The Hospitality Industry BPO Resource

 

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The Hospitality Industry BPO Resource

 

The Hospitality Industry BPO section of eBPO.in provides a listing of WWW resources for BPO in the Hospitality Industry. eBPO.in is the home of business process outsourcing online.

 

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See The Hospitality Industry Outsourcing category @ BlogOut, The Outsourcing Blog for regular updates on business processes and outsourcing for this industry. (BlogOut home)

 

 

Hotels & Hospitality Industry Business Processes

 

  • Hotel Industry Workflow Support Services

 

 

  • Hotel, Hospitality Industry Quality Management Support

 

    • Hotel Quality Audits Support Services

 

 

  • Hotel Back Office Support Services

 

    • Hotel Fares Processing Support
    • Hotels Data Mining & Data Processing Support
    • Hotel Finance and Accounting Support Services
      • Hotel Accounting Support
      • Hotel Accounts Payable and Receivables Support
      • Construction Accounting Support Services for Hotels
      • Food & Beverages Accounting Support Services for Hotels
      • Financial Analyses and Reporting Support Services for Hotels
    • Back-office Outsourcing Support Services for Hotels
    • Data Entry and Processing Support for Hotels
      • Published & Negotiated Fares Loading Support for Hotels
      • Commercial Documents Scanning and Processing Support for Hotels
    • Stores & Purchase Back-office Support for Hotels
      • Support in Purchasing and Stores Functions for Hotels

 

 

  • Hotel Front Office Support Services

 

    • Reservations Support for Hotels
      • Call Centres and Contact Centres Outsourcing Support for Hotels
        • E-mail Contact Centres Outsourcing Support for Hotels
    • Hotel-GDS Interactions Support Services
    • Online Reservation Support Services for Hotes
      • Support and Helpdesk for Online Bookings for Hotels

 

 

  • Human Resources Support Services for Hotels

 

    • Hotel Payroll Processing and Payroll Accounting Support for Hotels
    • HR Benefits Management Support Services for Hotels
    • HR Training Systems Implementation and Support for Hotels

 

 

  • Sales & Marketing Support Services for Hotels

 

    • Hotel E-marketing & E-promotions Support
    • Customer Relationship Management Support for Hotels
      • Support for Customer Relationship Management Efforts for Hotels
        • Loyalty Programs Support for Hotels
          • Remote Loyalty Programs Processing and Management for Hotels
          • Technology and Software Solutions for Hotel Loyalty Programs
    • Market and Competitor Intelligence Analysis Support for Hotels
    • Direct Marketing Efforts Support for Hotels
      • Hotel Back-office Support for Direct Marketing Efforts
    • Hotel & Hospitality Industry Telemarketing Support Services

 

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Web Resources for Hospitality Industry Business Processes

 

 

Business processes common to all industries

 

 

Reference Resources for Hospitality Industry

 

See also:

 

 

Education and Career in the Hotels and Hospitality Industries

Hospitality Education & Training – directory of links for hotel and hospitality education and training web sites

Ecole hôtelière de Lausanne Institute of Technology & Entrepreneurship - services provided by EHLITE focus on creating new business concepts by sustaining entrepreneurial spirit and skills in students, faculty and in the hospitality industry, developing new service processes and management systems, and testing products, processes and equipment

 

Hotel and Hospitality Industry Technology and Software

Hospitality Tech Advisor – newsletters on hotel technology, processes and solutions from Accuvia Publishing

Hospitality & Hotel Technology – Companies

InterGlobe Technologies – provides software and business process solutions to the global hotel industry

Pegasus Solutions – provides the technology backbone for the hotel industry, with a focus on global electronic hotel reservations. Services include voice reservation services, electronic distribution services, hotel marketing and reservation representation, commission processing and payment, and web-based hospitality enterprise solution.

Related Links: Hotel, Accommodation and Hospitality Industry Technology and Software Development

 

Loyalty & Frequent Stayer Rewards Programs in the Hospitality & Hotels Industries

Hotels Loyalty Programs and Rewards – resource page for loyalty and reward programs for the hospitality industry, from TravelGlobe.biz

 

Hotels & Hospitality - Research & Reference

Hotel Benchmark – hotel and hospitality industry data and data for decision making. From Deloitte & Touche

 

Hotel Industry Value Chain

Comprises: Hotel Industry Suppliers, Hotel & Hospitality Industry Operations and Processes (see Hotel & Hospitality Industry Value Chain & Business Processes, Hotel & Hospitality Industry Call Centers and Contact Centres & Hotel Industry Loyalty & Rewards Programs sections), Hotel & Hospitality Industry End-users, and the Support & Technology Structure for the Hotels and Hospitality Industries (see Hotel & Hospitality Technology & Software Development section).

 

Technology Used in the Hotel Industry

Unique Value Drivers Determine Hotels’ Technology Choices – analytical article that evaluates the impact of Internet, open systems, networked enterprise concept and thin clients, and how they affect the critical value drivers that determine success in the hotel industry.

 

Hotel & Hospitality Industry- News and Events

Hotel News Resource – hotels and hospitality industry news, event listing, real estate listing, supplier guides, FAQs, newsletters and more

 

Business Processes in the Hotel & Hospitality Industry

Central Reservation Systems for Hotels – Directory of sites from Dmoz (Open Directory Project)

 

Hospitality & Hotel Industry - Directories and Guides

Hotel Industry Links – a good list of links to the hotel and hospitality industries is available at the hotel/hospitality section of TravelGlobe.biz

Hotel Chains – worldwide prominent hotel chains and affinity groups

 

Reference:

 

Top 50 Hotels: Choice Hotels, Bass Hotels & Resorts, Six Continents, Hilton Hotels, Meristar Hospitality - Hotels & Resorts, Marriott Hotels Resorts & Suites, La Quinta Inns & Suites, Hyatt, Patriot American Hospitality, Carlson Hospitality Worldwide, Westmont Hospitality Group, Bristol Hotels & Resorts, Red Roof Inns, Park Plaza International – Inn & Hotels, The Marcus Corp. – Lodging and Theatre, Lodgian Inc. ( formerly Servico), Omni Hotels, Rocco Forte Hotels, Pan Pacific, Radisson, Sheraton, Westin, Le Meridien, Inter Continental Hotels, Four Seasons , Accor Hotels, Best Western , Golden Tulip, Ramada , Ritz Carlton , Shangri-La , Sol Melia , Starwood

 

Hotels, Hospitality & Accommodation: News, Directories and Resources - Hotel Industry News Resource, Hotel Resource, Y! Lesiure / Travel / Hotel News, Hotel Online Hospitality News, BBT Online, News is Free, World HoStels, Hotels Online, Hotel Electronic Distribution Network Association, Hospitality Net, Hotels Travel, Hotel & Accomodation Insider, Hotels & Resorts Database, International Youth HoStels Federation, B2B Online Market Exchange for Hotels, Worldwide Hotel Chains Directory, Hotels  &  Hospitality Management Companies Worldwide Directory, Hotels & Hospitality Associations Worldwide Directory, Hotels & Hospitality Research & Reference Links, Lodging & Resorts Market Research

 

Top 5 GDS: Galileo, Amadeus, Sabre, Worldspan, Abacus

 

Online Travel and Transportation: Expedia Travel Booking, Opodo, Travelocity, Lonely Planet, Delta Express, Enterprise Rent A Car, WorldRes – Hotel Reservation, Cheap Tickets, Orbitz – Online Booking & Airline Ticketing, Hotels Travel, QuikBook, BN Car Rental, AOL Rent A Car, Last Minute, Dial A Flight, Web Travel News, Hotels .com – Hotel Reservations , Europe on Rail, Cheap Flights, One Travel, Travel Zoo, Price Line, Lowest Fare, Fare Base, Flights .com, Travel Australia, Online Services Directory, Travel Industry Online B2B Exchanges, Tiscover

 

Add Links/Submit Links: Do you have a web resource that belongs to here? If you have a web site that you wish to include in this directory, do let us know the details by sending a note about your URL to [narsi] at [esource] dot [in] (please remove the []s and change at and dot to the standard formats) to add URL. We’ll quickly review the web site, and if found relevant, add it to the database. We look forward to web site owners and link exchange partners to submit URL. Thanks!

 

eBPO.in provides information, data, directory and web links resources for the business process outsourcing and related BPO areas. It is intended to be useful for clients and vendors looking at either outsourcing their business processes onsite, onshore or offshore, or providing outsourced services. It will make an effort to provide resources on tutorial/tutorials, guide/guides, tips, faq/faqs on these BPO topics.

 

 

 

 

BPO Reference

 

General Outsourcing References

 

Outsourcing and BPO FAQs

Offshore Outsourcing FAQ

Outsourcing Accounting – FAQ

Cap Gemini E&Y FAQ on Outsourcing and BPO

Common Problems with Outsourcing Deals and How to Avoid Them

Outsourcing Center

The Road to Outsourcing Success

Offshore Outsourcing Problems

IT Outsourcing 2 India

The Outsourcing Strategy

International Outsourcing : Stanford Research Paper

Outsourcing & BPO : A Tough Decision

Common Myths of Outsourcing

BPO Drives IT Outsourcing Decisions

Managing Outsourcing Risks

Outsourcing – Concept and Benefits

CIO.com : Outsourcing Research Center

Inside Outsourcing in India

BPO : Balancing the Risks

BPO: Inside Out

The New Trend in Offshore Outsourcing and BPO

E-business Strategies BPO Portal

Outsourcing Research Centre

Outsourcing – Reference Checking in Seven Steps

Outsourcing Consultants List and Outsourcing Consulting Directory

Offshore Outsourcing Business Model

Outsourcing Dictionary & Glossary

 

Major Outsourcing Companies for IT & Business Processes

 

Accenture

IBM

CSC

EDS

ATOS-KPMG

TCS

Infosys

Wipro

Satyam Computer Services

Cognizant

GECIS

WNS

 

Reference

 

GeoDig – Get Local!

 

Have you checked out the GeoDig directories for over 30 countries? GeoDig provides useful local and regional web resources for over 200 cities around the world. See the list of cities and countries for which GeoDig provides locality-specific web resources.

 

North America

USA - Alabama (AL) > Birmingham; Alaska; Arkansas (AR) > Little Rock; Arizona (AZ) > Phoenix, Las Vegas, Tucson; California (CA) > Los Angeles, San Francisco, Sacramento, Fresno, Bakersfield; Colorado, CO > Denver; Connecticut, CT > Hartford; District of Columbia, DC > Washington DC; Delaware (DE) > Wilmington; Florida > Miami, Orlando, Tampa, Orlando, Sarasota, West Palm Beach, Jacksonville; Georgia > Atlanta; Hawaii > Honolulu; Idaho; Illinois > Chicago; Indiana > Indianapolis; Iowa; Kansas (KS); Kentucky (KY) > Louisville; Louisiana (LA) > New Orleans, Baton Rouge; Maine; Maryland (MD) > Baltimore; Massachusetts > Boston, Springfield; Michigan > Detroit, Grand Rapids; Minnesota > Minneapolis-St. Paul; Mississippi (MS); Missouri (MO) > Kansas City, St. Louis; Montana; Nebraska (NE) > Omaha; Nevada (NV) > Las Vegas; New Hampshire; New Jersey (NJ) > Jersey City, Newark; New Mexico (NM) > Albuquerque; New York > New York, Buffalo, Rochester, Albany, Syracuse; North Carolina (NC) > Raleigh-Durham, Charlotte, Greensboro; North Dakota; Ohio> Columbus, Cincinnati, Cleveland, Toledo, Youngstown, Dayton; Oklahoma (OK) > Oklahoma City, Tulsa; Oregon > Portland; Pennsylvania > Philadelphia, Allentown, Pittsburgh, Harrisburg, Scranton, ; Rhode Island (RI) > Providence; South Carolina (SC) > Greenville; South Dakota; Tennessee (TN) > Knoxville, Memphis, Nashville; Texas > Austin, Dallas, Houston, San Antonio, El Paso, Austin, McAllen; Utah (UT) > Salt Lake City; Vermont; Virginia (VA) > Norfolk, Richmond; Washington > Seattle; West Virginia; Wisconsin (WI) > Milwaukee; Wyoming

Canada - Vancouver, Montreal, Toronto, Calgary, Ottawa-Gatineau, Edmonton, Quebec City, Winnipeg, Hamilton, London

 

Europe - UK - London, Glasgow, Manchester, Birmingham, Liverpool, Sheffield, Leeds, Bristol, Edinburgh, Leicester; France - Paris, Marseille, Lyon, Toulouse, Nice, Nantes, Strasbourg, Montpellier, Bordeaux; Germany - Frankfurt (Frankfurt am Main), Munich (München), Berlin, Düsseldorf, Hamburg, Cologne (Köln), Essen, Dortmund, Stuttgart, Bremen, Duisburg, Hannover, Nürnberg (Nuremberg), Dresden, Leipzig; Italy - Milan (Milano), Rome (Roma), Napoli (Naples), Torino (Turin), Palermo, Bologna, Firenze (Florence), Genova (Genoa); Spain - Madrid, Barcelona, Valencia, Sevilla, Zaragoza, Malaga, Murcia, Las Palmas, Bilbao; Scandinavia - Finland - Helsinki (Helsingin), Espoo, Tampere (Tampereen), Vantaa, Turku, Oulu, Sweden - Stockholm, Goteborg (Göteborg), Malmo (Malmö), Uppsala, Vasteras (Västerås), Denmark - Copenhagen (Københavns), Aarhus (Århus), Odense, Aalborg (Ålborg), Norway - Oslo, Bergen, Stavanger, Trondheim; Benelux - Belgium - Brussels (Brussel), Antwerp (Antwerpen), Ghent (Gent, Gand), Charleroi, Liège (Liege), Netherlands - Amsterdam, Rotterdam, Utrecht, Eindhoven, Tilburg, ‘s-Gravenhage (sGravenhage), Groningen, Luxembourg - Luxembourg City; PortugalLisbon; GreeceAthens; HungaryBudapest; PolandWarsaw; Switzerland - Zürich (Zurich), Geneva (Geneve, Genève), Basel, Bern (Berne), Lausanne; Austria - Linz, Vienna (Wien), Graz, Linz, Salzburg, Innsbruck; IrelandDublin

 

Asia - India - Mumbai, New Delhi, Bangalore; China & Hong Kong - Hong Kong, Beijing, Shanghai, Tianjin, Wuhan, Shenyang, Guangzhou, Harbin, Xian; Japan - Tokyo, Osaka, Yokohama, Nagoya, Sapporo, Kyoto, Kobe, Fukuoka, Kawasaki, Hiroshima; South Korea - Seoul, Pusa, Taegu, Incheon, Taejeon, Taiwan - Taipei; Malaysia - Kuala Lumpur; Singapore; Russia - Moscow, St Petersburg

 

Middle East - Turkey - Istanbul, Israel - Tel Aviv

 

Oceania - Australia - Sydney, Melbourne, Brisbane, Perth, Adelaide

 

Africa - South Africa - Johannesburg, Cape Town, Durban

 

 

 

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