Computers, Internet Industry BPO, Computer, Internet Business Process Outsourcing, Computers Business Processes Outsource, Computers, Internet Industry Offshore, Offshoring

The Computer & Internet Industry BPO Resource

Other Sites from eSource India

IT, Mainframes (also this), AML, Analytics, Databases, EAI, CRM, Legacy, Legacy 2 Web, Middleware, BPO, GeoDig, Precious, Chemicals, Textiles, Crops, Sourcing

Computer & Internet Industry BPO Resource

The Computer & Internet Industry BPO section of eBPO.in provides a listing of WWW resources for BPO in the Computer & Internet industries. eBPO.in is the home of business process outsourcing online.

See The Computers & Software Industry Outsourcing category @ BlogOut, The Outsourcing Blog for regular updates on business processes and outsourcing for this industry. (BlogOut home)

The Computer, Software & Internet Industry Processes

E-commerce Processes

Electronic Processing

Electronic Transactions
Electronic Billing
Payment Services
Data Processing

Technical Services & Support

Onsite Systems Engineer
Project Managers
Help Desk Personnel
Systems Administration
Network Server Management
Inventory/Asset Management
Software License Management
Onsite Technicians
Onsite Services

CPE Installation, Configuration and Setup
E-Mail Systems to Internet Configuration and Testing

Lotus Notes/Domino, MS Outlook/Exchange

Server / Workstation NOS to Internet Configuration Setup and Testing

Troubleshooting Support
Installation Support
Software Usage and Problems
Application and Desktop Related Queries
Internet Related Support
Connectivity Problems
Up-sell / cross-sell Services and Products
Computer Hardware Queries
Product-related Services Queries
Product Upgradation
Technical Support and Problem Resolution for OEM Customers and Computer Hardware, Software, Peripherals and Internet Infrastructure Manufacturing Companies

Installation and Product Support
Up & Running Support
Troubleshooting and Usage Support

Product Support
Complex Query Resolution
Application and Desktop Support
Troubleshooting
Installation Support
Software Usage Problems
Responses and Guidance to Complex Customer Queries
Advanced Support

Support for Highest-level Escalations Requiring Extensive Research and Analysis

Troubleshooting
Installation Support
Up & Running Support
Troubleshooting
Usage Support ('How To')
Review of Requests by Users or Help-desk
Install and Test New Applications
Assist Project Teams with Defined Projects
Set-up and Test New Systems
Set-up and Train New Users
Conduct Server Maintenance and Administration
Update Virus Software for Users and Servers
Confirm Reliability of Backups
Review Security Procedures and monitor firewalls
Perform Preventive Maintenance on Printers
Round-the-clock Technical Support
Problem resolution for OEM Customers and Computer Hardware, Software, Peripherals and Internet Infrastructure Manufacturing Companies Installation and Product Support Up & Running Support Troubleshooting and Usage Support
Daily Maintenance and Monitoring of Local Area Network (LAN) Systems
Network Management
Product Feature / Services Support
Shared Service Centres
Support for Operating Systems and Applications

Troubleshooting for Hardware & Software
Database Creation and Management
Online Problem Resolution for Internet-based Applications for Home & Corporate Customers
Technical Support for Hardware Terminals
IT Helpdesk
Level 1, Level 2 & Level 3 Support

Technical Helpdesk

Installation & Activation
Service Configuration
Technical Query Resolution
Solutions to Known problems
IT Helpdesk Services
Remote IT/Network Management

Performance Monitoring & Testing of Network Configuration
Managed Services for Hosted Applications

Technology & Systems

Reengineering
Product Co-Development
Application Development
Data Warehousing
Web Enablement Onsite
Staff Augmentation
Software

Software Development
Software Applications Maintenance
Software Testing

Developer Testing
Independent Testing
Independent Stakeholder Testing
Unit Testing
Integration Testing
System Testing
Acceptance Testing
Outsourcing Test Case Executions
Test Script Automation
Test Case Development Tasks to Offshore-based Companies, Independent Contractors, Niche QA Companies, and System Integrators

IT Help-desk Services

Technical Problem Resolution & Support for Corporate Employees

Level 1 and 2 Multi-channel Support for Shrink-wrapped and LOB Applications
System Problem Resolutions Related to Desktop, Notebooks, OS, Shrink-wrapped products & Connectivity
Office Productivity Tools Support

Browsers and Mail
New Service Requests
Product Usage Queries
IT Operational Issues
Routing Specific Requests to Designated Contacts
Remote Diagnostics (Password Reset, Desktop Control etc)

Technology & Systems

Data Center Outsourcing

Application development
Enterprise resource planning
IT infrastructure

Remote Network Management
Systems Integration
Application Hosting
Proactive Monitoring of All IT Infrastructure
Facilities Management
Storage Mgmt
Network Integration
Hosting
Desktop Management
Telecommunication Mgmt
Documentation Support

Compilation and Testing of Online Helps

Consulting

Process Improvements and Re-engineering through Sharing of Best Practices

Applications

Development
Maintenance & Support

Solutions

Embedded Software Solutions
Smart Card Software Solutions

Security Solutions for Electronic Banking Platform
Cryptography
Security Solutions for Mobile Payments
Campus Card Solutions for Storing & Managing Identification, Access Control, Attendance Monitoring, Marks Card and e-cash Based Payment Information
Solutions for Vehicle Dealers to Keep Track of All Services and Repairs Done for a Vehicle, Along with Loyalty Points Accrued

Smart Card Software Services

Smart Card Software Services in Designing, Developing and Testing of Solutions Using Smart Cards and Systems
Chip Operating Systems
Loyalty Applications
Electronic Cash
Security and Access Control
Campus Card Solutions
Transportation Applications
Automatic Fare Collection
Fleet Management
RFID / IC Tags

RFID

System Integration

System Integrators Outsourcing Procurement Functions to Distributors & Resellers

Utility Computing

Automatic Data Processing

ADP Services - Batch Processing, Time-sharing, Facility management, etc.
Programming and Systems Analysis, Design, Development, and Simulation
Key Punching, Data Entry, Transmission, and Teleprocessing Services
Systems Engineering and Installation
Equipment Installation, Operation, and Maintenance

Localisation

Localization of Hardware and Software Products
Translation of User Documentation

Business processes common to all industries

Reference Resources for the Computer & Internet Industries

Top 50 Computer Companies – Software + Hardware + Services

International Business Machines Corporation
Hewlett-Packard Company
Dell Inc.
Microsoft Corporation
Intel Corporation
EDS Corporation
Cisco Systems, Inc.
NEC Corporation
Hitachi, Ltd.
Accenture
Sun Microsystems, Inc.
Computer Sciences Corporation
Nortel Networks Corporation
Oracle Corporation
SAP Aktiengesellschaft
Lucent Technologies Inc.
Capgemini
Seagate Technology
EMC Corporation
Apple Computer, Inc.
Fujitsu Siemens Computers (Holding) BV
Unisys Corporation
Lexmark International, Inc.
Computacenter plc
Avaya Inc.
Maxtor Corporation
Affiliated Computer Services, Inc.
Atos Origin S.A.
Advanced Micro Devices, Inc.
Gateway, Inc.
Getronics NV
LogicaCMG plc
BearingPoint, Inc.
Computer Associates International, Inc.
SunGard Data Systems
Convergys Corporation
Dimension Data Holdings PLC
Capita Group
CGI Group Inc.
DST Systems Inc.
LSI Logic Corporation
Intuit Inc.
Misys PLC
Bull
Amdocs Limited
Perot Systems Corporation
Symantec Corporation
Brightpoint, Inc.

Web Resources

eIT.in – IT, Software Database
British Computer Society
Data Administration Newsletter
World Information Technology & Services Alliance
Global Information Infrastructure Commission
Australian Information Industry Association
Network Computing – evaluating enterprise technology

Associations & Organisations

Info

CXO Today
CIO Insight
Darwin Mag – information technology for executives
Red Herring
Worldwide Institute of Software Architects
Open Group – Boundaryless Information Flow through Interoperability
META Group
CXO Today
ECT News – Where Business Meets Technology

Software

Directories

The Software Network – business software directory
Software 5 – comprehensive software directory

Info Sites

Software Downloads

Programming & Development

Yahoo Directory for Programming & Development

Programming & Development Methodologies

Object Orientation Tips

Add Links/Submit Links: Do you have a web resource that belongs to here? If you have a web site that you wish to include in this directory, do let us know the details by sending a note about your URL to [narsi] at [esource] dot [in] (please remove the []s and change at and dot to the standard formats) to add URL. We’ll quickly review the web site, and if found relevant, add it to the database. We look forward to web site owners and link exchange partners to submit URL. Thanks!

eBPO.in provides information, data, directory and web links resources for the business process outsourcing and related BPO areas. It is intended to be useful for clients and vendors looking at either outsourcing their business processes onsite, onshore or offshore, or providing outsourced services. It will make an effort to provide resources on tutorial/tutorials, guide/guides, tips, faq/faqs on these BPO topics.

BPO Reference

General Outsourcing References

Outsourcing and BPO FAQs

Offshore Outsourcing FAQ

Outsourcing Accounting – FAQ

Cap Gemini E&Y FAQ on Outsourcing and BPO

Common Problems with Outsourcing Deals and How to Avoid Them

Outsourcing Center

The Road to Outsourcing Success

Offshore Outsourcing Problems

IT Outsourcing 2 India

The Outsourcing Strategy

International Outsourcing : Stanford Research Paper

Outsourcing & BPO : A Tough Decision

Common Myths of Outsourcing

BPO Drives IT Outsourcing Decisions

Managing Outsourcing Risks

Outsourcing – Concept and Benefits

CIO.com : Outsourcing Research Center

Inside Outsourcing in India

BPO : Balancing the Risks

BPO: Inside Out

The New Trend in Offshore Outsourcing and BPO

E-business Strategies BPO Portal

Outsourcing Research Centre

Outsourcing – Reference Checking in Seven Steps

Outsourcing Consultants List and Outsourcing Consulting Directory

Offshore Outsourcing Business Model

Outsourcing Dictionary & Glossary

Major Outsourcing Companies for IT & Business Processes

Accenture

IBM

CSC

EDS

ATOS-KPMG

TCS

Infosys

Wipro

Satyam Computer Services

Cognizant

GECIS

WNS

Reference

GeoDig – Get Local!

Have you checked out the GeoDig directories for over 30 countries? GeoDig provides useful local and regional web resources for over 200 cities around the world. See the list of cities and countries for which GeoDig provides locality-specific web resources.

North America

USA - Alabama (AL) > Birmingham; Alaska; Arkansas (AR) > Little Rock; Arizona (AZ) > Phoenix, Las Vegas, Tucson; California (CA) > Los Angeles, San Francisco, Sacramento, Fresno, Bakersfield; Colorado, CO > Denver; Connecticut, CT > Hartford; District of Columbia, DC > Washington DC; Delaware (DE) > Wilmington; Florida > Miami, Orlando, Tampa, Orlando, Sarasota, West Palm Beach, Jacksonville; Georgia > Atlanta; Hawaii > Honolulu; Idaho; Illinois > Chicago; Indiana > Indianapolis; Iowa; Kansas (KS); Kentucky (KY) > Louisville; Louisiana (LA) > New Orleans, Baton Rouge; Maine; Maryland (MD) > Baltimore; Massachusetts > Boston, Springfield; Michigan > Detroit, Grand Rapids; Minnesota > Minneapolis-St. Paul; Mississippi (MS); Missouri (MO) > Kansas City, St. Louis; Montana; Nebraska (NE) > Omaha; Nevada (NV) > Las Vegas; New Hampshire; New Jersey (NJ) > Jersey City, Newark; New Mexico (NM) > Albuquerque; New York > New York, Buffalo, Rochester, Albany, Syracuse; North Carolina (NC) > Raleigh-Durham, Charlotte, Greensboro; North Dakota; Ohio> Columbus, Cincinnati, Cleveland, Toledo, Youngstown, Dayton; Oklahoma (OK) > Oklahoma City, Tulsa; Oregon > Portland; Pennsylvania > Philadelphia, Allentown, Pittsburgh, Harrisburg, Scranton, ; Rhode Island (RI) > Providence; South Carolina (SC) > Greenville; South Dakota; Tennessee (TN) > Knoxville, Memphis, Nashville; Texas > Austin, Dallas, Houston, San Antonio, El Paso, Austin, McAllen; Utah (UT) > Salt Lake City; Vermont; Virginia (VA) > Norfolk, Richmond; Washington > Seattle; West Virginia; Wisconsin (WI) > Milwaukee; Wyoming

Canada - Vancouver, Montreal, Toronto, Calgary, Ottawa-Gatineau, Edmonton, Quebec City, Winnipeg, Hamilton, London

Europe - UK - London, Glasgow, Manchester, Birmingham, Liverpool, Sheffield, Leeds, Bristol, Edinburgh, Leicester; France - Paris, Marseille, Lyon, Toulouse, Nice, Nantes, Strasbourg, Montpellier, Bordeaux; Germany - Frankfurt (Frankfurt am Main), Munich (München), Berlin, Düsseldorf, Hamburg, Cologne (Köln), Essen, Dortmund, Stuttgart, Bremen, Duisburg, Hannover, Nürnberg (Nuremberg), Dresden, Leipzig; Italy - Milan (Milano), Rome (Roma), Napoli (Naples), Torino (Turin), Palermo, Bologna, Firenze (Florence), Genova (Genoa); Spain - Madrid, Barcelona, Valencia, Sevilla, Zaragoza, Malaga, Murcia, Las Palmas, Bilbao; Scandinavia - Finland - Helsinki (Helsingin), Espoo, Tampere (Tampereen), Vantaa, Turku, Oulu, Sweden - Stockholm, Goteborg (Göteborg), Malmo (Malmö), Uppsala, Vasteras (Västerås), Denmark - Copenhagen (Københavns), Aarhus (Århus), Odense, Aalborg (Ålborg), Norway - Oslo, Bergen, Stavanger, Trondheim; Benelux - Belgium - Brussels (Brussel), Antwerp (Antwerpen), Ghent (Gent, Gand), Charleroi, Liège (Liege), Netherlands - Amsterdam, Rotterdam, Utrecht, Eindhoven, Tilburg, ‘s-Gravenhage (sGravenhage), Groningen, Luxembourg - Luxembourg City; Portugal – Lisbon; Greece – Athens; Hungary – Budapest; Poland – Warsaw; Switzerland - Zürich (Zurich), Geneva (Geneve, Genève), Basel, Bern (Berne), Lausanne; Austria - Linz, Vienna (Wien), Graz, Linz, Salzburg, Innsbruck; Ireland – Dublin

Asia - India - Mumbai, New Delhi, Bangalore; China & Hong Kong - Hong Kong, Beijing, Shanghai, Tianjin, Wuhan, Shenyang, Guangzhou, Harbin, Xian; Japan - Tokyo, Osaka, Yokohama, Nagoya, Sapporo, Kyoto, Kobe, Fukuoka, Kawasaki, Hiroshima; South Korea - Seoul, Pusa, Taegu, Incheon, Taejeon, Taiwan - Taipei; Malaysia - Kuala Lumpur; Singapore; Russia - Moscow, St Petersburg

Middle East - Turkey - Istanbul, Israel - Tel Aviv

Oceania - Australia - Sydney, Melbourne, Brisbane, Perth, Adelaide

Africa - South Africa - Johannesburg, Cape Town, Durban

Other useful resources @ eBPO – Memorable Ads Database