Saturday, June 9, 2007
Outsourcing to Cost US Carriers $1.4 Trillion
BlogOut provides regular, global outsourcing updates. See BlogOut Directory for the complete list of categories
Outsourcing to Cost US Carriers $1.4 Trillion
A new market research report from Californian analysts Insight Research has revealed that US wireless carriers will spend almost $1.4 trillion on outsourcing over the next five years, in an attempt to maximise profit potential. The report also mentions that the growing popularity of VoIP and the resulting lower margins had forced businesses to consider outsourcing.
Read the full report from here @ iHotDesk
See also outsourcing updates for related categories:
Click on the labels below for more posts on those categories
Outsourcing to Cost US Carriers $1.4 Trillion
A new market research report from Californian analysts Insight Research has revealed that US wireless carriers will spend almost $1.4 trillion on outsourcing over the next five years, in an attempt to maximise profit potential. The report also mentions that the growing popularity of VoIP and the resulting lower margins had forced businesses to consider outsourcing.
Read the full report from here @ iHotDesk
See also outsourcing updates for related categories:
Click on the labels below for more posts on those categories
Labels: mobile, telecom, telecom-usa, trends
Sunday, March 11, 2007
XM Satellite Expands CRM & Customer Support BPO with ClientLogic
XM Satellite Expands BPO Relationship with ClientLogic
March 01, 2007
XM Satellite Radio, a Washington-based satellite radio services provider, and ClientLogic, a Tennessee-based business process outsourcing services provider, have inked a CRM services contract expansion.
ClientLogic will continue to offer customer retention & CRM services, and technical support services to XM's subscribers in the U.S. and Canada. The contract expansion is likely to create more jobs in the company's facility in West Virginia.
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
March 01, 2007
XM Satellite Radio, a Washington-based satellite radio services provider, and ClientLogic, a Tennessee-based business process outsourcing services provider, have inked a CRM services contract expansion.
ClientLogic will continue to offer customer retention & CRM services, and technical support services to XM's subscribers in the U.S. and Canada. The contract expansion is likely to create more jobs in the company's facility in West Virginia.
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: crm, crm-north-america, crm-telecom, crm-usa, customer-support, customer-support-north-america, customer-support-usa, telecom, telecom-north-america, telecom-usa
PermaLink - XM Satellite Expands CRM & Customer Support BPO with ClientLogic posted by Ecacofonix : 7:06 AM
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Friday, March 9, 2007
TeleTech Expands Customer Management Outsourcing Deal with US Cable Provider
TeleTech Expands Agreement With Top U.S. Cable Provider
ENGLEWOOD, Colorado, USA, March 7 /PRNewswire-FirstCall/ -- TeleTech Holdings, Inc., a global business process outsourcing (BPO) providers with a customer management focus, today announced that a top-five U.S. cable operator has chosen to expand its current operations with TeleTech by selecting the TeleTech@Home solution.
TeleTech will provide services for multiple lines of business that include entertainment, telephony, broadband, and wireless. Currently, TeleTech provides customer management, technical support, and value-added sales programs for this client in North America and Argentina.
More from this press release @ PR Newswire
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
ENGLEWOOD, Colorado, USA, March 7 /PRNewswire-FirstCall/ -- TeleTech Holdings, Inc., a global business process outsourcing (BPO) providers with a customer management focus, today announced that a top-five U.S. cable operator has chosen to expand its current operations with TeleTech by selecting the TeleTech@Home solution.
TeleTech will provide services for multiple lines of business that include entertainment, telephony, broadband, and wireless. Currently, TeleTech provides customer management, technical support, and value-added sales programs for this client in North America and Argentina.
More from this press release @ PR Newswire
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: cable, cable-usa, customer-support, customer-support-usa, entertainment, entertainment-usa, internet, internet-usa, telecom, telecom-usa, usa
PermaLink - TeleTech Expands Customer Management Outsourcing Deal with US Cable Provider posted by Ecacofonix : 9:15 PM
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