday about Norwich Union’s troubled call centres in India, the National Outsourcing Association (NOA) hinted it was unfair to suggest the location was to blame.
Read the full news report from here @ Contractor UK
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Mar 28, 2007
The UK’s financial giants have defended their Indian call centre operations amid fresh concerns from British customers about data security and declining customer service.
An internal report from insurer Norwich Union found shortcomings in its Indian call centres may potentially lead to losses of more than £10million, and fines from the FSA.
Banking giant HSBC was also accused this week of running a ‘first-class and second class system’ that sees affluent callers dealt with in the UK, while poorer ones are diverted to the sub-continent. A HSBC spokesperson dismissed the claims. Similarly, asked yesterday about Norwich Union’s troubled call centres in India, the National Outsourcing Association (NOA) hinted it was unfair to suggest the location was to blame.
Read the full news report from here @ Contractor UK
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: banks-europe, banks-uk, finance-uk, offshore-problems, opposition, problems-europe, problems-india, uk
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