Wednesday, April 11, 2007
Scottish Contact Centres bucking the outsource trend
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Scottish Contact Centres bucking the outsource trend
Scotland is escaping the mass contact centre exodus to India due to its low cost and high skills base, an influential report published this week.
The report, by the University of Strathclyde's Professor Phil Taylor and Peter Bain, will say that while many firms south of the Border have opted to relocate to India, Scotland has bucked the trend and will continue to do so. But it will also warn that Scotland has to up its game to hold on to contact centre jobs and attract offshore business process outsourcing operations that Indian companies plan to export into Europe.
Read the full report from here @ Contact Centres
Other topics / terms discussed in this report
Click on the labels below for more posts on those categories
See also outsourcing updates for related categories: Customer Support, Sales & Marketing, UK, Europe
Scottish Contact Centres bucking the outsource trend
Scotland is escaping the mass contact centre exodus to India due to its low cost and high skills base, an influential report published this week.
The report, by the University of Strathclyde's Professor Phil Taylor and Peter Bain, will say that while many firms south of the Border have opted to relocate to India, Scotland has bucked the trend and will continue to do so. But it will also warn that Scotland has to up its game to hold on to contact centre jobs and attract offshore business process outsourcing operations that Indian companies plan to export into Europe.
Read the full report from here @ Contact Centres
Other topics / terms discussed in this report
Click on the labels below for more posts on those categories
Labels: call-centres-europe, call-centres-uk, offshore, scotland
PermaLink - Scottish Contact Centres bucking the outsource trend posted by Ecacofonix : 8:58 AM
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Wednesday, March 28, 2007
CPA Partners India as a Preferred Off-Shore Destination to Drive Global Growth Plans
CPA Partners India as a Preferred Off-Shore Destination to Drive Global Growth Plans
Press release
LONDON, March 28 - CPA, the world's leading IP services
provider, formally announce the establishment of its state-of-the-art IP
services delivery centre in India. This development marks CPA's continued
investment in India and makes it an intrinsic part of the company's
strategic growth plan.
Peter Sewell, CPA's Global CEO, explains: "We've had a presence in
India for the past 18 months, via Intellevate however the full launch of
our Indian operation is key. This Indian operations centre will become the
engine room that enables CPA to become the global leader in outsourced
legal services."
CPA currently employs over 200 staff in India, that work with CPA's
other IP specialists across the globe to deliver a unique combination of
on-and off- shore services to clients. CPA is already a major player in the
IP services market and as the legal outsourcing phenomenon grows, CPA is
well positioned to capture this expanding market.
Baskhar Bagchi, County Head of the India centre agrees: "It's an
exciting time to be part of CPA as India has been identified as a strategic
market for CPA's global growth plans. I am particularly pleased to be
working in such an innovative environment, amongst a fantastic group of IP
professionals and to be part of a truly global workplace. Moving forward,
we'll continue to develop the IP support team in India in order to deliver
high value IP strategies and integrated support services to our global
clients."
"Our development in India is thanks to the quality of people we have
and will have working for us. Their intelligence, academic ability, eye for
detail and dedication is outstanding proving that it's not only
cost-effectiveness that has lured us to set up operations there. India also
provides us with the capacity to grow and over the next 3 years we'll be
investing up to $50 million. Longer-term we hope to create 10,000 great
careers in India," says Peter Sewell.
India has been an off-shore destination for business process
outsourcing (BPO) for many years and statistics show that India is a
preferred choice for both knowledge process outsourcing (KPO) and legal
process outsourcing (LPO). As the LPO trend continues, CPA also plans to
move into new markets, outside of the IP arena and with another
announcement set for the coming months, CPA's position in India means that
it will be extremely well placed to help clients take part in this
revolution.
The IP Market
The global legal services market, which includes major developed
English speaking countries: US, UK, Canada, Australia and New Zealand was
estimated to be worth around $190 billion in 2005. The overall addressable
offshore opportunity in legal services is estimated to be $4.5 billion by
2010. The Indian off-shore industry will grow dramatically, especially in
2006 and 2007; and from a current revenue base of $61.6 million we expect
off-shoring revenues to touch $605 million in 2010.
Currently law firms are the largest service buyers from the Indian
legal off-shoring industry contributing about 49% of the total $61.6
million revenues. The others are corporations and legal publishers.
1800 people were employed in the legal off-shoring industry in India in
2005. This is set to increase to 12,000 in 2008 and 24,000 in 2010. The
Indian legal off-shoring industry will grow ten-fold over the next four
years to revenues of $600 million.
The UK and US accounted for 95% of outsourcing to India in 2005. Key
growth areas will be patent search, filing, etc. (IP related work) as well
as transaction oriented, process driven work such as conveyancing and
property transfer transactions.
About CPA
With over 35 years of IP experience, 40,000 clients and 1000 staff, CPA
is the world's leading IP support services provider. Our patent, trademark,
domains and digital content, on- and off-shore support services and
software portfolios are designed to enable clients to effectively manage
their IP. CPA currently helps clients to increase capacity, reduce costs --
without compromising quality, track competition and fulfil IP due diligence
tasks. For further information on CPA's portfolio of products and services
visit: http://www.cpaglobal.com .
About Intellevate:
In 2005, CPA purchased a majority shareholding in Intellevate, which
has lead to the launch of services in Europe and other parts of the world.
Intellevate now has operations in the US, UK, Germany and India. The
company was founded in 1999 by US patent attorneys, SLWK who recognised
that highly- trained, outsourced IP specialists can reduce the burden of
managing the IP prosecution process and can significantly improve a firms
efficiency. Intellevate's services help clients focus their talent and
resources on those activities that are most strategic and profitable. Visit
http://www.cpaglobal.com/Intellevate for further information.
About Bhaskar Bagchi:
In the last ten years Bhaskar has developed expertise in creating
world- class operations centres. In a previous role with XL Capital, he
created in India a high quality knowledge centre providing analytics
support to XL businesses in 35 countries in actuarial, risk management and
financial control domains. Prior to that, he was a key part of the IBM
Daksh management team where he managed a business unit servicing Fortune
500 clients in the e- commerce and travel domains.
Source: CPA
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Press release
LONDON, March 28 - CPA, the world's leading IP services
provider, formally announce the establishment of its state-of-the-art IP
services delivery centre in India. This development marks CPA's continued
investment in India and makes it an intrinsic part of the company's
strategic growth plan.
Peter Sewell, CPA's Global CEO, explains: "We've had a presence in
India for the past 18 months, via Intellevate however the full launch of
our Indian operation is key. This Indian operations centre will become the
engine room that enables CPA to become the global leader in outsourced
legal services."
CPA currently employs over 200 staff in India, that work with CPA's
other IP specialists across the globe to deliver a unique combination of
on-and off- shore services to clients. CPA is already a major player in the
IP services market and as the legal outsourcing phenomenon grows, CPA is
well positioned to capture this expanding market.
Baskhar Bagchi, County Head of the India centre agrees: "It's an
exciting time to be part of CPA as India has been identified as a strategic
market for CPA's global growth plans. I am particularly pleased to be
working in such an innovative environment, amongst a fantastic group of IP
professionals and to be part of a truly global workplace. Moving forward,
we'll continue to develop the IP support team in India in order to deliver
high value IP strategies and integrated support services to our global
clients."
"Our development in India is thanks to the quality of people we have
and will have working for us. Their intelligence, academic ability, eye for
detail and dedication is outstanding proving that it's not only
cost-effectiveness that has lured us to set up operations there. India also
provides us with the capacity to grow and over the next 3 years we'll be
investing up to $50 million. Longer-term we hope to create 10,000 great
careers in India," says Peter Sewell.
India has been an off-shore destination for business process
outsourcing (BPO) for many years and statistics show that India is a
preferred choice for both knowledge process outsourcing (KPO) and legal
process outsourcing (LPO). As the LPO trend continues, CPA also plans to
move into new markets, outside of the IP arena and with another
announcement set for the coming months, CPA's position in India means that
it will be extremely well placed to help clients take part in this
revolution.
The IP Market
The global legal services market, which includes major developed
English speaking countries: US, UK, Canada, Australia and New Zealand was
estimated to be worth around $190 billion in 2005. The overall addressable
offshore opportunity in legal services is estimated to be $4.5 billion by
2010. The Indian off-shore industry will grow dramatically, especially in
2006 and 2007; and from a current revenue base of $61.6 million we expect
off-shoring revenues to touch $605 million in 2010.
Currently law firms are the largest service buyers from the Indian
legal off-shoring industry contributing about 49% of the total $61.6
million revenues. The others are corporations and legal publishers.
1800 people were employed in the legal off-shoring industry in India in
2005. This is set to increase to 12,000 in 2008 and 24,000 in 2010. The
Indian legal off-shoring industry will grow ten-fold over the next four
years to revenues of $600 million.
The UK and US accounted for 95% of outsourcing to India in 2005. Key
growth areas will be patent search, filing, etc. (IP related work) as well
as transaction oriented, process driven work such as conveyancing and
property transfer transactions.
About CPA
With over 35 years of IP experience, 40,000 clients and 1000 staff, CPA
is the world's leading IP support services provider. Our patent, trademark,
domains and digital content, on- and off-shore support services and
software portfolios are designed to enable clients to effectively manage
their IP. CPA currently helps clients to increase capacity, reduce costs --
without compromising quality, track competition and fulfil IP due diligence
tasks. For further information on CPA's portfolio of products and services
visit: http://www.cpaglobal.com .
About Intellevate:
In 2005, CPA purchased a majority shareholding in Intellevate, which
has lead to the launch of services in Europe and other parts of the world.
Intellevate now has operations in the US, UK, Germany and India. The
company was founded in 1999 by US patent attorneys, SLWK who recognised
that highly- trained, outsourced IP specialists can reduce the burden of
managing the IP prosecution process and can significantly improve a firms
efficiency. Intellevate's services help clients focus their talent and
resources on those activities that are most strategic and profitable. Visit
http://www.cpaglobal.com/Intellevate for further information.
About Bhaskar Bagchi:
In the last ten years Bhaskar has developed expertise in creating
world- class operations centres. In a previous role with XL Capital, he
created in India a high quality knowledge centre providing analytics
support to XL businesses in 35 countries in actuarial, risk management and
financial control domains. Prior to that, he was a key part of the IBM
Daksh management team where he managed a business unit servicing Fortune
500 clients in the e- commerce and travel domains.
Source: CPA
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: india, kpo-india, law, law-india, offshore, patents
PermaLink - CPA Partners India as a Preferred Off-Shore Destination to Drive Global Growth Plans posted by Ecacofonix : 10:02 AM
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Outsourcing US Tech Expertise
Outsourcing US Tech Expertise
The United States might not be a third world country yet, but the days of the nation being a leader in the technology sector are numbered — if, indeed, they haven't already come to an end. And it is because, as happened with most other manufacturers, producers of high-tech goods are moving production facilities overseas, says this opinion piece by Christopher S. Bentley
The latest is Intel. On Monday Intel President Paul Otellini announced that the company would build a new chip fabrication facility in the Chinese city of Dalian...
Read the full article from here @ The John Birch Society
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
The United States might not be a third world country yet, but the days of the nation being a leader in the technology sector are numbered — if, indeed, they haven't already come to an end. And it is because, as happened with most other manufacturers, producers of high-tech goods are moving production facilities overseas, says this opinion piece by Christopher S. Bentley
The latest is Intel. On Monday Intel President Paul Otellini announced that the company would build a new chip fabrication facility in the Chinese city of Dalian...
Read the full article from here @ The John Birch Society
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: analysis, offshore, opinions, problems-usa, usa
Tuesday, March 27, 2007
Offshoring Down Under - Opposition in Australia
Offshoring Down Under - Opposition in Australia
March 26, 2007
Offshoring, especially to India, has become an important issue in Australia, There is no significant public backlash, but the players are treading warily while the critics circle. Graeme Philipson @ Global Services examines the latest developments.
Many of Australia’s largest companies have outsourced operations offshore, mostly to India. There has been substantial opposition, most vocally from Australia’s trade union movement, which has strong ties with the opposition Australian Labor Party, which is ahead in the opinion polls. In the volatility of Australia’s hardest fought federal election in more than ten years, offshoring may still be a factor.
Read the full analysis and update here @ Global Services
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
March 26, 2007
Offshoring, especially to India, has become an important issue in Australia, There is no significant public backlash, but the players are treading warily while the critics circle. Graeme Philipson @ Global Services examines the latest developments.
Many of Australia’s largest companies have outsourced operations offshore, mostly to India. There has been substantial opposition, most vocally from Australia’s trade union movement, which has strong ties with the opposition Australian Labor Party, which is ahead in the opinion polls. In the volatility of Australia’s hardest fought federal election in more than ten years, offshoring may still be a factor.
Read the full analysis and update here @ Global Services
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: australia, india, offshore, offshore-trends, opposition
PermaLink - Offshoring Down Under - Opposition in Australia posted by Ecacofonix : 9:52 AM
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Captives in India: Evolution and Growth
Captives in India: Evolution and Growth
March 26, 2007 - Global Services
Captives account for 30% of the overall Indian offshore services market. This is not only growing, but is also evolving in terms of services being offered, says a report by H. Karthik, Nikhil Rajpal and Geetha Tedakapalli, Everest Research Institute
There is a strong perception that the captive business model is under threat, and that third-party suppliers, especially in the Indian context, are maturing and are taking significant steps to expand the scale and the scope of processes delivered, thereby posing a threat to the captive model.
However, contrary to perception, Everest research indicates that captives are a large and significant section of the Indian offshore services market, and will continue to grow rapidly. This article traces the evolution of the Indian captive market and highlights that not only is captive adoption spreading to new verticals and functions, but captives now offer more complex, high-end services for their parent organizations than before.
Read the full article @ Global Services
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
March 26, 2007 - Global Services
Captives account for 30% of the overall Indian offshore services market. This is not only growing, but is also evolving in terms of services being offered, says a report by H. Karthik, Nikhil Rajpal and Geetha Tedakapalli, Everest Research Institute
There is a strong perception that the captive business model is under threat, and that third-party suppliers, especially in the Indian context, are maturing and are taking significant steps to expand the scale and the scope of processes delivered, thereby posing a threat to the captive model.
However, contrary to perception, Everest research indicates that captives are a large and significant section of the Indian offshore services market, and will continue to grow rapidly. This article traces the evolution of the Indian captive market and highlights that not only is captive adoption spreading to new verticals and functions, but captives now offer more complex, high-end services for their parent organizations than before.
Read the full article @ Global Services
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: bpo, bpo-india, bpo-trends, captive, india, offshore, offshore-trends, trends-india
Aussie firms' offshore push
Aussie firms' offshore push
Ben Woodhead, Mar 06, 2007
Skills shortages are driving a growing number of Australian technology companies to establish offshore development centres...
Australian companies are setting up or bought low-cost development centres in India, Sri Lanka, Malaysia etc. Some London-based development of Aussie companies also could be funnelled to Scotland and New Zealand...
According to some Aus companies, staff turnover in the Indian technology sector was too high and that the country was no longer the most desirable destination for offshore facilities.
Read the full news report here @ Australian IT
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Ben Woodhead, Mar 06, 2007
Skills shortages are driving a growing number of Australian technology companies to establish offshore development centres...
Australian companies are setting up or bought low-cost development centres in India, Sri Lanka, Malaysia etc. Some London-based development of Aussie companies also could be funnelled to Scotland and New Zealand...
According to some Aus companies, staff turnover in the Indian technology sector was too high and that the country was no longer the most desirable destination for offshore facilities.
Read the full news report here @ Australian IT
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: australia, oceania, offshore, offshore-trends
A Shore Thing - More CIOs will say “Sure” to offshoring
A Shore Thing - More CIOs will say “Sure” to offshoring
Peter Hind 06 March, 2007
Reporting on the discussions about offshoring at a roundtable conference of CIOs, Peter Hind says what was made plain in these roundtable discussions was that this was not about cost saving. Most recognized the inherent hidden costs that would arise from offshoring, especially the transition costs of utilizing it...but it could be more to do with competitive advantage, more about agility of response.
In a turbulent and uncertain market offshoring could give companies the ability to resource up or scale down, felt some of the CIOs at the event....This was why many CIOs present felt that they had, at least, to put their toe in the offshoring waters...
Read the full article here @ CIO, 6 Mar 2007
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Peter Hind 06 March, 2007
Reporting on the discussions about offshoring at a roundtable conference of CIOs, Peter Hind says what was made plain in these roundtable discussions was that this was not about cost saving. Most recognized the inherent hidden costs that would arise from offshoring, especially the transition costs of utilizing it...but it could be more to do with competitive advantage, more about agility of response.
In a turbulent and uncertain market offshoring could give companies the ability to resource up or scale down, felt some of the CIOs at the event....This was why many CIOs present felt that they had, at least, to put their toe in the offshoring waters...
Read the full article here @ CIO, 6 Mar 2007
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: analysis, australia, cio, costs, india, it-offshore, offshore, opinions
PermaLink - A Shore Thing - More CIOs will say “Sure” to offshoring posted by Ecacofonix : 1:25 AM
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Sunday, March 25, 2007
Outsourcing and offshoring of innovation set to increase despite concerns over loss of control, Economist Intelligence Unit finds
23 Mar 2007
Outsourcing and offshoring of innovation set to increase despite concerns over loss of control, Economist Intelligence Unit finds
Hong Kong, Mar 23 (Korea Newswire)-- The cost and complexity of the innovation process are encouraging companies from a wide range of sectors to transform the way they carry out research and development (R&D), according to a new Economist Intelligence Unit survey. Rather than retaining R&D as a central function, a growing number of companies are both outsourcing and offshoring aspects of the innovation process in what is termed a global innovation network model.
Read the full report from Korea News Wire
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Outsourcing and offshoring of innovation set to increase despite concerns over loss of control, Economist Intelligence Unit finds
Hong Kong, Mar 23 (Korea Newswire)-- The cost and complexity of the innovation process are encouraging companies from a wide range of sectors to transform the way they carry out research and development (R&D), according to a new Economist Intelligence Unit survey. Rather than retaining R&D as a central function, a growing number of companies are both outsourcing and offshoring aspects of the innovation process in what is termed a global innovation network model.
Read the full report from Korea News Wire
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: innovation, offshore, offshore-trends, outsourcing-future, outsourcing-research, trends
PermaLink - Outsourcing and offshoring of innovation set to increase despite concerns over loss of control, Economist Intelligence Unit finds posted by Ecacofonix : 10:42 AM
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AT Kearney Report: Offshoring's Cost Advantage Slips
Report: Offshoring's Cost Advantage Slips
March 21, 2007, By Deborah Perelman
The cost advantage of offshoring declined in 2006, found the Global Services Location Index released by A.T. Kearney.
The report found that although the wage advantage of offshoring locations for office services is set to last for another 20 years, it is on the decline as offshore wages for IT, business process and call center services have risen. But even under the most aggressive projections of wage inflation and currency appreciation, offshore locations will still have the price advantage for the foreseeable future...
The Index added 10 new alternative offshore destinations: three Baltic States and Ukraine in Eastern Europe; Sri Lanka and Pakistan in South Asia; Uruguay in Latin America; and Morocco, Senegal and Mauritius, all three of them francophone locations
Read the full report here at CIO Insight
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
March 21, 2007, By Deborah Perelman
The cost advantage of offshoring declined in 2006, found the Global Services Location Index released by A.T. Kearney.
The report found that although the wage advantage of offshoring locations for office services is set to last for another 20 years, it is on the decline as offshore wages for IT, business process and call center services have risen. But even under the most aggressive projections of wage inflation and currency appreciation, offshore locations will still have the price advantage for the foreseeable future...
The Index added 10 new alternative offshore destinations: three Baltic States and Ukraine in Eastern Europe; Sri Lanka and Pakistan in South Asia; Uruguay in Latin America; and Morocco, Senegal and Mauritius, all three of them francophone locations
Read the full report here at CIO Insight
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: alternative-destinations, it-trends, offshore, offshore-trends, research, trends
PermaLink - AT Kearney Report: Offshoring's Cost Advantage Slips posted by Ecacofonix : 10:34 AM
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Wednesday, March 21, 2007
Late To Offshoring Trend, Firms Buy Passage To India
Late To Offshoring Trend, Firms Buy Passage To India
BY J. BONASIA, INVESTOR'S BUSINESS DAILY
02 Mar 2007
Buy-outs and acquisitions seems to be the strategy for Electronic Data Systems (EDS) and Capgemini, two large global tech service firms that have acquired outsourcers with roots in India.
Both firms have been knocked for being late to the offshore trend amid internal restructuring. Now they're playing catch-up.
Read this full report from Investor's Business Daily
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
BY J. BONASIA, INVESTOR'S BUSINESS DAILY
02 Mar 2007
Buy-outs and acquisitions seems to be the strategy for Electronic Data Systems (EDS) and Capgemini, two large global tech service firms that have acquired outsourcers with roots in India.
Both firms have been knocked for being late to the offshore trend amid internal restructuring. Now they're playing catch-up.
Read this full report from Investor's Business Daily
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: acquisitions, acquisitions-india, offshore, offshore-trends, trends, trends-india
PermaLink - Late To Offshoring Trend, Firms Buy Passage To India posted by Ecacofonix : 10:33 PM
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Friday, March 16, 2007
Game programming: India outsourcing postmortem
Game programming: India outsourcing postmortem
In this post, Rakkar details the problems he faced trying to hire a few programmers to do his game programming from India. In a way, he is trying to tell the lessons he learnt and how not to outsource such projects. Useful post.
Found this post via this Unobscured View blog post
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
In this post, Rakkar details the problems he faced trying to hire a few programmers to do his game programming from India. In a way, he is trying to tell the lessons he learnt and how not to outsource such projects. Useful post.
Found this post via this Unobscured View blog post
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: offshore, problems, problems-india, software
PermaLink - Game programming: India outsourcing postmortem posted by Ecacofonix : 1:33 AM
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India Outsourcing and Security Concerns
India Outsourcing and Security Issues
In an effort to better protect the millions of outsourced consumer and business records that find their way to its shores each year, India has begun training law enforcement personnel to identify and catch cybercriminals, says this blog post at Jim Stroud
Read more from this post on how Indian officials try to make the country more secure for outsourcing businessews
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
In an effort to better protect the millions of outsourced consumer and business records that find their way to its shores each year, India has begun training law enforcement personnel to identify and catch cybercriminals, says this blog post at Jim Stroud
Read more from this post on how Indian officials try to make the country more secure for outsourcing businessews
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: india, india-security, offshore, security
Hilarious Video Posting on Offshore Outsourcing to India
Hilarious Video Posting on Offshoring to India
Outsourcing to offshore locations might be serious business for the companies involved, and a pain in the neck for those who are losing their jobs, but it could also do with some fun, can't it?
I came across a hilarious video on outsourcing to India. Highly exaggerated of course, but really funny. You have an American lady calling a security support center because she thinks some one had broken into her house, only to have a lady in India - who is also simulataneously handling calls for a pizza company, Dell, Air Canada and an escort service - absolutely frustrate her.
Watch the video here @ Eclecticity
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Outsourcing to offshore locations might be serious business for the companies involved, and a pain in the neck for those who are losing their jobs, but it could also do with some fun, can't it?
I came across a hilarious video on outsourcing to India. Highly exaggerated of course, but really funny. You have an American lady calling a security support center because she thinks some one had broken into her house, only to have a lady in India - who is also simulataneously handling calls for a pizza company, Dell, Air Canada and an escort service - absolutely frustrate her.
Watch the video here @ Eclecticity
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: humour, india, offshore, video
PermaLink - Hilarious Video Posting on Offshore Outsourcing to India posted by Ecacofonix : 12:33 AM
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Tuesday, March 13, 2007
More Companies Use Offshore Shared Services to Standardize Business Processes
Alsbridge Report: More Companies Use Offshore Shared Services to Standardize Business Processes
Cost Savings Not Main Focus
DALLAS, March 12 PRNewswire — A new report released today by Alsbridge finds that offshore shared service centers represent a significant force in the movement to transform the business operations of companies into standardized processes.
Read the full report from here @ Digital 50
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Cost Savings Not Main Focus
DALLAS, March 12 PRNewswire — A new report released today by Alsbridge finds that offshore shared service centers represent a significant force in the movement to transform the business operations of companies into standardized processes.
Read the full report from here @ Digital 50
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: finance, hr, offshore, procurement, shared-services, standardisation
PermaLink - More Companies Use Offshore Shared Services to Standardize Business Processes posted by Ecacofonix : 2:41 AM
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Sunday, March 11, 2007
Credit Suisse to shift Swiss IT jobs offshore - report
Credit Suisse to shift Swiss IT jobs offshore - report
Investment bank Credit Suisse is looking to outsource over half of the 5000 IT jobs at its operations in Switzerland to cheaper offshore centres, according to press reports.
According to a report by Swiss Sunday newspaper SonntagsZeitung the bank is planning to offshore 50-70% of IT jobs in Switzerland under plans to SFr2.5 billion in cost savings.
Read more from here, at Finextra
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Investment bank Credit Suisse is looking to outsource over half of the 5000 IT jobs at its operations in Switzerland to cheaper offshore centres, according to press reports.
According to a report by Swiss Sunday newspaper SonntagsZeitung the bank is planning to offshore 50-70% of IT jobs in Switzerland under plans to SFr2.5 billion in cost savings.
Read more from here, at Finextra
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: banks, banks-europe, banks-offshore, banks-switzerland, europe, investment-banking, it-banks, it-europe, it-finance, it-finance-europe, it-switzerland, offshore, switzerland
PermaLink - Credit Suisse to shift Swiss IT jobs offshore - report posted by Ecacofonix : 12:20 PM
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Outsourcing to Domestic Rural Area Trumps Offshoring
Rural area trumps offshoring
Robbins gains 150 financial-services jobs as a Texas firm rejects overseas sites
Jonathan B. Cox, Staff Writer - News Observer
A commercial real estate consulting firm, Situs Cos. of Houston, has opened a service center in Moore County (North Carolina, USA) and expects to employ as many as 150 people within 18 months.
Employees do financial analysis and other back-office work for Situs clients.It's an operation that, for cost reasons, Situs could have put in India or elsewhere overseas. But executives found that they could get similar savings by going to a rural region and avoiding some troublesome trade-offs.
Read the full article here @ News Observer
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Robbins gains 150 financial-services jobs as a Texas firm rejects overseas sites
Jonathan B. Cox, Staff Writer - News Observer
A commercial real estate consulting firm, Situs Cos. of Houston, has opened a service center in Moore County (North Carolina, USA) and expects to employ as many as 150 people within 18 months.
Employees do financial analysis and other back-office work for Situs clients.It's an operation that, for cost reasons, Situs could have put in India or elsewhere overseas. But executives found that they could get similar savings by going to a rural region and avoiding some troublesome trade-offs.
Read the full article here @ News Observer
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: interesting, offshore, trends, usa, villages
PermaLink - Outsourcing to Domestic Rural Area Trumps Offshoring posted by Ecacofonix : 11:54 AM
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Accenture’s India headcount to hit 35,000
Accenture’s India headcount to hit 35,000
28 Feb 2007
BY CHRIS NELSON
NEW YORK — For the first time, a major Western outsourcer will have more employees working in India than in the United States.
Accenture Ltd., the world's largest consulting firm, plans to boost its headcount on the subcontinent by 30 percent to 35,000 by August 31, chief executive officer William Green said.
Accenture currently employs 27,000 people in six Indian cities. By comparison, the company has about 31000 workers in the United States.
Read the full report here @ Indus Business Journal
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
28 Feb 2007
BY CHRIS NELSON
NEW YORK — For the first time, a major Western outsourcer will have more employees working in India than in the United States.
Accenture Ltd., the world's largest consulting firm, plans to boost its headcount on the subcontinent by 30 percent to 35,000 by August 31, chief executive officer William Green said.
Accenture currently employs 27,000 people in six Indian cities. By comparison, the company has about 31000 workers in the United States.
Read the full report here @ Indus Business Journal
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: accenture, india, offshore, trends, trends-india
Many MNCs Considering to Sell off India Offshore Units
Two dozens MNCs considering to sell off India offshore units
New Delhi, March 07, 2007: The latest trend is for MNCs to hive off their Indian units with over two dozen MNCs considering to sell off of their BPO units in the country through a gradual process of exiting.
While British Airways was among the first to spin off its Indian outsourcing unit in 2002, which is today known as WNS Holdings, this trend is catching up fast with the global companies operating in India.
Read more from here @ Zee News
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
New Delhi, March 07, 2007: The latest trend is for MNCs to hive off their Indian units with over two dozen MNCs considering to sell off of their BPO units in the country through a gradual process of exiting.
While British Airways was among the first to spin off its Indian outsourcing unit in 2002, which is today known as WNS Holdings, this trend is catching up fast with the global companies operating in India.
Read more from here @ Zee News
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: acquisitions, acquisitions-india, india, offshore, trends, trends-india
PermaLink - Many MNCs Considering to Sell off India Offshore Units posted by Ecacofonix : 11:00 AM
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CFOs Cite Outsourcing As Important Competitive Advantage
CFOs Cite Outsourcing As Important Competitive Advantage
Any non-core business could be outsourced, according to executives
Feb. 19, 2007
Reaping the benefits of outsourcing is one of the ways that companies become more competitive, according a recent study of CFOs. "Outsourcing The Back Office: The Path Toward Sustainable Benefit," a report prepared by CFO Research Services in collaboration with Capgemini, shows that outsourcing has become a ticket to success in the business of today.
Download the full report from here
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Any non-core business could be outsourced, according to executives
Feb. 19, 2007
Reaping the benefits of outsourcing is one of the ways that companies become more competitive, according a recent study of CFOs. "Outsourcing The Back Office: The Path Toward Sustainable Benefit," a report prepared by CFO Research Services in collaboration with Capgemini, shows that outsourcing has become a ticket to success in the business of today.
Download the full report from here
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: back-office, cfo, competitive-advantage, offshore
PermaLink - CFOs Cite Outsourcing As Important Competitive Advantage posted by Ecacofonix : 10:51 AM
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Prudential to cut up to 3,000 jobs in UK, might outsource
Prudential may cut up to 3,000 jobs in UK - report
AFX News Limited, 11 Mar 2007
LONDON (AFX) - Insurer Prudential PLC may cut up to 3,000 jobs in its UK business as part of plans to restructure the division, according to a report.
The group believes it can make huge savings by outsourcing the jobs of staff involved in running the back office operations of its UK closed funds to its Indian operation in Mumbai, the Sunday Times reported.
Read the full story from Forbes
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
AFX News Limited, 11 Mar 2007
LONDON (AFX) - Insurer Prudential PLC may cut up to 3,000 jobs in its UK business as part of plans to restructure the division, according to a report.
The group believes it can make huge savings by outsourcing the jobs of staff involved in running the back office operations of its UK closed funds to its Indian operation in Mumbai, the Sunday Times reported.
Read the full story from Forbes
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: back-office, back-office-insurance, back-office-uk, india, insurance, insurance-europe, insurance-india, insurance-uk, offshore
PermaLink - Prudential to cut up to 3,000 jobs in UK, might outsource posted by Ecacofonix : 10:35 AM
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Latin America: More Call Center Outsourcing Business
Latin America: More Call Center Business
Feb 26, 2007
An Indian company outsourcing business to Latin America may seem like shipping coal to Newcastle. Tata Consultancy Services, India's top outsourcing company, disagrees. It is expanding its operations throughout Latin America. Read more about this new trend of Latin America being a favoured location for offshore call centres, from Latin Business Chronicle report here
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Feb 26, 2007
An Indian company outsourcing business to Latin America may seem like shipping coal to Newcastle. Tata Consultancy Services, India's top outsourcing company, disagrees. It is expanding its operations throughout Latin America. Read more about this new trend of Latin America being a favoured location for offshore call centres, from Latin Business Chronicle report here
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: call-centres, call-centres-india, call-centres-latin-america, call-centres-south-america, call-centres-trends, latin-america, offshore, offshore-trends, south-america, trends
PermaLink - Latin America: More Call Center Outsourcing Business posted by Ecacofonix : 8:56 AM
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European Tech Cos Outsourcing Jobs to India, China
European tech cos sending jobs to India, China
IndiaTimes, Mar 08, 2007
The annual IT confidence survey by Eurocom Worldwide, the global PR network, in association with its member-agencies across Europe, has reported that certain jobs will continue to move to low-cost centres such as China and India.
The study finds that not only are traditional manufacturing jobs are at risk but increasingly service jobs are shifting to low-cost centres as well...
Read more from this news report
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
IndiaTimes, Mar 08, 2007
The annual IT confidence survey by Eurocom Worldwide, the global PR network, in association with its member-agencies across Europe, has reported that certain jobs will continue to move to low-cost centres such as China and India.
The study finds that not only are traditional manufacturing jobs are at risk but increasingly service jobs are shifting to low-cost centres as well...
Read more from this news report
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: china, india, it-trends, manufacturing, offshore, services, trends
PermaLink - European Tech Cos Outsourcing Jobs to India, China posted by Ecacofonix : 7:30 AM
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Could Outsourcing Certification Help Avoid Costly Management Mistakes?
Could Outsourcing Certification Help Avoid Costly Management Mistakes?
An analysis by Ann All @ IT Business Edge - February 22, 2007
Though companies have become increasingly reluctant to pay for IT certifications, they may be willing to make an exception for a new certification being offered by the International Association of Outsourcing Professionals.
The association just awarded its first 13 certified outsourcing professional designations to folks from companies like Johnson & Johnson, Bell Canada International and Procter & Gamble.
Read the full report @ IT Business Edge
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
An analysis by Ann All @ IT Business Edge - February 22, 2007
Though companies have become increasingly reluctant to pay for IT certifications, they may be willing to make an exception for a new certification being offered by the International Association of Outsourcing Professionals.
The association just awarded its first 13 certified outsourcing professional designations to folks from companies like Johnson & Johnson, Bell Canada International and Procter & Gamble.
Read the full report @ IT Business Edge
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: analysis, certifications, it, it-offshore, offshore
PermaLink - Could Outsourcing Certification Help Avoid Costly Management Mistakes? posted by Ecacofonix : 4:46 AM
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Near-Shoring Can Help U.S. Solution Providers Beat India's Services
Near-Shoring Can Help U.S. Solution Providers Beat India's Services
By Craig Zarley, CRN
Feb. 22, 2007
Outsourcing help-desk and other IT services to India is costing U.S. firms much more than they expected, creating an opportunity for U.S.-based solution providers with near-shoring service models, an analyst said Thursday at CompuCom Systems' sales awards conference in Palm Springs, Calif.
Rich Matlus, vice president of research at Gartner, told CompuCom service executives at the annual event that North American companies could use technical resources in Canada and "beat or match costs in India, and the quality is good."
Read the full report here @ CRN
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
By Craig Zarley, CRN
Feb. 22, 2007
Outsourcing help-desk and other IT services to India is costing U.S. firms much more than they expected, creating an opportunity for U.S.-based solution providers with near-shoring service models, an analyst said Thursday at CompuCom Systems' sales awards conference in Palm Springs, Calif.
Rich Matlus, vice president of research at Gartner, told CompuCom service executives at the annual event that North American companies could use technical resources in Canada and "beat or match costs in India, and the quality is good."
Read the full report here @ CRN
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: canada, canada-usa, competitive-advantage, costs, costs-canada, costs-india, india, near-shoring, offshore, usa
PermaLink - Near-Shoring Can Help U.S. Solution Providers Beat India's Services posted by Ecacofonix : 3:35 AM
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Newspaper Outsourcing - More Journalists' Jobs Moving Offshore
More journalists' jobs moving offshore
Sally Jackson
March 08, 2007
In Britain and the US, the so-called outsourced newspaper is becoming a reality.
In Europe, Tony O'Reilly's Independent News & Media announced plans to hive off the downtable sub-editing of three of its Irish newspapers to a company set up by two former staff members.
In the US, a growing number of news organisations such as International Herald Tribune and Ohio's Columbus Dispatch are relocating jobs to India.
"With the exception of the magic of writing and editing news ... almost every other function, except printing, is location-indifferent," said an industry professional.
More from this news report @ The Australian
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Sally Jackson
March 08, 2007
In Britain and the US, the so-called outsourced newspaper is becoming a reality.
In Europe, Tony O'Reilly's Independent News & Media announced plans to hive off the downtable sub-editing of three of its Irish newspapers to a company set up by two former staff members.
In the US, a growing number of news organisations such as International Herald Tribune and Ohio's Columbus Dispatch are relocating jobs to India.
"With the exception of the magic of writing and editing news ... almost every other function, except printing, is location-indifferent," said an industry professional.
More from this news report @ The Australian
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: media, media-india, media-offshore, media-uk, media-usa, newspapers, newspapers-india, newspapers-uk, newspapers-usa, offshore, publishing, publishing-india, publishing-uk, publishing-usa
PermaLink - Newspaper Outsourcing - More Journalists' Jobs Moving Offshore posted by Ecacofonix : 3:05 AM
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Friday, March 9, 2007
Indian offshore call centers 'not doomed'
Indian offshore call centers 'not doomed'
By Steve Ranger, Silicon.com, March 09, 2007
Offshore call centers are expected to continue growing, despite the fact that some companies are bringing their customer care services back home.
Investment in offshore markets will continue for some time...outsourcers will start to focus on higher-value services--such as business-to-employee care and technical support...says this report
Read the full article here @ ZD Net India
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
By Steve Ranger, Silicon.com, March 09, 2007
Offshore call centers are expected to continue growing, despite the fact that some companies are bringing their customer care services back home.
Investment in offshore markets will continue for some time...outsourcers will start to focus on higher-value services--such as business-to-employee care and technical support...says this report
Read the full article here @ ZD Net India
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: call-centres, call-centres-india, call-centres-offshore, doomsayers, offshore, trends, value-added-services, value-added-services-call-centres
Firms Take to Offshore Outsourcing to Gain Edge at Home
Firms take outsourcing beyond borders to gain an edge at home, writes
JEFF HALE
The Globe and Mail, 22 Feb 2007
When it comes to outsourcing services, small business can dish it out as well as it can take it.
That's because small businesses can benefit from the flexibility available in outsourcing, from something as simple as buying accounting software to striking production deals with a foreign manufacturer. Either way, Canadian small business is embracing outsourcing, says the author
Read more from this The Globe & Mail article
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
JEFF HALE
The Globe and Mail, 22 Feb 2007
When it comes to outsourcing services, small business can dish it out as well as it can take it.
That's because small businesses can benefit from the flexibility available in outsourcing, from something as simple as buying accounting software to striking production deals with a foreign manufacturer. Either way, Canadian small business is embracing outsourcing, says the author
Read more from this The Globe & Mail article
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: canada, china, competitive-advantage, offshore, small-business
PermaLink - Firms Take to Offshore Outsourcing to Gain Edge at Home posted by Ecacofonix : 7:20 AM
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Romantic Comedy Film on Outsourcing
US director makes romantic comedy on outsourcing
IANS, March 09, 2007
Ashok Easwaran
Chicago: Outsourcing to India, which was a major election issue in the last US presidential elections, is now the subject of a romantic comedy starring actress Ayesha Dharker. The film, Outsourced, has won critical acclaim at film festivals. John Jeffcoat, the film's director, calls it a "comedy of cross-cultural conflict and romance".
Read more from this IANS news report @ DNA India
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
IANS, March 09, 2007
Ashok Easwaran
Chicago: Outsourcing to India, which was a major election issue in the last US presidential elections, is now the subject of a romantic comedy starring actress Ayesha Dharker. The film, Outsourced, has won critical acclaim at film festivals. John Jeffcoat, the film's director, calls it a "comedy of cross-cultural conflict and romance".
Read more from this IANS news report @ DNA India
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: films, humour, india, offshore
Thursday, March 8, 2007
What if the world ceases to be flat?
What if the world changes from being flat?
...asks Herb Field, a US journalist in this interesting analysis on outsourcing
"And what with everyone agreeing as New York Times columnist Thomas Friedman summed it up in the title of his best-selling book, that The World is Flat, the all-American chocolate company needs to outsource its production or face the prospect of some future calamity of unknown properties and origin that could threaten its franchise.
But what if all this is wrong?
What if globalization is a short-term phenomenon? What if the world actually turns lumpy? What if the place to manufacture for the American market becomes the United States, something Toyota and other foreign companies are anticipating?..."
Read his full opinion report, Mar 07, 2007
...asks Herb Field, a US journalist in this interesting analysis on outsourcing
"And what with everyone agreeing as New York Times columnist Thomas Friedman summed it up in the title of his best-selling book, that The World is Flat, the all-American chocolate company needs to outsource its production or face the prospect of some future calamity of unknown properties and origin that could threaten its franchise.
But what if all this is wrong?
What if globalization is a short-term phenomenon? What if the world actually turns lumpy? What if the place to manufacture for the American market becomes the United States, something Toyota and other foreign companies are anticipating?..."
Read his full opinion report, Mar 07, 2007
Labels: analysis, auto, auto-usa, manufacturing, manufacturing-auto, manufacturing-usa, offshore, offshore-manufacturing, usa
India's Offshoring Industry - The New Worry? Taxes
India's Offshoring Industry - The New Worry? Taxes
"Based on a modest number of 'Kingfisher conversations' possibly the biggest single issue in the Indian technology industry right now is tax breaks. When the industry exploded in popularity, the government proclaimed the country a tax-free zone until 2009. Now that date is looming on the horizon and every provider of international services is wondering if they are going to have to start paying hefty corporation taxes in a couple of years", says Mark Kobayashi-Hillary at Silicon.com in this Feb 14, 2007 report. And how right the author was! The IT industry in fact started coming under the Taxman's axe with the budget presented end of Feb 2007
Read the full report here at Silicon.com
"Based on a modest number of 'Kingfisher conversations' possibly the biggest single issue in the Indian technology industry right now is tax breaks. When the industry exploded in popularity, the government proclaimed the country a tax-free zone until 2009. Now that date is looming on the horizon and every provider of international services is wondering if they are going to have to start paying hefty corporation taxes in a couple of years", says Mark Kobayashi-Hillary at Silicon.com in this Feb 14, 2007 report. And how right the author was! The IT industry in fact started coming under the Taxman's axe with the budget presented end of Feb 2007
Read the full report here at Silicon.com
Labels: government-support, india, offshore
PermaLink - India's Offshoring Industry - The New Worry? Taxes posted by Ecacofonix : 7:09 AM
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Inside India Special Report - a IT Outsourcing Special from Silicon.com
Inside India Special Report - Silicon.com
This special report by Silicon.com provides a lot of insights into what has made India into an IT & software outsourcing powerhouse.
silicon.com travels to Indian tech hotspots of Bangalore, Mumbai, Pune and Hyderabad to explore the exploding Indian offshore tech and BPO industry. They look at the major players, the big trends and where the next wave of innovation is coming from - plus above all, what this means for UK businesses.
Inside India @ Silicon
This special report by Silicon.com provides a lot of insights into what has made India into an IT & software outsourcing powerhouse.
silicon.com travels to Indian tech hotspots of Bangalore, Mumbai, Pune and Hyderabad to explore the exploding Indian offshore tech and BPO industry. They look at the major players, the big trends and where the next wave of innovation is coming from - plus above all, what this means for UK businesses.
Inside India @ Silicon
Labels: india, it, it-india, it-offshore, offshore, software
PermaLink - Inside India Special Report - a IT Outsourcing Special from Silicon.com posted by Ecacofonix : 6:06 AM
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Aerospace Engineering & Design Outsourcing to India
Aerospace Engineering & Design Outsourcing to India
As global aviation majors land here eyeing the local market, they are also creating an opportunity for Indian offshore majors and component makers, says this report form Financial Express, Inida.
February 12, 2007
Summary
Aviation analysts feel that engineering and design services being outsourced to India are emerging the main opportunities. These include control system design, embedded development, high level aeronautical system design, simulation, testing devices, cockpit equipment support software, air traffic management systems, and composite structuring.
A recent report by Research & Consultancy Outsourcing Services (RNCOS) predicts that the Indian aerospace technology outsourcing market, which is currently at $155 million, will reach $1 billion by 2009. And by 2020, India’s offshore engineering services market could go up $3 billion, according to Booz Allen Hamilton analysis.
Read more from this Financial Express report
As global aviation majors land here eyeing the local market, they are also creating an opportunity for Indian offshore majors and component makers, says this report form Financial Express, Inida.
February 12, 2007
Summary
Aviation analysts feel that engineering and design services being outsourced to India are emerging the main opportunities. These include control system design, embedded development, high level aeronautical system design, simulation, testing devices, cockpit equipment support software, air traffic management systems, and composite structuring.
A recent report by Research & Consultancy Outsourcing Services (RNCOS) predicts that the Indian aerospace technology outsourcing market, which is currently at $155 million, will reach $1 billion by 2009. And by 2020, India’s offshore engineering services market could go up $3 billion, according to Booz Allen Hamilton analysis.
Read more from this Financial Express report
Labels: aerospace, aerospace-india, aviation, design, design-aerospace, design-india, engineering-services, engineering-services-india, india, it-aerospace, offshore
PermaLink - Aerospace Engineering & Design Outsourcing to India posted by Ecacofonix : 1:44 AM
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Tuesday, March 6, 2007
Boston Globe Newspaper employees protest job outsourcing to India
Boston Globe employees protests job outsourcing to India
3 March 2007
Mumbai: The 1000-strong Boston Globe employees union, Boston Newspaper Guild, backed by labour unions and local labour leaders in Massachusetts staged protest at the outsourcing of jobs to India by the New York Times Company.
The New York Times Company, which owns the Boston Globe, had recently announced the elimination of over 120 jobs at the newspaper. Of these, 55 jobs in advertising and finance will be outsourced to India.
Read more from the domain-b report hereLabels: india, offshore, opposition, publishing, publishing-asia, publishing-india
PermaLink - Boston Globe Newspaper employees protest job outsourcing to India posted by Ecacofonix : 12:53 AM
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Attractive Outlook for Philippines Business Process Outsourcing (BPO) - Press Release
Outsourcing Experts Concur In Attractive Outlook for Philippines Business Process Outsourcing (BPO) Sector
Press Release by DDC HRO
In a marked convergence and uniformity of opinion, leading industry experts and observers note the role that the Philippines will play in the next wave of “offshore” outsourcing and its attractive positioning for growth in higher-value BPO sectors.
Date Released: 03/06/2007
New York, NY and Manila March 6, 2007 – In a marked convergence of opinion following the recent e-Services Philippines Conference in Manila, leading industry experts and commentators indicated their positive outlook for the Philippines’ growing role in the global BPO sector and the opportunity for economic growth this will create. Higher-value BPO sectors, such as F&A and KPO, are highlighted as particularly opportune for the Philippines. In terms of the broader impact on the economy, at e-Services Philippines, it was noted that in just the last few years the number of jobs in the BPO sector has jumped from just 2,000 to over 200,000 with a 48% increase in activity in the last year alone. Of particular significance also to the growth of the Philippines' overall economy is the 3-4 additional jobs created for every one BPO job - with attractive growth anticipated in all support sectors.
With all indicators pointing toward accelerated growth in the BPO sector and with such clear positive benefits for the overall economy, the Philippines Department of Trade & Industry (DTI) will be sponsoring a follow-up to e-Services Philippines focused on the US and Canadian markets. The e-Services Philippines Business Mission to the USA and Canada is scheduled for 23 April - 04 May 2007, covering New York, Fort Lauderdale, Chicago and Toronto. The Mission is part of the DTI's strategic marketing program to position the Philippines as a preferred e-Services Hub.
Growth in the global BPO sector and a move to global and multi-shore deployments is driving fresh and rapid appraisal of destinations such as the Philippines - with Vietnam and China not so far behind. The much-anticipated bulge of opportunity in the fast-emerging Finance & Accounting (F&A) and Knowledge Process BPO sectors is now driving an urgent need to find qualified pools of talent to support this more complex, higher-value business activity.
“Just in the last 6 months or so, we've seen a big shift in the marketplace in terms of awareness of the Philippines and the BPO sector opportunity. Of particular interest is the increased understanding of its potential for higher-value BPO, KPO and skills-based BPO work products, such as Finance & Accounting (F&A),” says David Kinnear, President and CEO of DDC HRO and Head of The BPO Council, a newly-formed initiative of the Philippine-American Chamber of Commerce in New York (The Chamber), which works closely with the Department of Trade & Industry. Indeed, The BPO Council is a joint initiative of The Chamber and the New York Trade Office and Philippine Consulate General.
JoJo Aquino, Managing Director of NeoIT concurs in the upside for F&A: "F&A is the next big wave for the Philippines. Captive centers in the country have long done accounting-related work but the growth of 3rd party providers supporting international clients needs to be faster. Existing centers have expressed concerns that they will soon see shortages in accounting graduates. Government effort to encourage basic finance/accounting education will be good. As important, local governments in various cities which have significant pools of F&A resources should aggressively seek out international locators."
Frank Casale, Founder & CEO of The Outsourcing Institute in New York notes the shift in thinking and awareness: “With the level of access we enjoy in the marketplace, we’ve indeed seen an increased awareness of multi-shore operations and the role that the Philippines has to play in that regard specifically. As offshore outsourcing matures further, so companies are embracing a wider range of options for their sourcing destinations. It’s the next wave.”
Comments Avinash Vashistha, CEO of Tholons: “The Philippines’ leadership in voice- based BPO is well-known. However, its potential for non-voice-based BPO services in Finance and Accounting, Legal and Healthcare is still underappreciated and underdeveloped. In the years ahead, we see the Philippines emerging in these areas. We also see other cities aside from Manila emerging as BPO delivery centers. These trends will help elevate and further solidify the Philippines' position as a global leader in Services Globalization.”
Says Fred Ayala, Chairman of the Business Process Association of the Philippines (BPA/P): “The sector growth last year was indeed encouraging and brings with it much needed input into the overall economy. BPO is certainly a sector from which the Philippines can benefit greatly.”
“The rapid growth of the BPO industry in the Philippines is a result of highly successful explorations by US Business in the past 5 years. The effectiveness of the Philippine workforce in handling Customer Service, HR, IT Services and other functions shows that supporting US business needs from this country is the right thing to do” notes Russ Metcalf, Managing Director of NeoIT.
Lauro Vives, Founder & CEO of XMG can vouch for the uptick in the BPO economy and the needs of an increasing number of highly visible and sophisticated companies whose BPO operations are growing in the Philippines – or who are exploring that option. “There’s a powerful combination of geographical, technological and people-based factors coming together – the timing looks good for the sector.”
For DDC HRO, a part of The DDC Group with longstanding presence in the Philippines, CEO David Kinnear notes that timing is everything. “The race for global positioning and delivery of global solutions is clearly on. For this, certain locations will be critical for comprehensive services delivery and robust back-office operations in areas such as Finance & Accounting functions. This drives a new or fresh appraisal of the Philippines for many – and the Philippines’ scorecard is looking very good. It’s also good to see the very real socio-economic benefits that can arise from this new phase of the economy.”
About DDC HRO
DDC HRO is part of The DDC Group – a privately held portfolio of companies, providing human capital BPO solutions and data processing solutions for forward-thinking companies worldwide. With a multi-disciplinary staff of over 3,500 (primarily in DDC's client support centers in the Philippines), DDC is a leading provider of comprehensive onshore and offshore business process outsourcing services and document management solutions.
Learn more about DDC HRO and the DDC Group of Companies at www.ddchro.com
About DDC HRO
DDC provides global outsourcing solutions. Specifically, DDC provides global data capture, document processing and data research services - leveraging offices and production facilities in the US, UK, mainland Europe and the Philippines.
Our clients achieve quality improvements, time savings and cost reductions by working with us.
Contact us for more information.
Press Release by DDC HRO
In a marked convergence and uniformity of opinion, leading industry experts and observers note the role that the Philippines will play in the next wave of “offshore” outsourcing and its attractive positioning for growth in higher-value BPO sectors.
Date Released: 03/06/2007
New York, NY and Manila March 6, 2007 – In a marked convergence of opinion following the recent e-Services Philippines Conference in Manila, leading industry experts and commentators indicated their positive outlook for the Philippines’ growing role in the global BPO sector and the opportunity for economic growth this will create. Higher-value BPO sectors, such as F&A and KPO, are highlighted as particularly opportune for the Philippines. In terms of the broader impact on the economy, at e-Services Philippines, it was noted that in just the last few years the number of jobs in the BPO sector has jumped from just 2,000 to over 200,000 with a 48% increase in activity in the last year alone. Of particular significance also to the growth of the Philippines' overall economy is the 3-4 additional jobs created for every one BPO job - with attractive growth anticipated in all support sectors.
With all indicators pointing toward accelerated growth in the BPO sector and with such clear positive benefits for the overall economy, the Philippines Department of Trade & Industry (DTI) will be sponsoring a follow-up to e-Services Philippines focused on the US and Canadian markets. The e-Services Philippines Business Mission to the USA and Canada is scheduled for 23 April - 04 May 2007, covering New York, Fort Lauderdale, Chicago and Toronto. The Mission is part of the DTI's strategic marketing program to position the Philippines as a preferred e-Services Hub.
Growth in the global BPO sector and a move to global and multi-shore deployments is driving fresh and rapid appraisal of destinations such as the Philippines - with Vietnam and China not so far behind. The much-anticipated bulge of opportunity in the fast-emerging Finance & Accounting (F&A) and Knowledge Process BPO sectors is now driving an urgent need to find qualified pools of talent to support this more complex, higher-value business activity.
“Just in the last 6 months or so, we've seen a big shift in the marketplace in terms of awareness of the Philippines and the BPO sector opportunity. Of particular interest is the increased understanding of its potential for higher-value BPO, KPO and skills-based BPO work products, such as Finance & Accounting (F&A),” says David Kinnear, President and CEO of DDC HRO and Head of The BPO Council, a newly-formed initiative of the Philippine-American Chamber of Commerce in New York (The Chamber), which works closely with the Department of Trade & Industry. Indeed, The BPO Council is a joint initiative of The Chamber and the New York Trade Office and Philippine Consulate General.
JoJo Aquino, Managing Director of NeoIT concurs in the upside for F&A: "F&A is the next big wave for the Philippines. Captive centers in the country have long done accounting-related work but the growth of 3rd party providers supporting international clients needs to be faster. Existing centers have expressed concerns that they will soon see shortages in accounting graduates. Government effort to encourage basic finance/accounting education will be good. As important, local governments in various cities which have significant pools of F&A resources should aggressively seek out international locators."
Frank Casale, Founder & CEO of The Outsourcing Institute in New York notes the shift in thinking and awareness: “With the level of access we enjoy in the marketplace, we’ve indeed seen an increased awareness of multi-shore operations and the role that the Philippines has to play in that regard specifically. As offshore outsourcing matures further, so companies are embracing a wider range of options for their sourcing destinations. It’s the next wave.”
Comments Avinash Vashistha, CEO of Tholons: “The Philippines’ leadership in voice- based BPO is well-known. However, its potential for non-voice-based BPO services in Finance and Accounting, Legal and Healthcare is still underappreciated and underdeveloped. In the years ahead, we see the Philippines emerging in these areas. We also see other cities aside from Manila emerging as BPO delivery centers. These trends will help elevate and further solidify the Philippines' position as a global leader in Services Globalization.”
Says Fred Ayala, Chairman of the Business Process Association of the Philippines (BPA/P): “The sector growth last year was indeed encouraging and brings with it much needed input into the overall economy. BPO is certainly a sector from which the Philippines can benefit greatly.”
“The rapid growth of the BPO industry in the Philippines is a result of highly successful explorations by US Business in the past 5 years. The effectiveness of the Philippine workforce in handling Customer Service, HR, IT Services and other functions shows that supporting US business needs from this country is the right thing to do” notes Russ Metcalf, Managing Director of NeoIT.
Lauro Vives, Founder & CEO of XMG can vouch for the uptick in the BPO economy and the needs of an increasing number of highly visible and sophisticated companies whose BPO operations are growing in the Philippines – or who are exploring that option. “There’s a powerful combination of geographical, technological and people-based factors coming together – the timing looks good for the sector.”
For DDC HRO, a part of The DDC Group with longstanding presence in the Philippines, CEO David Kinnear notes that timing is everything. “The race for global positioning and delivery of global solutions is clearly on. For this, certain locations will be critical for comprehensive services delivery and robust back-office operations in areas such as Finance & Accounting functions. This drives a new or fresh appraisal of the Philippines for many – and the Philippines’ scorecard is looking very good. It’s also good to see the very real socio-economic benefits that can arise from this new phase of the economy.”
About DDC HRO
DDC HRO is part of The DDC Group – a privately held portfolio of companies, providing human capital BPO solutions and data processing solutions for forward-thinking companies worldwide. With a multi-disciplinary staff of over 3,500 (primarily in DDC's client support centers in the Philippines), DDC is a leading provider of comprehensive onshore and offshore business process outsourcing services and document management solutions.
Learn more about DDC HRO and the DDC Group of Companies at www.ddchro.com
About DDC HRO
DDC provides global outsourcing solutions. Specifically, DDC provides global data capture, document processing and data research services - leveraging offices and production facilities in the US, UK, mainland Europe and the Philippines.
Our clients achieve quality improvements, time savings and cost reductions by working with us.
Contact us for more information.
Labels: kpo, offshore, philippines
PermaLink - Attractive Outlook for Philippines Business Process Outsourcing (BPO) - Press Release posted by Ecacofonix : 12:49 AM
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Saturday, March 3, 2007
Situs to Outsource Real Estate Service Jobs to Under-Employed U.S. Communities
Situs to Outsource Real Estate Service Jobs to Under-Employed U.S. Communities
Situs Companies, a Houston-based global commercial real estate consulting and services firm, has established Situs Outsourcing Solutions in Robbins, North Carolina.
The company plans to hire under-employed U.S. workers to provide outsourced commercial real estate services. Situs Managing Director Steven Bean said the pressure to utilize offshore outsourcing can be remedied by turning to smaller U.S. communities that have been challenged by the increasing pace of job losses due to changes in the global economy.
More from this press release, Feb 2007
Situs Companies, a Houston-based global commercial real estate consulting and services firm, has established Situs Outsourcing Solutions in Robbins, North Carolina.
The company plans to hire under-employed U.S. workers to provide outsourced commercial real estate services. Situs Managing Director Steven Bean said the pressure to utilize offshore outsourcing can be remedied by turning to smaller U.S. communities that have been challenged by the increasing pace of job losses due to changes in the global economy.
More from this press release, Feb 2007
Labels: offshore, real-estate, real-estate-usa
PermaLink - Situs to Outsource Real Estate Service Jobs to Under-Employed U.S. Communities posted by Ecacofonix : 10:08 PM
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Friday, March 2, 2007
Indian Wages On the Rise: Is Outsourcing to the Country Sustainable?
Indian Wages On the Rise: Is Outsourcing to the Country Sustainable?
March 01, 2007
Average salaries are steadily climbing in the Indian IT and BPO services industries as well — industries that have established their value proposition internationally on labor arbitrage. The country’s IT-services sector witnessed an average salary increase of 16%–18% in 2005. At 13.9%, India also had the highest average salary increase in 2006.
Yet, the hiring spree in the country is growing unabated, the most recent example being that of Accenture’s plans of having more staff in India than in its U.S. operations.
Should You Reconsider Your India Strategy? - Not yet. Not for a long time. Yet, India’s offshore market is likely to maintain its low-cost labor advantage over countries such as the U.S.A. and U.K. for at least the next two decades, according to Everest Research Institute’s 2006 Global Sourcing Market Update. This Global Services report examines why.
March 01, 2007
Average salaries are steadily climbing in the Indian IT and BPO services industries as well — industries that have established their value proposition internationally on labor arbitrage. The country’s IT-services sector witnessed an average salary increase of 16%–18% in 2005. At 13.9%, India also had the highest average salary increase in 2006.
Yet, the hiring spree in the country is growing unabated, the most recent example being that of Accenture’s plans of having more staff in India than in its U.S. operations.
Should You Reconsider Your India Strategy? - Not yet. Not for a long time. Yet, India’s offshore market is likely to maintain its low-cost labor advantage over countries such as the U.S.A. and U.K. for at least the next two decades, according to Everest Research Institute’s 2006 Global Sourcing Market Update. This Global Services report examines why.
Labels: competitive-advantage, costs, low-cost-advantage, offshore, wages
PermaLink - Indian Wages On the Rise: Is Outsourcing to the Country Sustainable? posted by Ecacofonix : 1:05 AM
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Thursday, March 1, 2007
Big Surge Expected In Offshore Outsourcing By Banks
Big Surge Expected In Offshore Outsourcing By Banks, Study Says
Offshore tech spending by banks will increase from the present 6% of the banking industry's $44 billion total annual IT budget to 30% by 2010, according to Deloitte.
March 1, 2007 12:00 PM
Banks in the United States and other countries will dramatically increase the percentage of their IT budgets devoted to procuring technology services from offshore providers operating from countries such as India and China over the next three years, according to the study.
Read the full news report from Information Week
Offshore tech spending by banks will increase from the present 6% of the banking industry's $44 billion total annual IT budget to 30% by 2010, according to Deloitte.
March 1, 2007 12:00 PM
Banks in the United States and other countries will dramatically increase the percentage of their IT budgets devoted to procuring technology services from offshore providers operating from countries such as India and China over the next three years, according to the study.
Read the full news report from Information Week
Labels: banks, banks-offshore, it, it-banks, it-finance, it-offshore, offshore
PermaLink - Big Surge Expected In Offshore Outsourcing By Banks posted by Ecacofonix : 10:08 PM
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