The Retail Industry BPO Resource

 

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Retail Industry Business Processes

 

The Retail Industry BPO section of eBPO.in provides a listing of WWW resources for BPO in the Retail Industry. eBPO.in is the home of business process outsourcing online.

 

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See The Retail Industry Outsourcing category @ BlogOut, The Outsourcing Blog for regular updates on business processes and outsourcing for this industry. (BlogOut home)

 

Retail Industry Business Processes

 

Operations

 

  • Retail Trading Operations
  • Purchasing & Procurement Operations
  • Inventory Control & Management
  • Supply Chain Management

 

Finance & Accounting

 

  • Retail Accounting
  • Store Accounting
  • Receivables & Payables
  • Payroll Tax Accounting

 

Sales & Marketing

 

  • Customer Relation Management
  • Loyalty Programmes
  • Sales Promotion Activities

 

E-commerce & E-business

 

  • Online Store Management
  • Online Price and Competition Monitoring
  • Online Sales Support

 

Customer Support

 

  • Tele-support
  • Online Support
  • Support for Return Goods & Refunds

 

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Administration

 

  • Price and Product Profile Data Entry & Maintenance

 

Strategy

 

  • Customer Analysis & Management
  • Competition Analysis
  • Product Portfolio Analysis

 

Information Systems

 

  • Intranets and Extranets
  • Transaction Processing Systems
  • E-commerce Platform

 

Web References for Retail Industry Business Processes

 

 

Business processes common to all industries

 

 

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Reference Resources for Retail Industry

 

See also:

 

 

Retail Industry

Retail Industry Leaders Association, Stores.org, National Retail Federation, DSN Retailing Today, Chain Store Age, Supermarket News, Progressive Grocer, RIS News, Food Marketing Institute,National Restaurant Association

, International Council of Shopping Centers, Retail Systems, Association for Online Retailers, National Association of Chain Drug Stores, National Retail Hardware Association, British Retail Consortium, Retail Council of Canada, Grocery Manufacturers of America, Drug Store News, Display & Design Ideas, Rretail Traffic, Beverage World, Beverage Retailer Magazine, Chain Store Guide, Retail Merchandiser, National Grocer’s Association, National Association of Boards of Pharmacy, American Pharmacists Association, National Community Pharmacists Association, American Society of Health-System Pharmacists, American Society of Consultant Pharmacists, Pharmaceutical Research & Manufacturers of America, Visual Store, RFID Journal, eMarketer, Mail Oorder & Direct Marketing, Retail Council of Canada, Canada Restaurants & Food Services Association, Gourmet Retailer

 

Technology & Solutions

Integrated Solutions for Retailers

 

Retail Types:

Discount

Hypermarket

Supermarket

Superstore

Warehouse

Cash & Carry

Convenience

Discount

Specialty

DIY

Department

Mail Order

E-commerce

Drug

Food Service

Auto

 

Top 100 US Retailers (based on 2003 sales): Wal-Mart, Home Depot, Kroger, Target, Costco, Sears, Safeway, Albertsons, Walgreens, Lowe’s, Ahold USA, CVS, Best Buy, Kmart, JC Penney, Publix, Rite Aid, Gap, Delhaize Group, Federated Department Stores, May Dept. Stores, TJX, Staples, Office Depot, Winn-Dixie, Toys “R” Us, Meijer, 7-Eleven, A&P, H-E-B, SuperValu Retail, Kohl’s, Circuit City Limited, CCA Global Partners, Dillard’s, Dollar General, BJ’s Wholesale Club, Nordstrom, CompUSA, Saks, Barnes & Noble, Menards, AutoZone, Amazon.com, OfficeMax, QVC, Foot Locker, Family Dollar, Giant Eagle, RadioShack, Shaw’s Supermarkets, Blockbuster, Longs Drug Stores, Bed, Bath & Beyond, Hy-Vee, Big Lots, Pathmark, Ross Stores, Borders Group, Sherwin Williams, Advance Auto Parts, Wegman’s, Raley’s, ShopKo Stores, Whole Foods Markets, Neiman Marcus Group, Michael’s Stores, PETsMART, Dollar Tree Stores, Payless ShoeSource, The Pantry, Stock Building Supply, Williams-Sonoma, Stater-Bros, Burlington Coat Factory, 84 Lumber, Retail Ventures, Price Chopper, Harris Teeter, Trader Joe’s, Linens ‘n Things, Casey’s General Stores, Berkshire-Hathaway Retail, Charming Shoppes, Belk, Luxottica Retail, Medicine Shoppe, Home Shopping Network, Zale, Schnuck Markets, Save Mart, Pep Boys, Roundy’s Retail, Weis Markets, Tiffany, Ingles Markets, Footstar, Brooks Pharmacy, Pier 1 Imports

 

Top 200 Global Retailers, based on 2002 sales (country of origin): Wal-Mart (US), Carrefour (France), Home Depot (US), Kroger (US), Metro (Germany), Target (US), Ahold (Netherlands), Tesco (UK), Costco (US), Sears (US), Albertsons (US), Aldi Einkauf (Germany), Safeway (US), JCPenney (US), Intermarché (France), Rewe (Germany), Kmart (US), Walgreens (US), Edeka/AVA (Germany), Lowe’s (US), J Sainsbury (UK), Ito-Yokado (Japan), Auchan (France), CVS (US), Tengelmann (Germany), Aeon (Japan), E Leclerc (France), Lidl & Schwarz (Germany), Casino (France), Best Buy (US), Delhaize Group (Belgium), Kingfisher (UK), Publix (US), Rite Aid (US), Federated Department Stores (US), McDonald’s (US), Woolworths (Australia), Daiei (Japan), KarstadtQuelle (Germany), Gap (US), Coles Myer (Australia), May Department Stores (US), AutoNation (US), Safeway (UK), Otto (Germany), Winn-Dixie (US), Meijer (US), Marks & Spencer (UK), TJX Cos. (US), Pinault-Printemps-Redoute (France), Toys “R” Us (US), El Corte Ingles (Spain), Loblaw (Canada), IKEA (Sweden), Circuit City (US), SuperValu (US), Migros Genossenschaft (Switzerland), Uny (Japan), Louis Delhaize (France), H.E.Butt (US), Great Universal Stores (UK), Kohl’s (US), Seiyu (Japan), Dixon’s (UK), COOP Italia (Italy), Limited Brands (US), Staples (US), Coop Switzerland (Switzerland), Dell (US), Takashimaya (Japan), Dillard’s (US), Coop Norden (Sweden), Office Depot (US), Mitsukoshi (Japan), Somerfield (UK), Yum! Brands (US), Army & Air Force Exchange Services (US), Empire/Sobeys (Canada), Boots (UK), The Big Food Group (UK), Lotte Shopping (South Korea), Yamada Denki (Japan), Wm Morrison (UK), John Lewis (UK), System U (France), Avon (US), Dollar General (US), Compass (UK), Nordstrom (US), Saks (US), United Auto Group (US), BJ’s Wholesale Club (US), Sonic Automotive (US), Daimaru (Japan), Hennes & Mauritz (Sweden), Metcash (South Africa), AutoZone (US), Barnes & Noble (US), Menards (US), S Group (Finland), Galeries Lafayette (France), Schlecker (Germany), CompUSA (US), Mercadona (Spain), Shinsegae (South Korea), DeCA – Defense Commissary Agency (US), SPAR Austria Group (Austria), Kesko (Finland), Isetan (Japan), Cooperative Group (UK), NorgesGruppen (Norway), C&A (Belgium), Hudson’s Bay Company (Canada), Darden Restaurants (US), Radio Shack (US), Conad (Italy), Officemax (US), Foot Locker (US), VendexKBB (Netherlands), Longs Drugs (US), Giant Eagle (US), Alticor/Amway (US), Seibu Department (Japan), Comcast/QVC (US), Dansk Supermarked (Denmark), Eroski (Spain), V.T.Inc (US), Hy-Vee (US), Yodobashi Camera (Japan), Family Dollar (US), Kojima (Japan), Woolworth’s (UK), Pathmark (US), Amazon.com (US), Big Lots (US), LeRoy Merlin (France), Asbury Automotive (Auto), Bed Bath & Beyond (US), Marui (Japan), Indetex (Spain), Globus (Germany), Ross Stores (US), Borders (US), Group 1 Automotive (US), Pao de Acucar (Brazil), Dairy Farm International (Hong Kong), Next (UK), Sonae/Modelo Continente (Portugal), Soriana (Mexico), Controladora Comercial Mexicana (Mexico), Sherwin-Williams (US), Advance Auto Parts (US), Metro (Metro-Richelieu) (Canada), Shopko (US), Reitan (Norway), Grupo Gigante (Mexico), Raley’s (US), LVMH (France), Wegman’s (US), Hankyu Department (Japan), Skylark (Japan), Izumi (Japan), Matsuzakaya (Japan), Canadian Tire (Canada), Life (Japan), Maruetsu (Japan), Pick ‘n Pay Stores (South Africa), Esselunga (Italy), Colruyt (Belgium), Hutchison Whampoa/AS Watson (Hong Kong), Bertelsmann (Germany), Arcadia Group (UK), Payless ShoeSource (US), Neiman Marcus (US), Michael’s Stores Inc. (US), SHV Makro (Netherlands), Shoprite Holdings (South Africa), Tokyu Department Store (Japan), Starbucks (US), Littlewoods (UK), Izumiya (Japan), Heiwado (Japan), Fast Retailing (Japan), Burlington Coat Factory (US), PETsMART (US), Whole Foods Markets (US), Kintestsu Department (Japan), Stater Bros. (US), Jean Coutu (Canada), Spiegel (US), Shoppers Drug Mart (Canada), The Pantry (US), Dohle (Germany), Debenhams (UK), Price Chopper (US), Value City (US), Foodland (Australia), Best Denki (Japan), Charming Shoppes (US), dm (Germany)

 

Add Links/Submit Links: Do you have a web resource that belongs to here? If you have a web site that you wish to include in this directory, do let us know the details by sending a note about your URL to [narsi] at [esource] dot [in] (please remove the []s and change at and dot to the standard formats) to add URL. We’ll quickly review the web site, and if found relevant, add it to the database. We look forward to web site owners and link exchange partners to submit URL. Thanks!

 

eBPO.in provides information, data, directory and web links resources for the business process outsourcing and related BPO areas. It is intended to be useful for clients and vendors looking at either outsourcing their business processes onsite, onshore or offshore, or providing outsourced services. It will make an effort to provide resources on tutorial/tutorials, guide/guides, tips, faq/faqs on these BPO topics.

 

 

 

 

BPO Reference

 

General Outsourcing References

 

Outsourcing and BPO FAQs

Offshore Outsourcing FAQ

Outsourcing Accounting – FAQ

Cap Gemini E&Y FAQ on Outsourcing and BPO

Common Problems with Outsourcing Deals and How to Avoid Them

Outsourcing Center

The Road to Outsourcing Success

Offshore Outsourcing Problems

IT Outsourcing 2 India

The Outsourcing Strategy

International Outsourcing : Stanford Research Paper

Outsourcing & BPO : A Tough Decision

Common Myths of Outsourcing

BPO Drives IT Outsourcing Decisions

Managing Outsourcing Risks

Outsourcing – Concept and Benefits

CIO.com : Outsourcing Research Center

Inside Outsourcing in India

BPO : Balancing the Risks

BPO: Inside Out

The New Trend in Offshore Outsourcing and BPO

E-business Strategies BPO Portal

Outsourcing Research Centre

Outsourcing – Reference Checking in Seven Steps

Outsourcing Consultants List and Outsourcing Consulting Directory

Offshore Outsourcing Business Model

Outsourcing Dictionary & Glossary

 

Major Outsourcing Companies for IT & Business Processes

 

Accenture

IBM

CSC

EDS

ATOS-KPMG

TCS

Infosys

Wipro

Satyam Computer Services

Cognizant

GECIS

WNS

 

Reference

 

GeoDig – Get Local!

 

Have you checked out the GeoDig directories for over 30 countries? GeoDig provides useful local and regional web resources for over 200 cities around the world. See the list of cities and countries for which GeoDig provides locality-specific web resources.

 

North America

USA - Alabama (AL) > Birmingham; Alaska; Arkansas (AR) > Little Rock; Arizona (AZ) > Phoenix, Las Vegas, Tucson; California (CA) > Los Angeles, San Francisco, Sacramento, Fresno, Bakersfield; Colorado, CO > Denver; Connecticut, CT > Hartford; District of Columbia, DC > Washington DC; Delaware (DE) > Wilmington; Florida > Miami, Orlando, Tampa, Orlando, Sarasota, West Palm Beach, Jacksonville; Georgia > Atlanta; Hawaii > Honolulu; Idaho; Illinois > Chicago; Indiana > Indianapolis; Iowa; Kansas (KS); Kentucky (KY) > Louisville; Louisiana (LA) > New Orleans, Baton Rouge; Maine; Maryland (MD) > Baltimore; Massachusetts > Boston, Springfield; Michigan > Detroit, Grand Rapids; Minnesota > Minneapolis-St. Paul; Mississippi (MS); Missouri (MO) > Kansas City, St. Louis; Montana; Nebraska (NE) > Omaha; Nevada (NV) > Las Vegas; New Hampshire; New Jersey (NJ) > Jersey City, Newark; New Mexico (NM) > Albuquerque; New York > New York, Buffalo, Rochester, Albany, Syracuse; North Carolina (NC) > Raleigh-Durham, Charlotte, Greensboro; North Dakota; Ohio> Columbus, Cincinnati, Cleveland, Toledo, Youngstown, Dayton; Oklahoma (OK) > Oklahoma City, Tulsa; Oregon > Portland; Pennsylvania > Philadelphia, Allentown, Pittsburgh, Harrisburg, Scranton, ; Rhode Island (RI) > Providence; South Carolina (SC) > Greenville; South Dakota; Tennessee (TN) > Knoxville, Memphis, Nashville; Texas > Austin, Dallas, Houston, San Antonio, El Paso, Austin, McAllen; Utah (UT) > Salt Lake City; Vermont; Virginia (VA) > Norfolk, Richmond; Washington > Seattle; West Virginia; Wisconsin (WI) > Milwaukee; Wyoming

Canada - Vancouver, Montreal, Toronto, Calgary, Ottawa-Gatineau, Edmonton, Quebec City, Winnipeg, Hamilton, London

 

Europe - UK - London, Glasgow, Manchester, Birmingham, Liverpool, Sheffield, Leeds, Bristol, Edinburgh, Leicester; France - Paris, Marseille, Lyon, Toulouse, Nice, Nantes, Strasbourg, Montpellier, Bordeaux; Germany - Frankfurt (Frankfurt am Main), Munich (München), Berlin, Düsseldorf, Hamburg, Cologne (Köln), Essen, Dortmund, Stuttgart, Bremen, Duisburg, Hannover, Nürnberg (Nuremberg), Dresden, Leipzig; Italy - Milan (Milano), Rome (Roma), Napoli (Naples), Torino (Turin), Palermo, Bologna, Firenze (Florence), Genova (Genoa); Spain - Madrid, Barcelona, Valencia, Sevilla, Zaragoza, Malaga, Murcia, Las Palmas, Bilbao; Scandinavia - Finland - Helsinki (Helsingin), Espoo, Tampere (Tampereen), Vantaa, Turku, Oulu, Sweden - Stockholm, Goteborg (Göteborg), Malmo (Malmö), Uppsala, Vasteras (Västerås), Denmark - Copenhagen (Københavns), Aarhus (Århus), Odense, Aalborg (Ålborg), Norway - Oslo, Bergen, Stavanger, Trondheim; Benelux - Belgium - Brussels (Brussel), Antwerp (Antwerpen), Ghent (Gent, Gand), Charleroi, Liège (Liege), Netherlands - Amsterdam, Rotterdam, Utrecht, Eindhoven, Tilburg, ‘s-Gravenhage (sGravenhage), Groningen, Luxembourg - Luxembourg City; PortugalLisbon; GreeceAthens; HungaryBudapest; PolandWarsaw; Switzerland - Zürich (Zurich), Geneva (Geneve, Genève), Basel, Bern (Berne), Lausanne; Austria - Linz, Vienna (Wien), Graz, Linz, Salzburg, Innsbruck; IrelandDublin

 

Asia - India - Mumbai, New Delhi, Bangalore; China & Hong Kong - Hong Kong, Beijing, Shanghai, Tianjin, Wuhan, Shenyang, Guangzhou, Harbin, Xian; Japan - Tokyo, Osaka, Yokohama, Nagoya, Sapporo, Kyoto, Kobe, Fukuoka, Kawasaki, Hiroshima; South Korea - Seoul, Pusa, Taegu, Incheon, Taejeon, Taiwan - Taipei; Malaysia - Kuala Lumpur; Singapore; Russia - Moscow, St Petersburg

 

Middle East - Turkey - Istanbul, Israel - Tel Aviv

 

Oceania - Australia - Sydney, Melbourne, Brisbane, Perth, Adelaide

 

Africa - South Africa - Johannesburg, Cape Town, Durban

 

 

 

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