Administration, Secretarial BPO, Administration, Secretarial Business Process Outsourcing, Business Processes Outsource, Administration & Secretarial Offshore, Offshoring

The Administration Support BPO Resource

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Administration Support Business Processes

The Administration Support BPO section of eBPO.in provides a listing of WWW resources for Administration Support BPO. eBPO.in is the home of business process outsourcing online.

See The Administration Functions Outsourcing category @ BlogOut, The Outsourcing Blog for regular updates on processes and outsourcing for this domain. (BlogOut home)

Reference Resources for Administration Support

Conceptually, the term administration refers to the bureaucratic or operational performance of routine business tasks. It thus stands distinct from management. While in today’s dynamic world, the term administration refers to a role that is far more dynamic, it nevertheless encompasses an activity that plays a supporting role to management.

Administration can hence refer to a broad range of activities and roles. It could refer to an administrative assistant to a busy manager, or to IT systems administrator, or an administrator of a football tournament. While the specific activities could vary, conceptually most of these roles perform pre-determined, largely routine activities.

Because of its fundamental nature (“routine”), a good portion of administrative activities can be outsourced. While those activities that have a more “physical” nature normally cannot be outsourced to a distant location ( say offshore), administrative activities that are more informational in nature are better suited for outsourcing as well as offshoring.

Following are the main business processes within the administration domain:

Administration Support Categories

General
Billion & Auditing
Security
Testing
Surveys & Research
Back-office Services
Industry-specific Administration Support
Others

Administration Support - General

Collection Letter Processing

Print and Distribution of Collection Letters and Debtor Correspondence

Return Mail Handling
Benefits Administration
Check/Credit Card Processing
Housekeeping services
Mailroom

Back Office Services

Fulfillment

Order Management/Processing
Service Provisioning

Assurance

Client Communication
Life-time Account/Service Management
Inventory Management

Billing

Account Billing/Invoicing
Revenue Assurance
Interconnect Revenue Assurance
Fraud Management

Back-office Support for Governmental Departments
Bill of Lading
Contracts

Billing & Auditing Support

Real Estate Auditing Outsourcing
Medical Billing Outsourcing

Security

Guard and Protective Services
Systems Engineering, Installation, and Maintenance of Security Systems

Fraud Detection, Prevention and Analysis

Credit Card Fraud

Testing

Special Testing Requirements
Foreign Language Requirements
Usability Testing Requirements for Individuals with Disabilities
Compliance with Industry Specific Requirements
Government Acts (i.e. Sarbanes Oxley)

Surveys and Research

Customer Satisfaction Surveys
Direct Mail Surveys
Drug Reaction Research
Employee Satisfaction Surveys
Reader Response

Industry-specific Administration Support

Healthcare Claims Administration

Telephone Support
Remote Command and Operation, Using Command and Control Tools, for Treating Current Queries and Malfunctions

Paramedic Services
Security
Third-party Administration

Others

Housekeeping Services
Print Management
Cataloging
Forms Processing

Sub-categories under Administration BPO

· Transcription Services

· Data Management

· Data Aggregation

· Document Management

· Administration & Support References

· Secretarial Site

· International Association of Administrative Professionals

· International Virtual Assistants Association

· International Association of Virtual Office Assistants

· Virtual Assistant E-zine

· Virtual Assistant Certification

· Help for Administrative Professionals

· Alliance of UK Virtual Assistants

· Free, Open Source Office Applications Software Listing - See the following sections > Open Source Notetaking Software, Open Source Office Suites, Open Source PDF Software, Open Source Word Processors, Open Source Spreadsheets, Open Source Content Management Systems, CMS, Free, Open Source Backup Software, Data Compression Software

Secretarial Support

Content Management

Web Content Management Systems Reports
CMS Review
CMS Info
CMS Wiki
CMS Glossary
CMS Forum
CMS Directory from DMOZ
OSCOM – Open Source Content Management
CMS News – meta news aggregator for CMS
Open Source CMS
Gilbane.com
CMS Matrix
EContent Mag
Transform Magazine
Enterprise Information (EI) Magazine
EDOC – Enterprise Econtent Management
The Enterprise Content Management Association

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eBPO.in provides information, data, directory and web links resources for the business process outsourcing and related BPO areas. It is intended to be useful for clients and vendors looking at either outsourcing their business processes onsite, onshore or offshore, or providing outsourced services. It will make an effort to provide resources on tutorial/tutorials, guide/guides, tips, faq/faqs on these BPO topics.

BPO Reference

General Outsourcing References

Outsourcing and BPO FAQs

Offshore Outsourcing FAQ

Outsourcing Accounting – FAQ

Cap Gemini E&Y FAQ on Outsourcing and BPO

Common Problems with Outsourcing Deals and How to Avoid Them

Outsourcing Center

The Road to Outsourcing Success

Offshore Outsourcing Problems

IT Outsourcing 2 India

The Outsourcing Strategy

International Outsourcing : Stanford Research Paper

Outsourcing & BPO : A Tough Decision

Common Myths of Outsourcing

BPO Drives IT Outsourcing Decisions

Managing Outsourcing Risks

Outsourcing – Concept and Benefits

CIO.com : Outsourcing Research Center

Inside Outsourcing in India

BPO : Balancing the Risks

BPO: Inside Out

The New Trend in Offshore Outsourcing and BPO

E-business Strategies BPO Portal

Outsourcing Research Centre

Outsourcing – Reference Checking in Seven Steps

Outsourcing Consultants List and Outsourcing Consulting Directory

Offshore Outsourcing Business Model

Outsourcing Dictionary & Glossary

Major Outsourcing Companies for IT & Business Processes

Accenture

IBM

CSC

EDS

ATOS-KPMG

TCS

Infosys

Wipro

Satyam Computer Services

Cognizant

GECIS

WNS

GeoDig – Get Local!

Have you checked out the GeoDig directories for over 30 countries? GeoDig provides useful local and regional web resources for over 200 cities around the world. See the list of cities and countries for which GeoDig provides locality-specific web resources.

North America

USA - Alabama (AL) > Birmingham; Alaska; Arkansas (AR) > Little Rock; Arizona (AZ) > Phoenix, Las Vegas, Tucson; California (CA) > Los Angeles, San Francisco, Sacramento, Fresno, Bakersfield; Colorado, CO > Denver; Connecticut, CT > Hartford; District of Columbia, DC > Washington DC; Delaware (DE) > Wilmington; Florida > Miami, Orlando, Tampa, Orlando, Sarasota, West Palm Beach, Jacksonville; Georgia > Atlanta; Hawaii > Honolulu; Idaho; Illinois > Chicago; Indiana > Indianapolis; Iowa; Kansas (KS); Kentucky (KY) > Louisville; Louisiana (LA) > New Orleans, Baton Rouge; Maine; Maryland (MD) > Baltimore; Massachusetts > Boston, Springfield; Michigan > Detroit, Grand Rapids; Minnesota > Minneapolis-St. Paul; Mississippi (MS); Missouri (MO) > Kansas City, St. Louis; Montana; Nebraska (NE) > Omaha; Nevada (NV) > Las Vegas; New Hampshire; New Jersey (NJ) > Jersey City, Newark; New Mexico (NM) > Albuquerque; New York > New York, Buffalo, Rochester, Albany, Syracuse; North Carolina (NC) > Raleigh-Durham, Charlotte, Greensboro; North Dakota; Ohio> Columbus, Cincinnati, Cleveland, Toledo, Youngstown, Dayton; Oklahoma (OK) > Oklahoma City, Tulsa; Oregon > Portland; Pennsylvania > Philadelphia, Allentown, Pittsburgh, Harrisburg, Scranton, ; Rhode Island (RI) > Providence; South Carolina (SC) > Greenville; South Dakota; Tennessee (TN) > Knoxville, Memphis, Nashville; Texas > Austin, Dallas, Houston, San Antonio, El Paso, Austin, McAllen; Utah (UT) > Salt Lake City; Vermont; Virginia (VA) > Norfolk, Richmond; Washington > Seattle; West Virginia; Wisconsin (WI) > Milwaukee; Wyoming

Canada - Vancouver, Montreal, Toronto, Calgary, Ottawa-Gatineau, Edmonton, Quebec City, Winnipeg, Hamilton, London

Europe - UK - London, Glasgow, Manchester, Birmingham, Liverpool, Sheffield, Leeds, Bristol, Edinburgh, Leicester; France - Paris, Marseille, Lyon, Toulouse, Nice, Nantes, Strasbourg, Montpellier, Bordeaux; Germany - Frankfurt (Frankfurt am Main), Munich (München), Berlin, Düsseldorf, Hamburg, Cologne (Köln), Essen, Dortmund, Stuttgart, Bremen, Duisburg, Hannover, Nürnberg (Nuremberg), Dresden, Leipzig; Italy - Milan (Milano), Rome (Roma), Napoli (Naples), Torino (Turin), Palermo, Bologna, Firenze (Florence), Genova (Genoa); Spain - Madrid, Barcelona, Valencia, Sevilla, Zaragoza, Malaga, Murcia, Las Palmas, Bilbao; Scandinavia - Finland - Helsinki (Helsingin), Espoo, Tampere (Tampereen), Vantaa, Turku, Oulu, Sweden - Stockholm, Goteborg (Göteborg), Malmo (Malmö), Uppsala, Vasteras (Västerås), Denmark - Copenhagen (Københavns), Aarhus (Århus), Odense, Aalborg (Ålborg), Norway - Oslo, Bergen, Stavanger, Trondheim; Benelux - Belgium - Brussels (Brussel), Antwerp (Antwerpen), Ghent (Gent, Gand), Charleroi, Liège (Liege), Netherlands - Amsterdam, Rotterdam, Utrecht, Eindhoven, Tilburg, ‘s-Gravenhage (sGravenhage), Groningen, Luxembourg - Luxembourg City; Portugal – Lisbon; Greece – Athens; Hungary – Budapest; Poland – Warsaw; Switzerland - Zürich (Zurich), Geneva (Geneve, Genève), Basel, Bern (Berne), Lausanne; Austria - Linz, Vienna (Wien), Graz, Linz, Salzburg, Innsbruck; Ireland – Dublin

Asia - India - Mumbai, New Delhi, Bangalore; China & Hong Kong - Hong Kong, Beijing, Shanghai, Tianjin, Wuhan, Shenyang, Guangzhou, Harbin, Xian; Japan - Tokyo, Osaka, Yokohama, Nagoya, Sapporo, Kyoto, Kobe, Fukuoka, Kawasaki, Hiroshima; South Korea - Seoul, Pusa, Taegu, Incheon, Taejeon, Taiwan - Taipei; Malaysia - Kuala Lumpur; Singapore; Russia - Moscow, St Petersburg

Middle East - Turkey - Istanbul, Israel - Tel Aviv

Oceania - Australia - Sydney, Melbourne, Brisbane, Perth, Adelaide

Africa - South Africa - Johannesburg, Cape Town, Durban

Other useful resources @ eBPO – Memorable Ads Database