Tuesday, July 24, 2007
Telecom Cos (Telcos) Drive Asian Outsourcing Market
BlogOut provides regular, global outsourcing updates. See BlogOut Directory for the complete list of categories
See also outsourcing updates for related categories: Asia, Telecom, China, India
Telecom Cos (Telcos) Drive Asian Outsourcing Market
China Mobile leads the way
Simon Burns in Taipei, vnunet.com 23 Jul 2007
Companies in Asia-Pacific signed more than $5.4bn worth of business process outsourcing deals in the first half of the year, according to a recent survey.
The figure represented a 100 per cent increase compared to the same period last year...
Read the full report from here @ VNU Net
Click on the labels below for more posts on those categories
See also outsourcing updates for related categories: Asia, Telecom, China, India
Telecom Cos (Telcos) Drive Asian Outsourcing Market
China Mobile leads the way
Simon Burns in Taipei, vnunet.com 23 Jul 2007
Companies in Asia-Pacific signed more than $5.4bn worth of business process outsourcing deals in the first half of the year, according to a recent survey.
The figure represented a 100 per cent increase compared to the same period last year...
Read the full report from here @ VNU Net
Click on the labels below for more posts on those categories
Labels: china, india, telecom, telecom-india, trends-asia
PermaLink - Telecom Cos (Telcos) Drive Asian Outsourcing Market posted by Ecacofonix : 7:56 AM
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Saturday, June 9, 2007
Outsourcing to Cost US Carriers $1.4 Trillion
BlogOut provides regular, global outsourcing updates. See BlogOut Directory for the complete list of categories
Outsourcing to Cost US Carriers $1.4 Trillion
A new market research report from Californian analysts Insight Research has revealed that US wireless carriers will spend almost $1.4 trillion on outsourcing over the next five years, in an attempt to maximise profit potential. The report also mentions that the growing popularity of VoIP and the resulting lower margins had forced businesses to consider outsourcing.
Read the full report from here @ iHotDesk
See also outsourcing updates for related categories:
Click on the labels below for more posts on those categories
Outsourcing to Cost US Carriers $1.4 Trillion
A new market research report from Californian analysts Insight Research has revealed that US wireless carriers will spend almost $1.4 trillion on outsourcing over the next five years, in an attempt to maximise profit potential. The report also mentions that the growing popularity of VoIP and the resulting lower margins had forced businesses to consider outsourcing.
Read the full report from here @ iHotDesk
See also outsourcing updates for related categories:
Click on the labels below for more posts on those categories
Labels: mobile, telecom, telecom-usa, trends
Thursday, April 5, 2007
VoEx Signs JV with Kalimat Telecom for Iraq's CDMA
BlogOut provides regular, global outsourcing updates. See BlogOut Directory for the complete list of categories
VoEx International LLC (TM) Signs a 10 Year $200 Million Joint Venture Contract with Kalimat Telecom to Design Build & Operate Iraq's First National CDMA WLL Network
Press release
VoEx International LLC (TM) and Kalimat Telecom finalized and signed a 10 Year Joint Venture Contract estimated about $200 Million US Dollars to design build and operate Iraq's First National CDMA WLL Network with advanced WiMAX capabilities. This network will be the First Middle East state of the art CDMA Limited Mobility Network with EvDo & WiMAX capability and full iP based voice, video and data offerings.
Santa Monica, CA; Kuwait City, Kuwait (PRWeb) April 4, 2007 -- VoEx International (TM) LLC, a leading communications and telecom engineering innovation company with multiple solutions vendor for wireless fixed, mobile, VoIP and next-generation wireless networks, today announced it has signed a contract with KALIMAT Telecom of Iraq, a newly launched First National Fixed Wireless Local Loop Telephony & Data provider providing services to all 26 million Iraqi citizens. KALIMAT Telecom offers to the Iraqi telecom consumer a combined voice carriage and data exchange scheme under one platform with enhanced IP capabilities. This is the first time this class of service is being licensed by the Iraqi Commission for Media & Communication (CMC) to solve the connectivity challenges facing the Iraqi telecom market and to bring Iraq's capabilities to a much higher standard. Under the terms of the agreement, which strengthens VoEx's position as the dominant player in Iraq's niche telecoms market, KALIMAT Telecom will contract VoEx International (TM) exceptional expertise and global engineering, marketing & operations experience to support its fast-growing IP network operations management systems.
KALIMAT Telecom is a leading telecoms player that handles the voice traffic and data transfer needs of the Iraqi consumer between different regions of the country, ensuring improved call completion rates, prompt bill settlement and increased revenue for its operation. With its innovative, best of breed technology VoEx's management will provide the company with the capability to future-proof its existing and potential service offerings. This level of flexibility is vital to remaining a competitive force in Iraq's fast-growing, billion-dollar telecommunications industry.
VoEx's engineering vision and solutions will enable KALIMAT to cost-effectively manage processes for all its fixed line, wireless, VoWLAN and next generation services & inter-carrier partners.
"Our continued success in Iraq's telecoms market is indisputable proof that we are the market leaders in the highly competitive personal telecoms space," said Wilson Varghese, President of KALIMAT Telecom. "The combined strengths of VoEx's network management capabilities and network operator experience will play a crucial role in supporting KALIMAT Telecom operations as it enters a growing, deregulated telecoms market. By installing their solutions, KALIMAT revenue is maximized through this inter-carrier billing activity, which is usually the first or second source of income for fixed and mobile operators, will provide KALIMAT with the additional income it requires to support new services at competitive prices and to thereby remain a significant player in Iraq's telecoms market."
KALIMAT Telecom is the regional leader for fixed wireless telephony solutions and the telecoms provider of choice for all of Iraq's fixed line customers. It offers a scalable and highly advanced personal telecoms platform that can be easily configured to meet the Iraqi consumer's requirements.
"We are delighted to add KALIMAT Telecom to our growing list of influential partners in the Middle East and Iraq," said VoEx Founder, President and Chief Strategy Officer Asaad Yahya Alnajjar. "VoEx's engineering vision and solutions will enable KALIMAT to cost-effectively manage processes for all its fixed line, wireless, VoWLAN and next generation services & inter-carrier partners."
Mr. Alnajjar added, "Over the past four years since early 2003, VoEx International has been very active in the design and implementation of GSM, CDMA and iDen mobile networks in Iraq to support the mobile operators and the Middle East, 3G and UMTS Global upgrades, WCDMA/WLL design and installations, satellite voice and data communications, and WiMax and last mile effective WiFi solutions. In addition, VoEx executives have been extremely involved in the development and growth of wireless products, solutions, connectivity and applications to expedite the deployment of these networks. Our team has presented in many global settings white papers and solutions that helped to achieve our advancements today. Hantel terminals and products will be offered by VoEx in Iraq as part of VoEx cintribution to enhance the quality of life for all the Iraqi people by giving them excellent voice services along with high speed data, internet connectivity and video services to accommodate their every day needs. Our services will for sure expedite the rebuilding of the new Iraq in direct support for the Ministry of Communication and ITPC."
VoEx so far has been leading efforts in many third world countries in engineering support to design, build, operate and then transfer wireless communications centers and wireless networks. For the past four years VoEx has been very active in the design-build of several telecom projects in Iraq and had provided extended services to the many companies working in Iraq.
"This fast deployment of wireless networks will pave the way for our offering of Wireless VoIP (VoWLAN) as an affordable global mobile communications tool," said Mr. Mohamad Shaboot, Chief Commercial Officer of VoEx International (TM). "In addition to our GSM/CDMA and mobile networks design-build projects, we have been working extensively within international forums and organizations to standardize WiMAX and achieve more technology advancement within the entire 802.1xx and 802.Xxx spectrums. It is our intention to deliver all customers with high speed wireless connectivity and break through current limitations. Multiple vendors support fits perfectly within our vision and ongoing effort to provide the most innovative, versatile wireless communications solutions utilizing advanced telecom technologies."
Dr. Alnajjar & VoEx International (TM) Team has been very active in the research and development of wireless communications and information technology over the past ten years. His work has included extensive research in WLL networks, WiMAX development, multilingual Internet and .IQ management, e164/ eNum registries and DNS resolution, IP based products and applications, and the evolution of communications standards and policies.
Last September 2006, among several previous conferences, Mr. Alnajjar chaired and presented in London at the Iraqi Telecom conference VoEx's vision and outlook for Iraq's telecom future and touched on the advanced data capabilities that CDMA & WiMAX will serve the community in a short time.
In conclusion, Dr. Alnajjar stated "We were among the runner ups in the first GSM license bids in 2003 known as 'Zagil' and we are very eager now through Kalimat's National WLL Network to better serve the Iraqi consumer wireless voice and data needs. During the past 3 years the Iraqi consumer did not get the expected wireless services and hopefully VoEx will deliver the best network to be ever built in the region and to expedite the rebuilding of New Iraq."
In addition to VoEx, the list of the allies of KALIMAT TELECOM includes others who are specialized in consultancy, analytical systems, distribution and collection of revenue of communication services from fixed telephone network and the private and public communication networks, and the integrated communication networks and other providers of services from technology companies, and national and governmental authorities and companies.
About VoEx International (TM)
VoEx International LLC (TM) is a leading provider of high-quality wireless communications and technology solutions that enable enterprises and service providers around the world to utilize VoIP, VoWLAN, GSM, CDMA, IDen and additional advanced telecom and wireless technologies for voice, fax, data, video and other value-added IP applications.
By outsourcing international communications services to VoEx, customers are able to obtain lower costs, generate new revenue streams, and extend their business into innovative services quickly, while maintaining service quality comparable to that of traditional voice networks. Since the liberation of Iraq, VoEx International (TM) has played a major role in providing communications channels to the many in Iraq and participated in the ongoing rebuilding effort.
VoEx Wireless (TM) is the mobile division of VoEx International LLC (TM) to serve the expansion and upgrades of Mobile-Data Networks in USA, Europe, the Middle East & Africa and later expanded to include Iraqi mobile market to facilitate Satellite & GSM operations support. Long-distance & Wireless VoIP capability through VoEx termination solutions has in fact enhanced mobile operators business in the Middle East & Europe.
VoEx International LLC (TM) has been very active in the research and development of wireless communications and information technology over the past ten years. Research and work has included extensive research in WLL networks, WiMAX development, multilingual Internet and e164, multilingual eNum registries and DNS resolution, IP based products and applications, and the evolution of communications standards and policies.
http://www.voexwireless.com (TM) http://www.voex.us
VoEx International LLC (TM) Signs a 10 Year $200 Million Joint Venture Contract with Kalimat Telecom to Design Build & Operate Iraq's First National CDMA WLL Network
Press release
VoEx International LLC (TM) and Kalimat Telecom finalized and signed a 10 Year Joint Venture Contract estimated about $200 Million US Dollars to design build and operate Iraq's First National CDMA WLL Network with advanced WiMAX capabilities. This network will be the First Middle East state of the art CDMA Limited Mobility Network with EvDo & WiMAX capability and full iP based voice, video and data offerings.
Santa Monica, CA; Kuwait City, Kuwait (PRWeb) April 4, 2007 -- VoEx International (TM) LLC, a leading communications and telecom engineering innovation company with multiple solutions vendor for wireless fixed, mobile, VoIP and next-generation wireless networks, today announced it has signed a contract with KALIMAT Telecom of Iraq, a newly launched First National Fixed Wireless Local Loop Telephony & Data provider providing services to all 26 million Iraqi citizens. KALIMAT Telecom offers to the Iraqi telecom consumer a combined voice carriage and data exchange scheme under one platform with enhanced IP capabilities. This is the first time this class of service is being licensed by the Iraqi Commission for Media & Communication (CMC) to solve the connectivity challenges facing the Iraqi telecom market and to bring Iraq's capabilities to a much higher standard. Under the terms of the agreement, which strengthens VoEx's position as the dominant player in Iraq's niche telecoms market, KALIMAT Telecom will contract VoEx International (TM) exceptional expertise and global engineering, marketing & operations experience to support its fast-growing IP network operations management systems.
KALIMAT Telecom is a leading telecoms player that handles the voice traffic and data transfer needs of the Iraqi consumer between different regions of the country, ensuring improved call completion rates, prompt bill settlement and increased revenue for its operation. With its innovative, best of breed technology VoEx's management will provide the company with the capability to future-proof its existing and potential service offerings. This level of flexibility is vital to remaining a competitive force in Iraq's fast-growing, billion-dollar telecommunications industry.
VoEx's engineering vision and solutions will enable KALIMAT to cost-effectively manage processes for all its fixed line, wireless, VoWLAN and next generation services & inter-carrier partners.
"Our continued success in Iraq's telecoms market is indisputable proof that we are the market leaders in the highly competitive personal telecoms space," said Wilson Varghese, President of KALIMAT Telecom. "The combined strengths of VoEx's network management capabilities and network operator experience will play a crucial role in supporting KALIMAT Telecom operations as it enters a growing, deregulated telecoms market. By installing their solutions, KALIMAT revenue is maximized through this inter-carrier billing activity, which is usually the first or second source of income for fixed and mobile operators, will provide KALIMAT with the additional income it requires to support new services at competitive prices and to thereby remain a significant player in Iraq's telecoms market."
KALIMAT Telecom is the regional leader for fixed wireless telephony solutions and the telecoms provider of choice for all of Iraq's fixed line customers. It offers a scalable and highly advanced personal telecoms platform that can be easily configured to meet the Iraqi consumer's requirements.
"We are delighted to add KALIMAT Telecom to our growing list of influential partners in the Middle East and Iraq," said VoEx Founder, President and Chief Strategy Officer Asaad Yahya Alnajjar. "VoEx's engineering vision and solutions will enable KALIMAT to cost-effectively manage processes for all its fixed line, wireless, VoWLAN and next generation services & inter-carrier partners."
Mr. Alnajjar added, "Over the past four years since early 2003, VoEx International has been very active in the design and implementation of GSM, CDMA and iDen mobile networks in Iraq to support the mobile operators and the Middle East, 3G and UMTS Global upgrades, WCDMA/WLL design and installations, satellite voice and data communications, and WiMax and last mile effective WiFi solutions. In addition, VoEx executives have been extremely involved in the development and growth of wireless products, solutions, connectivity and applications to expedite the deployment of these networks. Our team has presented in many global settings white papers and solutions that helped to achieve our advancements today. Hantel terminals and products will be offered by VoEx in Iraq as part of VoEx cintribution to enhance the quality of life for all the Iraqi people by giving them excellent voice services along with high speed data, internet connectivity and video services to accommodate their every day needs. Our services will for sure expedite the rebuilding of the new Iraq in direct support for the Ministry of Communication and ITPC."
VoEx so far has been leading efforts in many third world countries in engineering support to design, build, operate and then transfer wireless communications centers and wireless networks. For the past four years VoEx has been very active in the design-build of several telecom projects in Iraq and had provided extended services to the many companies working in Iraq.
"This fast deployment of wireless networks will pave the way for our offering of Wireless VoIP (VoWLAN) as an affordable global mobile communications tool," said Mr. Mohamad Shaboot, Chief Commercial Officer of VoEx International (TM). "In addition to our GSM/CDMA and mobile networks design-build projects, we have been working extensively within international forums and organizations to standardize WiMAX and achieve more technology advancement within the entire 802.1xx and 802.Xxx spectrums. It is our intention to deliver all customers with high speed wireless connectivity and break through current limitations. Multiple vendors support fits perfectly within our vision and ongoing effort to provide the most innovative, versatile wireless communications solutions utilizing advanced telecom technologies."
Dr. Alnajjar & VoEx International (TM) Team has been very active in the research and development of wireless communications and information technology over the past ten years. His work has included extensive research in WLL networks, WiMAX development, multilingual Internet and .IQ management, e164/ eNum registries and DNS resolution, IP based products and applications, and the evolution of communications standards and policies.
Last September 2006, among several previous conferences, Mr. Alnajjar chaired and presented in London at the Iraqi Telecom conference VoEx's vision and outlook for Iraq's telecom future and touched on the advanced data capabilities that CDMA & WiMAX will serve the community in a short time.
In conclusion, Dr. Alnajjar stated "We were among the runner ups in the first GSM license bids in 2003 known as 'Zagil' and we are very eager now through Kalimat's National WLL Network to better serve the Iraqi consumer wireless voice and data needs. During the past 3 years the Iraqi consumer did not get the expected wireless services and hopefully VoEx will deliver the best network to be ever built in the region and to expedite the rebuilding of New Iraq."
In addition to VoEx, the list of the allies of KALIMAT TELECOM includes others who are specialized in consultancy, analytical systems, distribution and collection of revenue of communication services from fixed telephone network and the private and public communication networks, and the integrated communication networks and other providers of services from technology companies, and national and governmental authorities and companies.
About VoEx International (TM)
VoEx International LLC (TM) is a leading provider of high-quality wireless communications and technology solutions that enable enterprises and service providers around the world to utilize VoIP, VoWLAN, GSM, CDMA, IDen and additional advanced telecom and wireless technologies for voice, fax, data, video and other value-added IP applications.
By outsourcing international communications services to VoEx, customers are able to obtain lower costs, generate new revenue streams, and extend their business into innovative services quickly, while maintaining service quality comparable to that of traditional voice networks. Since the liberation of Iraq, VoEx International (TM) has played a major role in providing communications channels to the many in Iraq and participated in the ongoing rebuilding effort.
VoEx Wireless (TM) is the mobile division of VoEx International LLC (TM) to serve the expansion and upgrades of Mobile-Data Networks in USA, Europe, the Middle East & Africa and later expanded to include Iraqi mobile market to facilitate Satellite & GSM operations support. Long-distance & Wireless VoIP capability through VoEx termination solutions has in fact enhanced mobile operators business in the Middle East & Europe.
VoEx International LLC (TM) has been very active in the research and development of wireless communications and information technology over the past ten years. Research and work has included extensive research in WLL networks, WiMAX development, multilingual Internet and e164, multilingual eNum registries and DNS resolution, IP based products and applications, and the evolution of communications standards and policies.
http://www.voexwireless.com (TM) http://www.voex.us
Labels: mobile, telecom, telecom-middle-east
PermaLink - VoEx Signs JV with Kalimat Telecom for Iraq's CDMA posted by Ecacofonix : 10:14 AM
0 Comments
Sunday, March 11, 2007
XM Satellite Expands CRM & Customer Support BPO with ClientLogic
XM Satellite Expands BPO Relationship with ClientLogic
March 01, 2007
XM Satellite Radio, a Washington-based satellite radio services provider, and ClientLogic, a Tennessee-based business process outsourcing services provider, have inked a CRM services contract expansion.
ClientLogic will continue to offer customer retention & CRM services, and technical support services to XM's subscribers in the U.S. and Canada. The contract expansion is likely to create more jobs in the company's facility in West Virginia.
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
March 01, 2007
XM Satellite Radio, a Washington-based satellite radio services provider, and ClientLogic, a Tennessee-based business process outsourcing services provider, have inked a CRM services contract expansion.
ClientLogic will continue to offer customer retention & CRM services, and technical support services to XM's subscribers in the U.S. and Canada. The contract expansion is likely to create more jobs in the company's facility in West Virginia.
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: crm, crm-north-america, crm-telecom, crm-usa, customer-support, customer-support-north-america, customer-support-usa, telecom, telecom-north-america, telecom-usa
PermaLink - XM Satellite Expands CRM & Customer Support BPO with ClientLogic posted by Ecacofonix : 7:06 AM
0 Comments
Friday, March 9, 2007
TeleTech Expands Customer Management Outsourcing Deal with US Cable Provider
TeleTech Expands Agreement With Top U.S. Cable Provider
ENGLEWOOD, Colorado, USA, March 7 /PRNewswire-FirstCall/ -- TeleTech Holdings, Inc., a global business process outsourcing (BPO) providers with a customer management focus, today announced that a top-five U.S. cable operator has chosen to expand its current operations with TeleTech by selecting the TeleTech@Home solution.
TeleTech will provide services for multiple lines of business that include entertainment, telephony, broadband, and wireless. Currently, TeleTech provides customer management, technical support, and value-added sales programs for this client in North America and Argentina.
More from this press release @ PR Newswire
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
ENGLEWOOD, Colorado, USA, March 7 /PRNewswire-FirstCall/ -- TeleTech Holdings, Inc., a global business process outsourcing (BPO) providers with a customer management focus, today announced that a top-five U.S. cable operator has chosen to expand its current operations with TeleTech by selecting the TeleTech@Home solution.
TeleTech will provide services for multiple lines of business that include entertainment, telephony, broadband, and wireless. Currently, TeleTech provides customer management, technical support, and value-added sales programs for this client in North America and Argentina.
More from this press release @ PR Newswire
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: cable, cable-usa, customer-support, customer-support-usa, entertainment, entertainment-usa, internet, internet-usa, telecom, telecom-usa, usa
PermaLink - TeleTech Expands Customer Management Outsourcing Deal with US Cable Provider posted by Ecacofonix : 9:15 PM
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Idea Cellular to sign IT deal with IBM India
Idea to sign USD 500 mn IT deal with IBM
Source: IRIS NEWS DIGEST (09 March 2007)
India`s cellphone service provider Idea Cellular is signing an information technology outsourcing deal worth USD 500 million with a local unit of IBM.
This deal will be IBM`s second such deal in India. It provides services to Bharti Airtel, the country`s largest mobile phone services firm, in a deal valued at USD 1 billion.
IBM will maintain its personal computers and servers, develop customized software and will provide various other value added services, so as to ensure different applications work together, and provide billing and customer support.
Read more from this My Iris report
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Source: IRIS NEWS DIGEST (09 March 2007)
India`s cellphone service provider Idea Cellular is signing an information technology outsourcing deal worth USD 500 million with a local unit of IBM.
This deal will be IBM`s second such deal in India. It provides services to Bharti Airtel, the country`s largest mobile phone services firm, in a deal valued at USD 1 billion.
IBM will maintain its personal computers and servers, develop customized software and will provide various other value added services, so as to ensure different applications work together, and provide billing and customer support.
Read more from this My Iris report
BlogOut provides regular, global outsourcing updates for all industries & business functions, in hundreds of categories. See BlogOut Directory for the complete list of categories
Labels: india, it-mobile, it-telecom, mobile, mobile-india, software-mobile, software-telecom, telecom, telecom-india
Thursday, March 1, 2007
du to start outsourcing operation with Interoute
du to start outsourcing operation with Interoute
01 March 2007
UAE telecom operator du is planning to offer outsourcing services to other telecom service providers
du would be offering the services in partnership with European communication technology provider Interoute. The operator plans to offer a full suite of partitioning, telehousing, bandwidth and managed services via the exchange.
More from this news report at Arabian Business
01 March 2007
UAE telecom operator du is planning to offer outsourcing services to other telecom service providers
du would be offering the services in partnership with European communication technology provider Interoute. The operator plans to offer a full suite of partitioning, telehousing, bandwidth and managed services via the exchange.
More from this news report at Arabian Business
Labels: middle-east, telecom, telecom-middle-east
PermaLink - du to start outsourcing operation with Interoute posted by Ecacofonix : 10:39 PM
0 Comments
Deutsche Telekom staff reject HR outsourcing plan
Deutsche Telekom staff reject outsourcing plan
Mar 1, 2007
Staff representatives on Deutsche Telekom's supervisory board Wednesday failed to back plans to outsource at least 45,000 employees to lower paying subsidiaries, the key part of the telecommunications group's restructuring plan.
René Obermann, DT's new chief executive, won the backing of a majority of board votes. But employee representatives had a no vote, backed by Verdi, the powerful services union
Full report from MSNBC
Mar 1, 2007
Staff representatives on Deutsche Telekom's supervisory board Wednesday failed to back plans to outsource at least 45,000 employees to lower paying subsidiaries, the key part of the telecommunications group's restructuring plan.
René Obermann, DT's new chief executive, won the backing of a majority of board votes. But employee representatives had a no vote, backed by Verdi, the powerful services union
Full report from MSNBC
Labels: hr, hr-europe, hr-germany, hr-outsourcing, hr-telecom, telecom, telecom-europe, telecom-germany
PermaLink - Deutsche Telekom staff reject HR outsourcing plan posted by Ecacofonix : 10:59 AM
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