Wednesday, July 11, 2007
Flights Delayed as British Airways Outsources Airport Support Jobs
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See also outsourcing updates for related categories: Airlines, Customer Support
Flights Delayed as British Airways Outsources Airport Support Jobs
Alastair Jamieson @ Scotsman - 21 Jun 2007
Many British Airways passengers faced delays and disruption yesterday after BA outsourced 430 ground jobs to a separate company.
Dozens of flights between Edinburgh and London were delayed by between 15 minutes and three hours. Yesterday was the first day that BA ground operations at Edinburgh - including check-in, baggage-handling, ticketing and dispatch of aircraft - were provided by the contract firm Aviance.
Read the full report from here @ The Scotsman
Click on the labels below for more posts on those categories
See also outsourcing updates for related categories: Airlines, Customer Support
Flights Delayed as British Airways Outsources Airport Support Jobs
Alastair Jamieson @ Scotsman - 21 Jun 2007
Many British Airways passengers faced delays and disruption yesterday after BA outsourced 430 ground jobs to a separate company.
Dozens of flights between Edinburgh and London were delayed by between 15 minutes and three hours. Yesterday was the first day that BA ground operations at Edinburgh - including check-in, baggage-handling, ticketing and dispatch of aircraft - were provided by the contract firm Aviance.
Read the full report from here @ The Scotsman
Click on the labels below for more posts on those categories
Labels: airlines, airlines-europe, airlines-uk, airport-services, airports, customer-support, customer-support-airlines, customer-support-uk, problems-europe
PermaLink - Flights Delayed as British Airways Outsources Airport Support Jobs posted by Ecacofonix : 7:51 AM
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Ground Handling Outsourcing Dispute Settled at Aer Arann
BlogOut provides regular, global outsourcing updates. See BlogOut Directory for the complete list of categories
See also outsourcing updates for related categories: Airlines, Operations & Manufacturing
Outsourcing Dispute Settled at Aer Arann
12 June 2007
A dispute over outsourcing of ground handling staff at Aer Arann has been settled.
SIPTU members at the regional airline had threatened to take industrial action over plans to transfer operational and check-in functions at Dublin Airport to another private company, Sky Handling Partners.
According to sources, over 30 Aer Arann staff will transfer to Sky Handling, and each staff member will receive some incentives recognition of their contribution to the success of the company....
Read the full report from here @ RTE News
Click on the labels below for more posts on those categories
See also outsourcing updates for related categories: Airlines, Operations & Manufacturing
Outsourcing Dispute Settled at Aer Arann
12 June 2007
A dispute over outsourcing of ground handling staff at Aer Arann has been settled.
SIPTU members at the regional airline had threatened to take industrial action over plans to transfer operational and check-in functions at Dublin Airport to another private company, Sky Handling Partners.
According to sources, over 30 Aer Arann staff will transfer to Sky Handling, and each staff member will receive some incentives recognition of their contribution to the success of the company....
Read the full report from here @ RTE News
Click on the labels below for more posts on those categories
Labels: airlines, airlines-europe, airport-services, airport-services-europe, airports, ireland, problems-europe
PermaLink - Ground Handling Outsourcing Dispute Settled at Aer Arann posted by Ecacofonix : 6:23 AM
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Thursday, March 29, 2007
UK Finance giants defend offshore outsourcing
UK Finance giants defend offshore outsourcing
Mar 28, 2007
The UK’s financial giants have defended their Indian call centre operations amid fresh concerns from British customers about data security and declining customer service.
An internal report from insurer Norwich Union found shortcomings in its Indian call centres may potentially lead to losses of more than £10million, and fines from the FSA.
Banking giant HSBC was also accused this week of running a ‘first-class and second class system’ that sees affluent callers dealt with in the UK, while poorer ones are diverted to the sub-continent. A HSBC spokesperson dismissed the claims. Similarly, asked yesterday about Norwich Union’s troubled call centres in India, the National Outsourcing Association (NOA) hinted it was unfair to suggest the location was to blame.
Read the full news report from here @ Contractor UK
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Mar 28, 2007
The UK’s financial giants have defended their Indian call centre operations amid fresh concerns from British customers about data security and declining customer service.
An internal report from insurer Norwich Union found shortcomings in its Indian call centres may potentially lead to losses of more than £10million, and fines from the FSA.
Banking giant HSBC was also accused this week of running a ‘first-class and second class system’ that sees affluent callers dealt with in the UK, while poorer ones are diverted to the sub-continent. A HSBC spokesperson dismissed the claims. Similarly, asked yesterday about Norwich Union’s troubled call centres in India, the National Outsourcing Association (NOA) hinted it was unfair to suggest the location was to blame.
Read the full news report from here @ Contractor UK
BlogOut provides global outsourcing updates across industries & business functions. See BlogOut Directory for the complete list of categories
Labels: banks-europe, banks-uk, finance-uk, offshore-problems, opposition, problems-europe, problems-india, uk
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